Batman362

RCC told me refunds are 4 to 6 weeks. Ridiculous Their customer service is terrible. Batman 362

Cruise was gone constant f up. No handicap services at rome. They said we were on our own. 50 if us stood there for over and hour. Coming back to fort Lauderdale. No handy cap services. Over 70 people stormed the customers terminal trying to get some help. Your on your own is all we heard. Disgusting.. Food was awful. Main dining room was terrible. No breakfast or separate lunch Just brunch with the same one page menus for 14 days... They tried to get everyone to go to the buffet. That was always the same and cold . No big entertainment productions except for the book. Most people couldn't understand it The smaller shows were good. I have not been on a cruise this bad in 20 years with fcc. They got the odyssey. All wrong. Its not decorated very nicely. Next cruise book allure. Kathleen thomson

They have the worst customer service , and they don't care...nothing changes and all your hear is im sorry, im sorry. Batman362

We were on odyssey last week. No breakfast or lunch in main dining room. Only brunch. Until 12.30. Same tiny menus for 13 days. They wanted everyone to eat at the Windjammer. Most people were mad and complained about it. Food was awful on this cruise. Worst is have ever had in 20years. Cold and bland. No taste at all on prime rib or steaks. Salt and pepper were a must. Don't eat on that ship. Batman362

This has nothing to do with the ruffness of the ocean I saw both those shows and they were good. They are just not the big shows we were used too.

This is all sooo true. Batman362

Don't do it food is downgraded. So is the entertainment No big stage shows. Batman362

We ended our cruise in odyssey of the seas on nov. 13. Never again. I have been a RC cruiser customer for nearly 30 years. This was the worst ship ever. The food was horrendous. There was no lunch only brunch that ended at 12.30. A very small menus with the same meals for 14 days. At never changed. They did everything. In their power to get your to go to their cafeteria the Windjammer. They had the same bland food all.most every day. It was always cold. I am handicapped and it is difficult for me too hold a cane and go threw crowds. With the ship rocking in 20 ft swells. They didn't care. I came aboard this ship to be waited on. Forget that. Only in the main dining room. The food was cold dry and very bland. Nothing special at all. The bernaise sauce was cold and as thick as pudding. The hollandaise sauce was straight out of a carton. The blue cheese dressing looked like milk. No sauces are home made on this ship. Even the deserts we frozen and cut into squares. This is nothing like the ships of 4 years ago. The decor was bland and boring. Allure of the seas is much better. No broadway musicals except one called the book. There was no help for people who needed wheelchairs. In rome we waited over and hour with 50 other people all we found get them too day was there wasn't any chairs. We all got fed up and stormed the lines They called security he opened up a fast lane for use. You still has to walk or crawl threw security. He kept saying. Not my business, not my business. Departing the ship was even worse they told everyone who needed assistance to stay in the scooner bar. There were at least 60 people waiting in there. No help. No wheelchairs after an hour and a half. We all made our way down on 5 , down the ramps. To the lower level. At least 350 in line. No handicap lines or porters to pay to help you. A fight broke out between desperate people looking for a porter. It didn't last long. We eventually got security to cut into a line and take the handicap people sooner. What a f up mess. One of the worst experiences in every had. Don't take odyssey of the seas. It is a very bad choice. Yes there was a coastguard drill and customs was slow but the ship new all this the day befor and could have made better arrangements. Bad experience all around. Batman362

We took holland to alaska Boring. Next time royal Caribbean.

Do you think rcc will give up its covid testing for 11 day or more on cruises from europe. Batman362

I had booked an accessable tour for Florence in dec.21 i thought we were all set. Then they went and canceled it last week. Anything else that had a mild walking tour was all ready Booked for the next 5 days. Now Im up the creek with no where to get off on my cruise. In florence , Madeira, and valencia. Does anyone know if a private co. That is reasonably priced. I talked to one co. And they wanted more than the cruise fare. Help. We can walk but not too far. We can climb stairs but not too many. We really want to see the museums in Florence. Thank you kathy.