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I have until April 8 to claim the 125% on items purchased through the cruise planner for my May canceled cruise. I have Symphony on hold with my TA until my FCC shows up on April 30. Can I still select the 125% offer or do I have to select the 100% refund to my credit card? Anyone know how this works?

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I got a bunch of refunds yesterday for my cancelled August Symphony cruise.  I have been very, very fortunate.  So far (fingers crossed behind my back) all of the CP refunds have been accurate and com

After waiting since the middle of March we have received all of our refunds. We would also like to say a big thank you to Michelle @ Mei Travel for all the hard work she has done for us during this cr

You can request an accounting for any expected refund.  They can look up a cancelled cruise and tell you the various refund amounts that are associated to that exact cruise. I've been in a situat

I have until April 8 to claim the 125% on items purchased through the cruise planner for my May canceled cruise. I have Symphony on hold with my TA until my FCC shows up on April 30. Can I still select the 125% offer or do I have to select the 100% refund to my credit card? Anyone know how this works?

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1 minute ago, Bakerette said:

You can select either the 125% FCC or the 100% refund back to your original form of payment!

the FCC must be used by December 31, 2021

I'm referring to the cruise planner purchases. Royal is offering 125% OBC or 100% rufund. How does this work if the cruise I want to use it on is not fully booked. I do not have a booking number and won't until my FCC appears April 30. 

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I put a deposit down on a replacement cruise several days ago anticipating this cancellation. Can you not go ahead and put a deposit down then use your FCC for the balance. 

I also chose the 125% OBC for cruise planner purchases. As soon as it shows up, I’ll use it to book my drink package, dining etc. 

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10 minutes ago, MrHaga said:

How long does it usually take to get the cruiseplanner cancel refunds back into a mastercard? Cancelled a week ago and still no refund

I cancelled several cruise planner purchases on of my cruises & it took about 3-5 Business Days to be refunded back to my MasterCard. 
I also cancelled a cruise either in January 2020 or February 2020 and I still have not received my refundable deposit back to the credit card that I used for the deposit.

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1 hour ago, MrHaga said:

How long does it usually take to get the cruiseplanner cancel refunds back into a mastercard? Cancelled a week ago and still no refund

I received my credit card refunds 4 business days after I cancelled. 

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I cancelled Cruise Planner purchases on 3/10; received an email detailing the refunds, but have yet to see anything refunded to my card yet.   RCCL said to assume 30 days for everything...  I also have FCC inbound...  We'll see how it goes in early April.

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38 minutes ago, Mike P said:

I opted for the 125% back for my Cruise Planner purchases.  I have a hold on a Navigator sailing in July, once booked will that OBC automatically be applied to that sailing?

That's my question exactly. Has anyone called to find out how the 125% Cruise Planner refund works if your cruise is on the "extended" hold?

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  • 3 months later...

Yes, never a notification only checking the CC statements online. Received a third round of refunds this past weekend (seems they process everything for us on the weekend), again random amounts that do not align with any of our purchases. Just keeping a running total on amount paid and amount refunded.

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18 hours ago, cookie10* said:

We L&S as well. BUT we are still waiting on refunds for drinks and dinner package i cancelled in early May!!!!

Us too!  I can't figure out why we can't L&S our drink, dining, and VOOM packages.  I mean those are all only RCI anyway and would be no need to be waiting for refunds.  I can see the excursions as those are not RCI.  My 45 business days will be up on July 2nd so we will see it they come thru (I am not holding my breath...)

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On 6/29/2020 at 12:42 PM, CrznTxn said:

Yes, never a notification only checking the CC statements online. Received a third round of refunds this past weekend (seems they process everything for us on the weekend), again random amounts that do not align with any of our purchases. Just keeping a running total on amount paid and amount refunded.

 

 

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