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LIFT & SHIFT! THIS IS WHY YOU SHOULD USE A TRAVEL AGENT!


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35 minutes ago, Kathleen said:

We were able to Lift and Shift our cruise from a 9 night Greek Isles 2020 to a 9 night Greek Isles in 2021. The itenerary was mostly the same except a port or two within the itenerary was different. My understanding of itenerary was “9 night Greek Isles”, “7 night Western Caribbean”, 7 night Alaska Inside Passage round trip, etc... even though exact ports may differ. Different ship, same basic itenerary and a huge savings by keeping our original pricing. We paid no additional monies. Hope it will work ou for you. 

+1. Our has two different ports from our first sailing. Let alone a completely different embark/debark port. Shouldn't cost ANYTHING more.

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You need an AWESOME TA to negotiate the Lift & Shift Royal wedgie!! I have one!! A HUGE HUMONGOUS "HAT'S OFF" TO SHARLA at MEI! She Lifted and Shifted our Dec 28, 2020, Galveston Adventure 7

Actually, smart move is to book with a TA and let them do all of this work. More time to share fun gifs here!

Will verify that the HOLD TIMES ARE INSANE!  Took one of our agents over 6 hours in two days to get FCCs applied to a reservation before final payment was due.  I know all TAs no matter what company t

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2 hours ago, Jolly Ogre said:

Does not apply 

NEW! Introducing Lift & Shift for those guests simply wishing to move their existing booking to next year. Eligible for rebooking between now and August 1, 2020, guests can protect their original price and promotional offering simply by selecting a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year

 

The only one that is close is $300 pp more, and that is with a port change, going to St Maarten and not St Kitts. 

1 hour ago, Kathleen said:

We were able to Lift and Shift our cruise from a 9 night Greek Isles 2020 to a 9 night Greek Isles in 2021. The itenerary was mostly the same except a port or two within the itenerary was different. My understanding of itenerary was “9 night Greek Isles”, “7 night Western Caribbean”, 7 night Alaska Inside Passage round trip, etc... even though exact ports may differ. Different ship, same basic itenerary and a huge savings by keeping our original pricing. We paid no additional monies. Hope it will work ou for you. 

+2 for this, along with @Baked Alaska's reply. I just did L&S for my Iceland and Greenland cruise, which not only has a big port change (remove Sydney, NS and replace it with Kirkwall, Scotland), but the destination port is completely different -- Southampton instead of Dublin! If that was allowed (admittedly for a once-per-year sailing), I can't see them disallowing one that changes out St. Kitts with St. Maarten (which, btw, is a GREAT trade IMO).

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Just bailed on our Allure Med cruise for September. We used Lift & Switch to change to Harmony.

First time ever working with @michelle from MEI and she sorted it all out in the blink of an eye. So glad we took the plunge and asked her to look after our booking.

The current price of the Harmony cruise is more than double what we paid for Allure and now we have something to look forward to rather than worry about.

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On 5/10/2020 at 9:37 PM, WAAAYTOOO said:

Can I book a new cruise and then L&S it ?  Thinking about booking an Alaskan cruise for this year and then Lifting &Switching it to next year.  I’m reading on CC that you have until 1 August to book and L&S. I thought it was only applicable to cruises already booked but reading conflicting information. 

 

On 5/10/2020 at 10:00 PM, Ogilthorpe said:

I've read the rules ... and I dont see any barrier this! 😁

 

On 5/11/2020 at 3:05 AM, FionaMG said:

I have seen several reports on CC of this being done successfully.

I tried this this morning with my travel agent. She contacted Royal Caribbean and was told this only applies to existing bookings. In Matt's blog posting the other day it was put down that you could create a new reservation and lift & shift  https://www.royalcaribbeanblog.com/2020/05/11/royal-caribbean-lift-and-shift-information-frequently-asked-questions

Does it matter when a cruise was booked?

Guests are eligible to rebook under the Lift & Shift guidelines between now and August 1, 2020. After this point, Lift & Shift expires and is no longer eligible.

All existing bookings, as well as bookings made between now and August 1, 2020 are eligible.

I searched on Royal Caribbean's website and couldn't find any info saying that you could do this.

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18 minutes ago, Jaime said:

Here you have all the information

 That's what I saw too. So if I'm reading it correctly, you cannot use the lift & shift on a new reservation, which I'm guessing is something booked after this program was put into place, only an existing reservation, something booked before this program was put into place. It's being reported here that it can and has been done. I guess it depends on which RCCL agent one's travel agent speaks with.

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20 minutes ago, USFFrank said:

I guess it depends on which RCCL agent one's travel agent speaks with.

This, in a nutshell. 

I read of a couple of cases of people making new bookings and Lifting and Shifting them in the same call! Others are being told they have to wait until 24 hours after booking before they can Lift & Shift.

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16 minutes ago, USFFrank said:

  I guess it depends on which RCCL agent one's travel agent speaks with.

This has been the name of the game with Royal since this all began!  If you don't get the answer you want you can call back and wait another hour or so and then you get someone that MIGHT do it for you.  Wish they would shut the call center down one day just to train all of them so they all knew what was going on.  Royal never imagined or planned for call center agents working from home.

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28 minutes ago, AnnetteJackson said:

If you don't get the answer you want you can call back and wait another hour

It would be so nice if Royal's call center had a call back option.  I just did a call back option with the airlines. You don't lose your "place in line" and get a call when an agent is available.  It would sure beat listening to their music for hours on end!!

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41 minutes ago, Vacation Crazy said:

It would be so nice if Royal's call center had a call back option.  I just did a call back option with the airlines. You don't lose your "place in line" and get a call when an agent is available.  It would sure beat listening to their music for hours on end!!

I just wish they would actually PLAY MUSIC!  I used to complain about calling Disney and the hold music being the tiki room or its a small world, but constant ads in a short loop during this kind of hold - give me something to dance to! 🙂

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Just following up.... our July 2020 Ovation/Alaska cruise is now officially lifted and shifted to July of 2021. (and got a slightly lower rate in the process)

The only down side is that this years rez was on a zero deposit hold b/c of a cancellation, and pending our FCC certs. So to move it, we had to have a full $500 deposit on file. So had to put that down to make it official.... But will apply our FCC once we get it. 

 

So... the new countdown begins! Going to be tough... b/c we already waited over a year and a couple months to go to Alaska for the first time... but now we have to wait another year and a few months!

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17 hours ago, USFFrank said:

 That's what I saw too. So if I'm reading it correctly, you cannot use the lift & shift on a new reservation, which I'm guessing is something booked after this program was put into place, only an existing reservation, something booked before this program was put into place. It's being reported here that it can and has been done. I guess it depends on which RCCL agent one's travel agent speaks with.

I have yet to find any wording that says it can't be used on a new ressie. 

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Just now, Matt said:

I have yet to find any wording that says it can't be used on a new ressie. 

I tend to agree. Last night I called up Royal myself and tried to book a new cruise, then do lift and shift. The agent wouldn't let me. She basically said her supervisor wouldn't let her. Needless to say, I didn't book anything with her last night. I did however come up with a plan B based on what other posters in this thread and others have done. I should have an answer on it tomorrow.

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4 minutes ago, Matt said:

Actually, smart move is to book with a TA and let them do all of this work. More time to share fun gifs here!

Happy Dog GIF by JustViral

True. But I prefer to do things (especially business related things) in person instead of via email and phone calls, and as of now my travel agent is still working at home instead of the office. I'll turn it over to them once this becomes finalized. 

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Can anyone tell me if I can use lift and shift on a cruise booked in January 2021 to January 2022. My TA says no but I’m reading things that say the opposite. It’s a regular booking. No promos. 
Thoughts?

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1 hour ago, KimA said:

Can anyone tell me if I can use lift and shift on a cruise booked in January 2021 to January 2022. My TA says no but I’m reading things that say the opposite. It’s a regular booking. No promos. 
Thoughts?

Yes you can as long as it's the same itinerary and same length of cruise.  Only exception would be trying to shift a non-NYE cruise to the week that includes NYE.  We've shifted a April 2021 sailing to April 2022.

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Just now, cookie10* said:

Can you L&S to a different departure port? I been told by my TA Royal would allow.

Yes..as long as it's still the same general itinerary.  Like you couldn't switch from a San Juan departure for a Caribbean itinerary to a Europe departure, but you could switch to a Caribbean itinerary out of Galveston or Miami for example.

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WOOOHOOO

 

Used L&S to upgrade our Southern Caribbean on Freedom from a balcony to a GS, then shifted to a Symphony Eastern Caribbean sailing!!! Basically getting a GS for HALF-PRICE!!!!

All thanks to @michelle at MEI, who is a darling.  Even though we keep changing our minds and adding new cruises, canceling them, upgrading, and using casino offers.  She's been incredible!

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