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SteveinSC

Transfer of Reservation to Travel Agent Denied

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Just so everyone is aware:  

I attempted to transfer my reservation to MEI Travel, after hearing all the praise and kudos from basically everyone on the podcast and boards. I learned that if youve already paid for your cruise in full, you cannot transfer. You can only transfer as long as there is a balance remaining. Kelley H. was STILL awesome to work with, and communicate with, in the short time we did. I will definitely use one, and probably MEI, in the future. 

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Just now, FManke said:

I know that the general rule was that you cannot transfer after 60 days of making your reservation, but MEI Travel managed to get mine transferred. Just took a little more work on their end, but I don't know about once it's been paid.

I was well within 60 days. I dont think its OVER yet....as once it came back denied, Kelley said she was going to try to work to see if we can overcome that. Waiting to hear. Again, my brief interaction was extremely pleasant and I asked Kelley a lot of questions which she answered quickly and fully. 

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MEI was able to transfer our cruise to them even though it was already paid in full. Think it depends on who they talk to at RCCL. Our agent kept after it and finally got it moved and we have used her ever since. Get some extra perks and they keep watch on the fare drops. Saved $600 on upcoming cruise in October with the kids and grand-kids after we had booked in January under her watchful eyes.

 

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3 minutes ago, SteveinSC said:

I was well within 60 days. I dont think its OVER yet....as once it came back denied, Kelley said she was going to try to work to see if we can overcome that. Waiting to hear. Again, my brief interaction was extremely pleasant and I asked Kelley a lot of questions which she answered quickly and fully. 

My agent had to contact a different dept because it was outside 60 days. Maybe the same thing for you,  took about 10 days altogether. Keep the faith.

Happy Cruising!

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43 minutes ago, CrznTxn said:

MEI was able to transfer our cruise to them even though it was already paid in full. Think it depends on who they talk to at RCCL. Our agent kept after it and finally got it moved and we have used her ever since. Get some extra perks and they keep watch on the fare drops. Saved $600 on upcoming cruise in October with the kids and grand-kids after we had booked in January under her watchful eyes.

 

Fingers crossed!!!! 

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We had already paid in full and wanted to try MEI.  Our agent informed me it would be denied but she would be able to get it transferred.  A few days later I was informed it was transferred to MEI despite the email I received three days earlier.

Keep the faith and good luck!

 

D

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On 9/6/2019 at 10:29 AM, FManke said:

I know that the general rule was that you cannot transfer after 60 days of making your reservation, but MEI Travel managed to get mine transferred. Just took a little more work on their end, but I don't know about once it's been paid.

Same. Not with MEI but an agent nonetheless.

On 9/6/2019 at 10:42 AM, twangster said:

There is an appeals process for denials but like many things Royal, YMMV.  

I got one switched after final payment due date once.  However I know that might not happen again.  

Yep. Not sure what a travel agent had to do, but I had to write an email to someone and it was finally approved.

Maybe someone can enlighten me, but if I'm not mistaken, Royal clearly benefits financially from people not using an agent. I just feel it's a jerk move on their part to be like ... Sorry, you waited too long, that money is ours now.

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On 9/6/2019 at 11:50 AM, jticarruthers said:

Just keep calling, eventually someone at Royal will find a policy that tells them its ok to do it.

I wish that same person would bring back the $18 drink package!😁

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We ran into this issue too!  We booked our cruise and had to pay in full the next day.  A few days later, we decided to add a travel agent since we were well within the 60 day window.  It was denied at first, by Michelle at MEI was able to get it transferred to her.  Fingers crossed they can get yours transferred too!  

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*Update* for those interested.  Royal Caribbean has officially denied the transfer of my reservation, because its paid in full.  LESSON LEARNED....even if you can, dont pay in full till after you transfer to a Travel Agent! Too bad. I was really hoping it would work out with MEI. Ill still try to use them in the future. 

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6 minutes ago, Hagar said:

The "paid in full" has always been part of the policy.  I don't say that to defend Royal, just to remind us all that now that final is 90 days from sailing, it makes it even easier to be tripped up by this.

Yeah....I didnt know about transfering a reservation as an option until after I had already paid in full.  Wasnt aware of that stipulation. Learned the hard way, I suppose! Just means I have to keep an eye out for sales, rates, etc, myself....oh well. 

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19 minutes ago, SteveinSC said:

*Update* for those interested.  Royal Caribbean has officially denied the transfer of my reservation, because its paid in full.  LESSON LEARNED....even if you can, dont pay in full till after you transfer to a Travel Agent! Too bad. I was really hoping it would work out with MEI. Ill still try to use them in the future. 

Weird!  My cruise (11/30/2019 on Symphony) was booked March 2018 directly with RCCL, and paid in full mid-August 2019.  When I saw this post, I contacted MEI and Stephanie submitted the transfer request on 9/7.  It went thru several days later.  I'm sure there is a loophole somewhere!

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1 minute ago, WAAAYTOOO said:

MEI can still get your reservation transferred....even if final payment has been made.

My MEI rep said no dice after getting her Ops Mgr involved? Not sure where to go from there. 

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1 hour ago, SteveinSC said:

Yeah....I didnt know about transfering a reservation as an option until after I had already paid in full.  Wasnt aware of that stipulation. Learned the hard way, I suppose! Just means I have to keep an eye out for sales, rates, etc, myself....oh well. 

I've also been told to not pay in full until 90 days out because often you aren't able to take advantage of price drops this way.  They don't like to refund your payment method.  You can maybe argue for onboard credit, but if you pay off the cruise early it seems as though you make things more difficult.  I'd rather sock the money away in a high-interest savings account until the 90 day mark and then I make the money off of it rather than Royal.

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What if i have a reservation with AAA for a 2020 cruise. I have cancelled my AAA membership. I have had this booked since February. I have only done the min deposit. Would, or could I get this transferred to MEI? And how much of a hit would i take?

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29 minutes ago, Jolly Ogre said:

What if i have a reservation with AAA for a 2020 cruise. I have cancelled my AAA membership. I have had this booked since February. I have only done the min deposit. Would, or could I get this transferred to MEI? And how much of a hit would i take?

You'd have to have AAA release the reservation back to you, and then transfer it to MEI.

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