From these horrible stories, I'm wondering why people are such RC fans! Stealing luggage, not answering emails, stealing credit card numbers. Plus all of the "sales" gimmicks, the website constant issues, the already horrible time I've had with customer service spending probably 20+ hours on the phone to get simple accommodations for my disabled mother (with Carnival, these were automatic and super easy to schedule). I've never sailed RC, and Carnival only twice. We weren't formerly big cruise people but thought with a kid we would start this type of vacation. I'm still looking forward to our first RC cruise next month but very VERY skeptical...and hopeful basic things can go smoothly.