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Bayley puts his foot in his mouth

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Royal Carribbean CEO Michael Bayley just did an interview with Business Insider and dropped this gem:

Quote

"We're multi-generational, and contrary to what millennials think, there's other people in the world,"

Contrary to what clueless CEOs think, it's a stupid idea to insult people you'd like to be your customers.

There are few things that irritate me more than watching middle-aged entitled people who are typically waited on hand-and-foot through their entire daily lives whine and moan about those selfish entitled millennials.

He goes on to talk about not specifically chasing millennial cruisers and once they start families, their preferences tend to align with other families regardless of generation.  That's fine, I don't think Royal should chase fads and make assumptions based on opinions not backed up by the data of actual spending habits--all the more ironic, since he starts out doing that very thing by throwing a barb at millennials at the top of the article . . .

My advice to Mr. Bayley is to remove his foot from his mouth and avoid insulting large swaths of your guests, check his own entitlement at the door when he comes in to work, and redirect that energy to thinking about how he can improve his cruise line for all guests.  A good place to start might be on the apps and websites which are an absolute horror show right now.  And if that's too millenial-focused (us and our silly obsession with technology and smartphones and all), take a look at the main dining room food quality which has been taking a nosedive for the best 15 years.

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Having heard Michael Bayley speak on numerous occasions, I'm pretty sure this was said in a joking manner.  

You may not find it funny and/or in poor taste, which is obviously something you can absolutely do.  

The one thing I do like about Michael Bayley is he does not regurgitate PR prepared pieces.  He's fairly open about strategies, and doesn't shy away from a joke here or there. I prefer his take to what Disney often does, which is to tote nothing but playful PR lines about what they do.  

I think ultimately, the jist of what he's saying is RC caters to many age groups, and not just one.  I don't think the comment was intended to say "we don't like millenials" or "millenials are silly" or really any slight on them.  Simply, RC attracts cruisers of all ages.

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1 hour ago, monctonguy said:

I am very surprised he said that....as Millenials are DEFN the target market for Royal.

If this were true, the technology offerings would be much better. A lousy website and limited app availability are NOT the hallmarks of a millennial-centric organization.

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3 hours ago, monctonguy said:

I am very surprised he said that....as Millenials are DEFN the target market for Royal.

 

 

That's exactly what I was thinking.  The tech they have been previewing (VR dessert bar?!), the rush to add water slides and the entire Perfect Day upgrade do not make me think they are targeting the 40+ market.

But then again, given that the youngest M's are already adults (and half of us are in our 30's) maybe he is alluding to them marketing towards the next generation.  It is about time to start blaming them for ruining everything after all.

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18 hours ago, monctonguy said:

I am very surprised he said that....as Millenials are DEFN the target market for Royal.

 

 

I believe millenials are a target market, but not the only target market for RC.  They obviously offer certain things that should be appealing to millenials, but they also offer plenty towards baby boomers, Gen X'ers and whatever @Big Dawg Ron is.

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I don’t know which “middle aged entitled people” you know but this middle aged entitled person and her husband worked for 40 years, raised & educated 2 millenials and aid in the care of 4 grandchildren.  I assure you no one waits hand and foot on me!  So yes,  I deserve a little entitlement.  Maybe when you are my age, you’ll understand how “entitled” your comments sound.

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30 minutes ago, Pooch said:

I don’t know which “middle aged entitled people” you know but this middle aged entitled person and her husband worked for 40 years, raised & educated 2 millenials and aid in the care of 4 grandchildren.  I assure you no one waits hand and foot on me!  So yes,  I deserve a little entitlement.  Maybe when you are my age, you’ll understand how “entitled” your comments sound.

Was thinking how I was going to respond to the initial post, but now I don't have too. You said it all, and I agree with you 100%. 

Great rebuttal 

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1 hour ago, Pooch said:

I don’t know which “middle aged entitled people” you know but this middle aged entitled person and her husband worked for 40 years, raised & educated 2 millenials and aid in the care of 4 grandchildren.  I assure you no one waits hand and foot on me!  So yes,  I deserve a little entitlement.  Maybe when you are my age, you’ll understand how “entitled” your comments sound.

Woosh

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While I don't know the intention behind Mr Bayley's comments, two things seem clear.

1) Anything he says which is, rightly or not, interpreted in away that hurts business is less than ideal for him as well as the company, and not his goal.  In this way, no matter his intended interpretation of the statements, for those unhappy with his remarks, I'd bet he wished he phrased it differently.  The reality is that anyone who is so frequently in the public eye, no matter how eloquent, is likely to say things they come to regret (for any number of reasons) - I can't imagine that pressure.  We are all flawed individuals.

2) Traditionally, across multiple societies, generations of people speak ill about broad swaths of those who come after them.  Every generation is different, and not everyone in every generation is representative of the finer or lesser qualities of their generation.  Certainly some observations are more true than others, and each generation of people on this earth has excelled at some things more than generations past, and failed to rise to comparable levels of success or grace in other ways.  Regardless of our ages, if we judged each other solely on what our grandparent's generation said of our parent's generation it'd be an unpleasant place.  True too is the idea that if we failed to learn from the triumphs and strengths of generations that came before us, we'd fail to advance as a society.

With that out of the way, let's cruise :2_grimacing:

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Not to worry, I don't think too many of the millennials are reading the Business Insider, last I checked the ones I work with were playing chip n putt, ping pong, darts, kickball, updating the business casual policy to include dirty ripped jeans, scheduling March Madness watch parties... during the workday while the rest of us are trying to keep the company profitable (to support their chip n putt, ping pong, darts...).  Entitlement is "earned" not given away like a trophy for participating or just being you, sorry!  

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18 minutes ago, Jjohnb said:

Not to worry, I don't think too many of the millennials are reading the Business Insider, last I checked the ones I work with were playing chip n putt, ping pong, darts, kickball, updating the business casual policy to include dirty ripped jeans, scheduling March Madness watch parties... during the workday while the rest of us are trying to keep the company profitable (to support their chip n putt, ping pong, darts...).  Entitlement is "earned" not given away like a trophy for participating or just being you, sorry!  

You get a Gold Star... for participation.

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20 hours ago, Pooch said:

I don’t know which “middle aged entitled people” you know but this middle aged entitled person and her husband worked for 40 years, raised & educated 2 millenials and aid in the care of 4 grandchildren.  I assure you no one waits hand and foot on me!  So yes,  I deserve a little entitlement.  Maybe when you are my age, you’ll understand how “entitled” your comments sound.

Well written. I very much appreciate this response. I bit my lip hard on it and chose not to express what I was thinking which was best left unshared.

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On ‎4‎/‎18‎/‎2018 at 1:57 PM, Jjohnb said:

Not to worry, I don't think too many of the millennials are reading the Business Insider, last I checked the ones I work with were playing chip n putt, ping pong, darts, kickball, updating the business casual policy to include dirty ripped jeans, scheduling March Madness watch parties... during the workday while the rest of us are trying to keep the company profitable (to support their chip n putt, ping pong, darts...).  Entitlement is "earned" not given away like a trophy for participating or just being you, sorry!  

Sums it up perfectly....couldn't think of a better way to describe it...although there many more things we could add to that list!

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I have 3 millenials currently working under me and I'll tell you all three were raised right and do not have the stereotypical Millenial traits. Out of Five in the last few years - 1 has been stereotypical....just like I'm not a lazy Gen X'er and never was and neither are my friends.

 

I'll leave that there.

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To the OP, the quote you made was entirely out of context. Read more: "We're multi-generational, and contrary to what millennials think, there's other people in the world," he said. "Once a millennial gets married and has kids, you become just another dad, like every other dad."

Perhaps we can hope that the Boomers,  Gen X and Y will instill a love of cruising into their children or grandchildren to " keep this whole thing going."  Perhaps Bayley is reflecting on the fact that yes, we need the millennials, but we are not going to forget who put us on the map, the Boomers etc. . The large majority of wealth is concentrated in the 60 and above age grouping. Thus, a business, which RC Intl. is, can not ignore that fact. You learn in business school to " go where the money is." Not always where you think it's going to be. 

Its  pretty obvious , even to the oblivious, that RC has and is spending a tremendous amount of time and money focusing on multi generations of cruisers. As was alluded to  above, look at the Voyager Class forward and you'll see slides and malls( promenades) bionic bars , Zoom and video by the pools, all an attempt to appeal to a new, younger generation. Still, you have to " dance with who brung ya" and recognize that older cruisers also represent your future because they put you there and are very brand loyal, something of which can not typically be attributed to the " younger" generation . Don't think that other businesses are not struggling with this issue because looking at GM and Ford for example, you can see they too have been gearing up for the " technology" generation with Connected cars. .its just takes time and a lot of resources to get there. It's a paradigm shift and Rome was not built in a day. RC is cognizant of that fact. 

 

Perhaps the the best way to sum this are the immortal words of Mike and the Mechanics: " Every generation, blames the one before, for all of its frustrations , come beating on the door."  

 

 

*** For those who have not, follow the OPs link above to Business Insider" and get the whole ghist of the story. ***

 

 

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On 4/17/2018 at 7:56 PM, Pooch said:

I don’t know which “middle aged entitled people” you know but this middle aged entitled person and her husband worked for 40 years, raised & educated 2 millenials and aid in the care of 4 grandchildren.  I assure you no one waits hand and foot on me!  So yes,  I deserve a little entitlement.  Maybe when you are my age, you’ll understand how “entitled” your comments sound.

Thank Your reading my mind ...... I wanted to respond but my "filter" was firmly in place so I couldn't ......

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