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Cancelled through February 28th? Just got a press release


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Just got this in Feedly...

 

 
 
 
 
 
 
 
 
 

MIAMI, Dec. 2, 2020 – While we continue to work with the U.S. Centers for Disease Control and Prevention and government authorities around the world toward the shared goal of safely returning to cruising, Royal Caribbean Group will be extending the suspension of some sailings. 

The following schedule reflects adjustments to upcoming itineraries. 

  • Royal Caribbean International:
    • Most global sailings suspended through Feb. 28, 2021
    • Australia sailings suspended through April 30, 2021
    • Spectrum of the Seas China sailings suspended through Jan. 20, 2021
    • Quantum of the Seas is resuming service in Singapore
  • Celebrity Cruises:
    • All global sailings suspended through Feb. 28, 2021 
    • South America sailings suspended through April 7, 2021
  • Silversea Cruises:
    • Suspended through April 1, 2021, except for the Feb. 6, 2021 sailing of Silver Origin
  • Azamara:
    • Suspended sailings through March 20, 2021

After months of careful planning, extensive training and simulated trials, Royal Caribbean International’s Quantum of the Seas resumed cruises for Singapore residents this week with comprehensive health and safety measures in place meeting the requirements of the CruiseSafe Certification standards developed by the Singapore government.

Royal Caribbean Group’s panel of globally recognized scientific and medical experts, together with teams both on sea and on land, continue to focus on a healthy and safe return to service for our guests, crew and the communities we visit.

We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have. For more information, visit the brand cruise lines’ websites: 

Azamara: www.azamara.com, Celebrity Cruises: www.celebritycruises.com, Royal Caribbean www.royalcaribbean.com and Silversea: www.silversea.com.

About Royal Caribbean Group
Royal Caribbean Group (NYSE: RCL) is the new operating business name for Royal Caribbean Cruises Ltd.   Royal Caribbean Group is the owner of four global cruise vacation brands: Royal Caribbean International, Celebrity CruisesSilverseaand Azamara. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate 63 ships with an additional 16 on order as of July 10, 2020. Learn more at www.royalcaribbeangroup.com or www.rclinvestor.com.

###

Media contact: Jonathon Fishman
Email:  [email protected]rccl.com

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Ok for those impacted by the recent sailings being canceled you can get a 125% onboard credit but you have to make the request by December 16th.

https://www.royalcaribbean.com/faq/questions/until-when-can-i-request-the-onboard-cruise-credit is the information and https://rcgpcpoffer.questionpro.com/ is the link to make the onboard credit request.  Otherwise the cost of the excursions will be returned to the original payment.

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9 minutes ago, SPS said:

I knew this was coming in regards to our January 9-Night, but it doesn’t make it any less disappointing.

Now the question is what replacement cruise to book and for when/where? I don’t want to keep rebooking or continually L&S like so many have had to keep doing.

It all depends on scheduling and optimism.  L&S puts it into next year plus or minus a month or two excluding holiday sailings.  That could get you a better deal than taking the credit.  But until the vaccine is around and successful it's possible that cruises longer than 7 days will be canceled.  The 125% credit can be used on any sailing so if another option looks better that may be good.  I am planning to go this route and then put a few more bucks down, if it's canceled again I get another credit that I can use for another sailing but after that it gets a little dicey.  You can only use the 125% FCC per person from my understanding which means 2 people traveling you get to use 2 FCC's but end up with a third and you have to push it to another point but have a little over a year to do so in most cases so still not awful.  Having children should theoretically add the number of credits you can use per sailing but don't quote me on that as the FAQ mentions something about per stateroom while other stuff said per person.

A full refund is just cash, if you need a little extra and don't want to try and wait out the suspension this is the way to go.  

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12 minutes ago, Jill said:

So is it safe to assume that test sailings are the month of December? Per the conditional sail order RC has to give 60 days notice to the CDC after test sailings before they can take paying passengers. 

It's possible but honestly the logistics involved means they should be notifying people more than 2 weeks before so they can make plans to show up.  Realistically I would say at least 45 days before so that people have a few days to accept and if more people are needed the invite can be issued to others and they still have time to make plans.  Some people will need flights, others will need to deal with their own home logistics like pets and kids, and then there are the rooms for people traveling more than a few hours to port. 

They may also be playing the long game where they are waiting for a widespread vaccine so the hoops to jump through in getting started are a WHOLE lot bigger.  And currently successfully completing the CDC's program doesn't mean they get to sail it means they can petition to sail.

Until you see people saying they got an invite for a date I wouldn't start counting the days to start.  You can only speculate and go from there.  I figure things will be back to normal by this time next year but cruising will probably start late spring or early summer.  And by back to normal I mean all ships operating not that everything will be the same as this time last year.

 

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I wonder if the same policy will apply if you are able to do a Lift & Shift. I was supposed to go last month and when it was cancelled, I did a L&S for next October. When I did that, I was informed that I was not eligible for the 125% onboard credit. Was bummed about that, but it is what it is. I hope that by next Oct, we are back to somewhat normal cruising. My wife is slowly starting to turn against ever cruising again.

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This will be my fifth cancelled cruise and my first in 2021. My issue is that I have let RCC keep my money and issue FCC because I am fortunate enough to be in a position to do so and am trying to do my part to keep them afloat.

 What I can not do is take a bunch of cruises in 2021 whenever they do actually start back. So they are going to have to either extend the deadline in which a FCC must be used (by a significant number of months) or I am going to end up getting refunds for all those cancelled cruises in 2020. They only have a few weeks left to announce whether they will or not. Seems like a way to loose a LOT of money quickly. I am sure I am not the only one with this issue. 

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I had B2B Symphony cruises in Feb.  One was a casino comp and the other was a regular priced cruise.  @michelleis going to L&S the regular priced cruise to butt up against one I already have in Feb 2022 to give us a new B2B.  I called on the casino comp and they would not move it (price protect) so I just cancelled it for a cash refund.

It's so weird with the casino comps.  Sometimes they will allow you to move them forward and sometimes they won't.  Today they wouldn't.  I should have known that they were never going to let me cruise in a JS for $258 PP on Symphony !  It seems so short-sighted to me though... it seems that they would rather have me move my casino comp forward and keep my money than to deny me that opportunity and have to refund everything.  Whatever.  Too bad that I lost that great casino deal...there was $150 free play on that one, too !  Dang...

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13 minutes ago, Sharla said:

Another email will be sent out with the Cruise Planner 125% opt in link.

 

Actually already found the information so in before the mobs take the site to a crawl but thanks.  It's linked above, but here is the post.

 

1 hour ago, MuttMutt said:

Ok for those impacted by the recent sailings being canceled you can get a 125% onboard credit but you have to make the request by December 16th.

https://www.royalcaribbean.com/faq/questions/until-when-can-i-request-the-onboard-cruise-credit is the information and https://rcgpcpoffer.questionpro.com/ is the link to make the onboard credit request.  Otherwise the cost of the excursions will be returned to the original payment.

 

 

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Just got a present in my inbox.

 

Dear Guest,

We hope that this email finds you healthy and safe. As you know, the current situation has been, and still is, quite fluid. The CDC’s Conditional Sailing Order is a positive step for the cruising industry, and we are anxious to welcome guests back onboard. We recently extended our global suspension through December 31st, 2020, excluding sailings onboard Quantum of the Seas, to ensure we have ample time to focus on our healthy return to service initiatives. However, in order to allow additional time for our preparation, we’ve decided to further extend our global suspension through February 28th, 2021 for most of our fleet, along with our Australian season through April 30th, 2021. While we are excluding our newly deployed Singapore sailings and select sailings onboard Spectrum of the Seas from this suspension, our plan is to resume our broader global operations on March 1st, 2021. As a result, your sailing will unfortunately be cancelled.

We’re terribly sorry for the impact to your vacation. Despite the current circumstances, our primary goal continues to be a seamless and healthy return to service. We’re hyper-focused on welcoming you back! We’ve teamed up with Norwegian Cruise Line Holdings Ltd. and have assembled the “Healthy Sail Panel” - a multifaceted team of globally recognized experts. The panel will work alongside our new Public Health & Chief Medical Officer, Dr. Calvin Johnson, and with their help, our vision is to pioneer innovative ways to guide the cruise industry’s way forward in response to the pandemic. It goes without saying, we’re all in this together.

While we all wish we were cruising, we do have some options for you, including an option that has been very well received by our guests, as it provides a little something extra to use once we all start cruising again! Here are your options:

1. 125% Future Cruise Credit: We’re providing you with a125% Future Cruise Credit to book a new cruise by April 30th, 2022.

  • This amount is based on your total cruise fare paid, and we’re giving you a little extra, knowing that this is such a unique circumstance. 
  • Your certificate can be used on any Royal Caribbean International sailing that departs on or before April 30th, 2022.
  • We’ll automatically send your Future Cruise Credit via email by January 15th, 2021, so there’s nothing for you to do!
  • Taxes & fees and any RoyalUp upgrades will be automatically refunded. Current refund processing is around 45 days. We are working as quickly as possible, and we appreciate your patience.
  • Please note: 
    • If you opted into the Cruise with Confidence 100% Future Cruise Credit, this offer does not apply.  
    • And, if you previously used a Future Cruise Credit (including previous Global Suspension FCCs), you’ll receive a new Future Cruise Credit. This will be for 125% of any new monies paid on this sailing, plus the value of your original credit at 100% of its value, with an expiration and sail by date of April 30, 2022.
    • If you were already impacted by a sailing that was previously cancelled due to a global suspension and paid additional monies on a new booking within this extended suspension period, you are still able to opt in to refund one or both cancelled bookings via the process below.

2. Lift and Shift: If you prefer to move your existing booking to a sailing next year - we’re happy to move you! We will price protect the original pricing and/or promotion on the same itinerary, length, product, and stateroom category as your original sailing within 4 weeks (before or after) of the original sail date the following year. For example, if you are moving from a January 1st, 2021 sailing, you can move to a sailing that is the same itinerary, length, product, and stateroom category, and the sail date between December 1st, 2021 - February 1st, 2022.

  • Please know, price protection covers your cruise fare/promotion on an applicable sailing only and excludes taxes and fees, gratuities, and other non-cruise fare items, as these may change.
  • You must decide to move to a new sailing by December 16th, 2020. If not, we will automatically issue you a Future Cruise Credit.
  • Complimentary Casino offers are not eligible for Lift & Shift.

3. 100% Refund: Or, if you prefer a full refund, which is a lower value than the future cruise credit offer above, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until March 31st, 2021 to request a refund and deactivate your certificate.  

  • Please contact us to start the refund process, forfeiting the higher value of your 125% Future Cruise Credit. 
    • To avoid waiting on the phone to cancel, click here and we will get the refund process started for you. Note: Please know, once we receive your refund request, we unfortunately won’t be able to accept an FCC request if you change your mind.
  • We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits. 
  • You can expect to receive your refund 45 days after you submit your refund request. 
  • Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

And, a special option for those that also purchased Cruise Planner Items… 

  • You can opt-in to receive an Onboard Credit in the value of 125% of the total Cruise Planner purchases on your reservation. 
    • Click here by December 16th, 2020 to request your higher value credit, and we’ll email you your credit by January 15th, 2021.
  • If we don’t hear from you on or before December 16th, 2020, your Cruise Planner purchases will be automatically refunded. You’ll receive your refund within 45 days of your booking’s cancellation. We are working as quickly as possible and appreciate your patience during these unprecedented times.
  • Also, if you opt for a cruise fare refund or for Lift and Shift, you are not be eligible for this Cruise Planner Onboard Credit offer.
  • Questions about how the Cruise Planner credit works? Click here for more details.

Guests with air or hotel booked…  

  • Refundable air or hotel accommodations purchased through Royal Caribbean will be automatically refunded to you within 45 days after we process the cancellation.
  • If you booked non-refundable air through Royal Caribbean or booked on your own, please contact the service provider directly for your options with them.

If you have any questions, please contact your Travel Advisor immediately or contact us at: 

  • 1800 754 500 in Australia
  • 0344 493 4005 in the U.K.
  • 1 866 562 7625 in the U.S. or Canada

We appreciate your patience, understanding, and continued loyalty. We will all come out of this stronger than ever. Stay healthy and safe. We miss our guests, and we’ll be ready to welcome you back soon.

 

Sincerely,

Image did not load.

 

Time to play leapfrog the cruises

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Based on the email they just sent for a cancelled Feb 2021 cruise it looks like they won't be extending it past April 2022....Oh well, I'll give it a few weeks and then request refunds. I tried to help you out Royal Caribbean!

 

1. 125% Future Cruise Credit: We’re providing you with a125% Future Cruise Credit to book a new cruise by April 30th, 2022.

  • This amount is based on your total cruise fare paid, and we’re giving you a little extra, knowing that this is such a unique circumstance. 
  • Your certificate can be used on any Royal Caribbean International sailing that departs on or before April 30th, 2022.

 

 

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I’m not surprised either. And everyone on the boards debating whether or not to cruise before a vaccine comes out, don’t need to worry cause by the time cruise lines start up again I’ll be most people will be able to get the vaccine, which Is what I always figured would happen. You can stop blaming the CDC. 

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My final payment for our March 20, 2021 7 day out of Tampa is due 12/13.  I do not want to float RCCL a $4700 interest free loan so I need to make a decision before then.  Our first port is also scheduled to be Key West so that's out and I have not been notified of its replacement yet.  We've already done a L & S to Harmony in March 2022.  Wish B2B was an option for us but the family can't get that much time off.

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5 hours ago, Jill said:

So is it safe to assume that test sailings are the month of December?

Not necessarily. At one point Royal Caribbean said December test sailings were possible, but it sounded like that was not certain.

From RC SVP Vicki Freed, "We hope to have the trial cruises in December, but more to come."

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They need more time. Understandable.

So...

  • Each ship must conduct successful test cruise(s)
  • Each ship must apply for and receive 'conditional authorization', this application will take --> at least <-- 60 days (aka minimum)
  • If a test cruise embarked by -- lets say December 13th (which could theoretically happen...I guess)
  • They are not going to run test sailings on all ships day 1, they will work out the kinks on one or two and then expand what works to other ships
  • They have to do this for how many (?) ships leaving US ports
  • If all goes well on a test cruise and everything else lines up perfectly...

...then, and only then, a March 1st sailing could take place...with all passengers there and ready to go.

A couple of bumps and kinks to work out, process re-working, new test cruises and who knows what with the CDC...can be expected. While miracles do occasionally happen, I think expecting March 1st embarkations out of the US is now unrealistic given the time they need to meet the CDC requirements.

Barring some sort of surprise intervention, I think this is just 'this round' of cancellations.

If all goes as can reasonably be expected, it will be only a couple of ships to start and maybe May 1st. A few extra glitches and it will be June/July.
 

++++++++++++++++++++++++++

After thinking a little more -- with the vaccines on the horizon...why bother going through the massive expense and anguish of trying to meet the CDC rules...risking a case or two and shutting down? Why not just wait a few months more and require all crew and passengers to have proof of vaccination? Problem solved (so to speak), carry on as they were and they can probably tell the CDC where to stick their list.

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Sorry if this has been answered.   I just haven’t been up to speed at all for the last 6 months.  Just felt like I was never going to get my cruise in.  

My second ever cruise was originally booked for may 2020 with family if 3 and gramma.  When COVID announced I was one of the first to cancel in March.  So got a FCC for family of four.     never able to get 125% credit etc. 

as I understand it I have to cruise before december 2021.  Correct?

we have nothing booked as being from Canada we have no idea on vaccines, quarantine procedures, etc.  At this point I feel our money will be lost.   As time we get straightened out nothing will be left.   
 

does the forum think that date will be pushed to 2022? 

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