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Todd W

sheesh! I don't know why i go over there

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Thanks all for the kind words, but the key word here is "community".  I can only do so much and it's thanks to all of you and your helpful assistance (and occasional sense of humor) that truly set the tone for what we do here.  Thank you all for making this such a great spot to chat Royal Caribbean!

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It's the old saying--a happy customer tells a friend, an unhappy customer tells ten.  I've seen a few grumpy-pants show up here and start a complaint thread but they often don't respond to any of the regulars trying to help or understand what went wrong for them.  They just wanted to post a complaint and get validation from others piling on, but we're no fun because we won't take the bait.

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4 minutes ago, Orange Crush said:

It's the old saying--a happy customer tells a friend, an unhappy customer tells ten.  I've seen a few grumpy-pants show up here and start a complaint thread but they often don't respond to any of the regulars trying to help or understand what went wrong for them.  They just wanted to post a complaint and get validation from others piling on, but we're no fun because we won't take the bait.

Yap , from time to time you have people like that visiting here , I hope it is people and not trolls,  I want to give people the benefits of doubt.

there are some people who just want to complain/share about the horrible experience they had not to get reaction but just to punish the entity they complained about . There are people/trolls who just enjoy throwing key words and see how high the flame will grow (key words like : emotional animals on ships, pinnacles  vs suite guest , gratuity, reserving chairs and more) . what I like with this site that such cases are handled promptly and very politely  

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Just now, teddy said:

New member here. Joined after our first cruise.  We found this awesome site shortly before we cruised.  

I love how welcoming people are.  Seems like there's not much of that left on the internet.

 

Glad to have you here, teddy!

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8 minutes ago, Orange Crush said:

 I've seen a few grumpy-pants show up here and start a complaint thread

I have to admit to that being one of the things that really gets to me.  When someone's first post is just to complain about something it makes me wonder why.  Why go to the trouble?  When someone joins the day of and posts I can somewhat understand there is still fresh passion and anger, but still, it is not productive.  Worse though is when you see someone has been on a forum for a long time but only post when there is something for them to complain about.  In all those years they never had a question, never had anything to contribute, never even a "thanks for sharing that" to someone.  The moment they feel slighted though, the moment they have something negative to say, that is when the posts get made.  It's especially disappointing when their problem is one that could have been solved by reading or asking something on the very forum they are now throwing out "shame on [company]" and looking for sympathy.

But the irony of me complaining about others complaining is not lost on me, so I will leave it at that.  I have had plenty of disagreements (some a bit heated) with people on this forum but I have a lot of respect for everyone that contributes their knowledge.  My first cruise on Royal went very smoothly thanks to the information I soaked in from everyone here, so I owe a lot to everyone who takes the time to share.

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1 hour ago, Traveler said:

Well , not to be all negative (like some other sites 🙂 ) there are also good things on the other sites , like the meet and mingles and dedicated cruise boards and lots of information. 

As any website with recommendations/complains  it need to be handle with grain of salt,  so I read it same as read tripadvisor or such other sites. For example, I would not plan my Chaina cruise if I would just read the comments over there ... 

@TravelerAre you planning a China cruise?  We just got back from Japan in October and was actually in one of the ports the Chinese cruises tend to go to- Fukuoka. It was amazing and we’ve been discussing how amazing an Asian cruise would be since we’ve been back. 

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1 hour ago, aprilgwynne said:

@TravelerAre you planning a China cruise?  We just got back from Japan in October and was actually in one of the ports the Chinese cruises tend to go to- Fukuoka. It was amazing and we’ve been discussing how amazing an Asian cruise would be since we’ve been back. 

Yes I am planning a cruise from China to Japan (best of Japan cruise) on the Spectrum of the seas, should be interesting

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2 hours ago, Traveler said:

Yap , from time to time you have people like that visiting here , I hope it is people and not trolls,  I want to give people the benefits of doubt.

there are some people who just want to complain/share about the horrible experience they had not to get reaction but just to punish the entity they complained about . There are people/trolls who just enjoy throwing key words and see how high the flame will grow (key words like : emotional animals on ships, pinnacles  vs suite guest , gratuity, reserving chairs and more) . what I like with this site that such cases are handled promptly and very politely  

You forgot one of the biggest... "sharing drink packages" 🤣

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@Matt I think though that every good community starts with a good leader.  Normally a community starts mimicking the leader.  When leadership is positive and welcoming and their energy is contageous and upbeat, the community will reflect that.  If a community's leader is toxic then the community will be toxic.  If the community is critical, reading like a bunch of Yelpers trying to appear to be food critics, then you reap what you sow.

I know when I went to that other site, the reviews of pretty much every cruise line short of something like Viking were crazy critical.  If they didnt get a new and different towel animal every day of their cruise, they'd start screaming that their cruise was RUINED!  Ruined I say!  (I really did see a review of a ship criticizing the towel animal situation)

Being critical can be a good thing.  If something went terribly, by all means say so.  But if your parsley on your dinner in the MDR isnt perfectly placed and you race to customer service demanding a full cruise refund and they refuse because its a silly piece of parsley.... then you're being unreasonable.  If there's raw sewage pouring into your cabin, and the cruise line refuses to move you or fix it or offer something, then yes you're well within reason to criticize.  

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