jticarruthers Posted March 8, 2018 Report Share Posted March 8, 2018 Put down the keyboard and back away slowly ... I was all set to go do some price checks to see if the new sale would save me any money (everyone stop giggling) but I think I will just let it be ... Deedeelynn 1 Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 8, 2018 Report Share Posted March 8, 2018 1 hour ago, zhm said: It still doesn't have my C&A number or show any cruise history At the top where it says Crown and Anchor I had to actually enter my C&A number then it knew who I was, still can't find the cruise planner though, or link my wife C&A number. zhm 1 Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted March 8, 2018 Report Share Posted March 8, 2018 12 minutes ago, tiny260 said: link my wife C&A number. @tiny260 I have a really stupid question so don't laugh. Is there any reason to have hubby sign up for C&A even though we are together in same cabin? Does he earn the same points? I was C&A member back before most of you were born so it's all new again! LOL Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 8, 2018 Report Share Posted March 8, 2018 (edited) Got to Cruise Planner from the main RCCL page, "Already booked" "Cruise Planner" "Reserve Now", entered the information for my cruise and then I could see everything including what I had already booked by viewing my calendar. Edit 1, linking back out of the Cruise Planner to "My Cruises" didn't work, it just took me back to the new main log in page. Edited March 8, 2018 by tiny260 Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 8, 2018 Report Share Posted March 8, 2018 1 minute ago, Boston Babe said: @tiny260 I have a really stupid question so don't laugh. Is there any reason to have hubby sign up for C&A even though we are together in same cabin? Does he earn the same points? I was C&A member back before most of you were born so it's all new again! LOL Yes, you want him to have his own number, then you both get the benefits. An example, as a Diamond my wife and I get 3 drinks, per night loaded to our sea pass card that can be used at any bar, I don't drink so basically my wife gets 6 drinks every night, another example would be that you buy 1 shake at Johnny Rockets and get one free, so with both cards being C&A members you get 2 free shakes, etc., etc.. With the drinks provided because of our status we never buy a drink package, my wife is good to get 2 glasses of wine a night, much less trying to get 6 down. Other people will have other opinions, but IMO, it's worth it, it's free... if you've cruised Royal in the past you can always call C&A and try to have them retro him back to his first cruise. Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted March 8, 2018 Report Share Posted March 8, 2018 1 minute ago, tiny260 said: if you've cruised Royal in the past you can always call C&A Thanks so much! I will sign him up. NOT TODAY THOUGH!! LOL. that would be crazy! I'm not even signing in anymore! Appreciate your help! Quote Link to comment Share on other sites More sharing options...
merissa123 Posted March 8, 2018 Report Share Posted March 8, 2018 Glad I am not the only one that is having trouble! I was able to log in, but I can only see the reservation numbers. There is nothing else clickable on the dashboard to take me to other reservations (dining, excursions etc) on the page. Hopefully the kinks will be worked out soon enough. Quote Link to comment Share on other sites More sharing options...
melski94 Posted March 8, 2018 Report Share Posted March 8, 2018 50 minutes ago, RBRSKI said: Not touching the site until as least tomorrow Me too. I do have a few things that I wanted to get in the cruise planner before our cruise in 16 days but it will wait. At least I printed out our Sail Passes on Monday! Quote Link to comment Share on other sites More sharing options...
tiny260 Posted March 8, 2018 Report Share Posted March 8, 2018 @merissa123 and @melski94, see my post above, you can get to cruise planner off the main page, I just booked dinning for my grandson that I just added to my reservation. Quote Link to comment Share on other sites More sharing options...
twangster Posted March 8, 2018 Report Share Posted March 8, 2018 1 hour ago, Pipedream said: We leave Sunday. . .if we can't get on the website to print out the Set Sail pass, will they do that for us at the terminal? Believe it or not, some people just show up at the terminal with only their ID. It takes a little longer, but it is always a fall back. Quote Link to comment Share on other sites More sharing options...
PrincipalTinker Posted March 8, 2018 Report Share Posted March 8, 2018 1 hour ago, Beyond Vertical said: I was able to locate my cruise but my C&A number is no longer linked How did you locate your cruise? It is telling me that my reservation does not exist? Quote Link to comment Share on other sites More sharing options...
baltodave Posted March 8, 2018 Report Share Posted March 8, 2018 18 minutes ago, tiny260 said: @merissa123 and @melski94, see my post above, you can get to cruise planner off the main page, I just booked dinning for my grandson that I just added to my reservation. Thanks! Off the main page (don't log in), click "Already Booked" and then "Cruise Planner". On the next page, click "Reserve Now" and on the following page, you'll need to enter your last name, reservation number, departure date and ship. Quote Link to comment Share on other sites More sharing options...
Lindsay Posted March 8, 2018 Report Share Posted March 8, 2018 5 hours ago, baltodave said: I can log in to the new site but can't figure out how to get to the cruise planner. What am I missing? I logged in but yeah...where did Cruise Planner go????? Quote Link to comment Share on other sites More sharing options...
Atlantix2000 Posted March 8, 2018 Report Share Posted March 8, 2018 Cruise Critic has a huge thread where people are reporting that when (and if) they can get through to anyone on the phone they are being told it will take until Monday before the entire database is loaded on the new site. If that's the official company line, then maybe they shouldn't have made the new website live until then! If you aren't leaving in the next few days, I wouldn't touch the website! PrincipalTinker and Dan G 2 Quote Link to comment Share on other sites More sharing options...
Lindsay Posted March 8, 2018 Report Share Posted March 8, 2018 Found Cruise Planner but it says BAD REQUEST. Quote Link to comment Share on other sites More sharing options...
Boston Babe Posted March 8, 2018 Report Share Posted March 8, 2018 2 minutes ago, Lindsay said: BAD REQUEST. me too Lindsay I gave up! I went on Celebrity website to shop! LOL Lindsay 1 Quote Link to comment Share on other sites More sharing options...
DunkelBierJay Posted March 8, 2018 Report Share Posted March 8, 2018 I was able to get to the cruise planner from the main login page, but it looks like you have to start from scratch probably because everything has not been moved over. I wish I had screenshots of my calendar for my next cruise. At least I have my email confirmations. Does anyone have fear that previously made reservations will disappear? Quote Link to comment Share on other sites More sharing options...
F1guynz Posted March 8, 2018 Report Share Posted March 8, 2018 The Australian website has changed as well. It still seems to have a number of issues. In the meantime I have found I can access the cruise planner and the old website by using this link. https://secure.royalcaribbean.com/mycruises/processLogin.do The site seems to work okay using this., Rose City Cruiser, CowboyMedic, Deedeelynn and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
melski94 Posted March 8, 2018 Report Share Posted March 8, 2018 2 hours ago, baltodave said: Thanks! Off the main page (don't log in), click "Already Booked" and then "Cruise Planner". On the next page, click "Reserve Now" and on the following page, you'll need to enter your last name, reservation number, departure date and ship. @LindsayThis works to access the Cruise Planner. Just bought the internet package. Now I just realized, did not print a SetSail pass for 1 of the kids (Oops) and luggage tags for the kids room. Going to try tomorrow. Quote Link to comment Share on other sites More sharing options...
rjac Posted March 8, 2018 Report Share Posted March 8, 2018 2 hours ago, F1guynz said: The Australian website has changed as well. It still seems to have a number of issues. In the meantime I have found I can access the cruise planner and the old website by using this link. https://secure.royalcaribbean.com/mycruises/processLogin.do The site seems to work okay using this., Thanks for this tip, F1, it worked! Quote Link to comment Share on other sites More sharing options...
rjac Posted March 8, 2018 Report Share Posted March 8, 2018 22 minutes ago, melski94 said: @LindsayThis works to access the Cruise Planner. Just bought the internet package. Now I just realized, did not print a SetSail pass for 1 of the kids (Oops) and luggage tags for the kids room. Going to try tomorrow. F1 posted this link, give it a try, worked for me. It takes you to the previous website: https://secure.royalcaribbean.com/mycruises/processLogin.do Quote Link to comment Share on other sites More sharing options...
JLMoran Posted March 8, 2018 Report Share Posted March 8, 2018 2 hours ago, Atlantix2000 said: they are being told it will take until Monday before the entire database is loaded on the new site jticarruthers 1 Quote Link to comment Share on other sites More sharing options...
Dan G Posted March 8, 2018 Author Report Share Posted March 8, 2018 Totally. I'm waiting until they fix this pile of burning rubble Quote Link to comment Share on other sites More sharing options...
Traveler Posted March 9, 2018 Report Share Posted March 9, 2018 Wow , this is a poor production roll-out , I just do not envy whoever responsible for that, it look like very bad planning . Yes, as @twangster said such upgrade projects are very complicate but there are ways to avoid it. as part of my job I am responsible to bring projects to production and it can be much better (well if I want to keep my job anyway): 1. Dress Rehearsal until you have perfection the plan , timing and automation. 2. If your migration takes so much time (4-5 days !! , which I do not really understand why), migrate all the history first (which is not changing) and during the roll out period update the online information (which you have much less) , do not try to migrate something and than catch up. 3.Notify you customer before so they can do urgent changes if they needed , put some message on your website with estimate time to return to normal , do not wait for people to try and catch you on the phone. 4. Your planned upgrade takes much more time ? , rollback, bring the old site on , do some lesson learn and more DRs and try again on another date. 5. Your data is too big to migrated in few hours , create some co living application between the old and new sites and divide the population to several migrations while keeping the other customers on the old system There are many other things that can be done , but I think it was boring enough One good thing I can take from this indecent , next time when one of our customers will complain why I am asking his system to be partially down for few hours during major upgrades I can refer him to what happened here. Quote Link to comment Share on other sites More sharing options...
CowboyMedic Posted March 9, 2018 Report Share Posted March 9, 2018 8 hours ago, F1guynz said: The Australian website has changed as well. It still seems to have a number of issues. In the meantime I have found I can access the cruise planner and the old website by using this link. https://secure.royalcaribbean.com/mycruises/processLogin.do The site seems to work okay using this., Thank you, I need to print off all the information for our cruise on the 18th. Quote Link to comment Share on other sites More sharing options...
Sailor_to_Cruiser Posted March 9, 2018 Report Share Posted March 9, 2018 Didn't RC recently recruit a team of people to sit in their corporate headquarters and test their website development? Did they not get any takers, or did these people not know what they were doing, or did RC just not listen to them? Seems this should have been fully tested before they flipped the switch. They at least made it LOOK like they were trying to do the right thing. Quote Link to comment Share on other sites More sharing options...
F1guynz Posted March 9, 2018 Report Share Posted March 9, 2018 49 minutes ago, Sailor_to_Cruiser said: Didn't RC recently recruit a team of people to sit in their corporate headquarters and test their website development? The testing for the website starts on the 12th and goes through to the 16th. The testing is about usability I think so hopefully the dB update will be complete by Monday. Quote Link to comment Share on other sites More sharing options...
Renee Hulagrandma Posted March 9, 2018 Report Share Posted March 9, 2018 13 hours ago, rjac said: F1 posted this link, give it a try, worked for me. It takes you to the previous website: https://secure.royalcaribbean.com/mycruises/processLogin.do I just used this site to login but there is no option to logout...please help...thanks.. Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted March 9, 2018 Report Share Posted March 9, 2018 "seamless" appears to have the measles. Suzanne, Deedeelynn and WAAAYTOOO 3 Quote Link to comment Share on other sites More sharing options...
monctonguy Posted March 9, 2018 Report Share Posted March 9, 2018 Maybe when I do finally try to log in(in a few days to spare me the aggravation) I will be lucky and instead of booked cruises disappeared, I will have free/extra ones added!!! Trying to think/stay positive here people.... Deedeelynn, rjac, Shari and 3 others 2 4 Quote Link to comment Share on other sites More sharing options...
DDemuth Posted March 9, 2018 Report Share Posted March 9, 2018 3 hours ago, HeWhoWaits said: "seamless" appears to have the measles. I think that I just tripped on a seam... Dan G and rjac 1 1 Quote Link to comment Share on other sites More sharing options...
Suzanne Posted March 9, 2018 Report Share Posted March 9, 2018 On 3/8/2018 at 8:13 AM, baltodave said: I can log in to the new site but can't figure out how to get to the cruise planner. What am I missing? Same issue...tried to set my dinner reservations for upcoming sailing like the email told me to do....after about 10 minutes, I gave up in frustration. Not very user friendly. Not sure how to get to the area to print my seapass......but then again. RCCL has never been know for having a decent website. Quote Link to comment Share on other sites More sharing options...
F1guynz Posted March 10, 2018 Report Share Posted March 10, 2018 I see an.access cruise planner button has appeared on the account page. Don’t get too excited as it doesn’t work yet. It takes you to another logon page and when you logon it takes you back to your account page. You can also click on reserve now and enter all your details to get to the planner. Baby steps I guess. Quote Link to comment Share on other sites More sharing options...
Wilson Posted March 10, 2018 Report Share Posted March 10, 2018 12 minutes ago, F1guynz said: I see an.access cruise planner button has appeared on the account page. Don’t get too excited as it doesn’t work yet. It takes you to another logon page and when you logon it takes you back to your account page. You can also click on reserve now and enter all your details to get to the planner. Baby steps I guess. Was just about to post this same info. So frustrating. Quote Link to comment Share on other sites More sharing options...
Petegl Posted March 10, 2018 Report Share Posted March 10, 2018 I think it’s a load of crap! I’m sorry seamless BS! before I could navigate between my bookings now it keeps asking me to sign in and put in my reservation # even though I’m already logged in. Deedeelynn 1 Quote Link to comment Share on other sites More sharing options...
Wilson Posted March 10, 2018 Report Share Posted March 10, 2018 Things not any better for me this morning. Quote Link to comment Share on other sites More sharing options...
twangster Posted March 10, 2018 Report Share Posted March 10, 2018 1 hour ago, Wilson said: Things not any better for me this morning. Clear browsing data. I had the same result so I went to Settings > Safari > Clear History and Website Data and now I can get to the next step. Ray and Wilson 1 1 Quote Link to comment Share on other sites More sharing options...
Suzanne Posted March 10, 2018 Report Share Posted March 10, 2018 I can't even find how to print my luggage tags. I do like that our Set Sail pass is only 2 pages now instead of the book they used to make you print. Anyone having any luck? Quote Link to comment Share on other sites More sharing options...
Suzanne Posted March 10, 2018 Report Share Posted March 10, 2018 Jeeze...now I can't even get the home page to come up! Quote Link to comment Share on other sites More sharing options...
Suzanne Posted March 10, 2018 Report Share Posted March 10, 2018 6 hours ago, Wilson said: Things not any better for me this morning. This is what I just got. It worked about 10 minutes ago! Wilson 1 Quote Link to comment Share on other sites More sharing options...
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