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VACruiser

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VACruiser last won the day on March 4

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About VACruiser

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  1. You can also hit them up on Twitter or Facebook and you will get a response. In my case I had waited 60 days for a refund and called my TA who in turn called RCI to find out my refund had fallen through a big dark crevasse (my visual anyways) and got lost. Once that was determined I got a refund within 5 days. I have learned in the cruise world having a Travel Agent is almost a mandatory only because the cruise lines can be very hard to deaI with and I think it’s almost by design.
  2. I have a Crown Loft Suite (CLS) planned for November 21 on Oasis of the Seas that I booked in 2019. After the most recent sale came out this week I priced another cruise for a CLS for April 22, and to my surprise, I noticed that the price had risen $1300 dollars for the exact same specifications. Sorry if I’m late to the sad-party but has this been the case on all cruises going forward? The difference in price was $5400 to $6700 with the exact specifications. That’s a pretty big jump in price.
  3. It took over 75 days to get my refund for my last non-cruise so the sting is still very real to me. It would take a lot of time and forgetting the last experience for me to give RCI any money. I swore I would never give them money until they start cruising again and at the moment I’m standing by that. Count me on the I’m on the #nomoneyRCI train. We’ll see how long that lasts when the 2022 cruises get posted in the fall.
  4. I’m with you on that...today is July 19 ( cancelled 18 May 20) and still nothing of a refund. I called my TA last week, and much to my chagrin, my paperwork for the refund fell through the cracks - imagine that. So the TA went over the numbers with RCI to make sure the refund will be correct, and after RCI keeping $200 due to a changing dates long ago, I should see a refund - well sometime. It’s maddening what they are doing. I don’t know how they will ever get loyalty again as I’m just one person and I’m sure there are lots of people like me. I’m basically losing $200 for a silly reason, long story, but I guess that’s my RCI tax or donation to the RCI cause.
  5. Oh that would be interesting and a total misunderstanding on my part. An email has now been fired off to poor Michelle on what category I’m in at the moment. If that’s true I can apply the FCC to my November 21 cruise so I guess it would work but that just leaves more money with RCI. As @Jillstated above they need money from others to pay others money out is the very definition a Ponzi Scheme.
  6. I like my TA Michelle Cunningham too and hope the best for her but here’s my rant - I’m so ticked off at Royal Caribbean right now it’s hard to think straight. I cancelled a cruise that was scheduled for Dec 20 on Harmony on 18 May 20 as we didn’t want to cruise in the craziness this year. I chose to get a refund and as of July 14th 2020, I’m still waiting for my money back. That’s just robbing the customer. I can’t imagine any other company running a business like this and keeping brand loyalty. They have kept my money interest free and held hostage for almost 60 days and counting. If I would have gotten the money in 7-10 days, like it should have been, I would have booked another cruise but now they have kept it for sooooo long no way I’m giving them any money. They have proven they can’t be trusted with anymore than the deposit. Paying of cruises early like I used to do - nope no more money until I have to pay final. I’m trying to decide if I want to cancel my final RCI cruise on November 21 on Oasis and say bye-bye cruise line and do something else. I’m hanging on to a very small string and it’s about to snap. This really ticks me off!!!
  7. I really liked Key West on a stop I had on a Carnival ship. But, if you happen to be there during one of their interesting festivals in the fall you will be in for an eyeful of things you wish you’ve never seen. 😒
  8. I wonder what the profit margin is for a full ship versus a well socially-distanced ship say around 50% capacity? A company has to make money to operate and I’m quite sure operating a Oasis class ship is an extremely expensive venture. They may start like this, just to get going, but as time goes on, money must be generated heavily to pay back all these loans cruise companies have been borrowing to stay operating. I know this is a cruise blog, and people on it have a high level of tolerance for cruising under extreme conditions just to get going, but I have to think it’s still a minority portion of the ship. To get back to making money they need new people to try cruising and getting the ships back to a high profit margin. Either more people cruise or they raise the prices for cruising. Something has to change in order for the company to become profitable again and that’s going to be tough with social distancing which probably equates to lower people numbers on ships. We shall see but I do love the business aspect of how this is going to work.
  9. Not sure about that as I have read as many RCI horror stories like yours as others. It’s a perception that one cruise line is more compassionate than others when in reality they are all struggling with the overall same problem - burning through cash with minimal cash infusions. The rest is left to who you talk to and it’s truly one hand not telling the other what it’s doing. At some point I almost think it’s on purpose to make it confusing almost like RCI, a multi billion dollar company, purposely keeping its IT capabilities at 1990 levels. I have never understood it but here we are.
  10. I think all this refund/FCC shenanigans is Royal winning a battle but overall may just lose the war. I’m still waiting on a cruise refund and some FCC. It’s on my count, day 45, and it’s been all quiet on the Russian front. I’m frustrated with what they are doing but I do understand it. They are hemorrhaging money with no revenue incoming so they are trying to hold unto the money for as long as they can as that is their near term target; but, it angers me as a consumer that they are doing this and it makes me question my need to go cruising in the future. How many people are like me that are thinking the same thing. I spend 7+ thousand on cruises all together so add lots of my mind-set up and they we lose loyal cruisers who will find other ways to spend their money. There are lots of resorts and vacation places vying for that money. I used to look forward to emails from Royal announcing new sales but now I just delete them knowing that all they want is more money to hold unto and not return in a reasonable fashion if it gets cancelled. They have hurt their loyal base. It’s to bad they have chosen this route - understandable, but not prudent.
  11. push me ^^^^^ and all will change!!!!
  12. I’m still waiting on a refund for a cancelled cruise and I’m in the 40+ days mark. But, 90 days is just criminal in my mind. How would it be if I took a cruise and paid RCI 90 days after the cruise - I don’t think that would work but it sure seems to work in the opposite direction. No where else would this be allowed in commerce. I can add all kinds of analogies but I’ll leave it with - criminal! I have a cruise scheduled for November 2021 but I’m hanging by a thread here and extremely disappointed with RCI on this issue. I’m about to scrap it all and just start doing land based vacations...I’m still hanging in there but some days it is just an irritant.
  13. I imagine their driving factor in any of these decisions is about preserving as much money as possible. The thing that will change that is the backlash their decisions get; the blowback factor. And, this got one so they modified their rules to accommodate these changes. In the end of the day they still need to preserve the company as well as some thread of customer satisfaction. In normal times that is hard, but under these circumstances, almost impossible. Their customer service was spotty to begin with and this situation it has shown how poor it truly is. I’m still waiting for my money back on a cancelled cruise - I think I’m in the 40 day mark now - that is a bad company practice and it leaves a terrible taste in my mouth and there are thousands of people just like me.
  14. Reading these items makes me sad. I cancelled a cruise and I’m now at day 40 for a refund - my calculation and I’m sure not theirs. They did refund the excursions and I think insurance money within 3 weeks but the bulk of the money about $2.5k is sitting in crazy RCI limbo world. What this has done to me is taken the shine off a company I once used to give money to readily for a cruise vacation. Now I can’t trust them with any money and I am questioning if I should ever go cruising again. I’m very new to cruising and I liked it the four times I have travelled but this has really dampened my cruising mindset. It’s time to start looking elsewhere for my vacations. And, I’m sure I’m not the only one with this mindset. RCI may well weather this storm but loyalty has taken a hit on cruisers and they will lose valued customers.
  15. I’ve already cancelled a cruise for later this year because I wanted to see what happens. My caution is waiting to see which ports are accepting travelers. I cruise for destinations so if my itinerary changes that would be a deal breaker for me. Wearing a mask on vacation also does not make me want to go cruising; just doesn’t seem like a vacation to me and makes it too surreal. I don’t have a cruise for 18 months so I’m in the wait and see mode. I hope it comes back but...who knows.
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