Dan G 17 Report post Posted March 8, 2018 Has anyone else noticed the overnight change. New background and graphics going on. Plus an enhanced security update. I hope this leads to less site crashes and easier booking/searches. Quote Share this post Link to post Share on other sites
ellcee 1,458 Report post Posted March 8, 2018 Ooooof. I don't know what's happening. Looks like all of the information is finished updating. Quote Share this post Link to post Share on other sites
Dan G 17 Report post Posted March 8, 2018 Hmmmm. All was well until I clicked LOGIN. Seems to just hourglass me to death. At least my next cruise countdown is less than 6 months! 1 Suzanne reacted to this Quote Share this post Link to post Share on other sites
dejagatkins 76 Report post Posted March 8, 2018 Tells me there is a problem and to try later. Good thing I printed my SeaPass already. Quote Share this post Link to post Share on other sites
twangster 22,388 Report post Posted March 8, 2018 I'm rejected too: If I enter wrong information it immediately rejects that with "unknown user' so it knows I am entering valid credentials but it's unable to move forward to the next step. Quote Share this post Link to post Share on other sites
rori 2 Report post Posted March 8, 2018 I just logged in. It only provides option to make payments on my cruise not to book any planning items or see calendar. Quote Share this post Link to post Share on other sites
Boston Babe 834 Report post Posted March 8, 2018 Weren't they doing Beta testing yesterday as they are integrating Celebrity and RC sign ins together??? That's probably what the issue is. Quote Share this post Link to post Share on other sites
rjac 2,428 Report post Posted March 8, 2018 23 minutes ago, twangster said: I'm rejected too: If I enter wrong information it immediately rejects that with "unknown user' so it knows I am entering valid credentials but it's unable to move forward to the next step. Yep, just got the same message. Quote Share this post Link to post Share on other sites
Dan G 17 Report post Posted March 8, 2018 I bet only VIP Diamond/D+ & Matt can login,,, 2 Suzanne and RestingBird reacted to this Quote Share this post Link to post Share on other sites
Boston Babe 834 Report post Posted March 8, 2018 Was able to sign in, changed to the new security, my Captains Club # was in there too, but it didn't have my AOS sailing and you can't look up any cruises. Unless they cancelled all the ones I'm on! LOL Quote Share this post Link to post Share on other sites
baltodave 31 Report post Posted March 8, 2018 I can log in to the new site but can't figure out how to get to the cruise planner. What am I missing? Quote Share this post Link to post Share on other sites
rjac 2,428 Report post Posted March 8, 2018 I can't even log in! Oh well, will try later today after all the dust settles! Quote Share this post Link to post Share on other sites
dejagatkins 76 Report post Posted March 8, 2018 I was able to log in my using my email address instead of user name. Then clicked for a password reset. I got in but can't figure out how to find cruise planner. Also can't figure out how to get into my own crown and anchor account when we both share the same password and I'm the one that sets up the account, not hubby. 1 Suzanne reacted to this Quote Share this post Link to post Share on other sites
Matt 9,739 Report post Posted March 8, 2018 1 hour ago, twangster said: I'm rejected too: If I enter wrong information it immediately rejects that with "unknown user' so it knows I am entering valid credentials but it's unable to move forward to the next step. Same error on my end. Quote Share this post Link to post Share on other sites
Shari 76 Report post Posted March 8, 2018 So glad I read the update announcement on here yesterday. I went in and made a payment on one cruise and checked in on my upcoming cruise. Who knows when they will get all the kinks out (probably never since they don't have a very good track record). I was able to get in and update my login as well as set my security question. I was also able to add my Captain's Club number. I can see my next cruise but not any of the others. I was able to get to the old (yesterday's) home page but that is all. I hope they fix this soon. I also do not like the look of it. I like the way the website was a couple of years ago better. Quote Share this post Link to post Share on other sites
twangster 22,388 Report post Posted March 8, 2018 I got in by doing a password reset even though I didn't reset my password. I think it wanted to enroll my security questions since it took my same old password in the process. I then had to add my C&A number and Captain's Club #. It displays two of my booked cruises, but I too can't find a cruise planner. Quote Share this post Link to post Share on other sites
monctonguy 1,452 Report post Posted March 8, 2018 I wont even bother to check it out for a few days yet...let them iron out all the wrinkles and issues which we know there will be a few based on their past online record. I don't have a cruise to take till Oct so no rush or panic here..I am sure it will be ok by then.....I hope...... 1 Suzanne reacted to this Quote Share this post Link to post Share on other sites
SPS 414 Report post Posted March 8, 2018 I was able to sign in through the new login page a couple hours ago, but, now it keeps telling me username/email and password combination are not valid. Perfect! Quote Share this post Link to post Share on other sites
Matt 9,739 Report post Posted March 8, 2018 1 minute ago, twangster said: I got in by doing a password reset even though I didn't reset my password. I think it wanted to enroll my security questions since it took my same old password in the process. Tried that but it got stuck on the "save new password" screen and if I try to login with any password, I get the old error again Quote Share this post Link to post Share on other sites
twangster 22,388 Report post Posted March 8, 2018 It's beginning to populate my history now. Has my past cruises and C&A point total with status correct. It only displays two cruises and if I try to add a future 2019 cruise it uses a 2018 sail date, displays the wrong ship briefly, then nothing is added. For my upcoming cruise it gives me the option of updating check in information and then this: Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Cookie /n Might be a good idea to clear browser cache. EDIT - having cleared my browser cache now I'm back to my first scenario. 2nd EDIT - Now I must use email address. Username is currently a no-go. Quote Share this post Link to post Share on other sites
twangster 22,388 Report post Posted March 8, 2018 I've managed to manually add all my cruises back in. One gave me an issue. The Alaska group cruise reservation number was six digits. The new system wants seven digits. I had to add a leading '0' to my six digit reservation # from MEI to get the new system to take it. Let's say it was 123456, I had to enter 0123456. Quote Share this post Link to post Share on other sites
Boston Babe 834 Report post Posted March 8, 2018 So I too can't find cruise planner, and an email I got after I redid the new security says "did you know you can now sign into Celebrity", well, no you can't! LOL Oh well, I guess it will get straightened out in due course. Quote Share this post Link to post Share on other sites
WAAAYTOOO 9,855 Report post Posted March 8, 2018 UGH Quote Share this post Link to post Share on other sites
jce2 242 Report post Posted March 8, 2018 Pretty much sucks! Got my cruises loaded as well as my anchor number (the fact that I had to reload everything in the first place is ridiculous!). But no way to look at the individual cruise details (cruise planner etc.)...If you try to access planner through the main menu it craps out saying it couldn't find the website. Really big FAIL from the IT department. I get that it may still be under "development" but any software type worth anything knows you don't take down the old site until the new one is completely ready. Quote Share this post Link to post Share on other sites
Matt 9,739 Report post Posted March 8, 2018 My suggestion is if you can't login (like me) to give it a day or two. Just not worth the aggravation. 2 Suzanne and cruiselife reacted to this Quote Share this post Link to post Share on other sites
