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Staffing Issues Query


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12 minutes ago, CruisingNewb said:

Lizzy, read my post about my current investigations about the conditions on Ovation.  I hope that it appeases some of your frustrations as it did mine when I discovered them.  Part of the experience is what is offered, the other part is how you decide to experience...Let's not let some bad news pre-emptively make this cruise a bad experience.

 

I don't disagree, and I think you and I are in different spots: we can move our vacation around a bit (though it would be annoying, and I got my DBP at a price that would be pure unicorn these days). I want to make an informed choice, and it's hard to do that. I also think we as consumers are within our rights to raise a little muck when things aren't right... Otherwise these temporary annoyances become permanent once all involved become a bit too complacent. And honestly, maybe that's where the market is heading anyway (perhaps temporarily), because of just how relieved some people are to be back onboard. Why would RCL do anything differently if it can fill ships with people who have extremely "flexible" expectations?

There are only a few things that will really mar our experience (AO not being open, hours long meal times)... We'd absolutely change sailings or make radical adjustments over those.

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Ultimately what this comes down to is knowing what you are paying for. RCCL has not changed what is advertised on its website and items like Northstar can be the difference in selecting one cruise over another. Getting what you pay for, or at least being given the opportunity to make an informed decision rather than a roll of the dice is not a big ask. It’s certainly not something that should be taken out on staff but there is a wide chasm between the company not living up to expectations and belittling staff members. 

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I hate to say, but once Covid has hit the majority of staff onboard the staff will all be working and the ship will be back to normal. Unfortunately there’s no way to predict how fast Covid  is running through the staff, nor when it started.  Assuming it’s the latest variant hitting staff I imagine ships will be better staffed within a month or so. 
I wonder how long they need to stay in quarantine after they test positive. 

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21 minutes ago, Pattycruise said:

I hate to say, but once Covid has hit the majority of staff onboard the staff will all be working and the ship will be back to normal. Unfortunately there’s no way to predict how fast Covid  is running through the staff, nor when it started.  Assuming it’s the latest variant hitting staff I imagine ships will be better staffed within a month or so. 
I wonder how long they need to stay in quarantine after they test positive. 

This is not true as one person can get Covid many times, some even only 19 days apart. 

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12 minutes ago, carlosalonsor said:

This is not true as one person can get Covid many times, some even only 19 days apart. 

Some can still test positive after 10 days isolation which is why those who have had covid [ think its 90 days prior to boarding ] do not have to test to board, do not have to test to fly or even test on land if they dont feel to good. In fact its encouraged you do not test after getting it simply because results can still show positive for a long period afterwards 

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1. I have had Covid twice and within a short period of time. No. it wasn't a continuation.  I tested negative twice in between cases.

2. I still keep reading comments about covid cases in this thread. My thread was specific to Ovation of the Seas.  Please show me the source for covid cases amongst staff (or otherwise) currently for Ovation of the Seas.  I still cannot find where some of you are getting this info.  

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21 minutes ago, CruisingNewb said:

1. I have had Covid twice and within a short period of time. No. it wasn't a continuation.  I tested negative twice in between cases.

2. I still keep reading comments about covid cases in this thread. My thread was specific to Ovation of the Seas.  Please show me the source for covid cases amongst staff (or otherwise) currently for Ovation of the Seas.  I still cannot find where some of you are getting this info.  

About 10 seconds on to chris wongs video blog the one you say doesnt mention covid, he says " shore leave is cancelled due to rising cases in crew " he mentions rising cases twice in the first 20 seconds...its covid hes on about not luggage in an elevator lol 

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50 minutes ago, Ray said:

About 10 seconds on to chris wongs video blog the one you say doesnt mention covid, he says " shore leave is cancelled due to rising cases in crew " he mentions rising cases twice in the first 20 seconds...its covid hes on about not luggage in an elevator lol 

He never says on the ovation. He says it in such a way that it could mean COVID cases on any Alaskan RCCL ship. I watched it several times with volume on loud and closed captioning.

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A FB group I'm in has someone discussing COVID among crew. Evidently someone's genie was pretty candid with them regarding the state of the crew onboard (also mentioned many were new... lots of mishaps including a bartender serving alcohol to a minor who ordered a virgin drink, and countless stories about having to deal with room charges/double grats, etc.) Take with a huge grain of salt, but I'll say the sheer quantity of these takes dwarves any other sailing group I've ever participated in on FB or elsewhere.

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1 hour ago, CruisingNewb said:

He never says on the ovation. He says it in such a way that it could mean COVID cases on any Alaskan RCCL ship. I watched it several times with volume on loud and closed 

surely he wouldn't blog about other ships being put into quarantine and not Ovation would he? And you are correct he doesnt mention Ovation by namr...HOWEVER he does write it! As requested and previously mentioned here is the source

 

 

Screenshot_20220516-211648_YouTube.jpg

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11 minutes ago, Ray said:

surely he wouldn't blog about other ships being put into quarantine and not Ovation would he? And you are correct he doesnt mention Ovation by namr...HOWEVER he does write it! As requested and previously mentioned here is the source

 

 

Screenshot_20220516-211648_YouTube.jpg

Thank you! So if COVID is causing the problems, at least we have some idea of a timeline when the ship will no longer be understaffed. 

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I would just like to say it is a possibility Ovation will be understaffed for a while. I was under the impression, based off talking to crew during reduced capacity, all the ships are fully staff. In that they have the required number of crew to support full capacity but things like covid (and the ramp up of capacity imho) reduce the ratio. I think the issue is they don't have back up staff, so when a good portion of sick crew members happen, they can't replace them. 

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I got off Quantum this morning.   We had a very similar situation that Ovation seems to be going through.   Our facebook group was lit up with all the usual rumors, even if half of it was true then RC is not prepared for the full capacities that are boarding right now.  Several of our “everyday” crew members disappeared and we were told they were sick.   The entire crew was told to upgrade their masks to N95’s midweek.  One of our concierges that we were extra friendly with profusely apologized for the cruise experience (I wasn’t even complaining about anything).  They were struggling to find their groove all week.   It was obvious they were not staffed for the full ship.

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You don't have to look very far these days to see staffing shortages in many aspects of life.

The hospital where my mother was had nursing shortages.   Then when she finally got back to a nursing home they had support worker shortages.  There are crew shortages with airlines leading to cancellations and delays.  While in Vancouver we heard of crew shortages on the BC Ferry systems.  You show up and no ferry today or they have a skeleton crew and the food venues are all closed for lengthy ferry rides.  Amtrak has crew shortages.  A bar I visit has employee shortages some days.    

It's everywhere so the only surprise is that people are surprised there are cruise crew shortages, like somehow cruise lines should be exempt from the shortages that are hitting so many businesses.

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43 minutes ago, twangster said:

You don't have to look very far these days to see staffing shortages in many aspects of life.

The hospital where my mother was had nursing shortages.   Then when she finally got back to a nursing home they had support worker shortages.  There are crew shortages with airlines leading to cancellations and delays.  While in Vancouver we heard of crew shortages on the BC Ferry systems.  You show up and no ferry today or they have a skeleton crew and the food venues are all closed for lengthy ferry rides.  Amtrak has crew shortages.  A bar I visit has employee shortages some days.    

It's everywhere so the only surprise is that people are surprised there are cruise crew shortages, like somehow cruise lines should be exempt from the shortages that are hitting so many businesses.

Royal intended to be at full capacity by May/June. They also knew about potent staff shortages. So then why push forward for a capacity that they could potentially not cater to? The past sailings of around 40 to 70% were doable. So mathematically, if they wanted more passengers, they should have had the staffing and contingency plans in place prior to full sailings. 
 

a business is usually in a greater position of power and knowledge, passing off the shortage issues onto the consumer is somewhat wrong. I’m not saying we can play dumb and be blissfully ignorant, but the opposite is to say that we should not expect the greatest possible outcome as a consumer, ever. 

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24 minutes ago, CruisingNewb said:

Royal intended to be at full capacity by May/June. They also knew about potent staff shortages. So then why push forward for a capacity that they could potentially not cater to? The past sailings of around 40 to 70% were doable. So mathematically, if they wanted more passengers, they should have had the staffing and contingency plans in place prior to full sailings. 
 

a business is usually in a greater position of power and knowledge, passing off the shortage issues onto the consumer is somewhat wrong. I’m not saying we can play dumb and be blissfully ignorant, but the opposite is to say that we should not expect the greatest possible outcome as a consumer, ever. 

Unfortunately,  I predict a life of many disappointments for you. I hope your crystal ball is more accurate than Royal's, for your sake.

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I'd speculate all of the lines would love to be sailing at 100% and still be able to operate with a crew compliment of 50% just to make up some margin.    Unfortunately, the crew is just as susceptible to be sidetracked due to the bug, and with an already reduced crew, service diminishes faster and they're hindered keeping up with  the new sanitation protocols.

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12 hours ago, CruisingNewb said:

I watched the video.  I never heard that the staff members of "Ovation" had covid.  I know that a sister ship had cases but not Ovation.  I may be wrong but I am just pointing out that Chris did not specifically say it was Ovation.

Chris is on Ovation. He does later that it doesn't apply to other ships. 
I imagine within certain company criteria each Captain his ability to make changes to shore leave based on the requiremnts of the ship at the time.

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4 hours ago, CruisingNewb said:

Royal intended to be at full capacity by May/June. They also knew about potent staff shortages. So then why push forward for a capacity that they could potentially not cater to? The past sailings of around 40 to 70% were doable. So mathematically, if they wanted more passengers, they should have had the staffing and contingency plans in place prior to full sailings. 
 

a business is usually in a greater position of power and knowledge, passing off the shortage issues onto the consumer is somewhat wrong. I’m not saying we can play dumb and be blissfully ignorant, but the opposite is to say that we should not expect the greatest possible outcome as a consumer, ever. 

Sadly if they don't sail at full capacity they will fail and go out of business. 

I don't think most people realize how close they are to failing and going bankrupt.  

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7 hours ago, CruisingNewb said:

Royal intended to be at full capacity by May/June. They also knew about potent staff shortages. So then why push forward for a capacity that they could potentially not cater to? The past sailings of around 40 to 70% were doable. So mathematically, if they wanted more passengers, they should have had the staffing and contingency plans in place prior to full sailings. 
 

a business is usually in a greater position of power and knowledge, passing off the shortage issues onto the consumer is somewhat wrong. I’m not saying we can play dumb and be blissfully ignorant, but the opposite is to say that we should not expect the greatest possible outcome as a consumer, ever. 

I feel like you're consistently ignoring two factors: 

- the companies need to ramp up capacity to keep their businesses going. Don't forget that all these ships earned no money at all (whilst still incurring costs) whilst they were sat doing nothing.

- you can't have contingency staffing INA cruise ship. Where are they supposed to live? The lifeboats?

 

 

 

 

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