Robert M Posted November 24, 2022 Report Posted November 24, 2022 When we cancelled our water package when the sale started the refund happened in 2 days but still nothing on the Refreshment packages, so looking for an idea of length it takes them? I figure they are overwhelmed with the sale ? Quote
asquared17 Posted November 24, 2022 Report Posted November 24, 2022 not sure how long it officially takes but certain refunds can take up to a full billing cycle. also everything processes in business days so depending on when you purchased, when they pushed the refund back through, and the weekend and holiday -- i would expect for that to considerably delay things. Robert M 1 Quote
JohnK6404 Posted November 24, 2022 Report Posted November 24, 2022 During a previous sale, probably a month or so ago, it only took 2 business days to get the Cruise Planner refund credited to our card. This sale, probably due to all of the madness and IT issues, the credits from the cancellations from 11/18 have yet to post. Robert M 1 Quote
Ryan79 Posted November 24, 2022 Report Posted November 24, 2022 I’ve had it take over 2 weeks before, but 7-10 days is pretty standard. Robert M 1 Quote
JC Pats Posted November 24, 2022 Report Posted November 24, 2022 Depends, I had refunds from the pandemic I never received and had to dispute several hundred dollars of charges with my CC company (eventually resolved) but with the most recent sale, I received refunds within 3 days. Items purchased 11/18 & 11/19, cancelled items on 11/19, refund posted to my CC on 11/21. As with all things Royal.. YMMV. jbrinkm and WAYNO 2 Quote
DoomSlayer Posted November 24, 2022 Report Posted November 24, 2022 I’m suspecting that it partially depends on your card type used. I’ve noticed credit card refunds happen in about a week, and debit cards take longer. It may also depend on the billing / revenue cycle as some suggested. I usually don’t start to panic about refunds until about week 3 based on my experiences. Baked Alaska, Big Tule and SpeedNoodles 3 Quote
jbrinkm Posted November 24, 2022 Report Posted November 24, 2022 I also just noticed refunds on my credit card from purchases on 11/19, that were cancelled either 11/19 or 11/20. WAAAYTOOO 1 Quote
Mike n Ky Posted November 25, 2022 Report Posted November 25, 2022 Rebooked and canceled several orders this past Sunday. New charges got there immediately, refunds as of yesterday have yet to do so. Baked Alaska 1 Quote
Babsy47 Posted November 25, 2022 Report Posted November 25, 2022 This is one of the few things that just makes me nuts about RC. They hold your money forever (not really forever, but 2-3 weeks). I once needed to make a change that was net $4,000 back to me, but I needed to pay $4000 and get an $8000 refund. They charged me card the $4000 the day of the change, but I did not get the $8,000 back for 3 weeks. So to avoid credit card fees, I needed to pay the entire 12k. Not much makes me mad, but this did. VACruiser 1 Quote
TeRriii Posted November 25, 2022 Report Posted November 25, 2022 Refund will be issued within 30 days on their T&C. Quote
ScottD Posted November 25, 2022 Report Posted November 25, 2022 It's most likely the bank- RC probably issued the refund, but banks can take up to a week or more to actually process and clear it back into your account. I know my bank is good for holding up refunds for 5-7 days after a vendor has issued it. So if it takes RC 2 days, and the bank 5-7 business days, you can be looking at 10-11 days with weekends in between. teddy, FloatyBoaty and DoomSlayer 3 Quote
Batman362 Posted November 29, 2022 Report Posted November 29, 2022 RCC told me refunds are 4 to 6 weeks. Ridiculous Their customer service is terrible. Batman 362 Quote
Xaa Posted November 29, 2022 Report Posted November 29, 2022 Mine came in just a few days from the Black Friday cancellations Quote
JohnK6404 Posted November 29, 2022 Report Posted November 29, 2022 Still waiting on a bunch from 11/18… hoping for this week. Not surprised with the delay with all of the craziness. Quote
DoomSlayer Posted November 29, 2022 Report Posted November 29, 2022 41 minutes ago, JohnK6404 said: Still waiting on a bunch from 11/18… hoping for this week. Not surprised with the delay with all of the craziness. Same here. I decided Friday will be when I start making calls if I don’t see anything. That will be the 3 week mark. Quote
D Alt Posted November 29, 2022 Report Posted November 29, 2022 i give it 10 business days til I start calling and checking. Quote
Mark_A Posted November 29, 2022 Report Posted November 29, 2022 yup, I've been waiting a week so far but expect it to be a bit longer this time around.... Quote
CrznTxn Posted November 30, 2022 Report Posted November 30, 2022 On a recent cancel and rebook, RCCL remitted the funds in two payments. The first 10% within a week and the remainder two weeks later. They were dated the first of the week but our credit card company did not post it until after the following weekend which is consistent with their past refund processing. Better than the pandemic where it took RCCL 3 months to refund in various incremental amounts and only after I called them. jbrinkm 1 Quote
Mike n Ky Posted November 30, 2022 Report Posted November 30, 2022 As of today it's 10 days with no credits issued but the new charges went through immediately. Quote
BobNoxiousUSA Posted November 30, 2022 Report Posted November 30, 2022 12 days... still no refund from excursion canceled on 11/18 Robert M 1 Quote
RCLblue10 Posted November 30, 2022 Report Posted November 30, 2022 called my CC company today and they said Royal had 30 days to process the cancellation. I am also waiting for the 11/18 cancellations (DBP and Key) to get refunded. Robert M 1 Quote
KevinK Posted November 30, 2022 Report Posted November 30, 2022 On 11/24/2022 at 9:48 AM, Robert M said: When we cancelled our water package when the sale started the refund happened in 2 days but still nothing on the Refreshment packages, so looking for an idea of length it takes them? I figure they are overwhelmed with the sale ? During the Black Friday sale, I order the internet package. Saw the price drop and cancel and place order again. I didn't see any refund on Sunday, I called, the lady said it takes up to 10 days to get the refund. Today I check, refund was issued today. I guess it takes up 10 days. If after 10 days, you still haven't see your refund, I would suggest to call in to check. Robert M 1 Quote
Robert M Posted November 30, 2022 Author Report Posted November 30, 2022 Thanks, Today is day 10 so if nothing today will try calling tomorrow on my lunch, last time I cancelled it was back in 3 days. Quote
AndyPandy Posted December 1, 2022 Report Posted December 1, 2022 I cancelled and rebooked a few thing’s on Thursday 17th and Friday 18th Inc the refreshment package. All were cheaper re the start of the Black Friday promotion. No refunds as yet, it’s a lot of money. Allowed them a bit of extra time reading this thread, but it’s over two weeks now. fireclan and Robert M 2 Quote
Baked Alaska Posted December 1, 2022 Report Posted December 1, 2022 Waiting for refunds, too. Nothing yet. $2k+. fireclan and Robert M 2 Quote
Ampurp85 Posted December 1, 2022 Report Posted December 1, 2022 I am waiting for a couple of refunds that are a big chunk of change. I expect to wait close to two weeks if not longer. WAAAYTOOO 1 Quote
AndyPandy Posted December 1, 2022 Report Posted December 1, 2022 Yes taking there time. Who has the longest outstanding? 17th November for me. Prior ones we’re about 5 days. Quote
RVA_Cruiser Posted December 1, 2022 Report Posted December 1, 2022 My Cruise Planner refunds from 11/19 finally showed up on my credit card today. My 11/18 refunds had already shown up on 11/21...I guess they got a big bogged down between 11/18 and 11/19! WAAAYTOOO 1 Quote
Robert M Posted December 1, 2022 Author Report Posted December 1, 2022 Mine was the 18th, still nothing… Quote
AndyPandy Posted December 2, 2022 Report Posted December 2, 2022 Still nothing 17/18th November Quote
ScottD Posted December 2, 2022 Report Posted December 2, 2022 It may take longer due to the fact that so many people canceled and re booked over that few day period...they probably have A LOT of refunds to issue Robert M 1 Quote
Mike n Ky Posted December 2, 2022 Report Posted December 2, 2022 I have two sets of refunds...one to a debit and the other to a credit card. The debit card credits came through overnight and shows this morning. 12 days and waiting for the CC refund. Quote
BobNoxiousUSA Posted December 2, 2022 Report Posted December 2, 2022 Looking at other message boards around the web, RCCL Refunds from 11/18 are glitched like everything else from that day (system buggy/ offering incorrect prices on internet and drink packages, site going down, etc...). NOBODY has received a refund for 11/18 cancellations. People are getting them from before and after that date, but not 11/18. This will be a fiasco... not looking forward to the phonecall. Quote
BobNoxiousUSA Posted December 2, 2022 Report Posted December 2, 2022 They checked their system and it is still "being processed" in their system. Now being told by Royal operators that it will be 7-14 business days for refunds and to wait another week or so. Robert M 1 Quote
jbrinkm Posted December 2, 2022 Report Posted December 2, 2022 8 hours ago, BobNoxiousUSA said: Looking at other message boards around the web, RCCL Refunds from 11/18 are glitched like everything else from that day (system buggy/ offering incorrect prices on internet and drink packages, site going down, etc...). NOBODY has received a refund for 11/18 cancellations. People are getting them from before and after that date, but not 11/18. This will be a fiasco... not looking forward to the phonecall. I did (get a refund from 11/18). I got it on 11/21, but it was broken up into 4 refunds. It was the Internet package that was mispriced. I cancelled it and rebought it the next day when one of the glitches was actually LESS than they were advertising. When I bought it, it was one price, but when they refunded it, they gave me back each person's refund amount separately. I made a little spreadsheet to keep track of everything I bought and cancelled. Xaa 1 Quote
oufpat Posted December 3, 2022 Report Posted December 3, 2022 I still can't find my order history on my Odyssey of the Seas Greek Isle cruise to cancel an excursion I booked . I've searched the App and Website and still can't find it. Quote
Ampurp85 Posted December 3, 2022 Report Posted December 3, 2022 First go here Then you have to click on intials There you will find order history and can cycle through. Quote
asquared17 Posted December 3, 2022 Report Posted December 3, 2022 happy to report all my refunds for 11.18 are processed! Xaa, WAAAYTOOO and jbrinkm 2 1 Quote
Ghostdog1963 Posted December 3, 2022 Report Posted December 3, 2022 I'm still waiting for my refund on two drink packages from 11/18. I became concerned and called and was told I should have the refund by the 12/02 and 12/04. So! let's see. Kinda ridiculous to be taking this long in a digital world. Baked Alaska 1 Quote
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