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jrapps

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  1. Thanks. I was wondering if Guest Services had the ability to fix it. I guess I am more worried about them using a voucher for a non-alcoholic drink, then I am about them accidentally charging my account for a drink. I know guest services can remove charges, Can they return a voucher to you if it was used improperly?
  2. Sailing in a few days (first time reaching Diamond!) and I also have the Refreshment package for coffees, teas, milkshakes, etc. I know people have said when you order, to just tell them that I want a drink to be using the package, or using one of my daily vouchers. In reality, how well does that work? I know they no longer print a receipt so is there any way to know if they did it right? My concern is getting to the late evening thinking I have a voucher left for a glass of wine or cocktail, only to discover that some juice or coffee from the morning used a voucher even though I told them not to. If that does occur and they use a voucher by mistake, is there any way to fix it and get it back?
  3. They have to cancel a while cruise for that? Could it have been chartered?
  4. Were you told a reason why it is cancelled? I can see the Dec 4th trip is no longer available for sale on the Royal website, but the cruise just before and after are still there.
  5. This is making me feel MUCH better. Hopefully I didn't cause anyone unnecessary stress....like Royal caused for me! I still can't fathom WHY Royal told me this yesterday. I'm going to go forward on the assumption that it was a really big error on their part until I hear otherwise. I still plan to call them back myself when I get a free hour with nothing better to do with my life than wait on hold.....
  6. Interesting. I pray you are correct here. And for the record, it wasn't ME who mixed it up. I called into Royal, gave them my reservation number for my November sailing on the Wonder, and THEY told me it was cancelled, Not sure how they can make that big a screw up, but I will be happy to know it was in error. BTW, where do you see the Mariner is cancelled Nov-January. I see it is in dry dock in Jan/early feb 2023. It is still showing as for sale in Nov-Dec 2022
  7. Yes. It seems weird to me. I am hoping that they were wrong, but I had 2 different people in 2 different departments tell me this. First I called the internet team because I had issues booking something in my planner, and they told me it was because my cruise was marked as cancelled. They then transferred me to a resolutions team who told me that all Wonder cruises out of Canaveral were cancelled. I want nothing more than to be WRONG about this and I myself won't really believe it until someone else confirms or I get an official email from Royal about it. Hoping someone else with a reservation, or a TA, calls and either confirms or is told all is OK. All that said, it wouldn't be the first time that Royal continued to sell cruises that they know to be cancelled.
  8. UPDATED: Original thread was about incorrect information given by RCL about the Wonder being cancelled Oct '21 to Jan '22. Thread being renamed for the one correct cancellation (Dec 4th 2021) Has anyone on this forum heard of the Wonder being cancelled for it's entire 2022 season out of Port Canaveral? I had an issue with my November 20th 2022 reservation and called today, and was told this decision was made back on Feb 15th and that I "should" have gotten an email by now. Was told all sailings from Oct 29th thru Jan 17th were cancelled. Options given to me were 100% FCC or full refund. No compensation. Still hoping it was all a big mistake (or dream! LOL) but wondering if anyone knows details if it is true?
  9. Did you book any excursions thru Royal so that you could take the kids off at ports, and if so which ones do you recommend?
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