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LIFT & SHIFT! THIS IS WHY YOU SHOULD USE A TRAVEL AGENT!


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You need an AWESOME TA to negotiate the Lift & Shift Royal wedgie!! I have one!!

A HUGE HUMONGOUS "HAT'S OFF" TO SHARLA at MEI! She Lifted and Shifted our Dec 28, 2020, Galveston Adventure 7 Nt Western Caribbean to Dec 26, 2021, Miami Oasis 7 Nt Western Caribbean with Coco Cay in a Crown Loft from a Grand Suite on Adventure. With Allure being doubtful in Dec 2021 and no seven nighters in Dec 2021 in Galveston, this was a good substitute (better than the original cruise, I think). This task was dicey since we used partial FCC from our canceled March (last month) sailing on the Adventure sailing. So pleased!  

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You need an AWESOME TA to negotiate the Lift & Shift Royal wedgie!! I have one!! A HUGE HUMONGOUS "HAT'S OFF" TO SHARLA at MEI! She Lifted and Shifted our Dec 28, 2020, Galveston Adventure 7

Actually, smart move is to book with a TA and let them do all of this work. More time to share fun gifs here!

Will verify that the HOLD TIMES ARE INSANE!  Took one of our agents over 6 hours in two days to get FCCs applied to a reservation before final payment was due.  I know all TAs no matter what company t

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20 minutes ago, WAAAYTOOO said:

While I haven’t read anything “official” about casino bookings, I have read anecdotal postings indicating that L&S does NOT work for casino bookings.

I figured as much. But was hoping that with the language not being in there perhaps it might my August Harmony sailing isn’t looking to promising after Frank Del Rio from NCL’s quotes this week. 

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22 minutes ago, WAAAYTOOO said:

Can I book a new cruise and then L&S it ?  Thinking about booking an Alaskan cruise for this year and then Lifting &Switching it to next year.  I’m reading on CC that you have until 1 August to book and L&S. I thought it was only applicable to cruises already booked but reading conflicting information. 

I've read the rules ... and I dont see any barrier this! 😁

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1 hour ago, WAAAYTOOO said:

While I haven’t read anything “official” about casino bookings, I have read anecdotal postings indicating that L&S does NOT work for casino bookings.

I have not looked into casino comp bookings, but had a confirmation today that a standard booking through club Royale is eligible.

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5 hours ago, WAAAYTOOO said:

Can I book a new cruise and then L&S it ?  Thinking about booking an Alaskan cruise for this year and then Lifting &Switching it to next year.  I’m reading on CC that you have until 1 August to book and L&S. I thought it was only applicable to cruises already booked but reading conflicting information. 

I have seen several reports on CC of this being done successfully.

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Talked to my TA this weekend about the possibility of doing L&S for our October 8th New England -Canada cruise.  We are doing to hold off for now and wait until just before final payment (7/10/20) to decide for sure.  I really need a vacation; however, I do not want to be so restricted (wearing mask all the time) while on the cruise.  Also, I am not sure if Canada will even be open for us. 

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24 minutes ago, whitsmom said:

We are doing to hold off for now and wait until just before final payment (7/10/20) to decide for sure.

It is my understanding that you cannot apply L&S to a cruise that has been cancelled by Royal, so you probably shouldn't wait too long to decide, or the decision will be made for you.

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8 minutes ago, WAAAYTOOO said:

It is my understanding that you cannot apply L&S to a cruise that has been cancelled by Royal, so you probably shouldn't wait too long to decide, or the decision will be made for you.

I know, that is why we are watching it closely.  Part of me wants to go on and shift it and part of me wants to hang on.  My TA is looking into it today with our group (my TA is also in our cruising group) and try to decide our best plan of action.  We got a great deal on our flight also (Delta first class round trip under $430 each) so if I cancel that for credit to use next year - I am sure I won't get that price again.  Please "Rona" go away!!!

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23 minutes ago, Snotarni said:

I'm trying for the 4th time to get L&S.  I get thru to the TA quick enough, it's just the long, ridiculously long, hold times for her to get thru to RCCL.   Been on hold since 10:05am; we'll see. 😑

Will verify that the HOLD TIMES ARE INSANE!  Took one of our agents over 6 hours in two days to get FCCs applied to a reservation before final payment was due.  I know all TAs no matter what company they are with are working 3 times as hard to make changes at Royal than they ever did before.  We will all get thru this together!

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@AnnetteJackson I so appreciate the time MEI and Sharla have put in on my L&S! Sharla was on hold, then finally got through, then transferred to another department (after on hold for 104 minutes), then? You guessed it, DISCONNECTED. . . THIS WAS THE SECOND TIME SHE WAS DISCONNECTED! Sharla finally got through, Lift and Shifted, and the noticed an issue where RCCL charged a change fee (!). She called them back (LOVE HER, THANK YOU SHARLA) and had it removed. 

HAVE YOU HUGGED YOUR TA TODAY?

image.jpeg.9a8b60ee6a2a28649f564a826841b5f2.jpeg

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14 minutes ago, Baked Alaska said:

@AnnetteJackson I so appreciate the time MEI and Sharla have put in on my L&S! Sharla was on hold, then finally got through, then transferred to another department (after on hold for 104 minutes), then? You guessed it, DISCONNECTED. . . THIS WAS THE SECOND TIME SHE WAS DISCONNECTED! Sharla finally got through, Lift and Shifted, and the noticed an issue where RCCL charged a change fee (!). She called them back (LOVE HER, THANK YOU SHARLA) and had it removed. 

HAVE YOU HUGGED YOUR TA TODAY?

image.jpeg.9a8b60ee6a2a28649f564a826841b5f2.jpeg

Yep - happening to all of us... and she got lucky on her hold time!  haha

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1 hour ago, Snotarni said:

I'm trying for the 4th time to get L&S.  I get thru to the TA quick enough, it's just the long, ridiculously long, hold times for her to get thru to RCCL.   Been on hold since 10:05am; we'll see. 😑

So finally finished, just to find out the Royal would NOT honor my reservation for a Lift and Shift.  I "bought" the cruise with Marriott Vacation Club Points, and Royal told our TA that it was purchased under a certain promotion that was not eligible.  I could definitely shift it, but it would've cost me another $650 to move it (kinda defeats the purpose of the Lift and Shift program).  So, I did not Lift and Shift, I'll cruise if I can (in August) or take the FCCs if it's cancelled...  (Too much way-too-fine print I guess).  🤬  I feel for my TA who spent 2.5 hours working this.

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58 minutes ago, Baked Alaska said:

@AnnetteJackson I so appreciate the time MEI and Sharla have put in on my L&S! Sharla was on hold, then finally got through, then transferred to another department (after on hold for 104 minutes), then? You guessed it, DISCONNECTED. . . THIS WAS THE SECOND TIME SHE WAS DISCONNECTED! Sharla finally got through, Lift and Shifted, and the noticed an issue where RCCL charged a change fee (!). She called them back (LOVE HER, THANK YOU SHARLA) and had it removed. 

HAVE YOU HUGGED YOUR TA TODAY?

image.jpeg.9a8b60ee6a2a28649f564a826841b5f2.jpeg

I shared a similar story on another thread. Last Wednesday, we called our TA right away with interest to L&S our October 2020 cruise to the Greek Isles. Our TA spent 1 hour 45 minutes on hold, like yours, just to get disconnected. He was emailing me all the while he was on hold and the last email I got from him on Wed. was a " got disconnected, have no idea if I got anything accomplished, going for a walk, and I'll call back later" type email. I had great sympathy for his frustration, as I could only imagine if it were me. Being disconnected after being on hold for so long is one of those "head exploding" moments. To his credit, he came back that evening and was able to hold/reserve the room through regular reservation process to make sure it was available (because it was a 2 BR Grand Suite, it was  the only one available) and began the whole L&S process again Thursday morning. Thursday he spent over 1 hour 20 mins on hold before accomplishing the L&S. We are incredibly grateful for his professionalism and perseverance for us. We were successfully lifted and shifted from 9 nt. Greek Isles in Oct 2020 on Explorer to Same Itinerary on Odyssey in Oct 2021. It was a win/win for us.

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Well this really sucks...so there are no other itineraries that fall within the parameters set by the lift and shift program. 

So am I just screwed out of my cruise?

Oh sure there are other cruises but at significantly high fares.

I just want what I am paying for.

I know its not RCCL fault ...just venting.

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23 minutes ago, Jolly Ogre said:

Well this really sucks...so there are no other itineraries that fall within the parameters set by the lift and shift program. 

So am I just screwed out of my cruise?

Oh sure there are other cruises but at significantly high fares.

I just want what I am paying for.

I know its not RCCL fault ...just venting.

If there are no itineraires, then I'd say the ball is REALLY in your court! We were exactly in that situation!!

Find one you like that is even slightly similar, but similar in dates and see what you come up with. We moved from Galveston, 7 nt, Adventure of the Seas Dec 28 2020 to Miami, 7 nt, Oasis WITH Perfect Day at CocoCay, Dec 26 2021. We upgraded our room from a GS on Adventure to a Crown Loft for $300 and change, total (that is not pp). I guess what was in our favor is that there are no 7 nighters in Dec 2021, as Allure won't make it since the new port has been put on hold. 

I'd give it a shot and see what you come up with.

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3 hours ago, Baked Alaska said:

If there are no itineraires, then I'd say the ball is REALLY in your court! We were exactly in that situation!!

Find one you like that is even slightly similar, but similar in dates and see what you come up with. We moved from Galveston, 7 nt, Adventure of the Seas Dec 28 2020 to Miami, 7 nt, Oasis WITH Perfect Day at CocoCay. We upgraded our room from a GS on Adventure to a Crown Loft for $300 and change, total (that is not pp). I guess what was in our favor is that there are no 7 nighters in Dec 2021, as Allure won't make it since the new port has been put on hold. 

I'd give it a shot and see what you come up with.

Does not apply 

NEW! Introducing Lift & Shift for those guests simply wishing to move their existing booking to next year. Eligible for rebooking between now and August 1, 2020, guests can protect their original price and promotional offering simply by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year

 

The only one that is close is $300 pp more, and that is with a port change, going to St Maarten and not St Kitts. 

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53 minutes ago, Jolly Ogre said:

Does not apply 

NEW! Introducing Lift & Shift for those guests simply wishing to move their existing booking to next year. Eligible for rebooking between now and August 1, 2020, guests can protect their original price and promotional offering simply by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year

 

The only one that is close is $300 pp more, and that is with a port change, going to St Maarten and not St Kitts. 

We were able to Lift and Shift our cruise from a 9 night Greek Isles 2020 to a 9 night Greek Isles in 2021. The itenerary was mostly the same except a port or two within the itenerary was different. My understanding of itenerary was “9 night Greek Isles”, “7 night Western Caribbean”, 7 night Alaska Inside Passage round trip, etc... even though exact ports may differ. Different ship, same basic itenerary and a huge savings by keeping our original pricing. We paid no additional monies. Hope it will work ou for you. 

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