Jump to content
Royal Caribbean Blog

When to get a new Travel agent?


Recommended Posts

8 minutes ago, smokeybandit said:

Since we're talking travel agents, is it a thing for any travel agents to monitor for price drops or is that typically the responsibility of the client?  That's not a loaded question, just curious.

MEI-Travel does monitor- I often check and we have an alert tool that works for us (most of the time). However, if you do see a lower price, you can email your agent and they can check on it. We work together!

Link to post
Share on other sites
28 minutes ago, smokeybandit said:

Since we're talking travel agents, is it a thing for any travel agents to monitor for price drops or is that typically the responsibility of the client?  That's not a loaded question, just curious.

Some do and some don't.  MEI is one of those that take the initiative on their own when sales are announced and will check their client's bookings.  Another agent I used to use would happily re-price, but only after I did the price check on my own every time there was a sale; "too busy with too many clients to check every one every time".  I've had others in the past that wanted nothing to do with a re-price, as that meant extra work for them to receive a lower commission, or would charge a small fee for the bother. 

That is a valid question to ask any agent, so you know up front what their practice is. 

Link to post
Share on other sites

@michellealways checks prices when a new sale is announced BUT  she does not, nor do I expect her to check prices daily.  That is MY job and I do it every. single. day.  If I happen to catch a price drop (this has not happened for some time, BTW) I notify her immediately and she looks into it.

I have never ever been charged a single dime in fees from MEI.  Never.  Ever....and I've been using them for nearly 10 years.

Link to post
Share on other sites
10 minutes ago, smokeybandit said:

You guy make me want to switch to MEI for my next booking.

 

Question: Would NextCruise OBC convey with the transfer of a booking to a TA?

Yes. 
 

When we booked at NextCruise, the bookings were automatically transferred to Michelle (with MEI), who is our agent of record.  The obc we got for booking there stayed with us. 

Link to post
Share on other sites
21 hours ago, jupiter03 said:

Hi all,

I've been using the same travel agent since 2015 and she used to be great. I've booked several cruises with her and she was always very responsive and quick to take care of any price drops or new bookings. She would respond on nights or weekends. Her agency would always kick in some OBC to sweeten the deals.

But this last year has been a mess. I've cancelled several cruises this year (rightly, since they all ended up cancelled by Royal anyway) and a myriad of issues that she has not been able to fix (such as missing FCC/refunds, refundable cruises rebooked as non-refundable, cruises not price-protected, etc.). I don't know if these problems were errors by her or errors by Royal. I want to be loyal to her because I'm sure her business has really suffered, but I just want my many issues fixed. I feel like I've been very patient and only check in once a month, but her responses are always that she's put in the request for Royal to fix things, but nothing ever gets fixed. I read all the posts by people on this board that are happy with their TA and I wonder about mine.

The final straw for me is that I saw a booking for 2023 that I wanted to do on Tuesday. It was a good sale, and normally she responds back right away and books it. But I didn't hear back from her. Sale ended. I sent two more emails before I received a response that she was super busy with the latest cancellations and would help me later. It's been days and no response. I don't want to be a nag, but I feel like TAs know how fast cruise prices change and she should have gotten back to me by now. I check this cruise everyday and the price keeps changing.

So big question: when should I get a new travel agent?  Should I find a new TA for the 2023 cruise, or should I stick with my current TA (which I still have several 2021/2022 cruises booked through and several FCCs from all the cancelled cruises)? I know she owns the bookings, but does she own the FCCs?

You can book yourself on RC site and transfer to your TA later.  Also the saving you may get on booking yourself may be better than an onboard credit anyway.

And your TA should understand, being so busy,  and maybe still give you an OBC?

Link to post
Share on other sites

I can vouch for @Sharla with MEI. Since our first Covid canceled cruise in May ‘20, I was not happy with our travel agent at the time in the way it was handled. After getting our FCC’s, I switched agencies after reading so many good recommendations about MEI here on the blog. Sharla has gone above and beyond booking numerous cruises and subsequent cancellations for us in the hopes of one day the cruising world (and the world in general) is back to normal. I also check for price drops frequently and if I see one, I just drop Sharla an email and she checks into it.  
 

Communication is the key to having a good travel agent and I couldn’t be happier with everything Sharla has done for us. 

Link to post
Share on other sites
18 hours ago, RockerDom31 said:

Now they have “re-branded” and fees are everywhere! Oh here’s another fun fee - “reservation change fee, $50 per person, per change” and yes, that would have been charged had we “lift-and-shifted”!

Wow. I've heard of cancellation fees from some TAs, but that is absolutely ridiculous.

Link to post
Share on other sites

Asking this here since it didn't seem to warrant a new topic.

 

In the context of calling RC about reservations, is there any benefit to calling the C&A phone number vs the main number?

If the Bahamas cruise pricing works out, I'll have one cruise to cancel (booked directly through RC) and then book the Bahamas one for the same-ish week.  The cruise I'd be canceling was booked with FCC.

I'll be on the road the rest of the week so I'm getting all my ducks in a row to be able to quickly call them up.

Link to post
Share on other sites
13 minutes ago, smokeybandit said:

calling RC about reservations, is there any benefit to calling the C&A phone number vs the main number?

Yes!  Almost always, the C&A reps are a bit more knowledgeable than the regular reps.  I never call the regular reps.  It's too frustrating when you have to them about Royal's policies lol.

Link to post
Share on other sites
On 3/21/2021 at 5:22 AM, twangster said:

If you are in the US you can always book a cruise directly on the Royal website anytime day or night and transfer it to any travel agent you desire.  It has to be transferred within 60 days and it can't be paid in full so just put down the minimum deposit amount.  

I often find a deal or a favorite cabin that I know will be gone the next day.  At times when my TA is not available I book it directly then transfer it later.

 

This is something that I do.  During the weekend or late during the evening I know sending an email is not going to get looked at for a day or so.  Booking on my own then transferring eases my mind when it comes to getting the deal/cabin I want.  Then after the booking is made the TA can deal with any issues that come up, which is greatly appreciated.  

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...