Joe01 Posted September 6 Report Share Posted September 6 Been on Oasis this week and have had a negative experience with my stateroom attendant. Extremely icy attitude from the start, (particularly towards me), not friendly at all. But beyond that, hasn't been accommodating on the time of day she would come in and as a result, we've had two days out of the week so far where she hasn't been in at all. On recent sailings, attendants have asked us whether we'd prefer morning or evening service. She didn't offer this option but gave us her working hours. Until yesterday where I get a knock just before 6pm asking to come in and clean the room. I asked if she could come back in an hour as we were getting ready for dinner at 7 but she said she would not be available at that time of day, despite her working hours previously listed as being until later. So no service at all yesterday. Today we were kept waiting for 40 minutes to get into the room (and this was after swimming so was uncomfortable). I've had many gems in the past as stateroom attendants, some I still have a place in my heart for to this day. I always give the top rating on the cruise survey regardless of how good their service was, as I know cruise ship crew do get a bit of a raw deal in general, but I don't feel I can give her a top rating in the survey. What should I do? Should I be honest in my survey feedback? RCIfan1912 and GJ_123 2 Quote Link to comment Share on other sites More sharing options...
Southern Dan Posted September 6 Report Share Posted September 6 If you are unhappy with the service then by no means should you feel obligated to give her a top rating. I wouldn't. FoxboroCruiser, RCIfan1912, USFFrank and 3 others 6 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 6 Report Share Posted September 6 Go talk to guest services. It is always best to deal with an onboard issue while still on board. tjcruisers, Cactus527, RCIfan1912 and 8 others 11 Quote Link to comment Share on other sites More sharing options...
HeWhoWaits Posted September 6 Report Share Posted September 6 I would go directly to the Hotel Manager with the concern. Guest Services can put you in touch, but they won't be able to do much themselves. tjcruisers, RCIfan1912, CruiseGus and 3 others 6 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted September 6 Report Share Posted September 6 1 hour ago, smokeybandit said: Go talk to guest services. It is always best to deal with an onboard issue while still on board. 33 minutes ago, HeWhoWaits said: I would go directly to the Hotel Manager with the concern. Guest Services can put you in touch, but they won't be able to do much themselves. In the spirit of these posts, I would also be far more concerned with improving my onboard experience ASAP than worrying about the post-cruise survey... but to each their own. RCIfan1912, bobroo and teddy 3 Quote Link to comment Share on other sites More sharing options...
LTR Posted September 6 Report Share Posted September 6 21 minutes ago, OCSC Mike said: In the spirit of these posts, I would also be far more concerned with improving my onboard experience ASAP than worrying about the post-cruise survey... but to each their own. They could be concerned with the awkwardness of dealing with them day to day with the attendant knowing that you have put in a complaint towards them and most likely will not be tipping them at the end. I know I struggle with that if I feel I need to say something during a trip. Lauren 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 6 Report Share Posted September 6 If you're not getting what you've paid for, then you're only doing yourself a disservice. And who knows, maybe the attendant is having a rough patch in life and a little kick in the pants may help. teddy and OCSC Mike 2 Quote Link to comment Share on other sites More sharing options...
OCSC Mike Posted September 6 Report Share Posted September 6 26 minutes ago, LTR said: They could be concerned with the awkwardness of dealing with them day to day with the attendant knowing that you have put in a complaint towards them and most likely will not be tipping them at the end. I know I struggle with that if I feel I need to say something during a trip. You could certainly be right. That's why I threw in "to each their own." I'm extremely easy going and let anything I consider minor go... but if something is significantly impacting my enjoyment, I would definitely address it. Others choose to handle things differently and that's cool too. LTR and RCIfan1912 2 Quote Link to comment Share on other sites More sharing options...
CruiseGus Posted September 6 Report Share Posted September 6 Guess my approach is much different than most here (and maybe I'm a jerk, but). Let me start by saying the removal of the "Out catching Thrills" magnet was a bad move. I have some and have also made my own. When I first meet our attendant, I tell the them when I expect to be serviced, for us very first thing in the morning. We are almost alway gone by the time the attendant come on morning shift and the sign is out so they know the cabin is avaliable to clean. No knocking on doors or trying to see when someone leaves. I get the impression that my attendant appreciate my approach. It works for us. Now how would I handle the problem that OP is having. First I would talk with the attendant myself, making my expectation perfectly clear. I would then clearly tell them if those expectations are not met, I will be having a talk with the Executive Housekeeper. (BTW in the first couple of days, usually at the top tier reception line or the luncheon. I try to introduce myself to the Hotel Director, MHO, and other Senior officers) Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted September 6 Report Share Posted September 6 7 minutes ago, CruiseGus said: Let me start by saying the removal of the "Out catching Thrills" magnet was a bad move. They've been there on both my cruises this year. Quote Link to comment Share on other sites More sharing options...
CruiseGus Posted September 6 Report Share Posted September 6 Just now, smokeybandit said: They've been there on both my cruises this year. All the ship's I've been on the last 2 years only have the one sided "sleeping off the adventure" magnet LTR, Shari, Doug_Texas and 3 others 6 Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted September 7 Report Share Posted September 7 I also miss the “Out Catching Thrills” magnet on most of the ships. For some reason, Adventure still uses them and I think it helps. Traveling Mike, The Fox and asquared17 3 Quote Link to comment Share on other sites More sharing options...
Kelseylovestocruise Posted September 7 Report Share Posted September 7 1 hour ago, CruiseGus said: All the ship's I've been on the last 2 years only have the one sided "sleeping off the adventure" magnet On my most recent b2b ended a week ago tomorrow I did not get a choice of morning or evening and only had the sleeping off adventure magnet. My attendant was amazing and would service from 8:00-4:00 so it was fine. Quote Link to comment Share on other sites More sharing options...
Baked Alaska Posted September 7 Report Share Posted September 7 2 hours ago, smokeybandit said: They've been there on both my cruises this year. +1. The "out catching thrills" was on the other side of the magnet. Quote Link to comment Share on other sites More sharing options...
Matt Posted September 7 Report Share Posted September 7 I would start by reaching out to the Hotel Director (go to Guest Services and ask to speak to him/her). There's a deck coordinator that oversees all the housekeeping on your deck, but I honestly have no idea how to locate that person. So getting the HD involved will be easier and should light some fires. CruiseGus, sammy79 and Ampurp85 3 Quote Link to comment Share on other sites More sharing options...
Jill Posted September 7 Report Share Posted September 7 7 hours ago, Matt said: I would start by reaching out to the Hotel Director (go to Guest Services and ask to speak to him/her). There's a deck coordinator that oversees all the housekeeping on your deck, but I honestly have no idea how to locate that person. So getting the HD involved will be easier and should light some fires. I’ve only met a deck supervisor once and that’s because she was married to our favorite bartender and he wanted us to meet her. I would speak with the hotel manager as well. I’m not good at confrontation lol RCIfan1912 and Baked Alaska 2 Quote Link to comment Share on other sites More sharing options...
CruiseGus Posted September 8 Report Share Posted September 8 Re: “Out Catching Thrills” magnet Obviously we love that idea, and I have made my own. On wonder now for b2b and on the way to Suite sun deck, acces this week but not next, I noticed the suites up there have a white “Out Catching Thrills” magnet. So I asked the suite cabin attendant I saw about it, she wasn't sure, so she called her attendant friend on one of the lower deck. The confirmation was those magnets are only for Suites on Wonder. Personally I think it's stupid not to use the convenience of these, as I have no way otherwise to let my attendant know that I'm gone and they can clean. That is why I've made my own, and every attendant has seemed to appreciate that. Now if you buy the first excuse I heard for the change "teens roaming the halls would flip over the "Sleeping off the Adventure" magnets. Just make 2 separate magnets! Solves that problem. Soap box over Quote Link to comment Share on other sites More sharing options...
GJ_123 Posted Thursday at 11:14 AM Report Share Posted Thursday at 11:14 AM On 9/6/2024 at 5:16 PM, Joe01 said: Been on Oasis this week and have had a negative experience with my stateroom attendant. Extremely icy attitude from the start, (particularly towards me), not friendly at all. But beyond that, hasn't been accommodating on the time of day she would come in and as a result, we've had two days out of the week so far where she hasn't been in at all. On recent sailings, attendants have asked us whether we'd prefer morning or evening service. She didn't offer this option but gave us her working hours. Until yesterday where I get a knock just before 6pm asking to come in and clean the room. I asked if she could come back in an hour as we were getting ready for dinner at 7 but she said she would not be available at that time of day, despite her working hours previously listed as being until later. So no service at all yesterday. Today we were kept waiting for 40 minutes to get into the room (and this was after swimming so was uncomfortable). I've had many gems in the past as stateroom attendants, some I still have a place in my heart for to this day. I always give the top rating on the cruise survey regardless of how good their service was, as I know cruise ship crew do get a bit of a raw deal in general, but I don't feel I can give her a top rating in the survey. What should I do? Should I be honest in my survey feedback? Everything you've mentioned is shocking and very surprising. Never experienced anything like that in 15+ cruises. I would have been straight to Guest Services if I experienced an attitude like that. Quote Link to comment Share on other sites More sharing options...
Traveling Mike Posted Friday at 02:54 AM Report Share Posted Friday at 02:54 AM I found this out on my April Cruise: There is a manager that oversees a group of cabin stewards. My cabin steward mentioned her supervisor and I called Guest Services and requested the manager get hold of me. Within 30 minutes she was knocking on my door. In my case I wanted something special for my cabin and I wanted to do something special for my cabin steward. She showed up and made sure I was taken care of and later that day called me to confirm everything was done the way I liked it. WAAAYTOOO and RCIfan1912 2 Quote Link to comment Share on other sites More sharing options...
Fuzzywuzzy Posted 15 hours ago Report Share Posted 15 hours ago I guess I've been blessed because we have never been unhappy with our cabin attendants on any cruise at any time. RCIfan1912 and WAAAYTOOO 2 Quote Link to comment Share on other sites More sharing options...
NotPayinExtra Posted 13 hours ago Report Share Posted 13 hours ago Why is this even a question? Report bad service. How would anything ever improve, if nothing is ever said? I feel zero obligation to supply all 10s etc on any form/questionnaire. fireclan and RCIfan1912 2 Quote Link to comment Share on other sites More sharing options...
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