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michelle

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Everything posted by michelle

  1. Anyone hearing that Belize protocols changed for going on shore? App now says can only go onshore with a Royal Excursion, but April 15 it said fully vaccinated do not need a shore tour to go onshore? confused?
  2. I will be on Ovation next week when it comes into Seattle April 26-29th Anything you all want me to photograph or check out?
  3. They sell them in lots of 3 or 6 so yes 9 should be good
  4. Hi all Letter today says only Dec 4, 2022 sailing is cancelled- they are going to have Ship previews for one week only it looks like. So Nov 27, is a go right now as is Dec 11th Just looks like those on Dec 4, 2022 are getting emails for Wonder of the Seas.
  5. the Trifecta - remembers those numbers for Roulette once you are on the ships!
  6. Hey- your TA can give permission for you to talk to Royal about anything to do with your booking -I did that alot during the shutdown. ITs a note your agent would have to call in and do but I do understand wanting to be able to speak directly to the cruise line -
  7. Hi All For anyone that knows this answer or can help a girl out- Cruise planner team was not too helpful unfortunately. from a client: Is there any way you could find out the charge for kayak/paddleboard rental at South Beach on Perfect Day at Coco Cay and for how long we can rent the kayak/paddleboards for?
  8. Glad they answered so quickly - they are trying to be better about allowing you to transfer FCCs at least
  9. thank you for the shoutout to MEI Agents
  10. Thank you for this question - the system we use is great at tracking fares, but LOTS of things factor into the tracker we use too. did you get booked into one of our group rates, do you have a current OBC that will drop if we adjust the fare, are you looking at non-refundable rates online, but you book refundable deposit rates, is the system working correctly to adjust??? (issue lately) and so forth. I work in tandem with my clients and if they see rate drops, I look at them that day they email - sometimes we have to figure it out together and yes, sometimes the system does flag me of a drop, but the system does not grab things like you booked refundable vs non-refundable that is a big one> Clients are never "bugging me" to ask about prices, but it can take me all day to look into if, cause I may be on the phone trying to get a refund due that is taking 5 months ! Our team values every client - this system flags when a sale happens mostly - so if Royal announces a new sale it does sweep but it does not do it all in one day it does it over the course of the sale. Thank you for the support - and mostly for supporting MATT and this blog - Cheers
  11. happy it worked out and have no idea how royal is pricing things these days but not going to ask
  12. yes, they actually found some sites on their own but yes, I have the home tests myself for back up and they are much cheaper - thanks raye
  13. Hi all This one maybe I can get help with before calling Royal- I have foreign clients arriving in Miami tomorrow- sailing next week - before they can cruise, they need to get an Antigen test somewhere close to the Port but every site they try and sign up for want a social security number? anyone know if there is a place they can just go to without needing that? ANY help is appreciated
  14. agree - AUS/NZ just are not budging - glad you cancelled ahead too
  15. Howdy! nice to meet you - It Means awesomesauce, lol - welcome to the boards
  16. Oh interesting - I was wondering if they would make changes at all. Labadee does make sense, I agree - but San Juan? Have not seen anything official from our agent side of things
  17. great point on Royal Up - - people do not always consider all the factors and some find Big Box agencies serve them well - I value relationships more - it pays you over an over in the long run - many of my new clients this year simply came to us because their current agent "disappeared" rough year for some indeed. I have also seen big OBCs given, but client is not able to spend all of it - if this happens the agency not the client gets the refund back (whomever paid it) so if you are promised $300 but only use $100, you really only got $100.
  18. @Jill yes, like Sharla said you can apply early on now, but one thing we have learned is if you apply FCC to booking, then change your mind (like want it on another one instead) it can take weeks for them to correct it. So be sure which booking you want it applied to if you can.
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