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What is the most frustrating thing about Royal Caribbean cruises?


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25 minutes ago, twangster said:

 

FWIW - RCG is the only cruise family that provides reciprocal status of any sort.  The product and price/point structure is so different I'm grateful for what we do get between them. 

The Carnival family does zip between brands within the family.  

LOL... That's just because they want to keep the Carnival riff raff off of HAL and Princess

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Okay number 2. Having to re-enter my details over and over again when searching for a cruise.  CAS #, age, state of residence, etc. I should be able to enter that once per session or login a

FCC reinstatement and the fact that there is no central place to look up FCCs based on C&A numbers or your name.

In the spirit of keeping this to defining the "most" frustrating thing... Inconsistency.   Different ships, different crew members, different agents implementing the same thing differently. 

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Frustrated that the Royal's booking systems don't allow USA agents to see International bookings, in my case done in Australia and visa versa.

If we book via the US and daughter books via International, you can't link a family booking for dining, shore excursions, entertainment, etc. You can't call locally if there is an issue. 

Also you can only book Club Royale offers via the US and not through International 

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On 4/23/2021 at 12:06 PM, Craig 01020 said:

Booking a cruise on Royal Caribbean's website is clunky...at best.

  • Instead of just showing all available cabins and clicking on them to see a price, you need to click a category, then a section and then you see available cabins!
  • When I sign into my account, I shouldn't be required to re-enter my name, address, etc. That should be pre-populated!
  • Please add a courtesy hold option while booking. (Norwegian has this and I've used it several times.)
  • If I need to cancel a booking, let me do it online instead of calling. (Celebrity does!)

Bottom line, Norwegian's and Carnival's websites are much more user-friendly than Royal Caribbean's.

I would agree with this. New(ish) to cruising, only used RCI to date, great experiences. Due to timing, itinerary, and maybe wanting to see what's out there, we booked a cruise on Princess. The website experience there is muuucchh better. We can plan all our activities, extras (food, drink, others), and excursions from one step-by-step page after booking. The room details, invoicing, and payments page is clear and available.

Princess had to change ships - new one not finished yet, due to "things" in the last year or so. They rebooked us just fine, but our cruisin' buddies were relocated pretty far away. Telephone service was great, rebooked everything in one call. Note: RCI telephone service has always been great when we have had to use it. I would call that about even.

Still love RCI, especially as they are big in our home port of Port Canaveral. Princess is Port Everglades (Ft Lauderdale), which is further away.

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I will echo the comments about the Chair Hogs. And it is worse in the Solarium!

The website is terrible. Frankly that's what drove me to my TA. I can tell her where I want to go and she does all the frustrating, boring work. I have tried to book a B2b on RCL's site. Almost impossible to find out to where a ship is sailing on the next sailing. Finding out how much you owe after booking seems to be impossible.

I am so angry about FCCs that I have given up on them and routinely get a refund. Another good idea terribly executed. 

Finally, since our first cruise on RCL in 2000, it seems like the experience has deteriorated. At this point my wife prefers Celebrity because of the treatment on board. We still have some RCL cruises booked but only if the itinerary is unique enough to justify the additional ill treatment. 

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The most frustrating thing to me is trying to book Handicapped cabins.  There never seem to be enough of them. If I cruise with the entire family we have to have a handicapped room, and to get any chance of a cabin I have to book at least a year or 18 months in advance. I am grateful that they actually allow you to book the handicapped cabins on their website, as with NCL you have to call in to do so.

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29 minutes ago, TXcruzer said:

Almost every trip, I am frustrated near the end by the “ghost” charges for missing pool  towels.

Have never experienced this. Maybe it's because over the course of a trip I turn in more towels than I check out.

(More than once, I've removed a chair hog towel that's been verifiably unused for several hours and turned it in using my SeaPass).

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One of my “sore” spots is the battles that seem to occur regarding onboard credits. With all the COVID cancellations, rebookings, lift & shifts, and using FCC’s it seems those coveted OBC have a tendency to disappear.  Depending on who you talk to, you can get any number of reasons for this happening. My travel agent, Michelle at MEI has been great in helping with the disasters of 2020 bookings including assisting me in retaining these benefits. 

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Im going with the DBP and all adults in a cabin having to purchase. My wife simply cannot drink enough beverages in a day to make it worth it. If I want it, there is the option for her to get the lower package, but she doesnt drink soda....drinks one coffee per day.....and that package isnt worth it either. 

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8 minutes ago, Craig 01020 said:

It's a review of cruiseline websites only. Leaving Royal Caribbean (& Celebrity) off the list is not a shocker.

I'm just nitpicking the premise of the article, which discusses the scenario when the only thing people have decided about their cruise is that they want to go on a cruse.

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7 hours ago, SteveinSC said:

Im going with the DBP and all adults in a cabin having to purchase. My wife simply cannot drink enough beverages in a day to make it worth it. If I want it, there is the option for her to get the lower package, but she doesnt drink soda....drinks one coffee per day.....and that package isnt worth it either. 

I agree with you on this one both my husband and like to indulge when on vacation and we take full advantage of the deluxe drink package.  However my sister doesn't drink a lot but her husband is an indulges himself when on vacation.  He can no longer purchase the DBP in advance but instead he has to buy it onboard at full price which was around $76 dollars per day in 2019. 

I completely understand why RC implemented this policy because people were taking advantage but there has to be a better way than making customers  choose between buying an unnecessary DBP in advance or paying full price on board.

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My biggest bug bear is the pricing difference between countries, take the recently announced Rhapsody sailings from Barbados, 7 night suite prices in Feb are from £1657 on the UK site, on the US sites they are from $1548, that's about £1120, we're being ripped off here in the UK

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