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Price drop on DX pkg. How long is refund taking?


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There is a small price drop on the DX package for an upcoming cruise. I don't bother canceling and repurchasing unless it's going to save me at least $20. This one would be a total savings of $42, but I don't want to wait up to 90 days for the refund. Do these transactions get put in the que with canceled cruises? 

In the past it only took about 4 days.

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Has anyone applied their Cruise Planner FCC and then seen a price drop afterward? Our DX Drink Package is on sale (after I just booked it 2 days ago at a higher price). Should I cancel online and rebook? Or call them? I have never cancelled and rebooked cruise planner stuff before, let alone while using FCC. Just curious what yall are doing in these cases.

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On 6/4/2020 at 9:19 AM, CruzOnBye said:

Has anyone applied their Cruise Planner FCC and then seen a price drop afterward? Our DX Drink Package is on sale (after I just booked it 2 days ago at a higher price). Should I cancel online and rebook? Or call them? I have never cancelled and rebooked cruise planner stuff before, let alone while using FCC. Just curious what yall are doing in these cases.

When you use OBC to make a Cruise Planner purchase, it will be refunded immediately.  You should easily be able to cancel and repurchase if it's with OBC.

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1 hour ago, AshleyDillo said:

When you use OBC to make a Cruise Planner purchase, it will be refunded immediately.  You should easily be able to cancel and repurchase if it's with OBC.

You are correct! I did it this morning! I cancelled on the website and they put it back on my FCC cruise planner credit. I went from $130 in leftover cruise planner FCC to $320, yay! Now I just need to actually set sail in August!

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On 6/4/2020 at 9:19 AM, CruzOnBye said:

Has anyone applied their Cruise Planner FCC and then seen a price drop afterward? Our DX Drink Package is on sale (after I just booked it 2 days ago at a higher price). Should I cancel online and rebook? Or call them? I have never cancelled and rebooked cruise planner stuff before, let alone while using FCC. Just curious what yall are doing in these cases.

I did today. I booked our CP stuff with the 125% OBC during the Memorial Day sale. This new sale I had some price drops so canceled (OBC was put back) and rebooked. 

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I have been wondering the same thing.  I have a Labadee Cabana booked and the price have dropped twice in the last few weeks.  I re-booked each time and now I have money for 3 cabanas outstanding.  I know I will get the money back but it's got me thinking about changing my re-booking strategy.   They will all hit the credit card in the same cycle, which is not good but I will eventually get the credits.

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I did the cruise planner shuffle April 22, 2020 to take advantage of the lower pricing, close to 3,000 I am still waiting for. Like @Baked Alaska, I am waiting until the 45 days and then I am disputing on my credit card. Question please, does the 45 days count include the weekends, the Holiday?  I was not counting Memorial Day and Sundays. Thanks Everyone!

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40 minutes ago, Neesa said:

I did the cruise planner shuffle April 22, 2020 to take advantage of the lower pricing, close to 3,000 I am still waiting for. Like @Baked Alaska, I am waiting until the 45 days and then I am disputing on my credit card. Question please, does the 45 days count include the weekends, the Holiday?  I was not counting Memorial Day and Sundays. Thanks Everyone!

Since Royal will bill me on weekends (as evidenced by my confirmations), I view the weekends as fair game in my 45 days. I am disputing the charges today. I'll keep you posted.

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On 6/5/2020 at 1:32 PM, AshleyDillo said:

When you use OBC to make a Cruise Planner purchase, it will be refunded immediately.  You should easily be able to cancel and repurchase if it's with OBC.

Yes ... I really wish that I could just "buy" OBC instead of making cruise planner purchases with my credit card.  When there is a cruise planner sale,  I'm starting to think that saving $20 isn't worth the hassle of waiting and constantly wondering if the refund will materialize---no fun.

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I think their system is overloaded, or not designed well to handle all this volume. When I did some Cruise Planner re books last November I got my card credited within a week. Currently I'm using CPC 125% credit and have been able to re book in real time, cancel, get OBC right away, re book. I needed to split my CPC credits between two cruises because between three of us I was going to have more than I wanted on the single cruise, that extra 25%. So I put two on one cruise and the third on a second. I didn't want to just spend OBC because I needed to.

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Edit: Never mind, google took me to the Australia site. Guess I'll leave the information for the Australia market.

 

2 hours ago, Dad2Cue said:

Yes ... I really wish that I could just "buy" OBC instead of making cruise planner purchases with my credit card.  When there is a cruise planner sale,  I'm starting to think that saving $20 isn't worth the hassle of waiting and constantly wondering if the refund will materialize---no fun.

Not a bad idea ...

https://www.royalcaribbean.com/aus/en/faq/questions/how-do-i-purchase-on-board-credit-

Quote

Q: How do I purchase On Board Credit?


A: To purchase On Board Credit you will need to contact our Sales Experts on 1800 754 500.

Edited by sk8erguy1978
Specific to Australia
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The system overloaded line is a bunch of crap.  They charge you immediately for any purchases you make, you should get refunded in a similar fashion.  3-5 days at most.  

I am waiting on about $1,000 in cruise planner cancellations currently, little over three weeks now.  Based on what I am reading from people here, I won't expect them anytime soon.  

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