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opt for less stateroom cleaning for more points?


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43B9BEBF-AD68-42E3-B46B-ABDF5DD89883.thumb.jpeg.519ad1eb5cfece6ed04dae3cf10a7abe.jpeg4C3ACF34-C102-4A30-9118-76913BF8D1B8.thumb.jpeg.1df2ff5d4e819ae23d2ef0d1c5415699.jpegI have an upcoming Celebrity cruise.  I just received the following.  I was wondering if the cruise lines were heading in this direction,  I’m not sure if this has been around or is new.  I don’t like how vague it is about your current stateroom and getting a point.

interesting concept!

 

 

 

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I have not cruised celebrity yet, but I like the idea. I don't think it changes anything on the base points, just gets you one extra night of points, so for instance if you were in a veranda/infinite veranda room, you earn 3 points per night. If you opt into that program, you would get an extra 3 points at the end of the cruise. So say a 7 day cruise would be 21 points. If you opt in, it would be 24 points.

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Disney has been doing this for awhile, the theme park, not the cruise line (or maybe they are, but I haven't been on one since 2014). Traveling during COVID saw a lot of "We don't clean your room for a week because of COVID" and I did wonder if this was just going to be where they were trying to head since I'm sure it saved them a lot of money. 

I will never opt out of having my room cleaned every day, lol. Now when we book trips I actually call the hotel and verify that they do regular, daily room service. 🙂

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24 minutes ago, smokeybandit said:

What makes it Go Green? It looks to be the same as we'd be used to minus the evening toilet cleaning.

 

But if you want to give me extra points for that, bring it on

 

 

I am guessing they are not changing towels and sheets as often.  Less laundry to do.

 

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36 minutes ago, GregD said:

I have not cruised celebrity yet, but I like the idea. I don't think it changes anything on the base points, just gets you one extra night of points, so for instance if you were in a veranda/infinite veranda room, you earn 3 points per night. If you opt into that program, you would get an extra 3 points at the end of the cruise. So say a 7 day cruise would be 21 points. If you opt in, it would be 24 points.

Thank you, I don’t know why I couldn’t figure that out! Lol

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I understand why they want to do this part of it is probably their desire to go green but I think the real reason they want to do this is because of staffing shortages. 

I'm a clean person I even will partially make the bed, not as good as house keeping but I will make the bed after I get out of it (my mother instilled that in my as a child), but I like having a clean stateroom/suite, I like having fresh towels every day, in my opinion it is part of the cruise experience.  I'm back to traveling a bit for work not as much as I used to before covid but I do travel for work.  What I've notices is hotels say they are not cleaning rooms every day because the customers don't want it but when I've talked to housekeeping they absolutely hate not cleaning the rooms everyday because when they do clean the rooms they have to spend almost 3 times the amount of time cleaning a room than they would when they were cleaning it everyday.  And of course management is breathing down their necks to get the rooms clean and back in inventory. Post pandemic there have been hotel rooms that I've walked into where I walked out and went back to the front desk to demand a new room because the room wasn't clean like it should have been. Again I don't blame housekeeping they are working their butts off, I blame the hotels and it has nothing to do with going green or less contact and everything to do with money.

In some regards the cruise experience has already been diminished and in my opinion that is part of the cruise experience and I don't want to see cruise lines follow this trend. 

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I would have no problem with cleaning once a day.  Make my bed, give me fresh towels, fill my ice bucket and then bye-bye until tomorrow.

The lack of daily service in hotels is a BIG pet peeve of mine.  I acknowledge that there are supply chain issues which could limit the availability of products but I am highly suspicious of the claimed unprecedented shortage of labor.  Of course I realize that during the plague and immediately afterwards, there were labor shortages but now ?  I believe it is truly more that the hotels are trying to KEEP their labor minimized to save money and use the "pandemic" as an excuse.  The same goes for many other industries.  Many industries did this to themselves with the ridiculous vax requirements (airlines...I'm looking at you !) which have been a spectacular failure and have done nothing but hurt their businesses/ [military] readiness.

But regarding cruising, I have no problem with only daily service.  I don't really want the room attendants popping in arbitrarily anyway.  I usually just keep the "sleeping it off" sign posted after my room has been serviced in the AM.

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I see it as a very nice gesture used to test market a service level change prior to implementing across the board.  Once this is policy they will drop the extra point.  I have no problem with the change, as long as we get our ice delivered twice a day, I'm fine with it.

 

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I keep a clean cabin as well, I even empty the garbage if it would be an overflow type situation. Making the bed as well as I can't leave my bed like that (my mom instilled this as well) Once a day would be absolutely fine BUT give us more then 3 towels. I like to keep my towel animals all lined up like a little zoo, and as referenced by my Little Slice of Mariner Blog don't want to destroy them in order to dry my hair or myself after a shower. 

We visited family 2 weeks ago in the Pocono Mountains, at check in I confirmed with the front desk we are here for 4 nights, please service the room. They did and it was a lovely stay, so many times now (still at the hair salon) it's COVID protocols stated for much less service yet at an inflated price due to.....you guessed it, COVID protocols.

I have opted previously to only have our cabin attended to once a day & it was fine, I told them up front I need extra towels & all was well. I think our attendant appreciated the rest even if for a few minutes. Added C & A points would be a nice bonus. 

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Vegas Hotels have been doing this since even before the pandemic.  Now, it is everywhere.  Honestly, my opinion is jaded because my mother worked as a maid for years.

WHen our family, including my mother, travel, we think that we pay for certain amenities, so we have no problem with housekeeping services on a daily basis.  BUT---we do not need fresh new towels everyday.  We are slobs and we certainly aren't snobs.  I know that I hate making my bed, and its always nice to come back from all-day sightseeing to a fresh made bed.  

Now, the fact that Celebrity is acknowledging that we have the option for slightly fewer amenities, and in return giving us something back....that is just good business and well thought out.

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Yes, the sofa bed would be the reason I’d still like twice a day service.  When we are not traveling with a third/fourth person in the room, once a day would be more than enough.  I can and do perform basic cleanup myself.  I hang towels to dry for reuse and don’t use ice.  And we are NOT slobs.  Our stuff is put out of the way so housekeeping doesn’t have to work around it.  Might be silly but I would be embarrassed for our room steward to come into a messy room.  Mom would say “you weren’t raised in a barn!!!”

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8 minutes ago, Pooch said:

Yes, the sofa bed would be the reason I’d still like twice a day service.  When we are not traveling with a third/fourth person in the room, once a day would be more than enough.  I can and do perform basic cleanup myself.  I hang towels to dry for reuse and don’t use ice.

Yep.  That sofa bed is not that easy to navigate around or to make back into a sofa.  You are spot on!

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So let's take this a bit further and say for example on a 7 night cruise your stateroom or suite is only cleaned 2 or 3 times max during those 7 nights.  Should you still pay ( cruise line charge your for) gratuities for the additional 4 nights if you received no service at all from a stateroom attendant?  

Now think about how that might effect stateroom attendants overall pay.  

This is such a mirky issue because there will be people who will question why they are being charged 7 nights worth of gratuities if they are only getting service 2 or 3 times during a cruise and that would put a tremendous amount of financial pressure on stateroom attendants pay. 

After the am cleaning I put the sleeping it off sign out because I don't need the turndown service at night.  But if this becomes a trend industry wide cruise lines would either have to raise the hourly pay for stateroom attendants or they will have a really hard time filling those positions because people may start to balk at the idea of paying for services they aren't actually receiving which means stateroom attendants would see a drop in pay.

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12 minutes ago, JasonOasis said:

So let's take this a bit further and say for example on a 7 night cruise your stateroom or suite is only cleaned 2 or 3 times max during those 7 nights.  Should you still pay ( cruise line charge your for) gratuities for the additional 4 nights if you received no service at all from a stateroom attendant?  

Now think about how that might effect stateroom attendants overall pay.  

This is such a mirky issue because there will be people who will question why they are being charged 7 nights worth of gratuities if they are only getting service 2 or 3 times during a cruise and that would put a tremendous amount of financial pressure on stateroom attendants pay. 

After the am cleaning I put the sleeping it off sign out because I don't need the turndown service at night.  But if this becomes a trend industry wide cruise lines would either have to raise the hourly pay for stateroom attendants or they will have a really hard time filling those positions because people may start to balk at the idea of paying for services they aren't actually receiving which means stateroom attendants would see a drop in pay.

Valid points. 

When you begin sliding the possibilities around on the spectrum, between everyone opting in (which is unlikely) and no one opting in (which is equally unlikely), a middle ground will eventually be found.  If perhaps the results of trying this program out show that most people opt-in but limit service to once a day instead of two, or perhaps 3 nights of no service out of 7 (every other day), I think that you should be prorated for those gratuities that were not necessarily earned.  One point per day might not be worth it.  I am not sure.  

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47 minutes ago, JasonOasis said:

So let's take this a bit further and say for example on a 7 night cruise your stateroom or suite is only cleaned 2 or 3 times max during those 7 nights.  Should you still pay ( cruise line charge your for) gratuities for the additional 4 nights if you received no service at all from a stateroom attendant?  

Now think about how that might effect stateroom attendants overall pay.  

This is such a mirky issue because there will be people who will question why they are being charged 7 nights worth of gratuities if they are only getting service 2 or 3 times during a cruise and that would put a tremendous amount of financial pressure on stateroom attendants pay. 

After the am cleaning I put the sleeping it off sign out because I don't need the turndown service at night.  But if this becomes a trend industry wide cruise lines would either have to raise the hourly pay for stateroom attendants or they will have a really hard time filling those positions because people may start to balk at the idea of paying for services they aren't actually receiving which means stateroom attendants would see a drop in pay.

I'm sure people will question paying the same gratuities or an increase gratuities for less service. We have struggles with this at hotels over the last 2 yrs. Tip for daily service that actually occurred or tip for daily stay? No easy answer

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We recently had the "opportunity" to on cruise the "C" cruise line.  Our sailing had implemented only one room cleaning per day - do not know if this is a test or fleet-wide. Our stateroom attendant stated that they each have more rooms to clean. We missed enjoying more clean towels when we returned from a shore excursion and had the second shower of the day.  Incidentally, the suggested tipping has not been lowered. This is not a trend that we appreciated.

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1 hour ago, WAAAYTOOO said:

I had not considered the problem of a fold-out bed since we never have that problem.  Agree- if you had a day bed to worry about you would need setup and take down service or it would be a mess !

We had the sofa bed and a rollaway bed in our CL suite this past spring break cruise on Symphony and when both were out it took a majority of the lower level up. Our suite attendant took the roll away bed out of the room each morning and set it back up each evening, same with the sofa bed. It was much appreciated and he was rewarded. We also have a nice referral for him as well. Stephan was great

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I’ve already signed up for this on our December cruise.  We are tidy, and once a day cleaning is good for us.  We won’t tip differently, because even though they are not scrubbing the bathroom a second time, we don’t need a second scrubbing. 🙂 They will turn down bed, check ice bucket, empty garbage.  

I also like how you can earn points with Celebrity without taking a cruise.  It’s only 1 at a time, once per month, but it gives me a head start in getting those points with them. 

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On our last trip in may to Northern Europe we spoke with our Cabin steward and agreed to once in the morning service because we could see that she was fatigued as she was the only one servicing 11 Suite Cabins. She still gave us fantastic service and snuck in a couple of times and did turn down and left us cute towel animals. Suffice it to say, we would opt-in for the two or three times per cruise. We would also Tip the steward on the first night (During their usual greet) in hopes of excellent service for those days.  

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3 hours ago, Srp431 said:

I'm sure people will question paying the same gratuities or an increase gratuities for less service. We have struggles with this at hotels over the last 2 yrs. Tip for daily service that actually occurred or tip for daily stay? No easy answer

Yes, this was how we felt at Disney, even staying at The Contemporary we got zero room service for an entire week other than them coming in, emptying the trash and leaving new towels only if we called and requested them. No way I’m tipping for that. 

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51 minutes ago, Bowen said:

Yes, this was how we felt at Disney, even staying at The Contemporary we got zero room service for an entire week other than them coming in, emptying the trash and leaving new towels only if we called and requested them. No way I’m tipping for that. 

Similar experience at the Polynesian in April.  

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