LaShay Posted January 16 Report Share Posted January 16 (edited) I booked a trip for myself and 3 other guest in July. On my booking it gave me until March to add more guests. I wanted to wait to make sure my husband wanted to come before I added names to my reservation. Fast forward to January, I was going to add my people now that my husband had confirmed. Now they are saying I can’t unless I pay to add people. So currently they have me booked for an almost $1500 cruise, and they have me listed as the only guest. They will not budge on letting me add my people even though I booked for 4 people. Now I’m feeling like I’m going to have to sue and just recoup my lawyer fees, my money back, plus punitive damages because this trip was booked for a family member of mine they have an autoimmune disease and we are all supposed to join her for this birthday. This is really stressing me out. Has anyone had this issue where they refuse to honor something THEY put on their website? Edited January 16 by LaShay To remove a photo BMW Hoosier and TessFromFlorida 1 1 Quote Link to comment Share on other sites More sharing options...
AshleyDillo Posted January 17 Report Share Posted January 17 I am not seeing where you booked for 4 guests. Did you pay the deposit for the other guests at the time of booking? MaryCanadian 1 Quote Link to comment Share on other sites More sharing options...
F1guynz Posted January 17 Report Share Posted January 17 When you booked did you provide names of another 3 people? as I don't believe you can book 4 people without providing names. You could then change the names but there would be admin fee for that. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 17 Report Share Posted January 17 You can't just add people for free. Gears and TessFromFlorida 1 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted January 17 Report Share Posted January 17 Not sure who you booked this cruise with…but certainly you did not book it for 4 people. Number one: I don’t think there is any type of room that can be booked for 4 people for $1500…is there? Number two: when you book a reservation, you must enter all the names into the booking at that original time. As @F1guynz notes…you can change names however…they must be on the booking to begin with. Your picture is very confusing! It notes that you have 318 days to set sail yet it shows March 3, 2024 as final payment! I have never seen a final payment due sooooo far in advance! What kind of cruise is this, anyway? As for your statement: Now I’m feeling like I’m going to have to sue and just recoup my lawyer fees, my money back, plus punitive damages all I can say is WOW! Good luck with that! I don’t mean to sound demeaning but my gosh this definitely sounds fishy! tjcruisers, TessFromFlorida, Ryan79 and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Ryan79 Posted January 17 Report Share Posted January 17 You can’t book 4 people unless if you provided their names and info. If you didn’t do this, you didn’t pay for 4 people. $1500 for 4 people doesn’t quite sound right. That’s almost comically low for 4 people. Somewhere you have a disconnect between that you think happened and what actually happened. Good luck to you and your “attorney” for this small claims case that you think you have. TessFromFlorida, PeloAl, Okgladgal and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted January 17 Report Share Posted January 17 Hahahaaaaaa. Good luck with the bottom feeding lawyer who takes your case. PeloAl, Baked Alaska, Ryan79 and 3 others 3 3 Quote Link to comment Share on other sites More sharing options...
Al Miller Posted January 17 Report Share Posted January 17 If you didn't put down $1000, then you didn't book for four people. Sorry to be the broken record, but a good travel agent would have solved all of this before it got this far. Baked Alaska 1 Quote Link to comment Share on other sites More sharing options...
F1guynz Posted January 17 Report Share Posted January 17 Actually, is that a screen shot of the RCL App, doesn't look like it to me. I am guessing this is some other cruise line. I feel the OP won't be back to tell us anyway. HeWhoWaits and Baked Alaska 1 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted January 17 Report Share Posted January 17 29 minutes ago, F1guynz said: Actually, is that a screen shot of the RCL App, doesn't look like it to me. I am guessing this is some other cruise line. I feel the OP won't be back to tell us anyway. The picture is CocoCay so it is Royal. But it must be some strange discount website or something! F1guynz 1 Quote Link to comment Share on other sites More sharing options...
Bestben Posted January 17 Report Share Posted January 17 I have no idea why, I was able to book a cruise without inputting names last year when royal was messing with their website. It was sometime last July when I booked, however it showed I had 4 people. I was the only one truly booked and the other 3 spots were left empty (RC wrote TBA TBA) until I put someone's name in. I was able to put someone elses name in on the website and had no issues. I did pay for a 4 people down payment. I also have booked a decent amount of cruises using the RC website, and have never had this happen aside from this time. We booked around the same time, so its possible you had the same thing. I still have the original doc saved. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted January 17 Report Share Posted January 17 5 hours ago, PPPJJ-GCVAB said: The picture is CocoCay so it is Royal. But it must be some strange discount website or something! It looks like the page that comes up when you click on the "manage my booking" link in the app but the time line is definitely off. Quote Link to comment Share on other sites More sharing options...
ScottD Posted January 17 Report Share Posted January 17 @F1guynz @PPPJJ-GCVABThis is the "manage your booking" page- there is a link to it under your room\muster info on the app when you have a trip booked. BUT the rest of the this story is a bit off...and a 1 time poster leads me to believe we may never get an answer PPPJJ-GCVAB, Ryan79 and tjcruisers 2 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted January 17 Report Share Posted January 17 4 hours ago, ScottD said: @F1guynz @PPPJJ-GCVABThis is the "manage your booking" page- there is a link to it under your room\muster info on the app when you have a trip booked. BUT the rest of the this story is a bit off...and a 1 time poster leads me to believe we may never get an answer Thanks I do see this link. However for my cruises the only one showing “manage your booking” is my upcoming May cruise. When I switch to my September cruise, although it shows my room number /muster info…there is no “manage your booking” underneath! Of course, none of this matters because we all know there is something very off regarding this entire subject! And Yes I believe we should just let this go because the OP has not returned so most likely won’t. ScottD 1 Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted January 18 Report Share Posted January 18 Hit & Run post. Guaranteed. Baked Alaska and ScottD 2 Quote Link to comment Share on other sites More sharing options...
JFCruise Posted January 18 Report Share Posted January 18 I'm pretty sure the 'Guest Info' tab on there is just to add passport details and other stuff, not to add more guests. I can't seem to find this tab but maybe that's because I use a TA. The date is the same date as the final payment due so I really doubt you can just add a guest...because that would very probably mean a change of cabin type and a reprice. Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted January 18 Report Share Posted January 18 On 1/16/2024 at 5:41 PM, LaShay said: I booked a trip for myself and 3 other guest in July. On my booking it gave me until March to add more guests. I wanted to wait to make sure my husband wanted to come before I added names to my reservation. Has anyone had this issue where they refuse to honor something THEY put on their website? They are not refusing to honor anything THEY put on their website. You, unfortunately, seemed to have misunderstood how this process works. Ryan79 and Al Miller 2 Quote Link to comment Share on other sites More sharing options...
Dad2Cue Posted January 18 Report Share Posted January 18 On 1/16/2024 at 5:41 PM, LaShay said: Now I’m feeling like I’m going to have to sue and just recoup my lawyer fees, my money back, plus punitive damages because this trip was booked for a family member of mine they have an autoimmune disease and we are all supposed to join her for this birthday. This is really stressing me out. I don't usually get involved with this kind of thread. However, I would like to know what an autoimmune disease has to do with it. I have been diagnosed with three autoimmune disorders but none of them prohibit me from cruising. I have all kinds of aches and pains but I answer "no" to that question on the health screening questionnaire. I worry about getting an infection which might wreak havoc with my immune system because I'm immunocompromised. In any case, Royal doesn't prohibit me from cruising and I wouldn't sue Royal if they did prohibit me. PPPJJ-GCVAB and KJ777 2 Quote Link to comment Share on other sites More sharing options...
JFCruise Posted January 18 Report Share Posted January 18 @Dad2Cue - I'm pretty sure OP just watched too much House. Ryan79, ScottD and PPPJJ-GCVAB 3 Quote Link to comment Share on other sites More sharing options...
JFCruise Posted January 19 Report Share Posted January 19 When I first read the headline of the post, I thought that OP wanted Royal Caribbean to put out the red carpet and bring out the champagne for their guests. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
Minuet888 Posted January 19 Report Share Posted January 19 Did you really think a four person cruise was only $1500? I'm confused. Did you think you only had to pay for you and the rest could come free? I'm new to cruising but even I know that's not how it works. Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted January 19 Report Share Posted January 19 15 hours ago, JFCruise said: @Dad2Cue - I'm pretty sure OP just watched too much House. "Sarcoidosis" smost, fireclan and OCSC Mike 1 2 Quote Link to comment Share on other sites More sharing options...
USCG Teacher Posted January 19 Report Share Posted January 19 19 hours ago, JFCruise said: @Dad2Cue - I'm pretty sure OP just watched too much House. 4 hours ago, HeWhoWaits said: "Sarcoidosis" At least we know what it's NOT... PPPJJ-GCVAB, KJones and smost 1 2 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 19 Report Share Posted January 19 Fun fact (to me at least) I had no idea Hugh Laurie was British until long after House ended, simply because he used an American accent on the show. Quote Link to comment Share on other sites More sharing options...
fireclan Posted January 19 Report Share Posted January 19 5 minutes ago, smokeybandit said: Fun fact (to me at least) I had no idea Hugh Laurie was British until long after House ended, simply because he used an American accent on the show. Yes, grasshopper, things are not always as they seem. smokeybandit and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted January 19 Report Share Posted January 19 13 minutes ago, smokeybandit said: Fun fact (to me at least) I had no idea Hugh Laurie was British until long after House ended, simply because he used an American accent on the show. I get this surprise relatively often. ....like finding out that Rick Grimes (Andrew Lincoln) is British ! SpeedNoodles, Al Miller and Ampurp85 2 1 Quote Link to comment Share on other sites More sharing options...
JFCruise Posted January 19 Report Share Posted January 19 34 minutes ago, smokeybandit said: Fun fact (to me at least) I had no idea Hugh Laurie was British until long after House ended, simply because he used an American accent on the show. I only knew he was British because he had that one scene on Friends. Quote Link to comment Share on other sites More sharing options...
Jolly Ogre Posted January 19 Report Share Posted January 19 1 hour ago, WAAAYTOOO said: I get this surprise relatively often. ....like finding out that Rick Grimes (Andrew Lincoln) is British ! Not only that but he is married to Jethro Tull's lead vocalists Ian Anderson's daughter! WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
GatorCruiser Posted January 20 Report Share Posted January 20 Fascinating thread. Would read again. TessFromFlorida, ScottD, LGCruises and 1 other 4 Quote Link to comment Share on other sites More sharing options...
TXcruzer Posted January 20 Report Share Posted January 20 2 hours ago, GatorCruiser said: Fascinating thread. Would read again. Fascinating fiction Ryan79 1 Quote Link to comment Share on other sites More sharing options...
GatorCruiser Posted January 20 Report Share Posted January 20 27 minutes ago, TXcruzer said: Fascinating fiction Hit and run as mentioned above. KJ777 and Al Miller 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted January 21 Report Share Posted January 21 Looks like a Celebrity booking. Quote Link to comment Share on other sites More sharing options...
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