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Everything posted by cruisellama

  1. I've tried different days and our experience is day 1 tends to be the least crowded and formal nights tend to be the more heavily trafficked. Foods the same.
  2. There are many Celebrity cruisers on this site. You've found the right tab to ask a question. There isn't a Celebrity roll call area like Royal roll calls so if you're looking to join or follow a roll call there's FB, Cruise Critic, or Shipmate. However, there's a good chance you can get informed answers to Celebrity questions here.
  3. Matt has a nice video blog on Youtube regarding Genie service.
  4. Seems some service issue became more prevent with the on-boarding of the new leadership. But not to rule out ability to recruit and retain personnel. May not be able to recruit from certain eastern European countries.
  5. Not sure what airline you're using, but some offer 1 or 2 free bags if you sign up for their credit card.. Some cards are free others have a small fee. Just so the math to see if it makes sense. Alaska is tougher to pack because of the swings in weather. Pack clothing you can layer. You can save volume by getting light weight (roll able) rain slickers that you can wear other clothing underneath.
  6. They updated the app and you can see a few new options like "for you", "cruises" , "videos" - but the safety icon is not there (-yet). It will show up closer to your cruise.
  7. No change. Same menu on-line from when we sailed last year.
  8. I believe you're correct, but the savings have withered in recent times. As you paid gratuities, it still simplifies when your "checkout" when dinner ends. All paid and you don't necessarily get the puppy eyes for additional (and a little quicker).
  9. Similar to how the credit card incentive works for OBC. I thought that might work to boost on-board revenue, as you mentioned, maybe you get 1 point for every $1000 spend on-board. It could be attractive for those on the cusp of a new loyalty tier. Celebrity awards loyalty points for participating in "Power-up" activities. Taking quizzes on cruise line related marketing activities, participating in webinars, or booking certain cruises can allow you to pick up 1-10 points depending on the activity. It was spawned during COVID to keep people engaged. It's been scaled back, but they're still offering power up point opportunities. I mentioned revenue point boosts for on-board sales (as you suggest for RCL) to Celebrities Captains Club VP, and she didn't say it was a bad idea and worth looking at. But that's Celebrity and they run a different type of program. I don't think that's in RCLs DNA, but seems like it could influence spending behavior if C&A points can be had.
  10. So the Ben and Jerry suite goes away also? Would have to replace the cow with something, maybe a polar bear?
  11. On Edge class (pre policy change), we had a butler and a stateroom attendant (now the Retreat host per his card). Under new operation, the butler is reserved for upper suites and the stateroom attendant (Retreat host) takes on duties that the butler would take on. So if you want reservation - your attendant (Retreat host) can address (inexperienced attendants may not be comfortable with those tasks yet). However, you can always go to the Retreat and have the concierge team address reservations and special requests. On solstice class last month, we only saw the attendant - Retreat host. The butler left a card in the cabin but stopped by the entire cruise. The attendant (Retreat host) took care of housekeeping as well as address any special needs like reservations. We didn't notice an assistant attendant so he really worked - but still very attentive. We felt no need to provide additional tips to any of the Michael's club (Solstice class) concierge - just didn't interact. We have one more Solstice class trip booked. If you want the "legacy" service experience, you have to book a Celebrity suite or above on any of the classes; however, the Edge class ships seem to have more robust Retreat staffs than the other class ships. I'm sure what I'm describing may be a little different on various ships. Sailed Apex (pre policy change) this year, Beyond (post change), and Eclipse (post change). Reduced service was definitely noticeable on Eclipse.
  12. We sailed just before the change from butler to retreat hosts. We observed service on the Edge class Sky Suites is better than last month's Solstice class Sky Suite with "host". Retreat on Beyond (and other Edge) "up" the experience on the ship.
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