Rita Yates Posted December 6, 2021 Author Report Share Posted December 6, 2021 18 hours ago, sk8erguy1978 said: I think at this point, if it was me, I would keep fighting with Royal, find that FCC and book the cruise at the higher price (with a travel agent). Here's why - I don't disagree this person needs to finally have someone stand up to them, but I see this as a tough case to win (disclaimer not a lawyer or even close just my gut). Even if they do convict your friend of fraud will the judge award you something you really didn't lose (besides the deposit, which there may be a FCC coming)? Also, if no FCC you can just file a complaint with your credit card. Is there a tangible value in this situation? You lost a price lock but not the actual money. You mentioned lawyer. Do you have one? What do they say about possible outcomes? Would lawyer fees be covered in a perfect win situation? Does this person have the means to actually pay the restitution? What about your mental health (IE: Stress) during the case? For me, it might just end up being another life lesson added to my spreadsheet. A side note. If this person is willing to mess with your vacation they are willing to do more. If you don't already, get some identity protection and maybe a password manager (and make each password strong and unique for everything, including this site). I don't have or use the product but hear great things about Norton 360 + LifeLock, it's a nice all in one package. Good luck, I am sorry your "friend" is a shitty person. Little life lesson from "A Bronx Tale" that may apply here. Thanks for your response - just venting and having people hear my situation makes me feel a little better. This "abuse" has been going on for 15 years and now it is just the last straw with her canceling my anniversary cruise - if you would have seen my husband's face - not only when he was so proud he had booked this cruise as a suprise - but than when "she canceled it" - that look will never leave my mind. He had booked the suite on the back of the ship over a 1 1/2 year ago - something that has been on our bucket list - it is now a matter of accountability. I am under a lot of stress but it would be more difficult to let her once again claim she is the victim and walk away without so much as a slap on the wrist. It is a game to her and I as of now am ready to play so she can realize that this is not acceptable behavior. I am extremely curious to hear the tapes of "me canceling" - and the fact that RCCL won't cooperate or even let me hear the recordings is again frustrating! The police are trying to secure the tape recordings so I can pursue legal action - without RCCLs cooperation - it goes nowhere - I did everything they asked me to do to secure the recordings - sent a $25 certified/signature required letter explaining what I needed (per their instructions) they don't call the detective back despite his numerous calls and requests - they make these recordings for a reason - and this is a good reason! Thanks again for letting me vent - I pray this woman will be made accountable and than I can move on!! Happy holidays! Quote Link to comment Share on other sites More sharing options...
Rita Yates Posted December 6, 2021 Author Report Share Posted December 6, 2021 19 hours ago, Atlantix2000 said: Honestly, I think the only way Royal releases a voice recording is after you file a lawsuit against your "friend". During the evidence gathering phase, your lawyer or the court would request the recording from Royal. Outside a lawsuit, I don't see why they would release this to you. Funny thing is I talked to the "resolution manager" at RCCL who gave me the instructions for obtaining the voice recordings (sending certified/signature required envelop). The police detective said since this is fraud/impersonation it would be best for the police to get all the information and than present my legal case to an attorney. Guess I am going to have to skip the police and go straight to the lawyer - sad but this toxic "person" should not be able to yet again walk away as the victim --- thanks for your response - appreciate it! Quote Link to comment Share on other sites More sharing options...
Rita Yates Posted December 6, 2021 Author Report Share Posted December 6, 2021 20 hours ago, D Alt said: Identity fraud is a serious issue. I have dealt with it myself. I think an important lesson to learn here is to know who you're dealing with and staying on top of things. I'm surprised an email communication of the cruise cancellation was not sent to you immediately after cancellation, so you could have handled it then and there, and not weeks later. Always check your reservation because even without someone cancelling your reservation, some other weird IT issues could have happened. I look at my RC account every day practically to check it and the cruise planner. Not only contacting the police to report the fraud, but other consumer agencies and the FTC, so you have documentation. I would have fought a little harder too with RC if this happened to me, either rebooking or getting my deposit back. I don't think legally RC can give you those voice recordings unless it is court ordered, but if you know and have other proof of who did this to you, I'd file a small claims suit against them to get your money back. Agreeing with the others, cruise with confidence policy should help you get your money back. Thanks so much for your response - venting about this situation makes me feel a little better - RCCL stated that this doesn't fall under the cruise with confidence policy and that I will not be refunded my $200 deposit however they will provide a $300 FCC - which to me is totally unacceptable - I am not giving up - I figure someone somewhere will be able to get me through to RCCL - who I look at in a totally different light these days --- thanks again and happy holidays - Quote Link to comment Share on other sites More sharing options...
Rita Yates Posted December 6, 2021 Author Report Share Posted December 6, 2021 20 hours ago, cast530 said: Also brings up the point of a deeply flawed security system, which is embarrassing for a multi billion dollar company. Even on United flights, I have to answer security questions about my favorite music or whatever and give a secret password answer to manipulate any flights. Makes total sense to have this very common extra security step in place when people are spending thousands on a reservation. AGREE!!! As annoying as some of the password protection policies are - they are there for our protection - thanks for your response! Quote Link to comment Share on other sites More sharing options...
Geektastic Posted December 6, 2021 Report Share Posted December 6, 2021 7 hours ago, JimnKathy said: While this entire story is certainly unique in many ways, it does highlight a benefit of using a good travel agent instead of dealing directly with Royal's call center. No doubt a good agency would have better success working out a quick financial fix with Royal on the cancellation of the original cruise. I feel like most posts with people who are upset seem to be... Should have used a TA. I think most people aren't used to this type of dynamic and think directly communicating with the company is preferable. It's a little weird to me that it's sooo difficult that the solution is a TA but there's enough advice out there that it should be very easy to find. Makes me glad that when I argued with my partner that we didn't need one I gave up and got one. She's been the best and anytime I needed to get something addressed she did the calling and etc. Especially with all the FCC stuff glass she's there to figure it out. Baked Alaska, WAAAYTOOO and Neesa 3 Quote Link to comment Share on other sites More sharing options...
Geektastic Posted December 6, 2021 Report Share Posted December 6, 2021 23 hours ago, Rita Yates said: I know - but I need the voice recorded message to be released from Royal before the lawyer can move forward - that is what is so frustrating - Royal is not cooperating - despite me doing everything they told me to do to obtain the voice recording Your lawyer should be able to get the legal/formal request that Royal would need to disclose those to them. Typically data/things like that they're not going to just hand over. It's a good thing too. Think if you could just call in and have their data like that how it could otherwise be used Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
Rita Yates Posted December 6, 2021 Author Report Share Posted December 6, 2021 On 12/5/2021 at 8:47 AM, Ray said: Under cruise with Confidence your deposit for cancelled cruise would have been issued in FCC but they are saying my FCC is less the $200 non refundable deposit I lost when "I canceled" - frustrating! Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted December 6, 2021 Report Share Posted December 6, 2021 5 hours ago, Rita Yates said: but they are saying my FCC is less the $200 non refundable deposit I lost when "I canceled" - frustrating! Nope this is wrong, if you are covered under the CWC policy you won't be losing any of your deposit. Quote Link to comment Share on other sites More sharing options...
Sharla Posted December 7, 2021 Report Share Posted December 7, 2021 1 hour ago, Ampurp85 said: Nope this is wrong, if you are covered under the CWC policy you won't be losing any of your deposit. If her cruise was for May 2022 then it's not covered under CWC. So this is correct. sk8erguy1978 and Ampurp85 2 Quote Link to comment Share on other sites More sharing options...
PG Cruiser Posted December 7, 2021 Report Share Posted December 7, 2021 @Rita Yates, aside from your cruise being canceled, what else did you lose? Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted December 7, 2021 Report Share Posted December 7, 2021 3 hours ago, Sharla said: If her cruise was for May 2022 then it's not covered under CWC. So this is correct. Oh, I thought she was sailing soon. But thanks! Sharla 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted December 7, 2021 Report Share Posted December 7, 2021 On 12/5/2021 at 8:22 AM, Rita Yates said: it is just frustrating and wanted to make people aware to guard your booking number - hope no one goes through what I have gone through and believe me I will be more careful with friends - this person was a "friend" for over 13 years and I guess she has snapped! I understand this is very frustrating but it sounds to me like this person had much more than just your booking number. They were at one point a trusted friend for 13 years and they know a lot about you including address, phone number and probably birthdate. They may even know all the pertinent details about your husband such as his name and birthdate. Armed with all of that personal information and your booking number they were able to impersonate you and cancel your cruise. A stranger with only your booking number can not cancel or access your cruise. This person possessed more than just your booking number. You have made it very clear they impersonated you with intricate details about your life well beyond your booking number. So while I feel terrible for what this person has done to you by impersonating you using all those personal details they possess, it's not a matter of stranger who somehow learned of your booking number and with no other information used only the booking number to cancel your cruise. I hope you are able to move forward in your legal case against this terrible person. A "criminal order" from a police officer is not a court order. A police officer is not a judge and a police officer can only investigate to a limited degree while a subpoena in a court case or a court order signed by a judge has far greater power compared to the very limited powers of the police. Good luck. Ampurp85, Neesa, Sharla and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Rita Yates Posted December 23, 2021 Author Report Share Posted December 23, 2021 On 12/6/2021 at 7:57 PM, PG Cruiser said: @Rita Yates, aside from your cruise being canceled, what else did you lose? sorry just noticed I had not responded to this -- I was out $200 since RCCL said my deposit was non-refundable. I am going to post an update since I finally heard back from Royal yay Quote Link to comment Share on other sites More sharing options...
Rita Yates Posted December 23, 2021 Author Report Share Posted December 23, 2021 UPDATE: Good morning - I want to thank everyone who let me "vent" about my recent situation with Royal Caribbean. Since my former friend was able to access and cancel my 40th anniversary cruise (since she had been provided the reservation number to link to our reservation) I have been doing everything in my power to have someone from RCCL just hear me out and take the time to investigate my claim. This finally happened. I reached out to an advocacy group - the Elliott Advocacy Group - for help. Michelle Friedman took the time to review every document that I had provided RCCL in hopes of at least getting my $200 deposit back. I am happy to report that the Chairperson of the Resolutions Department at RCCL reached out to me with a formal apology and stated that she and other staff members actually took the time to review and listened to the cancelation voice recordings. Although they were not able to provide me with a copy of the actual recording they were now convinced that it was not me that phoned in the cancelation. RCCL also offered to reinstate my original reservation - they were not able to offer the cabin on the back of the ship since it had already been sold - at the cost that we paid back in 2020. Since we had already rebooked a cruise for the same week on a different ship they applied an additional $200 to the balance we owed and even provided us with a $100 on board credit. I am so glad that this is finally over. They too were surprised that someone would stoop that low and be that hateful. So this restores my faith in RCCL and the groups that advocate for others. Not sure that without the help of the Elliott Advocacy Group I would have ever received a response from RCCL - but I did and I am happy with their response and the outcome -so time to close this case and move on - looking forward to sailing in 2022. Merry Christmas and Happy New Year to all! - rita Ampurp85, Zurc, fireclan and 18 others 18 1 2 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted December 23, 2021 Report Share Posted December 23, 2021 I am glad everything worked out. I hope the new 40th anniversary cruise is wonderful and uneventful in the right way. Geektastic 1 Quote Link to comment Share on other sites More sharing options...
Rita Yates Posted December 24, 2021 Author Report Share Posted December 24, 2021 thank you so much - appreciate it! Quote Link to comment Share on other sites More sharing options...
fa-li Posted December 24, 2021 Report Share Posted December 24, 2021 Thank you for the update! I’m so happy for you that things worked out in an acceptable way. I also appreciate the info about an advocacy group. I did not know of such a thing, and who knows when one might be needed? Happy anniversary and happy sailing! Quote Link to comment Share on other sites More sharing options...
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