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jaullram

No Emails from Royal

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We are hoping to receive an email for the new RoyalUp program, however, we never get emails (except for invoices) from Royal.  I have called and confirmed we are signed up to receive Marketing materials and we only have one email on file.  Has anyone ever had this problem - if so, how does it get fixed?  The same goes with casino offers from Royal.

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I also not getting emails from RC which are not invoice or approval for cruise planner beside emails like : 

1. Join to C&A - while I am already Emerald.
2. Last chance to do online check in - while I did it already two month ago .

And more stuff like that.

I suspect the email server which RC are using for promotions is being in some black list of spam senders and therefore many are not getting the promotions emails. 

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I suspect RC is monitoring the success of their marketing email offers.    I used to receive them and occasionally would click on an offer.  I never actually reserved a cruise using one of these emails but I would often get a follow up email when I did click on an offer.  I have not clicked on one of their offers during the last few months and I realize I have stopped receiving the offers.  Additionally, I had put my email address on my children's crown and anchor accounts.  I would notice that when they received an offer I wouldn't get one and vice versa. Whatever RC is doing, they are not just blasting out email offers to every registered account.

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16 hours ago, Baked Alaska said:

I get plenty of promotional emails from Celebrity, but zilch from Royal, other than Cruise Planner related purchases.

Same here, but I did get an email with a Royal Up opportunity for a January cruise.

@jaullram I’d assume you’ll get one if there is a chance to apply. Not all sailings will have the opportunity.  

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I just got an email from RoyalUp for my upcoming Grandeur cruise (22 Dec).  I had received it last week from Michelle.  Strange that they resent it....directly to me this time.  It would be nice to be in the Royal Suite for 12 days (currently in a GS) but the biggest suites on the Vision class ships are far forward - a location that I feel is less than desirable.    Unfortunately the RS is ALL the way forward so I'm not really interested in being there (although the room would be nice !).  It doesn't really offer any more amenities than I already get with the GS and it is not even available for our cruise so no need to waste my time.

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3 hours ago, jaullram said:

It is so frustrating as I would like to be able to get an offer to bid on an upgrade if we wanted.

This is exactly where I am sitting.  I suspect I won't even have the opportunity to bid even if I wanted to.

1 hour ago, KathyC said:

 

@jaullram I’d assume you’ll get one if there is a chance to apply. Not all sailings will have the opportunity.  

Not sure about that, several people on my Harmony sailing got bid offers.  I didn't....

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5 hours ago, jticarruthers said:

I never used to get anything from Royal ... I think I average 2-3 promotional emails a day now ... not sure which is worse.

I was in this same predicament, I never got any emails, I have a work buddy that would get them all the time, but when Royal converted to the new login where all of us had to go pretend we lost our password and basically re-set up our account, I now get 1-2 emails daily as jticarruthers states.

I do not get any from Celebraty even though I'm set up and have a login. I do get Azamara though

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5 hours ago, Lovetocruise2002 said:

This is exactly where I am sitting.  I suspect I won't even have the opportunity to bid even if I wanted to.

Not sure about that, several people on my Harmony sailing got bid offers.  I didn't....

I got mine a few hours after others did on this cruise.  We compared notes and figured out they sent them by room category.  The higher categories got them first, the the inside/ocean view got theirs last.  Some people said they did not get an e-mail at all, and those were in the highest suites.  I guess nothing available higher to bid on so they didn't get an offer?  We also noticed that we didn't all get the same minimum bid for the same category.   

What cabin are you in on this Harmony sailing? 

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2 minutes ago, KathyC said:

I got mine a few hours after others did on this cruise.  We compared notes and figured out they sent them by room category.  The higher categories got them first, the the inside/ocean view got theirs last.  Some people said they did not get an e-mail at all, and those were in the highest suites.  I guess nothing available higher to bid on so they didn't get an offer?  We also noticed that we didn't all get the same minimum bid for the same category.   

What cabin are you in on this Harmony sailing? 

The Star Loft.  @bellemiche and I are on the same sailing and on her offer, there were bids open for the Royal Loft and Villa suite (both which are "higher" than the Star Loft).  Truthfully, we are good where we are.  It just would have been cool to be able to bid on the Royal Loft....

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1 hour ago, Lovetocruise2002 said:

The Star Loft.  @bellemiche and I are on the same sailing and on her offer, there were bids open for the Royal Loft and Villa suite (both which are "higher" than the Star Loft).  Truthfully, we are good where we are.  It just would have been cool to be able to bid on the Royal Loft....

You have so many cruises booked I bet you'll get plenty of chances 😄 LOL

I'm curious - I may have to start a ~gasp~ spreadsheet and track prices to see if bidding is actually a worthwhile thing.  Just because a bid starts at, say, $100 to go from a balcony to a junior suite, doesn't mean that if you bid $100 you'd actually get it at that rate.  Since it's per person, that means $200.  You know there will be others bidding much higher than the minimum, so what are your chances anyway?  And at what price point does it make it worth it?  If the price between an balcony & a junior suite ever drops to that $200 difference that you'd be willing to bid, then it's worth it to secure the room in the location you want.  I'd be afraid I'd be stuck in the least desirable cabin that category by bidding.  And by bidding, I'm forfeiting those double points I'd have received by booking directly.  

For those of you that are already getting the double points, bidding for a higher category won't matter as much, but again you're giving up choosing which cabin you'd be put into.  We usually book a balcony room, so that's the scenario most relevant to me.  I do have a couple oceanview and inside booked for quick not-in-the-budget-but-we-want-to-go-anyway so I may consider bidding up from inside to oceanview or oceanview to balcony but that's it.  My offers for my oceanview on Brilliance in January were starting $40 pp for balcony, $100pp junior suite, or $100pp grand suite.  Somebody else on this sailing reported getting an offer to upgrade to a royal suite.  Someone in our group has that one and only suite, and he's not going anywhere.  So not sure how much stock to take in these bid emails anyway.  They are offering bids on rooms not available! LOL 

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Honestly, I personally would only bid if I was going from a JS to another suite category. Anything else would not be worth it to me since you don't get the double points.  The other situation where I would bid is if I was with my kids and I could bid on a cabin with more than a sofa bed.

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On 12/2/2018 at 5:50 PM, jaullram said:

We are hoping to receive an email for the new RoyalUp program, however, we never get emails (except for invoices) from Royal.  I have called and confirmed we are signed up to receive Marketing materials and we only have one email on file.  Has anyone ever had this problem - if so, how does it get fixed?  The same goes with casino offers from Royal.

I could have written this post.  Exact same thing for me.  No emails except invoices and communication related to an already booked cruise.  I have to call CR all the time to have them check cruises for me.  Everyone I've spoken to confirms my email is in the system.  No one can correct it.

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I finally got an email!!!  Randomly, I was online looking at cruises and I left the website without booking anything.  I received an email from Royal Caribbean Marketing asking if I would like to continue booking my cruise.  Interestingly, although Royal said all correspondence is going to my yahoo address, this one email came through my work address.  I called and they explained that if I had ever used my work email to do online check in for a past cruise it is probably using that email.  At any rate, I went in and changed my email address and have received one email to my yahoo account since then.  Still nothing on RoyalUP but maybe I will start to receive emails now!

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