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Dear Guest,
We’re looking forward to welcoming you aboard our March 22nd Quantum of the Seas sailing! Before we embark on our adventure, we have some important information to share with you.
After consultation with medical experts and public health authorities, we’ve decided that regardless of nationality, any guest or crewmember traveling from, to, or through mainland China or Hong Kong less than 15 days prior to their sailing will be unable to board any of our ships. We regret to have to do this, but due to the recent increase of coronavirus cases around the world, this precaution will help avoid the spread of this virus. We take this very seriously and have a responsibility to maintain a safe and healthy environment onboard our ships, as well as in the ports we visit.
Additionally, we’ve tightened our secondary health screening requirements and the following guests will need to undergo extra screenings to ensure safety at the cruise terminal:
• Guests or crewmembers that have been in contact with individuals that have traveled from, to, or through mainland China or Hong Kong in the last 15 days.
• Anyone that holds a Chinese or Hong Kong passport – regardless of when they were there last.
• Anyone that feels unwell or demonstrates flu-like symptoms.
While these measures are conservative, our responsibility is to reduce the spread of coronavirus, in an effort to keep our ships safe and to ensure you are able to enjoy your time with us.
Your vacation and your health are very important to us, so in an abundance of caution, we’ve taken numerous proactive steps to maintain high health standards onboard our ships. This includes:
• Thoroughly sanitizing the cruise ship terminal before and after every sailing,
• Special sanitizing of high traffic areas onboard multiple times a day,
• Adding extra medical staff on each sailing,
• Providing complimentary consultations with medical experts for all guests & crew,
• Plus, the Captain will make two daily announcements during your cruise reminding everyone of how to stay healthy onboard.
And, you can do your part too! To ensure we all have an enjoyable cruise, here are some important tips to help keep you healthy and prevent colds, flus, and stomach viruses – both onboard and on land.
• After using the bathroom and before any meal or snack (it’s a cruise; we know there’s lots of that), make sure to wash your hands thoroughly with soap and warm water for at least 20 seconds.
• If you happen to sneeze, cover your nose and mouth with a tissue (or with your upper sleeve). Avoid sneezing or coughing into your hands or without covering your nose and mouth.
• Use hand sanitizer as often as possible. Rub the gel thoroughly, and in-between your fingers, until your hands are dry.
Lastly, due to the fluidity of this situation, along with the volume of guests we are currently assisting, we’re reviewing each cruise in sail date order, so that we can better understand the impact of the coronavirus. Should we have to make any changes, we’re committed to contacting you and your Travel Advisor one week prior to your sail date, at the very least.
We really appreciate your understanding and cooperation.
Sincerely,
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