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So guys or received my future cruise credit today which is exciting except it's no where in the ballpark of what I thought I should be getting. In fact.my husband and I got the same exact amount which shouldn't be the case since we booked with a 60% off second passanger deal.

I'll post our breakdown and a screen shot of the money we received

I know royal has some strange math but by my calculations it should have been soemthing like

Passenger 1: 1332

Passenger 2: 496

Screenshot_20200430-204638.png

Screenshot_20200509-165913.png

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I would think (and I am just surmising here) they took the total amount you actually paid for the sailing then took off the taxes and port fees to be credited to original form of payment and then added the 25% additional to that and then split the amount by the 2 of you. At the end of the day it is 125% of what left your wallet for entire sailing minus the taxes and fees. The 60% off thing is just a promotion to get us to bite!

This is why when mine is cancelled in June Sharla my TA will serve me up the math. I hope this helped but again just thinking out loud here. Good luck, stay safe and healthy. 

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4 minutes ago, Neesa said:

I would think (and I am just surmising here) they took the total amount you actually paid for the sailing then took off the taxes and port fees to be credited to original form of payment and then added the 25% additional to that and then split the amount by the 2 of you. At the end of the day it is 125% of what left your wallet for entire sailing minus the taxes and fees. The 60% off thing is just a promotion to get us to bite!

This is why when mine is cancelled in June Sharla my TA will serve me up the math. I hope this helped but again just thinking out loud here. Good luck, stay safe and healthy. 

I'm not sure how it can be 125% of what I paid when 800 isn't anywhere close im completely stumped and feel robbed

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Oh boy sorry on my phone didn't see your numbers, okay 1947.94 -taxes fees 201.94 = 1746.00 plus the 25% 218.00 total 1964.25 so by my calculations if I am doing it right you should EACH get 982.00 future credit back. IF my thinking is correct. Ugh, so Sorry you are experiencing this! I am sure I am not helping but call tonight after 2200hrs and get someone to explain it, help @Matt can you shed some light?

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1 minute ago, Neesa said:

Oh boy sorry on my phone didn't see your numbers, okay 1947.94 -taxes fees 201.94 = 1746.00 plus the 25% 218.00 total 1964.25 so by my calculations if I am doing it right you should EACH get 982.00 future credit back. IF my thinking is correct. Ugh, so Sorry you are experiencing this! I am sure I am not helping but call tonight after 2200hrs and get someone to explain it, help @Matt can you shed some light?

Thanks for the advice thankfully I have off work and can call that late. I got my travel agent involved too so may jsut let her Duke it out first but if anything MAYBE my on credit should be around 400 but the second no way

Man I'm disappointed by this

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OK... let me give it a shot... my understanding (for what little it's worth as I am still waiting for everything):

You have $1,947.94 in Total Charges...

$1,746.00 Cruise Fare x 125% = $2,182.50 FCC (total)

$201.94 = Refunded taxes, fees and port expenses to your original Credit Card

 

*** Ooops! After looking at the invoice, I'm not sure how your gratuities and Vacation Protection Plan factor in... I think you get that refunded to your credit card.

If that's true, then the totals would be:

$1,463.00 Cruise Fare x 125% = $1,828.75 FCC (total)

$484.94 = Refunded gratuities, VPP, taxes, fees and port expenses to your Credit Card

 

I hope that doesn't confuse you... Let's see what the folks that received their FCC and refunds have to say!

Either way, $802 FCC makes no sense!

 

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28 minutes ago, Kcusack89 said:

I'm not sure how it can be 125% of what I paid when 800 isn't anywhere close im completely stumped and feel robbed

It does seem like they made a mistake in the calculations.  Based on your invoice, I would expect an amount closer to what you already calculated.  I'm sure your TA will get it resolved.

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5 minutes ago, karl_nj said:

It does seem like they made a mistake in the calculations.  Based on your invoice, I would expect an amount closer to what you already calculated.  I'm sure your TA will get it resolved.

Thank you I'm sitting here at my table with a pencil and paper trying to figure out how they get 400 each when we paid 1464 originally 😂 I'm hoping my ta gets to the bottom of it

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10 minutes ago, Kcusack89 said:

Thank you I'm sitting here at my table with a pencil and paper trying to figure out how they get 400 each when we paid 1464 originally 😂 I'm hoping my ta gets to the bottom of it

Did you previously get a refund to your credit card in the total amount of $484.94 (everything other than the actual cruise fare)?

 

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3 minutes ago, Okgladgal said:

We received our FCC today and I don't understand their math on it, either. What do y'all think about this? $654 X 2 = $1308.00 

Scan 3.jpeg

Looks like we got the same royal employee doing our credits . I'm still scratching my head trying to figure out how 802 equates to 1464

Waiting on my travel agent to respond

Do you have a TA? If not I'd call back tonight and see what they have to say

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1 minute ago, Kcusack89 said:

Looks like we got the same royal employee doing our credits . I'm still scratching my head trying to figure out how 802 equates to 1464

Waiting on my travel agent to respond

Do you have a TA? If not I'd call back tonight and see what they have to say

I didn't use a TA on this one, but I have one now. Maybe she can figure it out. 

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Please report back as soon as this is figured out. It seems straightforward yet.......My June will be cancelled 99%sure and I was going for the 125% FCC at that time. Reading all of these confusing posts is making me re-think that. Why Royal, why? I am also still waiting for a "cruise planner mistake" to be corrected even though they said it was taken care of, and additionally almost $900.00 for another Cruise Planner Re-price for an additional sailing. Please RCCL take care of your Loyal fan base, correctly the first time. 

Thank goodness for our MEI, they will get it sorted!

 

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@AnnetteJackson said a while back that they were noticing some hinky things with the FCCs RCCL has issued in the last couple of weeks. I mean, I got a second one in the same exact amount (50% of my fare) for a cruise I cancelled back in March (and I'm the only traveler...), and I had previously gotten back taxes, fees, and 50% of my fare on my card; so now, I've gotten basically 150% cruise fare back on that one. I'm not touching either one of them yet, in part because I'm waiting to see if they tell me one of them is voided. I'm expecting the one for my cancelled June and the one for my self-cancelled July cruise soon, and you can bet I'll be going over each of them with a fine-tooth comb.

I really hope this all gets figured out; the last thing RCCL needs is to be perceived as short-changing their customers. 😕

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4 hours ago, Kcusack89 said:

So guys or received my future cruise credit today which is exciting except it's no where in the ballpark of what I thought I should be getting. In fact.my husband and I got the same exact amount which shouldn't be the case since we booked with a 60% off second passanger deal.

I'll post our breakdown and a screen shot of the money we received

I know royal has some strange math but by my calculations it should have been soemthing like

Passenger 1: 1332

Passenger 2: 496

Screenshot_20200430-204638.png

Screenshot_20200509-165913.png

I'm in a similar situation.  Even if you subtract the Cruise Cancellation fee (which they shouldn't and I will fuss about since I didn't cancel - it''s a reimbursement) they still granted me over $2000 less than I should get and more than a $1000 less than I paid for the berth alone.  This can't fly - or float....  My guess is that they brought in some temps who don't know the business.  At least I hope that's the problem. I'm looking for my first cruise and I can go somewhere else (and sell my stock).

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5 hours ago, JohnK6404 said:

OK... let me give it a shot... my understanding (for what little it's worth as I am still waiting for everything):

You have $1,947.94 in Total Charges...

$1,746.00 Cruise Fare x 125% = $2,182.50 FCC (total)

$201.94 = Refunded taxes, fees and port expenses to your original Credit Card

 

*** Ooops! After looking at the invoice, I'm not sure how your gratuities and Vacation Protection Plan factor in... I think you get that refunded to your credit card.

If that's true, then the totals would be:

$1,463.00 Cruise Fare x 125% = $1,828.75 FCC (total)

$484.94 = Refunded gratuities, VPP, taxes, fees and port expenses to your Credit Card

 

I hope that doesn't confuse you... Let's see what the folks that received their FCC and refunds have to say!

Either way, $802 FCC makes no sense!

 

I got the taxes, gratuity, and air fare refunded, but no sign of the Protection Plan on either my my refund or (certainly) not on the Credit... I'm short at least $1K from my original payment!  My TA is going to work the issue, too.  Hopefully she can get someone with a "figgerer"  to "figger" it out....

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