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Double C&A Points ...


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17 hours ago, SPS said:

I'm getting this one in under the wire!

Just booked a 7-Night Alaskan Glacier cruise on Quantum for 2022!

This is the first times we've ever had multiple cruises booked! I blame all of you for being such bad influences! 😆

Thank you. It’s a skill.🤣

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  • 2 weeks later...

So, I got back from my first RCCL cruise last week: a 7-day cruise aboard Oasis. I was, of course, "Pre-Gold" when I started the cruise. Apparently, per the C&A rep, "Pre-Gold" didn't qualify for the double-double points for solo cruisers, but rather just normal double-points for solo cruisers as if there were no promotion. On all my future cruises I booked before the Sept. 30 deadline, I'll get double-double points as a solo cruiser going forward, but I'm missing out on an additional 14 points because I wasn't at least Gold status when I cruised on Oasis. 😕

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8 minutes ago, Chadster said:

So, I got back from my first RCCL cruise last week: a 7-day cruise aboard Oasis. I was, of course, "Pre-Gold" when I started the cruise. Apparently, per the C&A rep, "Pre-Gold" didn't qualify for the double-double points for solo cruisers, but rather just normal double-points for solo cruisers as if there were no promotion. On all my future cruises I booked before the Sept. 30 deadline, I'll get double-double points as a solo cruiser going forward, but I'm missing out on an additional 14 points because I wasn't at least Gold status when I cruised on Oasis. 😕

 9/26 Oasis was our first cruise ever on RC.  I signed myself, DH, and teens up for C&A and we were pre-gold before the cruise.  Just checked and kids and I all have 28 points (7x2 for suite, x2 double promo), but husband has only 14.  

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5 minutes ago, Jkaczano said:

 Just checked and kids and I all have 28 points (7x2 for suite, x2 double promo), but husband has only 14.  

Ahhh, yes...looks like it'll be a case of "call back until I can get it taken care of" situation if they're apparently doing it in at least some instances. If they were uniformly sticking to the policy, I'd just shrug it off, but now...

I hope you can get yours sorted, too!

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3 minutes ago, Chadster said:

Ahhh, yes...looks like it'll be a case of "call back until I can get it taken care of" situation if they're apparently doing it in at least some instances. If they were uniformly sticking to the policy, I'd just shrug it off, but now...

I hope you can get yours sorted, too!

Quite frankly, I’m not even going to bother.  I’m just going to make sure that DH is linked to my account as a spouse so he gets the same on board benefits I do.  I really don’t have the patience to try to explain this.  My last call to get DH the deluxe drink package and me the refreshment package (I haven’t drank in 20 years), took well over an hour - most on hold.
 

I wish you the best trying to get yours straightened out. 

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I usually wait when I see a discrepancy in my posted points. Most times it self corrects after a day or two. But this time, I know there are lots of issues with Royal’s systems being very busy during these confusing times. So I saw my points posted for my Sept 26 cruise were wrong. I was due 42 points for the seven night cruise but only received 28. Also, the cruise before that…on Sept 19 didn’t post yet. I called C&A and the call was answered quickly. The agent, David, saw the discrepancy and got it corrected right away. Now I have the 42 points added for the second cruise. He also took care of the first cruise but I have to wait a few days for those 42 points to post. 

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Well, I've been told by multiple folks at RCCL (including the C&A folks) that I only qualified for regular double points as a solo cruiser on my 9/26 cruise on Oasis because it was my first RCCL cruise, and to get the additional "double points", I would've had to already be a C&A Gold level member -- not Pre-Gold as I was at the start of the cruise. So for the 7 days, I got the standard 14 points instead of the 28 under the promo. For my future cruises I booked during the promo period, I'll get the "double-double" points.

Of course, it appears that RCCL was a bit inconsistent in applying that, so well-done to the first-time RCCL cruisers who lucked into the double-points promo for that first cruise!

Just more reason for me to add another cruise! Oh, noooo😄

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1 hour ago, Chadster said:

Well, I've been told by multiple folks at RCCL (including the C&A folks) that I only qualified for regular double points as a solo cruiser on my 9/26 cruise on Oasis because it was my first RCCL cruise, and to get the additional "double points", I would've had to already be a C&A Gold level member -- not Pre-Gold as I was at the start of the cruise. So for the 7 days, I got the standard 14 points instead of the 28 under the promo. For my future cruises I booked during the promo period, I'll get the "double-double" points.

Of course, it appears that RCCL was a bit inconsistent in applying that, so well-done to the first-time RCCL cruisers who lucked into the double-points promo for that first cruise!

Just more reason for me to add another cruise! Oh, noooo😄

Glad you were able to get something from them!  
word of warning:   I had added an old cruise from AGES ago-lots of struggle since they hadn’t maintained records. Flash  forward a few years, and I’m trying to add a current cruise they failed to give me credit for and the agent REMOVED that 7 night cruise credit saying it shouldn’t be there. 

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COVID delayed our Diamond status by a year (4 cruises cancelled).  But we will finally earn Diamond at the end of this month

QUESTION- We booked our January '22 cruise almost 2 years ago and downsized from a JS to a balcony.  Does anyone know if we switch back to a JS if we will get the double points?  

I miss the double points promotion already.  Maybe they will bring it back for Black Friday?  Or cruises to Cuba?  Wishful thinking.

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21 minutes ago, Va4fam said:

COVID delayed our Diamond status by a year (4 cruises cancelled).  But we will finally earn Diamond at the end of this month

QUESTION- We booked our January '22 cruise almost 2 years ago and downsized from a JS to a balcony.  Does anyone know if we switch back to a JS if we will get the double points?  

I miss the double points promotion already.  Maybe they will bring it back for Black Friday?  Or cruises to Cuba?  Wishful thinking.

I called C&A and asked a question about upgrading to a suite from a balcony and double points.

What they told me was the booking date is the main qualifier to be eligible for double points.  If booked before Sept. 30, 2021 the booking qualifies for double points.  With that checkbox qualified, if you upgrade to a suite manually, by calling, asking to be upgraded and paying for that upgrade, that means you get double points based on a suite booking. 

RoyalUp does not net you extra points for upgrading into a suite.  If you RoyalUp from one suite to a better suite you were already going to get double points for a suite booking so you still do.  If you RoyalUp from a balcony to a suite for a booking that qualifies for the double points promo, you get double points for a balcony booking.  

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As far as will we ever see the double points promo again?  My gut says no, but I've learned you can't predict what wild and crazy things are going to happen during these unprecedented times.  Anything is possible. 

With huge positive impact maybe they could do a Black Friday double points promo if they are seeing soft demand or they want to generate some immediate cash flow and booking numbers.  Who knows?

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