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Warning - Royal Changing Ships Without Notice


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44 minutes ago, bobroo said:

We should be seeing another TA video from Richard Fain soon, I am hoping for some WOW!, not what's sitting in my kitchen sink.

I'm curious where has Michael Bayley gone?  Why must Richard Fain be the face of Royal Caribbean International?  

Lisa Lutoff-Perlo has been busy and visible to the Celebrity community while Michael Bayley has become like a shy child hiding behind Richard Fain's leg.

Time for some leadership.  Anyone can head an organization during good times and get away with blunders, it's during times of challenge that leaders become clear.  It's time to stop the blunders and lead.  

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I always try to stay positive but Royal has implemented an unprecedented change that should be a cause for concern for everyone.  They are changing a ship, swapping an Oasis class ship to a Freedom cl

The other things that bothers me in this NRD conversation is why should that be a factor when Royal is cancelling the cruise? They cancelled the cruise.  I didn't.  I still want to sail Allu

I have called out Royal before when they make a mistake and that is what I've done here in the thread.  However don't confuse that an overall or new found disdain for the company.     No company

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Glad to hear it got sorted out, but the take-away for me here is to always book refundable cruise fare.

NRD seems like a good idea at the time, but the inflexibility it creates in unexpected situations such as this has catapulted it from "you probably shouldn't book NRD" to "you should NOT book NRD".

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8 minutes ago, Matt said:

Glad to hear it got sorted out, but the take-away for me here is to always book refundable cruise fare.

NRD seems like a good idea at the time, but the inflexibility it creates in unexpected situations such as this has catapulted it from "you probably shouldn't book NRD" to "you should NOT book NRD".

Agreed, although sometimes the difference is unacceptable.  For instance, for our Harmony GC in 2021, if not booked through MEI, choosing refundable adds $1100 to the price of the fare.  Another one of my cruises had a $900 difference between refundable and non-refundable.  Some have been no more than $50 difference.  Where they come up with these prices is beyond me.

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9 minutes ago, Matt said:

Glad to hear it got sorted out, but the take-away for me here is to always book refundable cruise fare.

NRD seems like a good idea at the time, but the inflexibility it creates in unexpected situations such as this has catapulted it from "you probably shouldn't book NRD" to "you should NOT book NRD".

Imagine have no option of a deposit...NRD only 🥴🤷🏻‍♂️ 

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Just now, Jason12 said:

I did price a few with them but I’m not using one that does not save me anything 🤷🏻‍♂️ We can now book online directly on any of the websites Aus, US and UK 😎👍 

They don't cost you anything, either, and  you'd have a choice of taking a refundable deposit - but it's your gamble 🙂

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19 minutes ago, Matt said:

Glad to hear it got sorted out, but the take-away for me here is to always book refundable cruise fare.

NRD seems like a good idea at the time, but the inflexibility it creates in unexpected situations such as this has catapulted it from "you probably shouldn't book NRD" to "you should NOT book NRD".

The A2 Star Class suite was only available NRD.  

It does occur to me that in Royal's mind Star Class is worthless.  In moving me to Liberty and removing Star Class features but offering nothing at all for that downgrade they are acknowledging there is no value in the Star Class program otherwise they surely would have recognized the different product that was booked versus what they were willing to provide in its place.

In the end you are correct, if the refundable rate on Royal is too high, look elsewhere, avoid non-refundable at all cost. 

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3 minutes ago, twangster said:

The A2 Star Class suite was only available NRD.  

It does occur to me that in Royal's mind Star Class is worthless.  In moving me to Liberty and removing Star Class features but offering nothing at all for that downgrade they are acknowledging there is no value in the Star Class program otherwise they surely would have recognized the different product that was booked versus what they were willing to provide in its place.

In the end you are correct, if the refundable rate on Royal is too high, look elsewhere, avoid non-refundable at all cost. 

All suites are NRD aren’t they?

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13 minutes ago, SpeedNoodles said:

Agreed, although sometimes the difference is unacceptable.  For instance, for our Harmony GC in 2021, if not booked through MEI, choosing refundable adds $1100 to the price of the fare.  Another one of my cruises had a $900 difference between refundable and non-refundable.  Some have been no more than $50 difference.  Where they come up with these prices is beyond me.

 So true. With the cruise I have booked for April, 2021 that I want to Lift & Shift to April, 2022 , for my original reservation when I booked it last month, it was believe it or not $4.00 to make it non-refundable. Of course I did it. The first re-price I did on it a week later the non-refundable cost went up to $20.00. I took it again for it would still save me $34.00 on the cruise. Now with this weeks sales re-price the non-refundable cost went up to $35.00. Once again I took it, for it will still save me $85.00 off the first re-price. 

13 minutes ago, Jason12 said:

Imagine have no option of a deposit...NRD only 🥴🤷🏻‍♂️ 

 I do believe my November, 2021 cruise on Harmony of the Seas had to be booked NRD in order to get the crazy low price I paid for it. 

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7 minutes ago, twangster said:

The UP on Oasis is Star and was bookable at refundable - at 3x the price.  Sometimes a Sky Class suite appears refundable but that is more rare.   

Interesting, I wonder if that was on purpose or someone messed up and coded it wrong. 

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Maybe a good way to avoid all the nonsense it to book last minute only. Meaning, you'l know if two weeks from now the sailing is going to happen. You'll know what the conditions are onboard. And, you'll know how much it is going to cost.

I know it's not the way Royal wants us to play the game, but there are just too many variables that negatively affect passengers. Don't be a bag holder.

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The other things that bothers me in this NRD conversation is why should that be a factor when Royal is cancelling the cruise?

They cancelled the cruise.  I didn't. 

I still want to sail Allure even if it isn't AMPED on that date.  I'd even fly to Florida to do it.  Change home ports, just let me sail.  Nope. Royal won't let me.

So given this is all on Royal, why should I have to book refundable?  

It seems the motivation and reasoning to book refundable is to protect yourself when Royal is being completely unreasonable when they decide to move me to another ship and downgrade me to a vastly inferior cabin compared to what I booked.  Hmmm.

I respectfully disagree that the "solution" to this issue would have been booking refundable.  A reasonable company wouldn't have put me in the place they did in this scenario.  

A guest should be able to book a non-refundable fare and maintain an expectation of being treated fairly when the company chooses to make a drastic and unprecedented change to the booking.

Allure is going somewhere on my date.  They aren't scuttling the ship.  Someone will sail in my cabin on that date.  Why can't it be me?  

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Did anyone else's itinerary get changes as well? 

March 2022 Allure was going to Roatan, Costa Maya, Cozumel...

Now Liberty taken over sail date and it is changed to Falmouth, George Town, Cozumel...

They moved us to interior deck 10 under the Pools from a mid-level interior on Allure...

Hello cancellation and refund of deposit...

(For the record we would still be sailing on Liberty if they hadn't changed the ports... Sailed on her before and will again...) 

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The news that Royal chose to delay the construction of the new Galveston terminal has been out for several months now. 

Why the sudden rush to slam guest over to Liberty?

They are days or weeks from figuring out where Allure will be moved to.  Some claim to already know but they haven't made Allure bookable yet.

Why not wait until its known where Allure will go and offer guests the option of staying on her?  Seems like a win-win as another choice.   

   A. Do nothing and enjoy the wonderful Allure of the Seas from her new home port in XYZ.

   B. Enjoy the beautiful Liberty of the Seas who will remain in Texas where guest have grown to love her.

   C. Since we made the choice to cause this unfortunate situation you are entitled to a prompt full refund without hesitation.

   D. We have a number of other ships sailing wonderful itineraries.  We'll gladly move your deposit to any ship in any cabin based on prevailing rates.

Wow, what a nice presentation of choices.

 

Instead they went with:

   You are now on Liberty like it or not.  It's not negotiable. 

   Oh wait, this is blowing up on social media for some strange reason.  Okay fine, you can have a refund but you're going to wait a long time for it.    

 

Come on man!

Who's running this company? (asking as an investor)

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47 minutes ago, twangster said:

The news that Royal chose to delay the construction of the new Galveston terminal has been out for several months now. 

Why the sudden rush to slam guest over to Liberty?

They are days or weeks from figuring out where Allure will be moved to.  Some claim to already know but they haven't made Allure bookable yet.

Why not wait until its known where Allure will go and offer guests the option of staying on her?  Seems like a win-win as another choice.   

   A. Do nothing and enjoy the wonderful Allure of the Seas from her new home port in XYZ.

   B. Enjoy the beautiful Liberty of the Seas who will remain in Texas where guest have grown to love her.

   C. Since we made the choice to cause this unfortunate situation you are entitled to a prompt full refund without hesitation.

   D. We have a number of other ships sailing wonderful itineraries.  We'll gladly move your deposit to any ship in any cabin based on prevailing rates.

Wow, what a nice presentation of choices.

 

Instead they went with:

   You are now on Liberty like it or not.  It's not negotiable. 

   Oh wait, this is blowing up on social media for some strange reason.  Okay fine, you can have a refund but you're going to wait a long time for it.    

 

Come on man!

Who's running this company? (asking as an investor)

If @twangster is pissed (justifiable id say)....its bad.  You have always been as level headed, calm, cool, and collected, as anyone.

 

Im gonna go cry in a bottle of Captain Morgan.  

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1 hour ago, SteveinSC said:

If @twangster is pissed (justifiable id say)....its bad.  You have always been as level headed, calm, cool, and collected, as anyone.

 

Im gonna go cry in a bottle of Captain Morgan.  

I was thinking the same thing, if the @twangster bot is becoming sentient and attacking we’re going to be really screwed when Lulubot @Lovetocruise2002 goes after the programmers. It’s clearly the first step to Skynet. 

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4 hours ago, SpeedNoodles said:

 

They don't cost you anything, either, and  you'd have a choice of taking a refundable deposit - but it's your gamble 🙂

It's a gamble no matter what you do... especially now with the pandemic.  The advantage of booking refundable goes away after the final payment date anyway.  That's when the stakes are higher because they have all the money then. 

When I called Royal the other day about a reprice, I saved some money.  I'm pleased that Royal still does that because airlines certainly don't.  I asked the customer representative if he had any inside information about cruising starting Aug 1st ---he wasn't optimistic.

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13 minutes ago, Dad2Cue said:

It's a gamble no matter what you do... especially now with the pandemic.  The advantage of booking refundable goes away after the final payment date anyway.  That's when the stakes are higher because they have all the money then. 

When I called Royal the other day about a reprice, I saved some money.  I'm pleased that Royal still does that because airlines certainly don't.  I asked the customer representative if he had any inside information about cruising starting Aug 1st ---he wasn't optimistic.

One correction, most airlines don’t. At any point during the process you can reprice a Southwest Airlines flight.

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I'm just going to throw this out there: It was only after reading @twangster trip reports that I decided to book a star class cruise with Royal (formerly went with DCL). I'm sure I'm not the only one either. For someone providing Royal with essentially free advertising resulting in who knows how much additional income, you'd think they might want to treat this person a little bit better in this situation. Don't they know who you are!!!

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