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REALLY ANNOYED …. Would have cancelled if they told us this YESTERDAY when we had 48 hours to go!


ChrisK2793
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5 minutes ago, ChrisK2793 said:

I wonder if you have to prove it with a positive test if you call today and say you tested positive for Covid??????

You have to have proof to get a refund per their policy:

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To qualify for a refund or the FCC, if your COVID19 test was administered by a provider other than one retained by RCI, you must present your verified positive test result in a form acceptable to RCI.

https://www.royalcaribbean.com/content/dam/royal/resources/pdf/covid-19-cancellations-and-refunds-policy.pdf

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It's gotten beyond out of hand. I'm sure we will be cancelling NYE sailing next week. I haven't heard from the Concierge yet, but we are definitely out if they are not selling tables on the Promenade like usual for the big party. There are plenty of places on land (especially here in Florida) where we can enjoy a festive NYE party so it's not worth it to pay over 10 grand for what it will probably look like on a cruise ship this year. So sad, another cruise down the drain.

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37 minutes ago, ChrisK2793 said:


Masks must now be worn at all times inside unless “actively eating and drinking”

 

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I am so sorry about this for you. I was on last week and it was tough wearing it with my protocols I cannot imagine doing it in the casino, comedy club or dancing in the clubs! Maybe you can cancel since it is new protocol. I already decided after last week that I will never go on another cruise with a mask mandate. 

 

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They keep doing this bait and switch crap....first it was the mask free cruises over the summer that turned into masked up alot....now its masked up alot turned into masked up alot more.   I'm just going to do the only thing that makes sense......always have a drink in my hand....even if I'm not drinking it.....once it gets warm and nasty....I'll get another.

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42 minutes ago, ChrisK2793 said:


I wonder if you have to prove it with a positive test if you call today and say you tested positive for Covid??????

 

Don’t let this nonsense ruin your trip. Read between the lines, you have an out regarding the mask wearing. Just literally carry a drink with you everywhere. It’s not a big deal and frankly makes no sense if everyone just took a Covid test multiple times before boarding. 

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13 minutes ago, Jennifer Burke said:

It will 

You don't think they will let you cancel and get credit for future cruise BECAUSE of this new policy?


The girl I’ve been taking to at Royal CLAIMS she cancelled it for a full cash refund ……. But says she can’t sent me an email verifying that ……. The reservation still shows active ……. I’m supposed to just take her word they won’t just say we didn’t show up …… I’m waiting for a supervisor now …….. I want actual PROOF in an email saying they cancelled it and I’m getting a refund!

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4 minutes ago, dodgestang said:

They keep doing this bait and switch crap....first it was the mask free cruises over the summer that turned into masked up alot....now its masked up alot turned into masked up alot more.   I'm just going to do the only thing that makes sense......always have a drink in my hand....even if I'm not drinking it.....once it gets warm and nasty....I'll get another.

This is exactly the right thing to do. Don’t let these obnoxious protocols ruin your vacation. 

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OMG I was just going to post this @ChrisK2793 I am already in Ft Lauderdale and am not happy. I would have canceled in a heartbeat, this stinks!!! THIS IS WRONG!!! This is greedy BS they sent this last minute so they would have to refund less. Again, Royal wants your money if so bad cancel holiday sailings!!!

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7 minutes ago, tonyfsu21 said:

Don’t let this nonsense ruin your trip. Read between the lines, you have an out regarding the mask wearing. Just literally carry a drink with you everywhere. It’s not a big deal and frankly makes no sense if everyone just took a Covid test multiple times before boarding. 

Carrying a drink doesn’t work ……… on our October and November cruises if you walked inside around with a drink you weren’t drinking at the time and weren’t in a vaccinated only area they’d yell at you to put your mask on ……… now you even have to wear a mask in the vaccinated only areas unless ACTIVELY eating or drinking 

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4 minutes ago, ChrisK2793 said:


The girl I’ve been taking to at Royal CLAIMS she cancelled it for a full cash refund ……. But says she can’t sent me an email verifying that ……. I’m supposed to just take her word they won’t just say we didn’t show up …… I’m waiting for a supervisor now …….. I want actual PROOF in an a mail saying they cancelled it and I’m getting a refund!

You should. Not the same, but we were supposed to get a $270 OBC and at the last minute told us that they refunded the amount to a random credit card that wasn't even my card! So yes, get something in writing!

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8 minutes ago, dodgestang said:

They keep doing this bait and switch crap....first it was the mask free cruises over the summer that turned into masked up alot....now its masked up alot turned into masked up alot more.   I'm just going to do the only thing that makes sense......always have a drink in my hand....even if I'm not drinking it.....once it gets warm and nasty....I'll get another.

Tried that last week, didn't work. Not allowed to walk around with a drink and no mask. You have to put up and down and up and down while you drink. 

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5 minutes ago, ChrisK2793 said:

Carrying a drink doesn’t work ……… on our October and November cruises if you walked inside around with a drink and weren’t in a vaccinated only area they’d yell at you to put your mask on ……… now you even have to wear a mask in the vaccinated only areas unless ACTIVELY eating or drinking 

Yep ,same here. Tried that and on the very first day they said I had to wear a mask even when I had a drink in my hand. 

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10 minutes ago, ChrisK2793 said:


The girl I’ve been taking to at Royal CLAIMS she cancelled it for a full cash refund ……. But says she can’t sent me an email verifying that ……. The reservation still shows active ……. I’m supposed to just take her word they won’t just say we didn’t show up …… I’m waiting for a supervisor now …….. I want actual PROOF in an email saying they cancelled it and I’m getting a refund!

Because of the new policy?  I am thinking about it as well but dont want fcc for the seven of us.  My final refund from a Royal Cancelled sailing on July 19th finally came on Dec 9th, after many many calls to TA, BBB, Chris Elliott and email to Royal.  Dont want any of their fcc,

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7 minutes ago, MLH said:

Because of the new policy?  I am thinking about it as well but dont want fcc for the seven of us.  My final refund from a Royal Cancelled sailing on July 19th finally came on Dec 9th, after many many calls to TA, BBB, Chris Elliott and email to Royal.  Dont want any of their fcc,


Yes, they kept asking if I’d be willing to move to a cruise on a later date or if I wanted an FCC ……. I stuck to my guns and said no, that I wanted a cash refund because had they told me this yesterday before 48 hours instead of today, I would have cancelled under Cruise With Confidence.  They claim the CDC just made the rule for them and told just them today. 

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9 minutes ago, ChrisK2793 said:


Yes, they kept asking if I’d be willing to move to a cruise on a later date or if I wanted an FCC ……. I stuck to my guns and said no, that I wanted a cash refund because had they told me this yesterday before 48 hours instead of today, I would have cancelled under Cruise With Confidence.  They claim the CDC just made the rule for them and told just them today. 

The CDC has no power to enforce anything leaving from Florida. It's time that Royal tells them to go stick it.

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