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Did you know anyone with your booking number can cancel your cruise


Rita Yates
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First and foremost, I want to express how embarrassed I am to be 60 years old and have to make a complaint about a former friend.  I have had nothing but issues from this woman since I decided I had enough of her narcissistic ways.  She has stalked me, sent horrible emails to my family and friends and all my “support groups” have told me not to respond to her – now she is pretending to be me, so I must draw the line here!  I am not in fear of my life, but I am in fear of what she can do behind a keyboard – I know she is computer savvy and at this point I don’t put anything past her.  She is dangerous and toxic, and someone needs to confront her so she will not get away with this game that she plays!

The incident in this report is as follows:

On November 16, 2021, I contacted Royal Caribbean Cruise lines to inquire about the balance on my upcoming cruise scheduled for May 14, 2022.  When I was unable to locate my booked cruise on the RCCL website I contacted their customer service department.  The customer service department informed me that I called and cancelled my cruise on Tuesday, October 26, 2021 – they did not give me the time of the call. 

I informed RCCL that I did not cancel this cruise – since it was my 40th anniversary cruise and we have other couples coming with us to celebrate.  I know for a fact my estranged neighbor – who was originally invited to help us celebrate – had access to my booking number since she was originally linked to our reservation. 

When RCCL played back their recorded messages their resolutions department said the voice on the recording sounded too much like me to make a reversal of their decision of not to refund my deposit of $500.  I was speechless.  I asked if they had the phone number of where this call originated from, and they would not reveal this information to me.  The RCCL representative said the reason” I” cancelled this cruise was because my granddaughter was coming to visit – I don’t have a granddaughter !

I filed a police report for identity fraud/impersonation and all I am asking of RCCL is to cooperate with the police to stop this woman.  Per the RCCL Resolutions department – I sent a certified letter with a copy of the police report and all my booking documents.  I need help!! I am out my anniversary cruise – since Royal will not honor my original booking price and the cruise has doubled in price – my real friends will have to cancel since I won’t be on the ship. The detective has called Royal’s corporate office many times and after putting him on hold for hours – he has been unable to speak with someone to help or resolve this issue.  Meanwhile I am out my deposit and my anniversary cruise.  The way their customer service has been handling this is horrible.  I am a diamond member and a stockholder and that has been worthless!  Just a note -- Did you know that with Royal anyone can cancel your cruise if they have your booking number – so beware!!  Sure hope I can get RCCL to cooperate and get my money back and get this woman the help she needs. 

 

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1 hour ago, Rita Yates said:

First and foremost, I want to express how embarrassed I am to be 60 years old and have to make a complaint about a former friend.  I have had nothing but issues from this woman since I decided I had enough of her narcissistic ways.  She has stalked me, sent horrible emails to my family and friends and all my “support groups” have told me not to respond to her – now she is pretending to be me, so I must draw the line here!  I am not in fear of my life, but I am in fear of what she can do behind a keyboard – I know she is computer savvy and at this point I don’t put anything past her.  She is dangerous and toxic, and someone needs to confront her so she will not get away with this game that she plays!

The incident in this report is as follows:

On November 16, 2021, I contacted Royal Caribbean Cruise lines to inquire about the balance on my upcoming cruise scheduled for May 14, 2022.  When I was unable to locate my booked cruise on the RCCL website I contacted their customer service department.  The customer service department informed me that I called and cancelled my cruise on Tuesday, October 26, 2021 – they did not give me the time of the call. 

I informed RCCL that I did not cancel this cruise – since it was my 40th anniversary cruise and we have other couples coming with us to celebrate.  I know for a fact my estranged neighbor – who was originally invited to help us celebrate – had access to my booking number since she was originally linked to our reservation. 

When RCCL played back their recorded messages their resolutions department said the voice on the recording sounded too much like me to make a reversal of their decision of not to refund my deposit of $500.  I was speechless.  I asked if they had the phone number of where this call originated from, and they would not reveal this information to me.  The RCCL representative said the reason” I” cancelled this cruise was because my granddaughter was coming to visit – I don’t have a granddaughter !

I filed a police report for identity fraud/impersonation and all I am asking of RCCL is to cooperate with the police to stop this woman.  Per the RCCL Resolutions department – I sent a certified letter with a copy of the police report and all my booking documents.  I need help!! I am out my anniversary cruise – since Royal will not honor my original booking price and the cruise has doubled in price – my real friends will have to cancel since I won’t be on the ship. The detective has called Royal’s corporate office many times and after putting him on hold for hours – he has been unable to speak with someone to help or resolve this issue.  Meanwhile I am out my deposit and my anniversary cruise.  The way their customer service has been handling this is horrible.  I am a diamond member and a stockholder and that has been worthless!  Just a note -- Did you know that with Royal anyone can cancel your cruise if they have your booking number – so beware!!  Sure hope I can get RCCL to cooperate and get my money back and get this woman the help she needs. 

 

I am truly sorry you have had such a bad experience.  We use travel agents to help us resolve issues that may arise, but we have never tried traveling with a friend.

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15 minutes ago, Ray said:

Lol have you noticed also the amount of people joining site same day just to post a complaint about RC and they never return? 

I was skeptical from the start since the whole thing is a rant against a neighbor. Then I was totally lost when there was some expectation that the police should help get her booking back. 

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1 hour ago, Ray said:

Lol have you noticed also the amount of people joining site same day just to post a complaint about RC and they never return? 

I think a lot of people believe this blog is connected officially with Royal Caribbean.  

She brings up a good point about giving out your booking number on unofficial group cruises but I think the better point would be to pick your friends wisely.

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1 hour ago, wordell1 said:

 

She brings up a good point about giving out your booking number on unofficial group cruises

My question would be where did the FCC go? 

I mean its book with Confidence so even if cancelled cruise credit is issued! 

However theres no doubt these past few weeks there has been numerous people joining then posting complaints straight away never to be seen again, at first i thought it was Matt boosting membership numbers before selling forum for millions of dollars ( joke ) but now i think its just someone either trying to badmouth RC or who gets a kick from posting things then sits back and watchs the replies 

Also how come all of these recent complainants switch off profile view thing? Even those who are not tech savy manage it!  

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We just linked reservations ( I did it) for our past Thanksgiving sailing. There are numerous warning boxes that pop up asking are you sure as the linking allows access to all that are linked. I knew going in before I hit the button to link that we could all "manipulate" the reservations. Royal made it abundantly clear as they do with almost every protocol they have been releasing lately, the fine art of reading seems to be a thing of the past.....

@Rita Yates This is unfortunate that a trusted friend did this to you but I would take all of your support documents and take your friend to small claims as you would need to be reimbursed by her, to be fair Royal has nothing to do with these actions on her part. Good Luck to you! 

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1 hour ago, NewCruisingChuck said:

I'm new here.  I'm hoping to learn a lot and hopefully complain very seldom.   I want to learn how to Ace this cruise thing!

Welcome!  There are no dumb questions - only dumb complaints!  

In all seriousness, you have done yourself a favor by joining the site.  There is a lot of great info here that will help you have a great cruise - and avoid issues.  If you have questions, there are some VERY experienced cruisers to help you out.

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8 minutes ago, smokeybandit said:

Well it appears this was yet another drive by with someone clearly not looking for help.

I hate to jump to conclusions.  The point that anyone with your booking number can cancel your cruise is valid and should be taken to heart by everyone.  Knowing your travel agent will help since any cancellation would have to go through the travel agent.  I'm sure mine would contact me before cancelling.

That said, it isn't a new phenomenon.  It's been this way since the beginning.  It also isn't unique to cruising.  The same thing can happen with a flight reservation.

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47 minutes ago, steverk said:

I hate to jump to conclusions.  The point that anyone with your booking number can cancel your cruise is valid and should be taken to heart by everyone.  Knowing your travel agent will help since any cancellation would have to go through the travel agent.  I'm sure mine would contact me before cancelling.

That said, it isn't a new phenomenon.  It's been this way since the beginning.  It also isn't unique to cruising.  The same thing can happen with a flight reservation.

This is all true, but someone who one has had "nothing but issues with" who yet not long ago was a close enough friend to invite on a cruise, tells me this may not have happened as written.

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And we now know the original poster is called Rita Yates, not a good way to stop a stalker 😁

To be fair even if somebody knew your booking number they would not be able to cancel you cruise without other information like your name, sail date, ship etc which very is unlikely unless you provided to them.

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On 12/4/2021 at 8:19 AM, Ray said:

Lol have you noticed also the amount of people joining site same day just to post a complaint about RC and they never return? 

I am here -- needed to vent because it is so frustrating that Royal will not cooperate with the police to at least get my deposit back - 

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23 hours ago, smokeybandit said:

I was skeptical from the start since the whole thing is a rant against a neighbor. Then I was totally lost when there was some expectation that the police should help get her booking back. 

It's not about getting my booking back - it is too late for that - I am just frustrated that Royal has no security in place - ie pin number, etc. - never would I have ever thought someone would step so low but right now I just need Royal to cooperate with the police - this is a matter of impersonation and fraud

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21 hours ago, Ray said:

My question would be where did the FCC go? 

I mean its book with Confidence so even if cancelled cruise credit is issued! 

However theres no doubt these past few weeks there has been numerous people joining then posting complaints straight away never to be seen again, at first i thought it was Matt boosting membership numbers before selling forum for millions of dollars ( joke ) but now i think its just someone either trying to badmouth RC or who gets a kick from posting things then sits back and watchs the replies 

Also how come all of these recent complainants switch off profile view thing? Even those who are not tech savy manage it!  

I am not bad mouthing Royal - I am a diamond member and have 4 additional cruises booked - just want to press charges against this former friend for impersonation and Royal hasn't been cooperating - despite them requesting I send a registered letter with copy of police report, etc - which I did - it is just frustrating and wanted to make people aware to guard your booking number - hope no one goes through what I have gone through and believe me I will be more careful with friends - this person was a "friend" for over 13 years and I guess she has snapped!

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21 hours ago, Neesa said:

We just linked reservations ( I did it) for our past Thanksgiving sailing. There are numerous warning boxes that pop up asking are you sure as the linking allows access to all that are linked. I knew going in before I hit the button to link that we could all "manipulate" the reservations. Royal made it abundantly clear as they do with almost every protocol they have been releasing lately, the fine art of reading seems to be a thing of the past.....

@Rita Yates This is unfortunate that a trusted friend did this to you but I would take all of your support documents and take your friend to small claims as you would need to be reimbursed by her, to be fair Royal has nothing to do with these actions on her part. Good Luck to you! 

you're missing the point -- I need royal to release the voice recordings - I am not going after royal I am just mad that they won't provide the evidence I need to take this case to the courts -- and since I wasn't the one linking my reservation - I was unaware of all the warnings - this cruise was a surprise from my husband who had never booked before - lesson learned !

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33 minutes ago, Rita Yates said:

I am here -- needed to vent because it is so frustrating that Royal will not cooperate with the police to at least get my deposit back - 

Under cruise with Confidence your deposit for cancelled cruise would have been issued in FCC 

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30 minutes ago, Rita Yates said:

I am not bad mouthing Royal - I am a diamond member and have 4 additional cruises booked - just want to press charges against this former friend for impersonation and Royal hasn't been cooperating - despite them requesting I send a registered letter with copy of police report, etc - which I did - it is just frustrating and wanted to make people aware to guard your booking number - hope no one goes through what I have gone through and believe me I will be more careful with friends - this person was a "friend" for over 13 years and I guess she has snapped!

Not sure what you being a Diamond member has to do with situation? Do you think if this happened to someone who is only gold level at same time as you then with you being diamond you should be dealt with 1st? 

Any company not just RC has to follow protocal.. Your complaint is that they (RC) allowed someone with your details to cancel booking yet you are expecting them to refund to you when you could be anyone on the phone ( think about it ) 

 

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