smokeybandit Posted March 12, 2023 Report Share Posted March 12, 2023 25 minutes ago, billdauterive said: Royal is a great example of what happens when your IT functions are outsourced... RC has a bunch of available IT positions in Miami. Quote Link to comment Share on other sites More sharing options...
billdauterive Posted March 12, 2023 Report Share Posted March 12, 2023 14 minutes ago, smokeybandit said: RC has a bunch of available IT positions in Miami. Having IT positions onshore doesn't mean the vast majority of the functions aren't outsourced. SweetPea 1 Quote Link to comment Share on other sites More sharing options...
Pooch Posted March 12, 2023 Report Share Posted March 12, 2023 1 hour ago, NotPayinExtra said: I also understand good customer service. I worked for Disney for many years. I don't need to say more on that. It speeks for itself. And I spent 25 years as a Customer Service Supervisor for a major nationwide retailer. Someone coming at me (or my staff) with attitude never got what they wanted. If you asked with respect and a cool head, we went out of our way to make you happy. mpoole3, SweetPea, Ampurp85 and 9 others 5 7 Quote Link to comment Share on other sites More sharing options...
asquared17 Posted March 12, 2023 Report Share Posted March 12, 2023 41 minutes ago, SweetPea said: I know exactly what you mean! Since i purchased it out of pure laziness so i didn't have to pack a bottle of champagne (this made sense in my head ) it doesn't matter to me personally in the slightest if they cancel on me, but i now find myself rooting for all of you to at least keep your internet. And I'm also dying to see how Royal walks itself back from this one. I do love a gooooood scoop! #JuicyDeets the not having to pack champagne also makes sense in my head. must be an NJ thing just kidding but also — i’m glad i didn’t cancel my internet for harmony next month — and i’ll just grab it for our oasis december sailing on the BF sale. easy fix for me (as long as they put the OBC back where it belongs) SweetPea 1 Quote Link to comment Share on other sites More sharing options...
Floski Posted March 12, 2023 Report Share Posted March 12, 2023 I'm looking at my cruise planner for Mariner 5/26/23 and the Premier Pass is still there, and showing as reserved. This feels very much like the $18/day DBP scenario, where everyone jumped on it, then a lot of people said it wasn't going to happen because Royal would lose too much $$. I'm ready to just wait and see. They realize that this could be huge in terms of customer satisfaction; they can come out smelling like roses, or be the south end of a north-bound mountain goat. WAAAYTOOO, SweetPea, reanna and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Phyllis Sobus Posted March 12, 2023 Report Share Posted March 12, 2023 I wonder if Royal would consider perhaps giving obc to makeup for this mistake. By doing that it would be a good customer service goodwill gesture. I understand that mistakes happen but this package got a lot of people excited. We'll see this week how Royal will handle this. Quote Link to comment Share on other sites More sharing options...
mpoole3 Posted March 12, 2023 Report Share Posted March 12, 2023 Pretty excited I was able to snag this promo for my cruise on Allure next month! Had 2 VOOM at $225, now get it at $88 and MORE! tdiedrich and Matt 2 Quote Link to comment Share on other sites More sharing options...
CrimsonCruiser Posted March 12, 2023 Report Share Posted March 12, 2023 Seeing the posts about it being a mistake and incoming refunds makes me sad but okay. I still never got my lucky chance to even try but since it looks like it's going away, no harm done SweetPea 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted March 12, 2023 Report Share Posted March 12, 2023 Hilarious! Royal Caribbean IT strikes again. Just incredible this large billion dollar company cannot get it's IT department right. They make mistake after mistake. SweetPea 1 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 12, 2023 Report Share Posted March 12, 2023 29 minutes ago, mpoole3 said: Pretty excited I was able to snag this promo for my cruise on Allure next month! Had 2 VOOM at $225, now get it at $88 and MORE! Be aware that this appears to be an error by Royal and they will almost certainly cancel it and refund your money. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted March 12, 2023 Report Share Posted March 12, 2023 28 minutes ago, RCIfan1912 said: Hilarious! Royal Caribbean IT strikes again. Just incredible this large billion dollar company cannot get it's IT department right. They make mistake after mistake. This wasn't an IT issue. It was someone in the marketing department doing data entry incorrectly. Quote Link to comment Share on other sites More sharing options...
MerryLoves2Cruise Posted March 12, 2023 Author Report Share Posted March 12, 2023 Well, this has been a fun 24 hours. It feels like a football game and your team is losing. There's 3 seconds left and you're hoping for a Hail Mary pass to win the game, although, in your heart you really know the game is over and your team has lost. WIFosterMama, ScottD, PPPJJ-GCVAB and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Izmo Posted March 12, 2023 Report Share Posted March 12, 2023 And the cost of a cabana at coco cay is outrageous, 1300 is absurd RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
SweetPea Posted March 13, 2023 Report Share Posted March 13, 2023 43 minutes ago, Izmo said: And the cost of a cabana at coco cay is outrageous, 1300 is absurd This is Symphony next May. I know the price can fluctuate but this made me spit my wine (sacrilege!) RCIfan1912, EasyTarget83, WAAAYTOOO and 7 others 1 1 8 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted March 13, 2023 Report Share Posted March 13, 2023 19 minutes ago, SweetPea said: This is Symphony next May. I know the price can fluctuate but this made me spit my wine (sacrilege!) Excuse my language but what the F! What the F! WIFosterMama, PPPJJ-GCVAB, SweetPea and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
Rackham Posted March 13, 2023 Report Share Posted March 13, 2023 17 minutes ago, RCIfan1912 said: Excuse my language but what the F! What the F! People are willing to pay it, so Royal is going to charge it. In many ways, this reminds me of what happened with Disney theme parks and resorts starting late 90s to early 2000s. Disney found people were willing to pay much higher prices, so they kept raising and raising the rates. At least with Royal, there's only so much they can raise on the fare before people start looking to cruise with another company. RCIfan1912 and EasyTarget83 2 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2023 Report Share Posted March 13, 2023 21 minutes ago, RCIfan1912 said: Excuse my language but what the F! What the F! If people will pay it, they will set the price there. I guess people will pay for it. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted March 13, 2023 Report Share Posted March 13, 2023 25 minutes ago, SpeedNoodles said: If people will pay it, they will set the price there. I guess people will pay for it. I'm very reluctant to call people suckers but on this instance, suckers. That's just nuts. michaelp1446, Rackham, PPPJJ-GCVAB and 3 others 4 2 Quote Link to comment Share on other sites More sharing options...
SpeedNoodles Posted March 13, 2023 Report Share Posted March 13, 2023 16 minutes ago, RCIfan1912 said: I'm very reluctant to call people suckers but on his instance, suckers. That's just nuts. I have to agree with you. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
asquared17 Posted March 13, 2023 Report Share Posted March 13, 2023 i'm sorry, but i just had to laugh at the overwater cabana price. you could... book another CRUISE for that. (or several, depending on your budget!!) Montemy2419, PPPJJ-GCVAB, SweetPea and 3 others 4 2 Quote Link to comment Share on other sites More sharing options...
Rackham Posted March 13, 2023 Report Share Posted March 13, 2023 44 minutes ago, SweetPea said: This is Symphony next May. I know the price can fluctuate but this made me spit my wine (sacrilege!) For funsies, just did a mock booking for 4 adults in two connecting rooms for a 7 night Symphony sailing next May. Only $4,201.44 for connecting oceanviews on deck 8 before gratuities. WIFosterMama, SweetPea, RCIfan1912 and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted March 13, 2023 Report Share Posted March 13, 2023 22 minutes ago, Rackham said: For funsies, just did a mock booking for 4 adults in two connecting rooms for a 7 night Symphony sailing next May. Only $4,201.44 for connecting oceanviews on deck 8 before gratuities. That's just bonkers, bonkers! SweetPea, Cactus527 and CrimsonCruiser 1 2 Quote Link to comment Share on other sites More sharing options...
SweetPea Posted March 13, 2023 Report Share Posted March 13, 2023 IKR?! Makes $1799 for Oasis September floating cabana at PDCC seem like a bargain. I'm crazy, but not $4099+tax for like 6-8 hours crazy RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted March 13, 2023 Report Share Posted March 13, 2023 1 hour ago, SweetPea said: This is Symphony next May. I know the price can fluctuate but this made me spit my wine (sacrilege!) Ok I want to know WHO will pay that price? Anyone??? RCIfan1912 and SweetPea 2 Quote Link to comment Share on other sites More sharing options...
SweetPea Posted March 13, 2023 Report Share Posted March 13, 2023 17 minutes ago, PPPJJ-GCVAB said: Ok I want to know WHO will pay that price? Anyone??? Bueller? Bueller?? RCIfan1912 and PPPJJ-GCVAB 1 1 Quote Link to comment Share on other sites More sharing options...
ws258 Posted March 13, 2023 Report Share Posted March 13, 2023 Royal is just not what it was. Such a shame! I'll be cruising elsewhere. Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted March 13, 2023 Report Share Posted March 13, 2023 So, it still shows as booked for my two sailings. If they honor it great, if they don't, no skin off my back. I never cancelled my great black Friday internet plans. It looked too good to be true, so I took it with a grain of salt. I don't understand people who want OBC for "their" trouble. Mistakes happen.......I live by the saying "just because you can, doesn't mean you should." SweetPea, Cactus527, Btcruiser and 4 others 5 2 Quote Link to comment Share on other sites More sharing options...
TimNayUK Posted March 13, 2023 Report Share Posted March 13, 2023 I just called RC UK - they rep didnt have a clue what i was talking about - wasnt aware of any Premier package (other than its a Celebrity thing, not RC), and wasnt aware of any new offers or mistakes. To be honest, he was a bit rude and not very helpful. I suppose i'll just wait and see what happens to our booking now. Quote Link to comment Share on other sites More sharing options...
baltodave Posted March 13, 2023 Report Share Posted March 13, 2023 22 hours ago, alaska mcleods said: Were you able to add this to your Radiance Alaska cruise? I've got a July '23 Radiance Alaska cruise and it's not showing up in my cruise planner, even with the workaround. Sad. This would be great if it all plays out ok! No, just the Mariner cruise. Quote Link to comment Share on other sites More sharing options...
Phd1003 Posted March 13, 2023 Report Share Posted March 13, 2023 Is this something new that is being introduced? Something old that is coming back? Or a I.T. glitch? It shows as sold out but I check daily for price changes and it has never been there. For what is included the price is too good... Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted March 13, 2023 Report Share Posted March 13, 2023 (edited) There is another very large thread regarding this topic! It’s called New Cruise Planner Item…Premier Pass. It’s in the News and Rumors section Believe it is a mistake. Edited March 13, 2023 by PPPJJ-GCVAB Phd1003 1 Quote Link to comment Share on other sites More sharing options...
Phd1003 Posted March 13, 2023 Report Share Posted March 13, 2023 Thanks will check that out... PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
teddy Posted March 13, 2023 Report Share Posted March 13, 2023 14 hours ago, SweetPea said: This is Symphony next May. I know the price can fluctuate but this made me spit my wine (sacrilege!) Damn. I thought the $3899 I saw for our Anthem cruise next February was bad. It’s like they said “ Hold my beer”. SweetPea, CrimsonCruiser and asquared17 3 Quote Link to comment Share on other sites More sharing options...
LtDanNewLegs Posted March 13, 2023 Report Share Posted March 13, 2023 I just heard about this and did a quick search to see if I could snag it...found the forum, and read through a few pages. I agreed with the overall sentiment that "wow, great deal...probably too good to be true" and tried to find it and book it. Clearly you can't now... "ah well, worth a shot" was all that amounted to. Then I continued to read the forum today and saw the follow up reactions. I just don't understand the outrage and demands from some here. Louis CK had a great bit on Conan's show that you can find on Youtube by looking up "everything is amazing and nobody is happy" that pretty much sums this whole thing. His bit about how he was on a plane where they first launched WIFI on board is spot on. Nobody knew that was a thing at all, then, during the flight after enjoying it for a bit, it failed and the guy next to him says "This is BS". His line is "How quickly the world OWES him something he only knew existed 10 seconds ago" If you're outraged over this, then perhaps you have more going on than you think, and should seek out someone to talk with. I'm not trying to be snide here, I'm being honest. It was a perfectly honest mistake, no actual harm has been done to anyone, and it's your VACATION. If you are outraged, then please, speak to someone. There may be more going on than you think and you could use a little help. Rackham, WIFosterMama, Ampurp85 and 2 others 3 1 1 Quote Link to comment Share on other sites More sharing options...
jeffmw Posted March 13, 2023 Report Share Posted March 13, 2023 My wife happened to see the package posted on a Facebook group over the weekend and we booked it right away for our cruise on Wonder in a couple weeks. Right now, it's still showing up on our planner. If they take it away I won't be taking that lightly. To me, it's just crazy that a massive corporation with billions in revenue should expect its customers to bear the burden of its own mistakes. And it's not as if there are massive hard costs they would be absorbing here by granting the packages at the advertised rate. A ship tour, priority boarding, and Internet access don't actually cost the company anything. Reprimand someone internally. Don't disappoint thousands of loyal customers because someone on your staff messed up. It's not your customers' responsibility to pay for your employees' mistakes. CanHardlyWait 1 Quote Link to comment Share on other sites More sharing options...
Carlos A. Posted March 13, 2023 Report Share Posted March 13, 2023 On 3/12/2023 at 7:28 AM, ScottD said: This has been mentioned a few times in the thread regarding the internet...there is no more just "Surf" for most ships, as they are upgraded to starlink, only one internet plan is offered. On 3/12/2023 at 3:48 AM, ScottD said: There is only one package now....they've done away with the "Cheaper surf" package due to the upgraded internet on the ships That's right, now everyone gets the cheaper and slower internet. Quote Link to comment Share on other sites More sharing options...
Carlos A. Posted March 13, 2023 Report Share Posted March 13, 2023 23 hours ago, Montemy2419 said: Thanks for doing the math for us. I just went and rechecked to see if it had been removed from the 2 cruises I was able to book it. We have a total of 5 cruises booked and yesterday the Premier Pass showed up on 2 of them. Today only 1 of the cruises lists that it's available to purchase. They haven't cancelled the Atlantis Aquaventure yet and on the same cruise we booked the Premier Pass so it will be fun next month to see if RC takes the perks away. Why would they cancel the Atlantis Aquaventure? Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted March 13, 2023 Report Share Posted March 13, 2023 2 hours ago, jeffmw said: A ship tour, priority boarding, and Internet access don't actually cost the company anything. In my case, RC would be making money off me anyway by honoring the package since wouldn't buy a typical internet package since it's cheaper to use 2 D+ days plus a $10 per day charge from my cell provider when in port. Quote Link to comment Share on other sites More sharing options...
Marlena Posted March 13, 2023 Report Share Posted March 13, 2023 Anyone else wondering why they haven't made any statements about this yet?? I was expecting a error email by now. SweetPea 1 Quote Link to comment Share on other sites More sharing options...
Casino Kate 777 Posted March 13, 2023 Report Share Posted March 13, 2023 2 hours ago, Carlos A. said: Why would they cancel the Atlantis Aquaventure? Because they had a price glitch about 2 weeks ago. Sale price was $64.99…normal price $229….current price $309….they are making up the shortfall on new Atlantis bookings. Quote Link to comment Share on other sites More sharing options...
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