The New "Seamless" Website

[Dan G]

Has anyone else noticed the overnight change. New background and graphics going on. Plus an enhanced security update. I hope this leads to less site crashes and easier booking/searches.

[ellcee]

Ooooof. I don't know what's happening. Looks like all of the information is finished updating.

[Dan G]

Hmmmm. All was well until I clicked LOGIN. Seems to just hourglass me to death. At least my next cruise countdown is less than 6 months!

 

 

[dejagatkins]

Tells me there is a problem and to try later.  Good thing I printed my SeaPass already.

[twangster]

I'm rejected too:

If I enter wrong information it immediately rejects that with "unknown user' so it knows I am entering valid credentials but it's unable to move forward to the next step.

[rori]

I just logged in.  It only provides option to make payments on my cruise not to book any planning items or see calendar.

 

[Boston Babe]

Weren't they doing Beta testing yesterday as they are integrating Celebrity and RC sign ins together??? That's probably what the issue is.

[rjac]

23 minutes ago, twangster said:

I'm rejected too:

If I enter wrong information it immediately rejects that with "unknown user' so it knows I am entering valid credentials but it's unable to move forward to the next step.

Yep,  just got the same message.

[Dan G]

I bet only VIP Diamond/D+ & Matt can login,,,

 

[Boston Babe]

Was able to sign in, changed to the new security, my Captains Club # was in there too, but it didn't have my AOS sailing and you can't look up any cruises. Unless they cancelled all the ones I'm on! LOL 

[baltodave]

I can log in to the new site but can't figure out how to get to the cruise planner.   What am I missing?

[rjac]

I can't even log in! Oh well, will try later today after all the dust settles!

[dejagatkins]

I was able to log in my using my email address instead of user name. Then clicked for a password reset. I got in but can't figure out how to find cruise planner. Also can't figure out how to get into my own crown and anchor account when we both share the same password and I'm the one that sets up the account, not hubby.

[Matt]

1 hour ago, twangster said:

I'm rejected too:

If I enter wrong information it immediately rejects that with "unknown user' so it knows I am entering valid credentials but it's unable to move forward to the next step.

Same error on my end.  

[Shari]

So glad I read the update announcement on here yesterday.  I went in and made a payment on one cruise and checked in on my upcoming cruise.  Who knows when they will get all the kinks out (probably never since they don't have a very good track record).  I was able to get in and update my login as well as set my security question.  I was also able to add my Captain's Club number.  I can see my next cruise but not any of the others.  I was able to get to the old (yesterday's) home page but that is all. I hope they fix this soon.  I also do not like the look of it.  I like the way the website was a couple of years ago better.

 

[twangster]

I got in by doing a password reset even though I didn't reset my password.  I think it wanted to enroll my security questions since it took my same old password in the process.

I then had to add my C&A number and Captain's Club #.

It displays two of my booked cruises, but I too can't find a cruise planner.

[monctonguy]

I wont even bother to check it out for a few days yet...let them iron out all the wrinkles and issues which we know there will be a few based on their past online record.

 

I don't have a cruise to take till Oct so no rush or panic here..I am sure it will be ok by then.....I hope......

[SPS]

I was able to sign in through the new login page a couple hours ago, but, now it keeps telling me username/email and password combination are not valid.

Perfect!

[Matt]

1 minute ago, twangster said:

I got in by doing a password reset even though I didn't reset my password.  I think it wanted to enroll my security questions since it took my same old password in the process.

 

Tried that but it got stuck on the "save new password" screen and if I try to login with any password, I get the old error again

[twangster]

It's beginning to populate my history now.  Has my past cruises and C&A point total with status correct.  

It only displays two cruises and if I try to add a future 2019 cruise it uses a 2018 sail date, displays the wrong ship briefly, then nothing is added.

For my upcoming cruise it gives me the option of updating check in information and then this:

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Cookie

/n

Might be a good idea to clear browser cache.

EDIT - having cleared my browser cache now I'm back to my first scenario.  

2nd EDIT - Now I must use email address.  Username is currently a no-go.

[twangster]

I've managed to manually add all my cruises back in.  

One gave me an issue.  The Alaska group cruise reservation number was six digits.  The new system wants seven digits.  I had to add a leading '0' to my six digit reservation # from MEI to get the new system to take it.

Let's say it was 123456, I had to enter 0123456.

[Boston Babe]

So I too can't find cruise planner, and an email I got after I redid the new security says "did you know you can now sign into Celebrity", well, no you can't! LOL

Oh well, I guess it will get straightened out in due course.  

[WAAAYTOOO]

UGH

[jce2]

Pretty much sucks!  Got my cruises loaded as well as my anchor number (the fact that I had to reload everything in the first place is ridiculous!).  But no way to look at the individual cruise details (cruise planner etc.)...If you try to access planner through the main menu it craps out saying it couldn't find the website.  Really big FAIL from the IT department.  I get that it may still be under "development" but any software type worth anything knows you don't take down the old site until the new one is completely ready.

[Matt]

My suggestion is if you can't login (like me) to give it a day or two.  Just not worth the aggravation.

[twangster]

3 minutes ago, jce2 said:

Pretty much sucks!  Got my cruises loaded as well as my anchor number (the fact that I had to reload everything in the first place is ridiculous!).  But no way to look at the individual cruise details (cruise planner etc.)...If you try to access planner through the main menu it craps out saying it couldn't find the website.  Really big FAIL from the IT department.  I get that it may still be under "development" but any software type worth anything knows you don't take down the old site until the new one is completely ready.

I been involved with projects like this before, they are a beast.  I think Miramar is having a bad day.  Got to be pretty crazy there this morning.  

 

 

[Guest toodle68]

Wow.. the new pages after login sucks.. forgetting that my 2019 cruise has gone, it's just terrible UI. 

I don't understand how RC have such basic problems with their website..

[mworkman]

I finished up with all the changes and addition to my reservations list.... that was empty.  As of now i can't view any info on any of my sailings..no cruise planner available or options to purchase an excursion, drink package or wifi for that matter.  Its a good thing i don't sail till Nov., but sucks for those who sail in the next few months! 

[Boston Babe]

6 minutes ago, mworkman said:

but sucks for those who sail in the next few months! 

Me too @mworkman, and I sail in 58 days and last day of sale on Cruise Planner. I guess we could plead our cases in case nothing comes up today. 

[WAAAYTOOO]

I can't even get past the "One Time Only" security update.

[Guest toodle68]

5 minutes ago, WAAAYTOOO said:

I can't even get past the "One Time Only" security update.

I got stuck too until I realized the birth year was YY .. which is rare to see.

[rjac]

1 hour ago, mworkman said:

but sucks for those who sail in the next few months! 

We sail in 18 days, glad I printed off my set sail and cruise documents last month! It seems to me Royal would have emailed a notice to everyone last week about their website upgrade so folks could print what they needed. As Forest said:

 

[accio7]

Okay, so I managed to sign in, update my profile, add my C&A number with no issues. BUT WHERE IS THE FREAKING CRUISE PLANNER?! I really dislike your website, Royal Caribbean :(

[rjac]

10 minutes ago, accio7 said:

I really dislike your website, Royal Caribbean :(

Don't feel like the Lone Ranger.........

[MaryCS62]

Yeah, every time I try to go to Cruise Planner, it loops back to the previous screen that asks for your res #, sail date & ship

[accio7]

1 minute ago, MaryCS62 said:

Yeah, every time I try to go to Cruise Planner, it loops back to the previous screen that asks for your res #, sail date & ship

...which is what I tried explaining to them over Twitter just a few minutes ago. 

Looks like it's a global issue as others have complained to them, hopefully they will fix ASAP!

[zhm]

What a mess - just logged in, and every time I come back to the main account screen, something changes:

• First, it didn't list any cruises (one is in 16 days and the other is next year)
• Then it listed the March 2018 cruise, but said I hadn't checked in (clicking "Check in" generated an error)
• Then it listed the March 2018 cruise, and said my check in is complete (which is true)

It still doesn't have my C&A number or show any cruise history. Matt's right - not worth any more time today.

[Pipedream]

We leave Sunday. . .if we can't get on the website to print out the Set Sail pass, will they do that for us at the terminal?

[Beyond Vertical]

I was able to locate my cruise but my C&A number is no longer linked

[RBRSKI]

Not touching the site until as least tomorrow