Ampurp85 Posted January 13 Report Share Posted January 13 I know many of us receive the newsletter saying that C&A would be updated/exciting changes some time in Jan. But I wonder if the tiers and such will be changed. Today my points and tier status were no longer displaying. I asked a friend and they said theirs has been "down" as well. Is anyone else seeing this? RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Pooch Posted January 13 Report Share Posted January 13 Mine shows like always. Quote Link to comment Share on other sites More sharing options...
MJ_ Posted January 13 Report Share Posted January 13 I have the error message too. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
The Fox Posted January 13 Report Share Posted January 13 Mine is showing. Quote Link to comment Share on other sites More sharing options...
Rackham Posted January 13 Report Share Posted January 13 I'm seeing the same, Ampurp85. No status is listed for myself in the app either. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
barjpoe Posted January 13 Report Share Posted January 13 ditto - no show RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Pooch Posted January 13 Report Share Posted January 13 RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted January 13 Report Share Posted January 13 Mine is okay. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Jill Posted January 13 Report Share Posted January 13 It’s showing mine in the app but not on the website RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Mark_A Posted January 13 Report Share Posted January 13 mine are correct on both the app and the website RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
BowTieBrigade Posted January 13 Report Share Posted January 13 RCIfan1912 and Cactus527 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 14 Report Share Posted January 14 Mine are not displaying RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
MaryS Posted January 14 Report Share Posted January 14 mine is okay RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
AHollyS Posted January 14 Report Share Posted January 14 Mine is right on both the app and web. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Allen2 Posted January 14 Report Share Posted January 14 Correct both places RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 14 Report Share Posted January 14 Mine are showing as expected. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
SteveK Posted January 14 Report Share Posted January 14 Showing fine in app and web for me. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted January 14 Author Report Share Posted January 14 It could just be Royal IT. Mine shows on the app, but I tried different browsers, and it still says same thing. RCIfan1912 and AHollyS 2 Quote Link to comment Share on other sites More sharing options...
Pooch Posted January 14 Report Share Posted January 14 44 minutes ago, Ampurp85 said: It could just be Royal IT. Mine shows on the app, but I tried different browsers, and it still says same thing. Maybe Royal is planning something special for you!!! RCIfan1912 and Ampurp85 2 Quote Link to comment Share on other sites More sharing options...
BeachGal Posted January 14 Report Share Posted January 14 Both fine for me... RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
JBC1 Posted January 14 Report Share Posted January 14 Mine is not showing in the app or website John RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Mike n Ky Posted January 14 Report Share Posted January 14 Mine are showing and the best thing about looking is the 0 days to go on our cruise!! HeWhoWaits, Cactus527, fireclan and 4 others 4 3 Quote Link to comment Share on other sites More sharing options...
MJ_ Posted January 14 Report Share Posted January 14 Could it be based on status? I am gold and mine is not showing.... Maybe some tiers aren't changing and some are? RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Rackham Posted January 14 Report Share Posted January 14 29 minutes ago, MJ_ said: Could it be based on status? I am gold and mine is not showing.... Maybe some tiers aren't changing and some are? I was wondering about that too. I'm at Platinum. Though it's more likely this is just Royal's legendary IT at work. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
BrianB Posted January 14 Report Share Posted January 14 Just checked now…mine is still down…has been for days. But…I did call Wednesday to reprice a booked cruise and the agent had my correct points on her computer. So, it seems like it’s only on my side. But, more importantly, my points on the Royal Caribbean Blog are still there! Whew! RCIfan1912, Ampurp85, teddy and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
Pooch Posted January 14 Report Share Posted January 14 32 minutes ago, BrianB said: Just checked now…mine is still down…has been for days. But…I did call Wednesday to reprice a booked cruise and the agent had my correct points on her computer. So, it seems like it’s only on my side. But, more importantly, my points on the Royal Caribbean Blog are still there! Whew! We have points here?!?! Oh wow, never noticed that before. Does it get us into secret stuff on group cruises?? RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
steverk Posted January 14 Report Share Posted January 14 1 hour ago, MJ_ said: Could it be based on status? I am gold and mine is not showing.... Maybe some tiers aren't changing and some are? I'm D+. Not showing on the app or website. However, my cruise history is there so I think it will work out in the end RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
BowTieBrigade Posted January 14 Report Share Posted January 14 Royal is making a really big deal about this being C&A’s 25th anniversary so I keep hoping they’re going to really turn up the bonuses. But their recent history of cost cutting measures has me really worried. I only sail for those sweet, sweet JR shake discounts RCIfan1912 and Cactus527 2 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 14 Report Share Posted January 14 Mine is showing fine. In fact, my points just got updated yesterday for the cruise I took over NYE. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
USFFrank Posted January 14 Report Share Posted January 14 16 hours ago, Ampurp85 said: I know many of us receive the newsletter saying that C&A would be updated/exciting changes some time in Jan. But I wonder if the tiers and such will be changed. Today my points and tier status were no longer displaying. I asked a friend and they said theirs has been "down" as well. Is anyone else seeing this? I don't see them changing what you can get with each tier, but it wouldn't surprise me if they made it more difficult to achieve new tier status. Like raising how many points you would need in order to get into each tier. For example, diamond status is currently 80 points. Royal raises the point requirement for diamond status to let's say 100 points effective, let's say on any cruise booked starting March 1. Now what about those who are currently between 80-99 points. I'm at 82 points currently, I would be grandfathered into diamond. Or let's say someone is at 75 points and booked a 5 day (or more) cruise before March 1. After their cruise is complete they too would be grandfathered into diamond status. But only from the points achieved from that cruise. Anything booked after March 1 (even if that cruise were to occur before the cruise booked before March 1) would fall under the new points and tier status requirements. There would be other scenarios that may come into play as well. It could get rather complicated. I would just hope if something like this were to happen that Royal's computer system is up to the task. RCIfan1912 and Lovetocruise2002 2 Quote Link to comment Share on other sites More sharing options...
Lovetocruise2002 Posted January 14 Report Share Posted January 14 19 minutes ago, USFFrank said: I would just hope if something like this were to happen that Royal's computer system is up to the task. This line made laugh out loud! That is a fantastic point. Can you imagine if they switched something, the IT mess that would create? asquared17, WAAAYTOOO, AHollyS and 2 others 2 2 1 Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted January 14 Report Share Posted January 14 Showing normally for me in all places; printed luggage tags this morning and they show proper status Quote Link to comment Share on other sites More sharing options...
tjcruisers Posted January 14 Report Share Posted January 14 I don't have an issue seeing level and points. Having said that their IT is somewhat wonky. Love that I had to cancel a cruise on the Harmony during covid. In the app it randomly shows up I have a cruise on the Harmony whereever the Harmony happens to be at the moment. Quote Link to comment Share on other sites More sharing options...
Rackham Posted January 14 Report Share Posted January 14 1 hour ago, USFFrank said: I don't see them changing what you can get with each tier, but it wouldn't surprise me if they made it more difficult to achieve new tier status. Like raising how many points you would need in order to get into each tier. For example, diamond status is currently 80 points. Royal raises the point requirement for diamond status to let's say 100 points effective, let's say on any cruise booked starting March 1. Now what about those who are currently between 80-99 points. I'm at 82 points currently, I would be grandfathered into diamond. Or let's say someone is at 75 points and booked a 5 day (or more) cruise before March 1. After their cruise is complete they too would be grandfathered into diamond status. But only from the points achieved from that cruise. Anything booked after March 1 (even if that cruise were to occur before the cruise booked before March 1) would fall under the new points and tier status requirements. There would be other scenarios that may come into play as well. It could get rather complicated. I would just hope if something like this were to happen that Royal's computer system is up to the task. I doubt Royal will be mucking with points required for each tier. There are less Diamonds and up on any particular sailing than you might think by the posters with those statuses here on the Blog (based on publicly available information and comments, the average sailing has under 18% with Diamond or better), the benefits don't cost Royal much to provide, but they certainly drive bookings either to reach that status or take advantage of the perks, and Royal will be raising their rates to get within an estimated 80% of the cost of an equivalent land-based vacation over the next couple of years. On that last point, Royal was estimating they're at 60% of the cost of a land-based trip. Moving that percentage up to 80% will add hundreds, if not thousands, to the fare. They'll reduce the number of people reaching Diamond in the future simply due to pricing people out of cruising as often. Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted January 14 Report Share Posted January 14 16 minutes ago, Rackham said: I doubt Royal will be mucking with points required for each tier. There are less Diamonds and up on any particular sailing than you might think by the posters with those statuses here on the Blog (based on publicly available information and comments, the average sailing has under 18% with Diamond or better), the benefits don't cost Royal much to provide, but they certainly drive bookings either to reach that status or take advantage of the perks, and Royal will be raising their rates to get within an estimated 80% of the cost of an equivalent land-based vacation over the next couple of years. On that last point, Royal was estimating they're at 60% of the cost of a land-based trip. Moving that percentage up to 80% will add hundreds, if not thousands, to the fare. They'll reduce the number of people reaching Diamond in the future simply due to pricing people out of cruising as often. In a weird way, I am fine with them raising the fare a bit; some trips the demographics have been a little “too mainstream” Quote Link to comment Share on other sites More sharing options...
asquared17 Posted January 14 Report Share Posted January 14 2 hours ago, TXcruzer said: Showing normally for me in all places; printed luggage tags this morning and they show proper status showing normally for me! weirdly -- our luggage tags only show my friend's status (platinum) and not my diamond -- total reversal from last month's odyssey sailing. i called C+A to see what could be done but they said it would need to be transferred over to the groups department (because we got a group rate as we'd booked with a TA) to adjust and the wait was 3+ hours with no call back option presented. distantly i then matt (and everyone else here!) recommending always booking with a travel agent because they can often sort things on your behalf, so i called them to ask if there was anything to be done. the TA is now working on this for us! also funny story -- the initial C+A rep i spoke with informed us that we were a level higher than where we currently sit -- so emerald for my friend and D+ for myself. i almost fell out of my chair and had to ask her to repeat it. (and secretly wondered if the tiers were changing ) Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 14 Report Share Posted January 14 They'd never release this info, but I'm curious for D, D+, and Pin how many active cruisers there are (people who have taken at least one cruise in the last 12/24 months). This wouldn't count kids who are piggybacking on their parents' status. Also what's the average annual number of cruises/nights at sea for each tier. AHollyS 1 Quote Link to comment Share on other sites More sharing options...
Jill Posted January 14 Report Share Posted January 14 Well I reported last night mine was showing in the app but not online. Today neither is showing. I’m D+ RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted January 14 Report Share Posted January 14 Original reply deleted. Later in this thread, another cruiser posted how he corrected the point count issue. I tried it and it worked. Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted January 14 Report Share Posted January 14 I was just coming here to start a thread on this till I saw this one. Mine is missing on the website and app. I am a bit nervous. It would not be fair to drop people out of a tier I don't think of they changed the points for the tiers. Quote Link to comment Share on other sites More sharing options...
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