New cruise planner item, Premier Pass?

[WAAAYTOOO]

35 minutes ago, Marlena said:

Anyone else wondering why they haven't made any statements about this yet?? I was expecting an error email by now.

My guess is they’re still mulling over what they’re going to do and how they’re going to turn this mess into an “enhancement” to your cruise experience.

[teddy]

17 minutes ago, WAAAYTOOO said:

My guess is they’re still mulling over what they’re going to do and how they’re going to turn this mess into an “enhancement” to your cruise experience.

It blows my mind that I can still see it in my Cruise Planner (albeit "sold out") as well as in my Order History as "Booked".

I know it's not going to happen, but you'd think there would be some communication from RC, at least within the Cruise Planner.  I don't do Facebook or Twitter, so I've only seen the copy/paste of their communication with other people.

[SweetPea]

I was going to say, if they are like my company, it's been referred to Legal and Corporate Communications/Public Relations to come up with a resolution first which would then be sent to Finance to see if the proposed solution is doable. This would be followed by heavy back and forth negotiations between Corp Comm and Finance until one relents to the other. All the while the intern who made this mistake is being sent to work a customer care desk to atone for his sins, unless he's a nepotism hire in which case they probably promote him. 

[PPPJJ-GCVAB]

This is on the web.  Says refunds are in the making so guess we will see!

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwiNrZnWzdn9AhWpMlkFHe5WDXEQFnoECA8QAQ&url=https%3A%2F%2Fwww.cruisehive.com%2Froyal-caribbean-refunds-guests-after-huge-mistake%2F96352&usg=AOvVaw2xrzlp9nISiZhhVAX3g603

[JoeC]

40 minutes ago, PPPJJ-GCVAB said:

This is on the web.  Says refunds are in the making so guess we will see!

I'll believe only what they communicate to me directly at this point in the form of a refund. Because CS said one thing Saturday and a completely different thing today to those who reached out. So who knows? Hopefully they'll reach out sooner rather than later because my cruise begins on Wonder in 2 weeks.

[billdauterive]

2 hours ago, WAAAYTOOO said:

My guess is they’re still mulling over what they’re going to do and how they’re going to turn this mess into an “enhancement” to your cruise experience.

[billdauterive]

1 hour ago, SweetPea said:

I was going to say, if they are like my company, it's been referred to Legal and Corporate Communications/Public Relations to come up with a resolution first which would then be sent to Finance to see if the proposed solution is doable. This would be followed by heavy back and forth negotiations between Corp Comm and Finance until one relents to the other. All the while the intern who made this mistake is being sent to work a customer care desk to atone for his sins, unless he's a nepotism hire in which case they probably promote him. 

[reanna]

1 hour ago, SweetPea said:

I was going to say, if they are like my company, it's been referred to Legal and Corporate Communications/Public Relations to come up with a resolution first which would then be sent to Finance to see if the proposed solution is doable. This would be followed by heavy back and forth negotiations between Corp Comm and Finance until one relents to the other. All the while the intern who made this mistake is being sent to work a customer care desk to atone for his sins, unless he's a nepotism hire in which case they probably promote him. 

Sounds pretty accurate to me!! 

[tdiedrich]

[Rakaia]

16 minutes ago, tdiedrich said:

Yup. Just got the same. Hey, $50 I didn't have before. I'll take it.

[tdiedrich]

14 minutes ago, Rakaia said:

Yup. Just got the same. Hey, $50 I didn't have before. I'll take it.

Exactly! 

[billdauterive]

19 minutes ago, tdiedrich said:

Ditto.

16 minutes ago, Rakaia said:

Yup. Just got the same. Hey, $50 I didn't have before. I'll take it.

And ditto.

[SweetPea]

Hot dam! I knew i should've bought 2! Thanks, Royal. A lovely gesture for sure.

 

Hope folks didn't jump the gun to cancel their Black Friday deals. 

[Ampurp85]

The OBC is a great gesture. It is basically interest for holding people's money will they wait for refunds. 

[smokeybandit]

$50 OBC.

 

[Rackham]

Anybody else considering using the $50 OBC on a bottle of Veuve Clicquot, then telling fellow passengers it was your welcome aboard bottle from the Premier Pass package? 

Edit: The forum keeps getting rid of the crazy face  at the end of the above.

[FionaMG]

I want $50 OBC for my two cruises too because I WOULD have booked it if it had been available...

@Cactus527  Aren't you glad you didn't cancel your earlier purchases!?

[asquared17]

free $50 OBC!!!!

i’ll take it  

[JohnK6404]

Great! Just got the email too! Was not going to lose any sleep, but I appreciate the gesture!

[asquared17]

although i did book for two different cruises (and one of them was with OBC) so i’m curious if i will get two letters…

[JoeC]

Easy come, easy go. Wish they could have just given us The Key, though!

[Ampurp85]

I wonder if it is per reservation or per pass? Either way I just got my email and whooooo !!!!!$50

[Ampurp85]

15 minutes ago, asquared17 said:

although i did book for two different cruises (and one of them was with OBC) so i’m curious if i will get two letters…

I think it will be for both cruise but one letter????? Maybe.........I don't know because it doesn't list any reservations numbers. 

[billdauterive]

21 minutes ago, Rackham said:

Anybody else considering using the $50 OBC on a bottle of Veuve Clicquot, then telling fellow passengers it was your welcome aboard bottle from the Premier Pass package?

[nate91]

What a classy way to handle this! Great job, RCI!

[WAAAYTOOO]

I booked these pkgs on every sailing that it offered it BUT I purchased 2, each time….meaning that I actually purchased 6 of them.  I wonder if they will give me $50 for each of them….$100 per cruise…$300 total ?

[JohnK6404]

16 minutes ago, WAAAYTOOO said:

I booked these pkgs on every sailing that it offered it BUT I purchased 2, each time….meaning that I actually purchased 6 of them.  I wonder if they will give me $50 for each of them….$100 per cruise…$300 total ?

I was thinking the same thing! I booked it once under my name and once under Christine’s just in case! Would be funny if we get the $100.

[PPPJJ-GCVAB]

Yup…I got the email too!  All good, I guess

[asquared17]

24 minutes ago, Ampurp85 said:

I think it will be for both cruise but one letter????? Maybe.........I don't know because it doesn't list any reservations numbers. 

just checked and my december oasis cruise doesn’t have the pass money back to the OBC yet. so i may have to chase it down if not resolved. 

but who knows how long of a process this is; could just be the first round and they’re going down a list from soonest to latest. i’ll definitely give it some more time. 

[JohnK6404]

1 hour ago, asquared17 said:

just checked and my december oasis cruise doesn’t have the pass money back to the OBC yet. so i may have to chase it down if not resolved. 

but who knows how long of a process this is; could just be the first round and they’re going down a list from soonest to latest. i’ll definitely give it some more time. 

I’m guessing it needs to go into some sort of refund or cancelled status in the Cruise Planner first and then we’ll get the OBC posted. Mine is still not cancelled and into refund status yet… it’s likely going to take some time… maybe a couple of days. We’ll see!

Wait for Royal to update this purchase from Booked to a cancelled or refund status...

Here's an old purchase in "Refund" status...

[asquared17]

oh, good thinking!! @JohnK6404  

[ZBrady]

Free money!

[Cactus527]

54 minutes ago, FionaMG said:

I want $50 OBC for my two cruises too because I WOULD have booked it if it had been available...

@Cactus527  Aren't you glad you didn't cancel your earlier purchases!?

YES! So thankful I didn't do that. The free $50 OBC is going to definitely help.

[CanHardlyWait]

OK, I know I have $25 obc now and $50 when I board. (All, pre this mess). Where in planner do I check for them? Only ever see when I go to purchase something.

[ScottD]

People are getting this email about the Atlantis excursion that was extremely underpriced,also! Oh no...

[ScottD]

[Srp431]

Yep, saw this same email and it's trending on Facebook as well

[Sea Squirrel]

I received both the Atlantis Aquaventure email and the Premier Package email. I booked Aquaventure 1 Mar. this cruise is 117 days away and not looking good. 

[Montemy2419]

6 hours ago, Carlos A. said:

 

Why would they cancel the Atlantis Aquaventure? 

It is normally priced at $269 per person.  They had a 1 day "oops" sale on Feb 28th and it was listed for only $69 per person.  (Someone said that it's been raised to over $300 per person now ! )

 

We just got the email today that it was a pricing mistake but for our troubles RC is giving us $50 onboard credit. Nice of them to give the gesture because if they didn't give a little something then the backlash would of been bad.

[CrimsonCruiser]

2 hours ago, FionaMG said:

I want $50 OBC for my two cruises too because I WOULD have booked it if it had been available...

@Cactus527

Fiona I feel that in my deep soul! I want a free $50! I spent all day Saturday and half of Sunday TRYING to book it! Should get obc for my efforts!

 

(For some reason can't remove the tag in the quote)