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Royal Caribbean has laid off it's American Casino and Escalations call centers. Good Luck


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14 hours ago, Skippy67 said:

Just read about that on the RC sub group in Red dit. Really sad news as I just submitted a review of one of the Casino Royale call center staff that helped me last week.

See, that's the reason why the had to close it. It's a business, they can't have employees going around and helping customers. They had no other choice but to close the department.

(I'm wondering if I need to add a sarcastic emoji or if everbody understands it without one)

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38 minutes ago, Rob&Ana said:

This is really sad, slowly Royal is pushing out it's best employees. The same thing is happening on the ships. It really is too bad, the question is how much are we willing to accept before we look elsewhere....

Wow, have not experienced that at all. 

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54 minutes ago, Rob&Ana said:

This is really sad, slowly Royal is pushing out it's best employees. The same thing is happening on the ships. It really is too bad, the question is how much are we willing to accept before we look elsewhere....

I hope not. We like cruising and like Royal Caribbean service. But it's not hard to spend our vacation dollars doing something else.

 

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Royal is not out of the woods yet.  $44bn in yet will lead to more cost cutting measures.  The stock price is tanking, again. 

While regretful, the Eugene call center has had a target on it for a long time now.  I'm presuming other domestic departments will face a similar fate.  

Hope the best for you and/or your family impacted.  

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Royal laid off most of the US-based casino call center staff years ago.  There were/are only a few remaining to begin with.  As @twangsternoted, the remaining ones were in the Eugene, OR center.  I have no confirmation either way....but it would not surprise me if they closed that one, remaining center.  Truly, it would not affect that many folks as they were mostly released well before the plandemic.  For quite a while, the overseas casino call staff were undertrained and provided marginal support but I have to admit that lately, they have been extremely helpful and informed.  Yesterday I called to make final payment on a December cruise and confirmed (for the 3rd time !!) that we would only have to do a self-administered home test for both segments of our B2B and that agent first told me that the tests had to be proctored....so I had a bit of difficulty with that particular call but very quickly she confirmed that a self-administered, non-proctored test would be accepted for both segments...with the caveat that the testing requirements can change at any time....which I completely understand.

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51 minutes ago, WAAAYTOOO said:

Yesterday I called to make final payment on a December cruise and confirmed (for the 3rd time !!) that we would only have to do a self-administered home test for both segments of our B2B and that agent first told me that the tests had to be proctored

Does this mean you are finally going to be sailing again?!?!

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You never want to see anybody lose their job. Having said that the cruise lines are all in survival mode right now. They had severe restrictions placed on them that no other business had to endure (at least none that I'm aware of) and were given no assistance other than to take on more debt. Unfortunately I can see more cuts coming

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I've been in the airline industry now for 26 years (just celebrated my 26th year on September 15th started straight out of high school), I've gone through furloughs after 9/11, bankruptcy, and mergers, I've seen people loose their jobs, departments shutter, entire stations closed, because the airline industry was in survival mode. 

In 2020 and in 2021 the nations airlines received a total of 3 government bailouts to the tune of tens of billions of dollars.  The cruise line industry unfortunately was left out in the cold.  The nations airlines were allowed to operate without any government oversight during covid, while cruise lines were forced to shut down.   Some of the money the nations airlines received from the government does NOT have to be paid back at all, some of the money does have to be paid back but at unbelievable low interest rates. Cruise lines like Royal Caribbean were forced to borrow billions of dollars.  I'm sure every single penny has to be paid back with interest.  Who knows what the interest rates are but I'm willing to bet Royal Caribbean's interest rates on their covid related debt is much higher than the interest rate the nations airlines are paying on their covid related government backed debt.

No one wants to see anyone loose their job, but when a company has gone through what Royal Caribbean has been through without any financial assistance from the government sometimes cost cutting measure have to be put in place.  Cruising is back and Royal has taken delivery of Odyssey, Wonder, and next year Icon will join the fleet.  That is all exciting news for their customers because we all appreciate the fact we can cruise again.  However, Royal Caribbean executives still have to deal with paying down all the covid related debt they were forced to take on just to survive.  I think the last thing any of use want to see is Royal Caribbean forced into bankruptcy, or Royal Caribbean forced into a merger with another cruise line.  To keep that from happening the executives at times must make hard, difficult decisions that unfortunately will impact the lives of some of their employees.

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