Royal Caribbean expands options for guests affected by cancelled Allure of the Seas sailings from Galveston
In the wake of Royal Caribbean's announcement that Allure of the Seas will not sail from Galveston in 2021 as planned due to a delay in construction of a new terminal, the cruise line is offering more choices to those on affected sailings.
There are now three options for anyone booked on Allure of the Seas from Galveston:
1. Move reservation to a corresponding reservation on a Liberty of the Seas sailing.
The original cruise fare will be price protected at the original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
Holiday sailings (Christmas, New Year's, and Easter) are excluded from this option.
2. Full refund to the original form(s) of payment, including any non-refundable deposit.
Guests can expect to receive your refund 45 days after you submit their refund request.
3. Move reservation to any 7-night Caribbean itinerary within 4 weeks of their original sail date.
Guests have until July 7th, 2020 to let the cruise line know if they would like to change their sailing from Liberty of the Seas.
These new choices come days after many guests took to social media to complain about the lack of choice involved in making a shift from an Oasis Class ship to a Freedom Class ship.
Originally, guests could either have their reservation moved to a Liberty of the Seas sailing, or get a 100% future cruise credit.
Royal Caribbean cited the new terminal delay was caused by the closure of shipyards along with the disruption to the supply chain. Thus, the cruise line decided to postpone construction of a new terminal in an effort to cut costs. The new target completion date for the terminal is September 1, 2022.