Just returned from a trip to Alaska on Ovation. Staffing issues are REAL. Lines are never ending. Wait times are long. They booked to capacity. After 10 Cruises on RCCI, I may think twice on booking another. They (the management) should take a look and lower the bookings until staffing can be corrected. SAD at the once in a lifetime trip was tainted by a company we have been loyal to. RCCI's shut down made them forget who their true customer guests are. Do better RCCI!