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Royal Up Bid


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Hi cruisers, I've recently participated in the Royal Up program for the first time. I bid on a Jr Suite on Allure. Anyone bid and won before? How long before they will inform you whether you got the upgrade or not? If I do end up getting the upgrade, will it affect my online check-in that I'm planning to do soon?   

Thanks in advance!  :) 

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I bid on an upgrade from Junior Suite to Grand Suite for my May Symphony cruise. It doesn't appear that there are any grand suites available so I don't really expect to "win" anything, BUT, if I did, I have purchased "The Key" for my junior suite cruise. It seems to duplicate many of the same benefits I'd get in the grand suite. Would I be able to (and should I) cancel "The Key" if I did get the grand suite? I know, it's kind of like talking about winning the Powerball.

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1 hour ago, kontraxed said:

I bid on an upgrade from Junior Suite to Grand Suite for my May Symphony cruise. It doesn't appear that there are any grand suites available so I don't really expect to "win" anything, BUT, if I did, I have purchased "The Key" for my junior suite cruise. It seems to duplicate many of the same benefits I'd get in the grand suite. Would I be able to (and should I) cancel "The Key" if I did get the grand suite? I know, it's kind of like talking about winning the Powerball.

You would be able to cancel it up to, I believe, 3 days prior to sailing. 

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  • 3 weeks later...
1 hour ago, Justice said:

Has anyone ever sent a personal email asking a question and never received a reply...makes me wonder if it's automated and there's no one there to respond.

Never tried, but Royal Up is outsourced.  The same company that has operated NCL's bidding system for a while now operates Royal UP.   Perhaps they avoid responding on purpose since they aren't Royal.  

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2 hours ago, Justice said:

Has anyone ever sent a personal email asking a question and never received a reply...makes me wonder if it's automated and there's no one there to respond.

I've bid twice, on two separate cruises, since they started it.  It's totally automated and is handled by a third party administrator and not RC and is a company who handles bids and upgrades for both cruise and hotel industry.  I was notified both times that my bids were not Accepted.i was told about 24 hours before the embarkation. 

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1 hour ago, twangster said:

Never tried, but Royal Up is outsourced.  The same company that has operated NCL's bidding system for a while now operates Royal UP.   Perhaps they avoid responding on purpose since they aren't Royal.  

They handle it for the hotel and cruise industry in general.   It's called Plusgrade. 

www.Plusgrade.com

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Bid for 3 different categories in the beginning of March for a 19 May Baltic Cruise.  We're inside, when I checked on March 8th. Both outside and spacious balcony bids were marked "expired" balcony was marked "pending". I received an email a few minutes ago saying our bid was accepted for a balcony which happens to be midship......so it does happen

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15 hours ago, Justice said:

Bid for 3 different categories in the beginning of March for a 19 May Baltic Cruise.  We're inside, when I checked on March 8th. Both outside and spacious balcony bids were marked "expired" balcony was marked "pending". I received an email a few minutes ago saying our bid was accepted for a balcony which happens to be midship......so it does happen

Where did you see the status of your bids?

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On 4/11/2019 at 6:47 PM, Bob_KY said:

@Justice. Agree.  I bid on a GS and won.  I was notified on February 15 with a set sail date of February 24, 2019.  Moving from a JS was great.  

How much did you have to bid to get a GS over a JS. I am thinking it's all plusgrade algorithms and you had the highest.  Ours was spring break and there wasn't a single upgrade to be had, regardless of bid. 

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On 4/12/2019 at 7:41 AM, coneyraven said:

Where did you see the status of your bids?

I had no status, only an email to tell me the bid was received.  1 day before sailing got an email telling me no cabins available and bid rejected.  Being spring break, I understood that, but it was disheartening nonetheless. 

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13 hours ago, GlennGlenn said:

How much did you have to bid to get a GS over a JS. I am thinking it's all plusgrade algorithms and you had the highest.  Ours was spring break and there wasn't a single upgrade to be had, regardless of bid. 

I was motivated to get the upgrade.  My approach; I did a ghost booking to find out GS price on the same ship and time of year.  I considered what I paid for the Ultimate Dining and Voom Packages.  I knew if I got the upgrade I would cancel both.  Armed with that, it was a question of how much I wanted it, but not a full price. 

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4 minutes ago, tradercj said:

What happens if you bid and win but do not like the cabin they gave you. For example, you bid on a balcony and you don't like location, can you turn it down?

I think I remember in the terms that once it accepted its charged and you’re stuck with it. If you’re unsure if you’d like the room I’d cancel the bid on that category. Even though the chances are next to none that anyone would cancel last minute, we cancelled our bid to the Royal suite on Navigator. Didn’t seem worth 1300 more on a 3 day cruise. 

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45 minutes ago, tradercj said:

What happens if you bid and win but do not like the cabin they gave you. For example, you bid on a balcony and you don't like location, can you turn it down?

 

https://www.royalcaribbean.com/faq/topics/royalup-stateroom-upgrade-program

  • Can I reject the RoyalUp℠ upgrade after it is accepted?
  • No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. For more details about RoyalUp℠, click here.

 

  • Can I choose the location or specific features of the RoyalUp℠ upgrade cabin?
  • No, your cabin location and attributes will depend on availability. RCI cannot guarantee a specific cabin number assignment within the upgraded category. For more details about RoyalUp℠, click here.
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I have read one account of someone who was able to get their RoyalUp stateroom assignment changed but I think that was a one-off.  Officially once they accept your offer and charge your credit card you are stuck with whatever they assign you.   It's a little safer in the Suites categories b/c there are few truly bad suites locations.  For the lower categories you are definitely taking a risk.

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2 hours ago, VinceC said:

Would I be able to Royal UP on a cruise that is fully paid for already?   and how would I go about place a BID to Royal UP?

Yes.  I have a cruise in 29 days and the are still emailing me trying to get me to bid.  

A few posts up in this thread @CruiseLife72 posted a link you can try.  

Read about the program before bidding, make sure you understand the nuances.  It works for some but not everyone and there is no guarantee that such an upgrade is even available.  

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19 minutes ago, carmanj said:

Would royal offer you the opportunity to bid on a particular cabin if one was not available?  Seems odd that they would offer some cabins but not all if that were the case.

Yes, it seems like they offer the RoyalUp even if there are no cabins available in that/those category.  That way, if they happen to have a higher category cabin cancellation at the last minute they will have everyone poised to move up automatically and fill the higher category cabins.  If nobody cancels, nobody gets an upgrade.

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The biggest problem I see with the Royal Up Program is with the extras.  For example, if I am in a Oceanview balcony room and I get The Key Program and get an accepted bid to a grand suite The Key is essentially useless.  I would much rather do a Voom combo with the drink package then only to have The Key with a GS.  I have a bid in for a JS and GS on my upcoming sailing on Liberty.  I would keep The Key if I got upgraded to the JS but would change two things if I upgraded to the GS.  If I got the GS I would not get The Key.  Instead I would get the Deluxe Beverage Package with Voom and the Chops lunch special.

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59 minutes ago, Mathew Jones said:

The biggest problem I see with the Royal Up Program is with the extras.  For example, if I am in a Oceanview balcony room and I get The Key Program and get an accepted bid to a grand suite The Key is essentially useless.  I would much rather do a Voom combo with the drink package then only to have The Key with a GS.  I have a bid in for a JS and GS on my upcoming sailing on Liberty.  I would keep The Key if I got upgraded to the JS but would change two things if I upgraded to the GS.  If I got the GS I would not get The Key.  Instead I would get the Deluxe Beverage Package with Voom and the Chops lunch special.

All factors to consider when placing a bid. 

Keep in mind suites do not get dedicated access to activities and on many ships they don't come with Voom.  Key vs. Suite benefits don't overlap entirely except for maybe dedicated seating areas at certain shows.  

Royal UP isn't for everyone or for every cruise.  

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On 4/18/2019 at 9:13 AM, WAAAYTOOO said:

Yes, it seems like they offer the RoyalUp even if there are no cabins available in that/those category.  That way, if they happen to have a higher category cabin cancellation at the last minute they will have everyone poised to move up automatically and fill the higher category cabins.  If nobody cancels, nobody gets an upgrade.

This is true.  I've had to explain this to hubby multiple times because he had to take an OV instead of a JS on the Empress because none were available and keeps getting Royal UP offers to bid on a JS when they have been completely booked for a long time.

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On ‎4‎/‎20‎/‎2019 at 6:24 PM, Hoski said:

This is true.  I've had to explain this to hubby multiple times because he had to take an OV instead of a JS on the Empress because none were available and keeps getting Royal UP offers to bid on a JS when they have been completely booked for a long time.

Yeah - I just confirmed this with Royal this weekend... a little disappointing, as we assumed that if they were offering an opportunity to bid, then there would actually be a cabin available.  We still love the cabin we booked, so all is well.

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On 4/19/2019 at 9:26 AM, mworkman said:

Anyone know how it works if you bid on a royal up room and you have a linked reservation for another room?

I think that would be something you would have to check when you got on board.

I remember one person posting that they won a Royal Up bid, but they had a lot of Casino perks that didn't automatically move to the new room number.

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Cruising in Oct 2020 to Greece for 7 nights on Rhapsody. Currently in a JS. I have not purchased any dining or drink pkgs yet. What do you think would be a "fair" bid to move up to a GS. I know its a way off and current price difference between JS and GS is currently $1200 PP.

Thanks

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4 hours ago, FManke said:

Cruising in Oct 2020 to Greece for 7 nights on Rhapsody. Currently in a JS. I have not purchased any dining or drink pkgs yet. What do you think would be a "fair" bid to move up to a GS. I know its a way off and current price difference between JS and GS is currently $1200 PP.

Thanks

Would being in the GS make a difference in choosing the dining or drink package?  Rhapsody doesn't have Coastal Kitchen, so the only real food related benefit is free room service and being able to dine from the MDR in your room.

Is your itinerary port heavy?  If you aren't going to spend that much time in your room anyways, it may not be worth a whole lot just for a bigger room.  You're already getting double points in the JS.

Personally it wouldn't be worth much more than $100-$200 per person for that switch.

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  • 1 month later...

I purchased a Jr Suite GTY and was assigned a Jr. Suite.  I also purchased The Key.  I bid on a (RoyalUp) GS, and today that bid was accepted.  Like someone above posted, most of the benefits of The Key are included in the Sky Class  of the GS.  So I quickly went online to cancel The Key.  4 days til cruise day!  Just in time! 

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