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Mathias

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  1. Thanks for all the replies. I have now received my photos. I contacted [email protected] by email and they responded within a day with the download link. @Jodie Fanshaw If you have not received your photos yet, you can try contacting [email protected] and see if they can help you. I don't know exactly what they need, but I sent them the name of the ship, cruise date, booking ID and stateroom number and they were able to find the photos and send me the download link.
  2. I appreciate all the replies I get. However, it seems like no one really understands what I'm asking. @YellowBrickRoad You wrote that you went to the kiosk, picked your digital photos, and then started downloading them. To what exactly did you download the photos and how? On Symphony of the Seas the Focus Photo Gallery had several touch screen stations. I did not se any place near the touch screen where I could have plugged in a laptop, USB Flash Drive or something like that. How do you for example transfer the photos from the kiosk (save image) to your laptop or USB Flash Drive without the download link? Several people now have said that they did not need an email link, they just went and downloaded the photos when they were onboard. Sorry for asking the same question over and over, but I don't understand how the downloading is done without the email link. Edit. @ScottD Ok thanks, now I might understand. So the downloading of the photos people mention is done directly to the phone in the app, and not at the Focus Photo Gallery. Too bad that the onboard staff didn't know about this and just said they send out a download link after the cruise.
  3. @josefina022 & @michaelp1446 Thanks for replying. Can anyone of you explain how you downloaded your pictures onboard the ship? Do you mean that you received the download link by email before your cruise ended? Or did you connect your laptop / USB Flash Drive to the photo kiosk and somehow downloaded them directly at the Focus Photo Gallery? The staff at Focus Photo Gallery told us the download link would be sent by email 4-7 days after the cruise. This is also the information Royal Caribbean has written on their site => https://www.royalcaribbean.com/faq/questions/when-will-my-photos-be-ready-for-viewing
  4. @Jodie Fanshaw Were you on Symphony of the Seas Sep 24 – Oct 1? We were on that cruise and purchased the Digital Photo Package. We were told we would get a link by email to view and download our photos within 4-7 business days after the end of our cruise. We are still waiting for our download link. @michaelp1446 Can you please specify what you mean by They hand out download links to the email when you are on the cruise? The staff told us we would get the link within 4-7 business days after the end of our cruise.
  5. Yes, we finally got ours. In the summer of 2022 I booked a cruise for this year in May. Got the OBC added a couple of days before the sail away. Not enough time to use them in the cruise planner, but had no problem using them on the ship so it didn't matter we had to wait almost a year for it to show up.
  6. Royal Caribbean can't be contacted via e-mail. Or they can, but they likely won't answer you. The best you can do is calling them if you want to be in contact. RCs customer service on the ship is usually great, on land it's bad/none existing. Pro Tip! Transfer you existing booking to a good travel agent. Then if you want to change or update your booking, do it thru your travel agent. Then they will be in contact with RC on your behalf! Saves you a lot of time, money and trouble.
  7. We did a tour at Roatan, and it included the chocolate factory. I was not impressed. It was small and nothing special. They try very hard to get you to buy some overpriced chocolate that does not taste good. The rum distillery we stopped at during the tour was much better.
  8. According to another Finnish news site, https://www.hs.fi/kotimaa/turku/art-2000009366830.html the damages might not actually be that big. Google Translate: Virto cannot say how extensive the damage was caused by the fire. According to him, the fire itself did not have time to spread widely, but it spread a lot of smoke on at least three decks of the ship. UPDATE: Several news have now been released that the fire was not that serious. No one was injured, and the ship itself was not badly damaged.
  9. There has been an big fire on Icon of the Seas but the fire is now under control. Hope the ship is not that damaged, but they are saying it might get delayed, depending on the damages. The shipyard will give an update after they have assessed the damages. Here is an Finnish news article about the fire https://yle.fi/a/74-20016019 Google Translate: Fire on Icon of the Seas at Meyer's shipyard in Turku - the shipbuilders have already managed to return to the ship According to the regional fire chief, the fire on the Icon of the Seas ship under construction has been extinguished, and damage assessment is underway. Varsinais-Suomen rescue service has received a fire alarm at 10:30 on Telakkakatu in Turku. The alarm has been given with the code large vehicle fire. Several units of the rescue service have been called to the scene. According to Yle's information, the employees on Icon of the Seas have been alerted to the meeting place. Icon of the Seas is a cruise ship under construction for Royal Caribbean International, which will be the flagship of the Icon class. It is scheduled to enter traffic in 2024. Regional fire chief Sebastian Holm from the Varsinais-Finnish rescue service told Yle shortly after 11 o'clock that the fire is under control. - The situation is mostly under control, the surveys of smoke damage and others are still being investigated. The actual fire has been extinguished. But there is nothing more to inform about this point. Regional fire chief Holm promises more detailed information later in the day. Anna Hakala, the shipyard's communications manager, says that the Icon of the Seas was evacuated, but the employees have already been able to return to the ship. The shipyard will provide more information later. - Of course, this caused delays when the employees had to leave the ship. It's already back to work there. We are investigating the damage caused.
  10. I received my refund today into my bank account. As a summary from earlier, I had been waiting for my covid refund for half a year. After escalating the situation and getting some manager involved at Royal Caribbean, it turned out the refund had already been paid three months ago to my travel agent. So the long wait was not entirely Royal Caribbeans fault. The delay at my travel agents end was explained by that when the refund was paid from RC to the travel agent it contained no information like the booking number, which cruise it was for or to whom it was to be paid. It may have been an honest mistake on their part because my travel agent probably have many customers and they did not know that this money was meant for me.
  11. Has anyone else who used the Promo Code “SAILAGAIN” had their OBC showing up in the Cruise Planner? I have still not received the OBC:s for the cruise I booked over two months ago. Did @Gary2T get your OBC for the cruise you booked at 8/13? How about @Suzanneloke and @smokeybandit, have you gotten your OBC:s?
  12. Thanks for the replies. I read the topic from @not easy being green, and it looks like the refund took about four months for him/her after calling RC several times about it. @Pattycruise the refund I'm waiting for is for four days spent in quarantine. The amount is so big that it will definitely stand out on the credit card statement once it's there. No chance that I missed and already received the refund. On a different forum I have seen people waiting on their refund for three, four, five or six months. I have now waited five and a half month. You can compare this to @Matt who received his prorated refund in just one week and still thinks he "really don't believe he got any special treatment".
  13. Can anyone please give an update if you have received any refunds for days spent in the Covid quarantine. I'm still waiting for my refund for the cruise I was on in April. In beginning of July Royal Caribbean customer service confirmed by e-mail how much the refund will be. However, they wrote that due to many cases, it will take some time before they process the refund. And after the refund is processed, it may take up to 30 days for the payment to be processed. This is three months ago. When I get the refund, I will post an update here.
  14. In JS and up you get in separate bottles shampoo, conditioner, body lotion and shower gel. Depending on the ship it can be big bottles or small bottles. The small bottles usually get restocked everyday so if you play it smart you might be able to take a few bottles home with you. Last time I were in a JS I used Royal Caribbean toiletries at home several months after the cruise ended.
  15. Thank you, good to know. So if you don't say anything, your first four orders at the bar will be free.
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