Momof4crazytocruise Posted October 24, 2022 Report Share Posted October 24, 2022 Hi all - just wanted to get your take if you think we were reasonably compensated for our "sh!t-uation" on Grandeur. We just got off today. We treated ourselves to a Grand Suite for a Girls Trip with my mom and sister (I see what y'all mean about once you go Suite go don't go back". Beautiful cabin, we were super excited). Night one, we came back after the show to find brown mystery fluid absolutely pouring down the walls and from the ceiling and a growing puddle on the floor. A veritable 'Sh!t Falls' if you will. It. Was. DISGUSTING. After about 30 minutes, maintenance finally responded and started pulling the ceiling apart trying to find the broken pipe. Meanwhile the front desk called us and told us to pack up, they didn't have another suite, but they would put us in another cabin for the night. We quickly threw all our things back in the suitcases, and headed to the new room - a teeny balcony (well, it felt really tiny with 3 of us and 3 huge suitcases and coming from the GS 3 times its's size, but perfectly acceptable if it's just 2 of us and we've been fine in one before). When I asked them to make up the pull out sofa for me, since there were three of us, he looked at me like I had 2 heads. Finally, I convinced him to bring me bedding, which consisted of a single sheet, and a dirty, stinky blanket and no pillow. I made up the bed myself. We could not adjust the temp in the room, so I spent the night huddling under the dirty blanket. The staff seemed shocked that we asked what the status of the suite was and that once it was cleaned up we wanted to move back in. By dinner time we were allowed to move back to the original room, but it was still pretty stinky, it looked clean but was smelly. The curtains were soaked with... (use your imagination) and hadn't been pulled down and replaced, the walls needed wiping down, and the carpet needed better cleaning. We were trying to see the humor in the 'sh!tuation' and had quite a few laughs, made a lot of poo jokes, etc. The concierge was pleasant and offered us dinner at Chops or Giovanni's which was a nice treat, and assured us there would be some 'compensation. However by Day 3, the whole room was stinky, like raw sewage and stinky feet - and housekeeping kept saying they couldn't clean the carpet because we were staying in the room. I finally put my foot down and said I would rather deal with their noise and the blower than the stench. On day 4 they came and ripped out the carpet, took down the curtains, and finally cleaned the wall behind them. For all this, on the last evening they offered us 20% FCC - so basically 1 night fare for the night we spent in the other room, with the inadequate bedding and temperature. Is that an amount you would accept for this sh!tuation? Should I press for better resolution? I have to say, this being my 6th RC cruise, and never having been disappointed before - I was really let down this time around. I will also mention, the whole ship was plagued by plumbing issues. The toilets were constantly not flushing, and whole sections of the ship, including ours were without proper working toilets for hours at a time. I get she's old, but the fact that we had a sh!tastic sh!tastrophy INTO our room and it affected our enjoyment of the cruise just really let me down. We still had fun, but I can imagine not everyone has our sense of humor. Am I being unreasonable in thinking that maybe it could have been a little more than 20%? Quote Link to comment Share on other sites More sharing options...
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