JasonL Posted July 14, 2020 Report Posted July 14, 2020 I really like my TA, I feel so bad for her right now. She was very appreciative of the cruise I just booked for next year and was excited that I was booking something not canceling. I think I'll try and book my non-cruise trips with her as well for anything I have coming up even though I normally would do it myself. crisgold52, teddy, WAAAYTOOO and 8 others 5 6 Quote
VACruiser Posted July 14, 2020 Report Posted July 14, 2020 I like my TA Michelle Cunningham too and hope the best for her but here’s my rant - I’m so ticked off at Royal Caribbean right now it’s hard to think straight. I cancelled a cruise that was scheduled for Dec 20 on Harmony on 18 May 20 as we didn’t want to cruise in the craziness this year. I chose to get a refund and as of July 14th 2020, I’m still waiting for my money back. That’s just robbing the customer. I can’t imagine any other company running a business like this and keeping brand loyalty. They have kept my money interest free and held hostage for almost 60 days and counting. If I would have gotten the money in 7-10 days, like it should have been, I would have booked another cruise but now they have kept it for sooooo long no way I’m giving them any money. They have proven they can’t be trusted with anymore than the deposit. Paying of cruises early like I used to do - nope no more money until I have to pay final. I’m trying to decide if I want to cancel my final RCI cruise on November 21 on Oasis and say bye-bye cruise line and do something else. I’m hanging on to a very small string and it’s about to snap. This really ticks me off!!! Quote
Jill Posted July 14, 2020 Report Posted July 14, 2020 1 hour ago, VACruiser said: I like my TA Michelle Cunningham too and hope the best for her but here’s my rant - I’m so ticked off at Royal Caribbean right now it’s hard to think straight. I cancelled a cruise that was scheduled for Dec 20 on Harmony on 18 May 20 as we didn’t want to cruise in the craziness this year. I chose to get a refund and as of July 14th 2020, I’m still waiting for my money back. That’s just robbing the customer. I can’t imagine any other company running a business like this and keeping brand loyalty. They have kept my money interest free and held hostage for almost 60 days and counting. If I would have gotten the money in 7-10 days, like it should have been, I would have booked another cruise but now they have kept it for sooooo long no way I’m giving them any money. They have proven they can’t be trusted with anymore than the deposit. Paying of cruises early like I used to do - nope no more money until I have to pay final. I’m trying to decide if I want to cancel my final RCI cruise on November 21 on Oasis and say bye-bye cruise line and do something else. I’m hanging on to a very small string and it’s about to snap. This really ticks me off!!! I’m pretty sure they’re robbing Peter to pay Paul at this point. They are burning $250 million a month just to keep ships afloat. The only money they have coming in are deposits, payments/final payments and cruise planner purchases. When someone makes a final payment, that money likely goes to pay someone else’s refund. I’m not making excuses for them but this has been a financial disaster. Not to mention most of these refunds are being done by hand as there isn’t a Computer program mass cancellations, although there should be by now. I’m not booking anything new until this appears to be behind us. I had 2 booked before the bottom fell out. One was already canceled (May) and rebooked for October (likely to be canceled) and one for October 2021. I’ve got enough FCC to just about pay for both so I’m not giving them anymore money. Have you escalated to a manager or resolutions team? I will say it makes no sense in how they’re processing refunds. Some get theirs quickly, others wait months. cruisellama 1 Quote
SpeedNoodles Posted July 14, 2020 Report Posted July 14, 2020 It's not just Royal Caribbean who has been slow with refunds. I've seen complaints with most of the major cruise lines (and some of the not so major ones who won't even offer a refund option). I've received money back on cancellations made in June while I'm still waiting for money back on May cancellations - there's not a lot of logical order (at least that I can figure out). However, there are dozens of threads about slow refunds. I applaud this one about supporting our fantastic TAs. They really have been taking a hit. If I traveled at all anywhere I'd totally give her my business. USCG Teacher, PRebecca and teddy 3 Quote
WAAAYTOOO Posted July 14, 2020 Report Posted July 14, 2020 2 hours ago, VACruiser said: I cancelled a cruise that was scheduled for Dec 20 on Harmony on 18 May 20 as we didn’t want to cruise in the craziness this year. I chose to get a refund If you cancelled a cruise (using Cruise With Confidence), you will not be getting a refund. The only option for self-cancellation using CWC is a 100% FCC. Since you did this in May, I certainly would have thought that you would have gotten the FCC by now, but if you are looking for a refund, I'm afraid you won't be seeing it. Quote
VACruiser Posted July 14, 2020 Report Posted July 14, 2020 31 minutes ago, WAAAYTOOO said: If you cancelled a cruise (using Cruise With Confidence), you will not be getting a refund. The only option for self-cancellation using CWC is a 100% FCC. Since you did this in May, I certainly would have thought that you would have gotten the FCC by now, but if you are looking for a refund, I'm afraid you won't be seeing it. Oh that would be interesting and a total misunderstanding on my part. An email has now been fired off to poor Michelle on what category I’m in at the moment. If that’s true I can apply the FCC to my November 21 cruise so I guess it would work but that just leaves more money with RCI. As @Jillstated above they need money from others to pay others money out is the very definition a Ponzi Scheme. Quote
joshgates Posted July 14, 2020 Report Posted July 14, 2020 38 minutes ago, WAAAYTOOO said: If you cancelled a cruise (using Cruise With Confidence), you will not be getting a refund. The only option for self-cancellation using CWC is a 100% FCC. Since you did this in May, I certainly would have thought that you would have gotten the FCC by now, but if you are looking for a refund, I'm afraid you won't be seeing it. Hmm, not sure there. I canceled one for July just after final payment but before they canceled it, got a refund for 75% with a FCC for the other 25%. I'd thought the same as what you said so inquired and was told that you'd get a refund for anything that you'd typically get refunded without the CWC and a FCC for anything that you'd ordinarily forfeit. In this case I'd assume they'd get a refund for everything except the deposit and that they'd get as a FCC. That said, I got the refund relatively quickly but the FCC I had to call about, evidently some sort of mixup with that. Got corrected within a few days though. WAAAYTOOO 1 Quote
Matt Posted July 14, 2020 Report Posted July 14, 2020 11 hours ago, JasonL said: I really like my TA, I feel so bad for her right now. She was very appreciative of the cruise I just booked for next year and was excited that I was booking something not canceling. I think I'll try and book my non-cruise trips with her as well for anything I have coming up even though I normally would do it myself. teddy and Ogilthorpe 2 Quote
Lovetocruise2002 Posted July 14, 2020 Report Posted July 14, 2020 I just booked a cruise yesterday with mine! lol No FCCs or anything attached. Just a nice, simple, book this on Deck 17 please. Done. Now I just need it to sail! teddy, Bob_KY, Ogilthorpe and 5 others 7 1 Quote
SteveinSC Posted July 14, 2020 Report Posted July 14, 2020 If our March sailing on Harmony is cancelled (again), our back up plan is to go visit the mouse in Orlando (since thats obviously so much safer). We will use our TA for that, as well. I really feel for them all, and ours (Kelley Hardy with MEI) has been amazing. Ogilthorpe and WAAAYTOOO 2 Quote
WAAAYTOOO Posted July 14, 2020 Report Posted July 14, 2020 28 minutes ago, joshgates said: Hmm, not sure there. I canceled one for July just after final payment but before they canceled it, got a refund for 75% with a FCC for the other 25%. I'd thought the same as what you said so inquired and was told that you'd get a refund for anything that you'd typically get refunded without the CWC and a FCC for anything that you'd ordinarily forfeit. In this case I'd assume they'd get a refund for everything except the deposit and that they'd get as a FCC. That said, I got the refund relatively quickly but the FCC I had to call about, evidently some sort of mixup with that. Got corrected within a few days though. You are right. I should have said....if you cancel using CWC, you will receive a 100% FCC on the cruise fare. Taxes, port fees and gratuities will be refunded to the original form of payment. If you received 25% of your cruise fare as cash, then that's the first I've heard of that !! joshgates 1 Quote
joshgates Posted July 14, 2020 Report Posted July 14, 2020 10 minutes ago, WAAAYTOOO said: You are right. I should have said....if you cancel using CWC, you will receive a 100% FCC on the cruise fare. Taxes, port fees and gratuities will be refunded to the original form of payment. If you received 25% of your cruise fare as cash, then that's the first I've heard of that !! Yup, no idea if I was "victim" of a beneficial mix up or not, but I got everything back as cash except 25% of the fare. Really surprised me since I expected to just get it back as a FCC. WAAAYTOOO 1 Quote
Dad2Cue Posted July 14, 2020 Report Posted July 14, 2020 53 minutes ago, WAAAYTOOO said: You are right. I should have said....if you cancel using CWC, you will receive a 100% FCC on the cruise fare. Taxes, port fees and gratuities will be refunded to the original form of payment. If you received 25% of your cruise fare as cash, then that's the first I've heard of that !! I don't know if this is related or not. It seems as if everything depends on whether it is booked "refundable" or "non-refundable". Then it just depends on if you cancel BEFORE the final payment date or AFTER the final payment date. This seems to create four entirely different scenarios so I never know for sure what happens in each case. To make it even more complicated. What if you book as a non-refundable DEPOSIT but pay everything in full before the final payment date. If you cancel before the final payment date---do you get a FCC for the deposit and does the additional money get refunded??? It is enough to make my head explode. Quote
Hutcherl Posted July 14, 2020 Report Posted July 14, 2020 4 hours ago, VACruiser said: I like my TA Michelle Cunningham too and hope the best for her but here’s my rant - I’m so ticked off at Royal Caribbean right now it’s hard to think straight. I cancelled a cruise that was scheduled for Dec 20 on Harmony on 18 May 20 as we didn’t want to cruise in the craziness this year. I chose to get a refund and as of July 14th 2020, I’m still waiting for my money back. That’s just robbing the customer. I can’t imagine any other company running a business like this and keeping brand loyalty. They have kept my money interest free and held hostage for almost 60 days and counting. If I would have gotten the money in 7-10 days, like it should have been, I would have booked another cruise but now they have kept it for sooooo long no way I’m giving them any money. They have proven they can’t be trusted with anymore than the deposit. Paying of cruises early like I used to do - nope no more money until I have to pay final. I’m trying to decide if I want to cancel my final RCI cruise on November 21 on Oasis and say bye-bye cruise line and do something else. I’m hanging on to a very small string and it’s about to snap. This really ticks me off!!! I understand, completely, how you feel. I’m still owed half of the money I have invested. They did return the first half last week but I have to wait to the second week of August for the other half, so they say. They say there is a delay because of the amount of requests. Okay, I understand that. But 60-90 days is ridiculous. So finally somebody was able to finally find the time to process one half of the money owed. But what in the world is the reason for only refunding half?? They are definitely sitting on refunds. I don’t think it can be explained in any other way. With that said, I’m a loyal customer and will sail as soon we can. I just think it’s unfair how they are handling refunds. When you make a purchase, it’s immediately charged to you account. I don’t expect the refunds to be immediate but a 7-10 days is reasonable. Southwest changed my flight so I was able to get a refund, not future credit. I was getting the refund alerts on my credit card while I was still on the phone with them requesting the refund. Just saying Quote
sk8erguy1978 Posted July 14, 2020 Report Posted July 14, 2020 (edited) 6 hours ago, SpeedNoodles said: It's not just Royal Caribbean who has been slow with refunds. Yup! Took an act of congress to get my added upgrades with United Airlines refunded. Finally got the last $11.20 USD for two "September 11th Security Fee" for a two tickets booked with miles. I cancelled those flights back in late April. I did cancel some cruise planner purchases on June 6th and June 20th and received those refunds around the end of June. Edited July 14, 2020 by sk8erguy1978 add united Quote
Dad2Cue Posted July 14, 2020 Report Posted July 14, 2020 2 hours ago, sk8erguy1978 said: Yup! Took an act of congress to get my added upgrades with United Airlines refunded. Finally got the last $11.20 USD for two "September 11th Security Fee" for a two tickets booked with miles. I cancelled those flights back in late April. I did cancel some cruise planner purchases on June 6th and June 20th and received those refunds around the end of June. Don't get me started on United Airlines. I cancelled our flights back in April along with our cruise. United made absolutely no effort to refund anything. They simply directed me to their website to request a refund. In order to request a refund "I had to cancel the flight first" and then request the refund. The very instant that I cancelled a future flight credit was generated. Then the refund request was denied because they claimed that I cancelled the flight. I could somewhat understand except they were making daily changes to my flight that resulted in five connecting flights and tripling the time to reach my destination. United maintained there wasn't a "significant disruption" to my original itinerary even though some connections were impossible and one segment was cancelled. I'm in the final stages of a credit card dispute and it seems certain my temporary credit will be finalized soon and I will have a full undisputed refund. It took awhile but RC made everything right 2 months ago. Given all the complaints about RC, I can only say the United Airlines makes RC look good. sk8erguy1978 and WAAAYTOOO 1 1 Quote
sk8erguy1978 Posted July 14, 2020 Report Posted July 14, 2020 4 minutes ago, Dad2Cue said: Don't get me started on United Airlines. I cancelled our flights back in April along with our cruise. United made absolutely no effort to refund anything. They simply directed me to their website to request a refund. In order to request a refund "I had to cancel the flight first" and then request the refund. The very instant that I cancelled a future flight credit was generated. Then the refund request was denied because they claimed that I cancelled the flight. I could somewhat understand except they were making daily changes to my flight that resulted in five connecting flights and tripling the time to reach my destination. United maintained there wasn't a "significant disruption" to my original itinerary even though some connections were impossible and one segment was cancelled. I'm in the final stages of a credit card dispute and it seems certain my temporary credit will be finalized soon and I will have a full refund. It took awhile but RC made everything right 2 months ago. Given all the complaints about RC, I can only say the United makes RC look good. Yep. Originally things were denied. Mine was an uphill battle but honestly, not all that horrible. I had to lay everything out for them purchase by purchase, and submit a statement via some refund link. The status page made it seem like things were being denied too, but I just sat and waited for emails with every intention of disputing it with my CC. I was okay with the credit and received that quickly, problem was I had a bunch of paid upgrades and United just shrugged their shoulders "non-refundable." I had $793.00 dollars in paid upgrades vs the $376.80 base fare as my credit. I was going down swinging. I could type a book of the chain of events but it was a mess to start because I was fighting for Premium Economy refunds after jumping on a First Class upgrade deal ... THEN we decided to cancel. In the end all the money went back to my credit card less that United credit. Dad2Cue and WAAAYTOOO 2 Quote
Dad2Cue Posted July 14, 2020 Report Posted July 14, 2020 2 hours ago, crisgold52 said: Just a personal anecdote. With the amount of refunds and in some cases EXTRA funds being disbursed by accounting in theory a cruise with confidence certificate is refundable. I know this as RSS has advised it's all based on circumstances and depending who you get on the line... refunding basically anything is possible. OF course the RCL agent has to follow the guidelines but in some cases they can be waived. Again it's all circumstantial but at this point anything is possible with RCL depending who you get on the phone of course it does take a lot of effort though and it doesn't always work the first time so patience is key when negotiating. But RCL does try to satisfy its directly booked guests. I know personally since I have already had several exceptions made for my sailing. I agree that they try to make things right. It would be interesting to know if travel agents would agree also. They must have a tough job being the person in the middle. I haven't had any extra refunds being dispersed. However, I have on several occasions done an online mock booking in order to know exactly what the final cost should be. When I call in to make the reservation, I get quoted an amount that can be several hundred dollars less than I anticipate. Usually the discrepancy is that taxes and fees are less than what is listed online. I always get a bit nervous about doing a reprice later on because I think they will correct the "error". Oddly, they always keep the same amount for taxes and fees no matter how many times I reprice. Just the fact that they do a reprice says something. Also, those 30% and 60% discounts seem to be overly generous. I can never figure out how they calculate those! Quote
PRebecca Posted July 14, 2020 Report Posted July 14, 2020 19 hours ago, JasonL said: I really like my TA, I feel so bad for her right now. She was very appreciative of the cruise I just booked for next year and was excited that I was booking something not canceling. I think I'll try and book my non-cruise trips with her as well for anything I have coming up even though I normally would do it myself. I love this and went thru the exact same scenario; the MEI TA I'd been using is one of the 3 that recently left the industry (and good for her) and I got assigned a new MEI TA and also felt like I should be giving her any business I reasonably could. I had just booked an all inclusive land vacation while I was waiting to virtually 'meet' the new TA and as soon as I was introduced asked if I could transfer her that booking I had made. It wasn't necessary; it was a simple AI and a well established resort that I could handle but felt like I wanted to 'help' the industry any way I could. (that was a spur of the moment NEED VACATION booking that I ended up cancelling anyway before the transfer went thru) so anyhoo when I got another Casino offer and 2nd room for some of our kids to join us I did it all thru the new TA. With all the cancelled vacations we'd had this year I was itching to get something firm on the books and booked a really really cool land trip but it's at a tiny boutique hotel (and a pre-stay at a local cheap-o hotel on the beach before heading to the cliffside boutique place; so excited!!!) with flight credits and a couple minor annoyances so I didn't want to give her that PITA but am in the same mind set that I am trying to 'help' in any way I can. I feel what you're saying and agree! Didn't mean to ramble on but points for being on topic for once WAAAYTOOO 1 Quote
Lovetocruise2002 Posted July 15, 2020 Report Posted July 15, 2020 7 minutes ago, crisgold52 said: MEI is very reputable, its unfortunate that up here in Canada not many of us use their services per se How do you know that? Do you have data to support that statement? Just curious. Quote
Joe01 Posted July 15, 2020 Report Posted July 15, 2020 Just as a general question - what is the hype with travel agents on here all about? I've never really used them and just wondering why they are so loved. Quote
stormchaser Posted July 15, 2020 Report Posted July 15, 2020 37 minutes ago, Joe01 said: Just as a general question - what is the hype with travel agents on here all about? I've never really used them and just wondering why they are so loved. I have had multiple issues with my cancelled cruise that was supposed to happen this Sunday, July 19th on HOS. My travel agent has been a God-send as she has been the one waiting on hold for many hours on my behalf. (The last 2 weeks especially) She does not get paid until I cruise, and I am sure all on here can vouch for the money all TA's have lost since this all happened. She still calls and gives me updates with her same chipper voice as if nothing is going on in her world. She has been great as I have been frustrated with Royal over my issues. This is the reason I am sure that the posters on here, and myself, are very happy to have dedicated TA's who still deliver even when their financial world is being turned upside down.... WAAAYTOOO and USFFrank 2 Quote
Hutcherl Posted July 16, 2020 Report Posted July 16, 2020 If you find a good one keep them close. I have used several. The current one(first time Using) never returns emails and is annoyed when you push to get communication from her. I’m to the point that I’m probably not using one anymore. I like to control my booking so I’ve never found real value in one. Not one has ever informed me of a price reduction . I had to notify everyone when the price dropped. Not once did one surprise me. This is really the reason I started using TAs in the first place. And I believe if there is a reasonable dispute, nobody is going to fight on your behalf like you. My experience is that A TA quickly says there is nothing that can be done. But in reality, I believe if I had the ability to deal with RC directly I could easily get reasonable disputes corrected. I’m sure there is great value in having a great TA handle your reservation. I just have struck out pretty much every time. crisgold52 1 Quote
cruisellama Posted July 16, 2020 Report Posted July 16, 2020 On 7/14/2020 at 6:34 AM, Jill said: I’m pretty sure they’re robbing Peter to pay Paul at this point. They are burning $250 million a month just to keep ships afloat. The only money they have coming in are deposits, payments/final payments and cruise planner purchases. When someone makes a final payment, that money likely goes to pay someone else’s refund. I’m not making excuses for them but this has been a financial disaster. Not to mention most of these refunds are being done by hand as there isn’t a Computer program mass cancellations, although there should be by now. I’m not booking anything new until this appears to be behind us. I had 2 booked before the bottom fell out. One was already canceled (May) and rebooked for October (likely to be canceled) and one for October 2021. I’ve got enough FCC to just about pay for both so I’m not giving them anymore money. Have you escalated to a manager or resolutions team? I will say it makes no sense in how they’re processing refunds. Some get theirs quickly, others wait months. I believe you're right on. All these future cruise deposits are needed just to help with the minimum staff still working to process refunds for cancelled activities. They're hanging out on recent bond issues - think around $2B, which keeps the business alive maybe a year without operations. Selling off two ships they repossessed from Pulmanar. Surprised they bought the remaining interest in Silverseas, but high end lines can generate a lot more profit/per passenger. They're going to need to get something moving, even if its running some pilot cruises that just stay at sea for a few days or just visit private islands. I read Aida will start that way in Europe. Not sure we'll see things trend better until a vaccine is announced. There are nay sayers that are just ready to pounce on this industry. Quote
Neesa Posted July 16, 2020 Report Posted July 16, 2020 11 hours ago, Hutcherl said: I’m sure there is great value in having a great TA handle your reservation. I just have struck out pretty much every time. FYI Sharla Manglass and additional MEI TA are in a different league. I promise you I get emails from her saying RCCL is having a sale, I checked your sailings, sometimes I do better sometimes my current price is still better. She has been amazing during this time of cancellations and FCC's I know I could not have done any better on my own, She advocates for me each and every time. And mind you, essentially all while currently working for free. I would never go it alone again, dealing with RCCL especially when dealing with reps that are not that skilled is scary, no thanks, MEI is the way to go! Jill and Hutcherl 2 Quote
WAAAYTOOO Posted July 16, 2020 Report Posted July 16, 2020 I also adore my MEI Agent but I will say....I do not consider it her "job" or responsibility to find price reductions for me. I'm not saying that she hasn't, from time-to-time. She certainly has. But there is no way that she has time to check every cruise for every client every day. There just aren't enough hours. I consider it MY job to find a price reduction and then let her take care of vetting it. Believe me, I have led her on many a wild goose chase on my behalf...giving her incorrect dates, incorrect ships, incorrect YEARS. But she never says a word. She has learned, over the years, that it's just me being me. She does her best to figure out what I'm asking her to do and then lets me know if there's something to it or not. I'm an awful client. I change sailings, I change rooms, I downgrade from suites and then back up again. She once did a price adjustment for me which ended up saving me a whopping $19. I would never have had her do that if I had known it was that small. She chases every rabbit down every hole that I send her way without even a hint of frustration....and all without a dime of commission since Feb (for me). USCG Teacher, teddy, Lovetocruise2002 and 4 others 4 2 1 Quote
krhardy Posted July 17, 2020 Report Posted July 17, 2020 On 7/14/2020 at 9:46 AM, SteveinSC said: If our March sailing on Harmony is cancelled (again), our back up plan is to go visit the mouse in Orlando (since thats obviously so much safer). We will use our TA for that, as well. I really feel for them all, and ours (Kelley Hardy with MEI) has been amazing. Thanks It has definitely been a difficult time, but I'm so glad to be here to walk my clients through all of this craziness. Looking forward to cruising again...I think I'm going through withdraw! Matt, SpeedNoodles, WAAAYTOOO and 2 others 2 3 Quote
SteveinSC Posted July 17, 2020 Report Posted July 17, 2020 9 minutes ago, krhardy said: Thanks It has definitely been a difficult time, but I'm so glad to be here to walk my clients through all of this craziness. Looking forward to cruising again...I think I'm going through withdraw! Kelley! Good to "see" you here! I, and everyone else (I speak for everyone, now) thanks you and all your colleagues for your effort and sacrifice of time and energy. Brighter days ahead! Neesa, Matt and krhardy 1 2 Quote
lovecruising!!! Posted July 17, 2020 Report Posted July 17, 2020 I am trying to Book a cruise for May 2021, I emailed MEI, from a form on their website, but still haven't heard anything. Any suggestions ? Quote
WAAAYTOOO Posted July 17, 2020 Report Posted July 17, 2020 Contact Michelle Cunningham directly. [email protected] She is very responsive SpeedNoodles, lovecruising!!! and Bob_KY 2 1 Quote
lovecruising!!! Posted July 17, 2020 Report Posted July 17, 2020 26 minutes ago, WAAAYTOOO said: Contact Michelle Cunningham directly. [email protected] She is very responsive Thanks for the help. Michelle already responded, and is working on this. Thanks !! teddy, SpeedNoodles and Bob_KY 2 1 Quote
WAAAYTOOO Posted July 17, 2020 Report Posted July 17, 2020 7 minutes ago, lovecruising!!! said: Thanks for the help. Michelle already responded, and is working on this. Thanks !! You’re so welcome. She’s the greatest. FoxboroCruiser, SpeedNoodles and teddy 1 2 Quote
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