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Dan G

The New "Seamless" Website

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3 minutes ago, jce2 said:

Pretty much sucks!  Got my cruises loaded as well as my anchor number (the fact that I had to reload everything in the first place is ridiculous!).  But no way to look at the individual cruise details (cruise planner etc.)...If you try to access planner through the main menu it craps out saying it couldn't find the website.  Really big FAIL from the IT department.  I get that it may still be under "development" but any software type worth anything knows you don't take down the old site until the new one is completely ready.

I been involved with projects like this before, they are a beast.  I think Miramar is having a bad day.  Got to be pretty crazy there this morning.  

 

 

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Guest toodle68

Wow.. the new pages after login sucks.. forgetting that my 2019 cruise has gone, it's just terrible UI. 

I don't understand how RC have such basic problems with their website..

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I finished up with all the changes and addition to my reservations list.... that was empty.  As of now i can't view any info on any of my sailings..no cruise planner available or options to purchase an excursion, drink package or wifi for that matter.  Its a good thing i don't sail till Nov., but sucks for those who sail in the next few months! 

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Guest toodle68
5 minutes ago, WAAAYTOOO said:

I can't even get past the "One Time Only" security update.

I got stuck too until I realized the birth year was YY .. which is rare to see.

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1 hour ago, mworkman said:

but sucks for those who sail in the next few months! 

We sail in 18 days, glad I printed off my set sail and cruise documents last month! It seems to me Royal would have emailed a notice to everyone last week about their website upgrade so folks could print what they needed. As Forest said:

Image result for stupid is as stupid does gif

 

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1 minute ago, MaryCS62 said:

Yeah, every time I try to go to Cruise Planner, it loops back to the previous screen that asks for your res #, sail date & ship

...which is what I tried explaining to them over Twitter just a few minutes ago. 

Looks like it's a global issue as others have complained to them, hopefully they will fix ASAP!

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What a mess - just logged in, and every time I come back to the main account screen, something changes:

  • First, it didn't list any cruises (one is in 16 days and the other is next year)
  • Then it listed the March 2018 cruise, but said I hadn't checked in (clicking "Check in" generated an error)
  • Then it listed the March 2018 cruise, and said my check in is complete (which is true)

It still doesn't have my C&A number or show any cruise history. Matt's right - not worth any more time today.

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1 hour ago, zhm said:

It still doesn't have my C&A number or show any cruise history

At the top where it says Crown and Anchor I had to actually enter my C&A number then it knew who I was, still can't find the cruise planner though, or link my wife C&A number.

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12 minutes ago, tiny260 said:

link my wife C&A number.

@tiny260 I have a really stupid question so don't laugh. Is there any reason to have hubby sign up for C&A even though we are together in same cabin? Does he earn the same points? I was C&A member back before most of you were born so it's all new again! LOL

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Got to Cruise Planner from the main RCCL page, "Already booked" "Cruise Planner" "Reserve Now", entered the information for my cruise and then I could see everything including what I had already booked by viewing my calendar.

Edit 1, linking back out of the Cruise Planner to "My Cruises" didn't work, it just took me back to the new main log in page.

Edited by tiny260

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1 minute ago, Boston Babe said:

@tiny260 I have a really stupid question so don't laugh. Is there any reason to have hubby sign up for C&A even though we are together in same cabin? Does he earn the same points? I was C&A member back before most of you were born so it's all new again! LOL

Yes, you want him to have his own number, then you both get the benefits. An example, as a Diamond my wife and I get 3 drinks, per night loaded to our sea pass card that can be used at any bar, I don't drink so basically my wife gets 6 drinks every night, another example would be that you buy 1 shake at Johnny Rockets and get one free, so with both cards being C&A members you get 2 free shakes, etc., etc..

With the drinks provided because of our status we never buy a drink package, my wife is good to get 2 glasses of wine a night, much less trying to get 6 down.

Other people will have other opinions, but IMO, it's worth it, it's free... if you've cruised Royal in the past you can always call C&A and try to have them retro him back to his first cruise.

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1 minute ago, tiny260 said:

if you've cruised Royal in the past you can always call C&A

Thanks so much! I will sign him up. NOT TODAY THOUGH!! LOL. that would be crazy! I'm not even signing in anymore! Appreciate your help!

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Glad I am not the only one that is having trouble!  I was able to log in, but I can only see the reservation numbers.  There is nothing else clickable on the dashboard to take me to other reservations (dining, excursions etc) on the page.  Hopefully the kinks will be worked out soon enough.

 

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50 minutes ago, RBRSKI said:

Not touching the site until as least tomorrow  :3_grin:

Me too.  I do have a few things that I wanted to get in the cruise planner before our cruise in 16 days but it will wait.   At least I printed out our Sail Passes on Monday!

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1 hour ago, Pipedream said:

We leave Sunday. . .if we can't get on the website to print out the Set Sail pass, will they do that for us at the terminal?

Believe it or not, some people just show up at the terminal with only their ID.  It takes a little longer, but it is always a fall back.  

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