bluebayou Posted January 14 Report Share Posted January 14 If I look at my set sail pass, it’s showing up. But not in other places. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted January 15 Report Share Posted January 15 9 hours ago, USFFrank said: I don't see them changing what you can get with each tier, but it wouldn't surprise me if they made it more difficult to achieve new tier status. Like raising how many points you would need in order to get into each tier. For example, diamond status is currently 80 points. Royal raises the point requirement for diamond status to let's say 100 points effective, let's say on any cruise booked starting March 1. Now what about those who are currently between 80-99 points. I'm at 82 points currently, I would be grandfathered into diamond. Or let's say someone is at 75 points and booked a 5 day (or more) cruise before March 1. After their cruise is complete they too would be grandfathered into diamond status. But only from the points achieved from that cruise. Anything booked after March 1 (even if that cruise were to occur before the cruise booked before March 1) would fall under the new points and tier status requirements. There would be other scenarios that may come into play as well. It could get rather complicated. I would just hope if something like this were to happen that Royal's computer system is up to the task. Yeah we turned diamond after our cruise in August. We were very excited to get there at 86 points. They better not drop us out or something. That would be really a crappy thing to do. I can't see them doing that though like you said. We have 25 points in cruises booked going forward. Hoping to get to Diamond + but not a huge deal as long as we stay Diamond. Quote Link to comment Share on other sites More sharing options...
SteveK Posted January 15 Report Share Posted January 15 I'd try this if I was having issues. Clear your web browser history and delete ALL cookies. Likewise on your phones. I've checked my accounts 6 times in two days since this thread has been going and it is working perfectly on iphone app, and windows PC. May just help? RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted January 15 Report Share Posted January 15 Oh and if you click on C&A and go to the website it also does not list my points or status or anything. Maybe a complete overhaul of the C&A program. Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted January 15 Author Report Share Posted January 15 I originally thought it was because I was cruising soon, I cruise tomorrow, but it hasn't updated. I have cleared the cache and all that stuff. My luggage tags say diamond and I will be only 4pt from D+ after this cruise. I hope if they do change things, it will be for the better. RCIfan1912 and PPPJJ-GCVAB 2 Quote Link to comment Share on other sites More sharing options...
CruisingOz Posted January 15 Report Share Posted January 15 On 1/14/2023 at 10:06 AM, Ampurp85 said: Is anyone else seeing this? Yes, this is what we have. Quote Link to comment Share on other sites More sharing options...
PhilandSteff Posted January 15 Report Share Posted January 15 Just to add a bit more detail to the thread, I am Not seeing my points/status on the web page now since I booked us on Allure again in April. It shows in the app just fine, and the spouse can see hers on the web page and app too. Seems to be just my online RCCL profile at the moment. I contacted RCCL to be sure our C and A numbers are applied to the April cruise, and they saw our points and verified they are on there, so I'm ok for now. We'll be on Radiance in February and that'll get us to Emerald status. With April being in a suite and one/two more sailings also in a suite we should make Diamond. At least that is the plan... Phil and Steff RCIfan1912 and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
BrianB Posted January 15 Report Share Posted January 15 23 hours ago, Pooch said: We have points here?!?! Oh wow, never noticed that before. Does it get us into secret stuff on group cruises?? I know the supply line is slow…but…I’m still waiting patiently for my official RC Blog Crystal blocks for my Pinnacle level, and the milestones. RCIfan1912, WAAAYTOOO, BowTieBrigade and 1 other 1 1 2 Quote Link to comment Share on other sites More sharing options...
RorySC Posted January 15 Report Share Posted January 15 Unable to see mine either. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Rackham Posted January 15 Report Share Posted January 15 If Royal does do anything to the points required for a particular level, they'll probably reduce the number of points required, not increase it. A number of years ago Royal changed from points earned from sailing on a cruise (1 point per cruise) to points earned per night sailed (1 point per night) to align themselves with what the other mass market cruise lines were doing. And Royal's point requirements are similar to the other lines as well. Here's Carnival's loyalty chart (click on the "What you get" tab): https://www.carnival.com/vifp And here's NCL's, which Royal's somewhat mirrors: https://www.ncl.com/latitudes-rewards-program#tier_benefits The equivalent for Diamond in C&A with Carnival or NCL is at 75 points, not 80. And Diamond+ equivalent with NCL happens at 150 points, not 175. Something I could see Royal introducing from NCL's benefits, assuming their computers could handle it, is being able to pre-book a DBP with a standing discount based on loyalty tier instead of purchasing once aboard to take advantage of it. ChessE4 and RCIfan1912 2 Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted January 15 Report Share Posted January 15 As others have reported, my points and status aren't available on laptop when I access CAS. I'd like to think any pending changes will be better, not worse. Otherwise, the marketing would be different. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
BowTieBrigade Posted January 15 Report Share Posted January 15 5 hours ago, PhilandSteff said:We'll be on Radiance in February and that'll get us to Emerald status. With April being in a suite and one/two more sailings also in a suite we should make Diamond. At least that is the plan... Phil and Steff We’re on the same trajectory. Will be diamond by 2024 if they don’t change the qualifying numbers Quote Link to comment Share on other sites More sharing options...
XtremeGK Posted January 15 Report Share Posted January 15 Mine aren't available on the app or on the site. I'm wondering if it's just a segment of points that are affected and unable to see their totals/tier. RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted January 15 Author Report Share Posted January 15 I could see my status on app but now that's not showing either. Quote Link to comment Share on other sites More sharing options...
Pooch Posted January 15 Report Share Posted January 15 3 hours ago, BowTieBrigade said: We’re on the same trajectory. Will be diamond by 2024 if they don’t change the qualifying numbers 15 days in a suite with double points = 60 points. Gold (22) to Diamond in 2 cruises! teddy, twangster, WAAAYTOOO and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
ChessE4 Posted January 16 Report Share Posted January 16 My wife says that if a new band is added at D+ it should be called Tanzanite! RCIfan1912, fireclan, Nathan adams and 3 others 4 1 1 Quote Link to comment Share on other sites More sharing options...
Jason12 Posted January 16 Report Share Posted January 16 Remove your c&a number in your online account then click save it will not completely save then add number again click save BrianB, instaGator and billdauterive 3 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 16 Report Share Posted January 16 1 hour ago, ChessE4 said: My wife says that if a new band is added at D+ it should be called Tanzanite! Add one called Cubic Zirconia. Where you get all the hype for reaching the tier with no actual benefits. HeWhoWaits, ChessE4, AHollyS and 5 others 2 5 1 Quote Link to comment Share on other sites More sharing options...
Rova Posted January 16 Report Share Posted January 16 27 minutes ago, Jason12 said: Remove your c&a number in your online account then click save it will not completely save then add number again click save It worked! Thanks Jason12 and deep1 1 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted January 16 Report Share Posted January 16 41 minutes ago, Jason12 said: Remove your c&a number in your online account then click save it will not completely save then add number again click save Good job on that find, that fixed it, thanks. Royal Caribbean IT I guess screwed up again with this glitch. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 16 Report Share Posted January 16 Well happy Monday to me Quote Link to comment Share on other sites More sharing options...
barjpoe Posted January 16 Report Share Posted January 16 54 minutes ago, smokeybandit said: Well happy Monday to me Me too. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted January 16 Report Share Posted January 16 1 hour ago, Jason12 said: Remove your c&a number in your online account then click save it will not completely save then add number again click save I found a bit simpler way to fix it. All I did is retype my C&A number, which enabled the save button. And all is fixed. The change immediately showed in the app, too. Steve C, BrianB, billdauterive and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
barjpoe Posted January 16 Report Share Posted January 16 It took me a couple of trials and errors tries but I got it fixed. thanks Quote Link to comment Share on other sites More sharing options...
mistertomatohead Posted January 16 Report Share Posted January 16 I just retyped one digit so the Save button shows and clicked the button. Now I'm reminded I'm 24 nights of solo cruising from Diamond. WAYNO and BrianB 2 Quote Link to comment Share on other sites More sharing options...
WAYNO Posted January 16 Report Share Posted January 16 4 hours ago, mistertomatohead said: I just retyped one digit so the Save button shows and clicked the button. Now I'm reminded I'm 24 nights of solo cruising from Diamond. I tried this and it worked. My correct total points are now shown. Thanks. Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted January 16 Report Share Posted January 16 Mine is fixed on the website but the app it's still not showing points or status. Never mind, had to do the same thing on the app. Delete, retype but it kept saying there was an issue until it finally posted the points and status. Quote Link to comment Share on other sites More sharing options...
JBC1 Posted January 17 Report Share Posted January 17 Fantastic find, worked for me as well. Thanks John Quote Link to comment Share on other sites More sharing options...
twangster Posted January 17 Report Share Posted January 17 A couple of weeks ago I had a Royal IT bug bite when my last cruise posted in the "Past Cruises" section with the proper points for that cruise but my points displayed didn't go up. They suggested the delete your CAS number and save trick which resulted in the incomplete save and second save but that didn't work. They then did something behind the scenes which did work. They mentioned that "relationship points" appeared correct but it wasn't updating the actual points displayed. Makes me wonder if this has been going on for a few weeks now, like some app, db or middleware server was patched or upgraded and now it's wreaking havoc. Quote Link to comment Share on other sites More sharing options...
BrianB Posted January 17 Report Share Posted January 17 @Jason12 @mistertomatohead @smokeybandit Good find! Deleted the last digit and then retyped it in…hit save. Back to normal! **And yet another reason to love this forum! JBC1, WAAAYTOOO, Peter D and 1 other 4 Quote Link to comment Share on other sites More sharing options...
RorySC Posted January 17 Report Share Posted January 17 I can not even access the site on laptop, but can get in through the app. weird! RCIfan1912 1 Quote Link to comment Share on other sites More sharing options...
RCIfan1912 Posted January 17 Report Share Posted January 17 14 minutes ago, RorySC said: I can not even access the site on laptop, but can get in through the app. weird! I'm not the only one then. I got a new laptop a few months ago and cannot login! It's driving me nuts. It keeps giving me a massage that they have my information but can't display it or something stupid like that. It basically kicks me back to the login page over and over again. My phone is fine, my wife's laptop is fine, my kindle is fine but my laptop will not allow me to log in. I don't get it! Quote Link to comment Share on other sites More sharing options...
RorySC Posted January 17 Report Share Posted January 17 yep same here. Quote Link to comment Share on other sites More sharing options...
Floski Posted January 17 Report Share Posted January 17 Something is whack with mine, too. After 7 whole cruises, mine should be showing Pinnacle. Or is that Cinnacle? fireclan, Poolside and Lovetocruise2002 1 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted January 18 Report Share Posted January 18 2 hours ago, Floski said: Something is whack with mine, too. After 7 whole cruises, mine should be showing Pinnacle. Or is that Cinnacle? Barnacle RCIfan1912, asquared17, AHollyS and 1 other 4 Quote Link to comment Share on other sites More sharing options...
deep1 Posted January 22 Report Share Posted January 22 On 1/13/2023 at 6:06 PM, Ampurp85 said: I know many of us receive the newsletter saying that C&A would be updated/exciting changes some time in Jan. But I wonder if the tiers and such will be changed. Today my points and tier status were no longer displaying. I asked a friend and they said theirs has been "down" as well. Is anyone else seeing this? Mine kick in just tonight. You might recall on our September Oasis run I spent a lot of time fixing stuff along with the Loyalty Ambassador... Quote Link to comment Share on other sites More sharing options...
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