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Guest MEMVA

SCAM! Website price bait-and-switch

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2 hours ago, Matt said:

You've got it backwards. You get a discount for allowing RC to choose your room.

As for "needing to pay more", this is no different than if you book an airline flight and select a seat with extra leg room or an emergency exit row seat. Preferred room options come with a higher cost. 

I think the OP's problem is that she was willing to pay a higher price to pick her room but never given the option by RC to select a room.  Hence, she felt like she was taken advantage of by RC as she was paying a higher price for a guaranteed room.  Having seen this first hand on the Royal website, I agree that it is quite misleading. 

It is unfortunate that in today's IT age, that the Royal website is so bad.  We all know this and laugh about it but it really gives a horrible impression for first time cruisers.  I've been recently looking at other companies, even Celebrity, and it is amazing how much better their websites are compared to Royal.

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3 hours ago, MEMVA said:

I learned a lot from my experience with RC. Unfortunately, I will not be cruising.

 

Definitely best for all involved. 

For a supposed "executive level communications professional", your numerous ranting, tit for tat posts demonstrate a significant degree of immaturity.  

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I'm still saying it might have been a browser issue and maybe not a web site issue, I've just done 10 mock bookings on different dates and different ships (Since I'm guessing which one it is) and on each mock booking I've picked the higher priced option, pick your own room, and I have been prompted to select my room on all 10 mock bookings. One date, it tried to put me in the aft section and I selected midship and the page stated a +18 dollar price differential.

As stated before, using chrome Incognito so the Royal web page should not know who I am, no cookies being tracked. 

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It seems that many people find their way to this message board via google and not by way of the main website/blog and the excellent information that is found there.  Here are some links to some of the many articles aimed at first time cruisers on this site. They all recommend using a travel agent along with a bunch of other tips and insights. 

Best of luck.  

https://www.royalcaribbeanblog.com/2018/01/03/first-time-cruisers-what-know-booking-royal-caribbean-cruise

https://www.royalcaribbeanblog.com/2016/06/15/why-first-time-cruisers-should-use-royal-caribbean-travel-agent

https://www.royalcaribbeanblog.com/2017/10/30/8-cruise-tips-first-time-royal-caribbean-cruisers

https://www.royalcaribbeanblog.com/2014/07/17/first-time-cruisers-ten-mistakes-avoid

https://www.royalcaribbeanblog.com/2015/02/28/first-time-cruisers-what-you-need-know-about-taking-royal-caribbean-cruise

 

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33 minutes ago, Jjohnb said:

Definitely best for all involved. 

For a supposed "executive level communications professional", your numerous ranting, tit for tat posts demonstrate a significant degree of immaturity.  

Could you imagine the emails Richard Fain would get if the Towel Animal was not folded correctly or had some hanging threads??

 

towelanimal.jpg

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Have you guys seen some of the ridiculous comments about Royal Caribbean on the Better Business Burea website? Some of them are just hilarious 

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14 hours ago, MEMVA said:

But perhaps the universe is trying to tell us something...

I've definitely had different experiences with different browsers on Royal's website. I have booked online and over the phone successfully, and mostly using a travel agent. My experience with Royal's customer service staff on the phone has always been pleasant and competent, so I think your experience may be more of a one-off.

Since cruising is so different than other travel vacations, I would always opt for an experienced and reputable travel advisor for a first cruise. It may be that we got lucky booking our first cruise ourselves, but the experience was great, and I was hooked on cruising on embarkation day. There is absolutely nothing like it, and I hope the universe is telling you to give it another chance. If not with Royal, then a competitor may yield a good experience for you. I can't say for sure, because other than European ferries, I have only sailed Royal so far. One thing I am convinced of is that Royal as a company is highly ethical and cares for its guests while it is still a for profit business. I am also convinced that they didn't bait and switch you.

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2 hours ago, tiny260 said:

I'm having to reverse engineer this from the OP original post, trip to Bermuda and something about 4B.

That leads me to Adventure OTS out of Newark going to Bermuda, so say they picked Spacious Balcony, there are 5 cabin categories, 1B, 2B, 3B, 4B, 6B, so she picked a 4B cabin and there were none available, so the phone agent was telling them for $92, more than likely offering a 6B cabin. It could also be Grandeur or Serenade, Anthem doesn't show a 4B category.

We all know that the cabin itself is the exact same but the difference comes where the cabin is located on the deck in regards to elevators and other things, so they were getting a better located cabin for $92pp, probably a 6B due to no 4B's available on the sailing.

To me, this sounds like the most plausible explanation, and the person in the RC call center may not have picked up that perspective. It's unfortunate that this really seems to be a misunderstanding...that a travel advisor would have been able to avoid.

It also goes to how confusing some of the category designations can be for experienced cruisers and first-timers alike.

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41 minutes ago, DunkelBierJay said:

To me, this sounds like the most plausible explanation, and the person in the RC call center may not have picked up that perspective. It's unfortunate that this really seems to be a misunderstanding...that a travel advisor would have been able to avoid.

It also goes to how confusing some of the category designations can be for experienced cruisers and first-timers alike.

Yea, I get it, but I've been in this situation before, I was on the phone with Royal after an online booking, and I was just trying to move the room closer to the elevator bank and the agent kept going on about 2's, 3's and 4's and what I wanted was a 6 and there would be a $100pp difference, WTF, all I want to do is move closer to the elevator, so we went through it again, finely I stopped them and said, what are you talking about with the numbers and letters?

They explained the designations to me, explained that some are valued more than others due to proximity to things, etc., at that point I said give me the room and I'm ok with the $100pp.

I'm not bashing anyone, but I'm hoping some future cruiser reads these blogs and figures all of this out before they get upset and start bashing Royal.

We all have to be vigilant with how we spend our money and make good educated choices, otherwise we'll be giving our bank account information to a Saudi Prince... 

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Guest MEMVA

Original poster here.

Really saddened by the sophomoric pettiness, trolling, nastiness, and vilification here. You don't know me - yet people like Marti and several others vilify me, mock me, and stereotype me based on my post that contained very legitimate frustration and concerns. In one breath you say - "folks need to do their research! Read the message boards to understand that you can't trust the website." In the next breath, you mock, bully, troll, condescend and attack the very people who are sharing their stories about problems with the RC website! In every interaction, I was truthful and never said anything unkind to any body, mock anyone, or bully anyone. However, yet again, one observes how the internet and message boards can turn people into really nasty, horrible individuals.

When I posted the original message - yes, I was upset and frustrated and my anger and frustration were legitimate. I still find it incredibly illogical that any cruise line operates in such a convoluted and complex manner as to make it difficult for customers to book using online tools - as I also find it incredibly illogical that new cruisers should spend hours prior to booking a cruise, doing deep dives into message boards, articles, reviews, etc, to try to understand something as simple as how book a few nights' vacation. 

That the 'members' of this board (people who claim to be non-stop cruisers and 'experts' on cruising) would attack a potentially new RC cruiser, and continually post such terribly inflammatory and awful things sends the wrong message to anyone who discovers this site in a website search--particularly new cruisers. Put yourself in the position of someone who sees some of these posts - do you really think this reflects well on the members of this "Blog"? Do you really think new cruisers will feel like they can trust you? Do you really think it reflect well on Royal Caribbean?

The thought of being on an RC cruise and encountering even one person on the cruise - who acts like Marti and some of the others have on this message board - leaves me feeling sick to my stomach. 

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13 minutes ago, MEMVA said:

The thought of being on an RC cruise and encountering even one person on the cruise - who acts like Marti and some of the others have on this message board - leaves me feeling sick to my stomach. 

I am quite lovely thank you.

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24 minutes ago, MEMVA said:

Original poster here.

Really saddened by the sophomoric pettiness, trolling, nastiness, and vilification here. You don't know me - yet people like Marti and several others vilify me, mock me, and stereotype me based on my post that contained very legitimate frustration and concerns. In one breath you say - "folks need to do their research! Read the message boards to understand that you can't trust the website." In the next breath, you mock, bully, troll, condescend and attack the very people who are sharing their stories about problems with the RC website! In every interaction, I was truthful and never said anything unkind to any body, mock anyone, or bully anyone. However, yet again, one observes how the internet and message boards can turn people into really nasty, horrible individuals.

When I posted the original message - yes, I was upset and frustrated and my anger and frustration were legitimate. I still find it incredibly illogical that any cruise line operates in such a convoluted and complex manner as to make it difficult for customers to book using online tools - as I also find it incredibly illogical that new cruisers should spend hours prior to booking a cruise, doing deep dives into message boards, articles, reviews, etc, to try to understand something as simple as how book a few nights' vacation. 

That the 'members' of this board (people who claim to be non-stop cruisers and 'experts' on cruising) would attack a potentially new RC cruiser, and continually post such terribly inflammatory and awful things sends the wrong message to anyone who discovers this site in a website search--particularly new cruisers. Put yourself in the position of someone who sees some of these posts - do you really think this reflects well on the members of this "Blog"? Do you really think new cruisers will feel like they can trust you? Do you really think it reflect well on Royal Caribbean?

The thought of being on an RC cruise and encountering even one person on the cruise - who acts like Marti and some of the others have on this message board - leaves me feeling sick to my stomach. 

Don't listen to them. Not all of us here at royalcaribbeanblog are like that.

Is sad to see how some people on this board has become more and more hostile like the usual members of the "other site".

Please don't be discouraged by some people who only appears to be trolling.

I completely agree with all that you said. 

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39 minutes ago, carlosalonsor said:

Agree. I wouldn't like to be treated like this if this was my first time posting something on this forum...

I am so with you. I am actually surprised by MANY people’s responses here. Including ones I would never expect it from. Thought this forum prided itself on being bigger people than those who critique their cruises on that other forum?? 

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