RCL_Cruiser Posted July 9, 2023 Report Share Posted July 9, 2023 Hi All, I wanted to ask if anyone can kindly provide me with a mailing address to send a letter of discontent to RCL regarding a recent cruise. Thanks Quote Link to comment Share on other sites More sharing options...
Xaa Posted July 9, 2023 Report Share Posted July 9, 2023 A regular old school letter? I think you probably want this. Royal Caribbean Group1050 Caribbean WayMiami, FL 33132-2096 You'll probably get more eyes and impact using email or the social media channels. Good luck. RCIfan1912, RCL_Cruiser and Neesa 3 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 9, 2023 Report Share Posted July 9, 2023 Whatever your concern is, you probably should have addressed it onboard before you left the ship. Neesa, RCIfan1912, cedricmr and 7 others 5 2 3 Quote Link to comment Share on other sites More sharing options...
Neesa Posted July 9, 2023 Report Share Posted July 9, 2023 @RCL_Cruiser Oh no! As a seasoned cruiser my last sailing had me thinking, thank goodness this wasn't my first sailing I would never sail again. Not knowing the specifics of your sailing.... my sailing was super weird, it's important to differentiate the irritants, was it the cruise line OR the passengers that had no clue how to behave on a ship? My sailing was sold out with over 4500 first time cruisers. I'm not saying not to contact corporate I'm saying maybe you could give sailing another try taking into consideration what you learned and your specific cruising style. Being it was your first time I realize maybe you didn't think things could be mitigated, but if the crew can help they will. By all means I have no idea what you endured but I understand with many cruises under my belt that if you pay for a product, you deserve the product. Our sailing was weird for lack of a better term and honestly it was a combination of our fellow passengers as well as the ships inability to mitigate some things. I promise you the time of year and size of ship I'm sure directly impacted your experience. I do not make excuses for Royal, sometimes they get it wrong (to many passengers, not enough ships offerings) but please reconsider a sailing opposite what you just experienced, maybe then you will fall in love with the seas like many of us have. I wish you a positive experience moving forward! Best of luck with the follow up! RCL_Cruiser, PPPJJ-GCVAB, Ampurp85 and 10 others 11 1 1 Quote Link to comment Share on other sites More sharing options...
SweetPea Posted July 9, 2023 Report Share Posted July 9, 2023 2 hours ago, smokeybandit said: Whatever your concern is, you probably should have addressed it onboard before you left the ship. How do we know the OP didn't address it onboard to any satisfaction and that's why it now needs follow up? OP, please make sure you utilize the post cruise survey as well. PPPJJ-GCVAB 1 Quote Link to comment Share on other sites More sharing options...
instaGator Posted July 9, 2023 Report Share Posted July 9, 2023 Perhaps this contact list information will be helpful. If you provide more details, many of us on this forum may be able to provide more guidance. bobroo, RCL_Cruiser, WAAAYTOOO and 2 others 4 1 Quote Link to comment Share on other sites More sharing options...
Matt Posted July 9, 2023 Report Share Posted July 9, 2023 https://www.royalcaribbeanblog.com/2023/04/20/contact-royal-caribbean-customer-service Neesa, PPPJJ-GCVAB and RCL_Cruiser 2 1 Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted July 9, 2023 Report Share Posted July 9, 2023 5 hours ago, SweetPea said: How do we know the OP didn't address it onboard to any satisfaction and that's why it now needs follow up? OP, please make sure you utilize the post cruise survey as well. Has anyone actually received follow up on that post cruise survey even after indicating you would like someone to follow up? I’ve never had any luck. Mike n Ky and Pattycruise 2 Quote Link to comment Share on other sites More sharing options...
tonyfsu21 Posted July 9, 2023 Report Share Posted July 9, 2023 18 hours ago, RCL_Cruiser said: Hi All, I wanted to ask if anyone can kindly provide me with a mailing address to send a letter of discontent to RCL regarding a recent cruise. Thanks The snail mail is a complete waste of valuable time. If you have a complaint you should reach out to RC via social media channels and try to get the message out that way. In the past, I have had luck with emailing Sasha w/ corporate in the Miami offices after our loft flooded. sspencer@rccl.com RCL_Cruiser 1 Quote Link to comment Share on other sites More sharing options...
PPPJJ-GCVAB Posted July 9, 2023 Report Share Posted July 9, 2023 I’ve had luck by emailing mbayley@rccl.com His assistant Michael Bermudez typically got back to me in a very timely fashion. He also understood my issues (I had a few) and resolved each one. Neesa, SweetPea, RCL_Cruiser and 1 other 4 Quote Link to comment Share on other sites More sharing options...
SweetPea Posted July 9, 2023 Report Share Posted July 9, 2023 16 minutes ago, tonyfsu21 said: Has anyone actually received follow up on that post cruise survey even after indicating you would like someone to follow up? I’ve never had any luck. No, that's why i said "as well." I have no idea if I'm correct, but my feeling is that the surveys identify trends so being honest on surveys never hurts. I went to town on the survey for my first Royal cruise (it SUCKED) and no one got back to me either, but it at least felt cathartic writing it! Neesa 1 Quote Link to comment Share on other sites More sharing options...
RCL_Cruiser Posted July 10, 2023 Author Report Share Posted July 10, 2023 On 7/9/2023 at 10:06 AM, smokeybandit said: Whatever your concern is, you probably should have addressed it onboard before you left the ship. Not the answer I am looking for! SweetPea and Carotthat 1 1 Quote Link to comment Share on other sites More sharing options...
Xaa Posted July 10, 2023 Report Share Posted July 10, 2023 31 minutes ago, RCL_Cruiser said: Not the answer I am looking for! Dust off your typewriter and go get the one you want. Please post back with your outcome for future cruisers in your shoes. Ryan79 and RCL_Cruiser 1 1 Quote Link to comment Share on other sites More sharing options...
Bowen Posted July 10, 2023 Report Share Posted July 10, 2023 55 minutes ago, RCL_Cruiser said: Not the answer I am looking for! Maybe not, but it's helpful advice in case you ever do cruise again. One thing I learned from being on this board is that if you have a problem on board you really need to escalate on board. It's not anyone being mean to your cause, which I do hope you get resolved, it just bears repeating over and over. I cruised with friends in April who had a problem with their room and I told them to go to customer service every single day and escalate. It never got resolved while they were on board, they had established that there was a problem, and they were given compensation after the fact. Were I not a member of this board I would never have known to tell them. All that said, I hope you get it fixed, I hope you cruise again, and (because there will probably be another problem you need addressed) I hope you take to heart that escalation on board is the way to get things done. RCL_Cruiser, PPPJJ-GCVAB and Jjohnb 3 Quote Link to comment Share on other sites More sharing options...
Ampurp85 Posted July 10, 2023 Report Share Posted July 10, 2023 I have had issues on board and even doing the most due diligence I can while on board, it is rarely fixed after I leave the ship. You have to think of it this way. If the problem/issue was as bad, wouldn't they try to get it fixed while on board? If you wait until your no longer sailing it becomes "they said/they said" or you look like a scammer. Without any sort of documentation, nothing will be done. I will admit cruising is not for everyone. Royal may not be your cup of tea. I always give something a second chance, not thirds, but anything can happen to color one's perspective. What about this experience made you not want to cruise again? Would a different ship, itinerary, cruise line and/or maybe even a perspective have changed things? Neesa and SweetPea 2 Quote Link to comment Share on other sites More sharing options...
MO & LO on the go! Posted July 10, 2023 Report Share Posted July 10, 2023 2 hours ago, RCL_Cruiser said: Not the answer I am looking for! Hmmmm.....interesting response...... I did a quick google search for "how to contact Royal Caribbean" and got many different options to include "online chat". Snail mail addresses, emails (several), many phone numbers, and social media accounts all available also. Hope you get the answer you are looking for RCL_Cruiser 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 10, 2023 Report Share Posted July 10, 2023 My last cruise I had an AC drain leaking into the room, a large swatch of carpet was soaked. Housekeeping took care of it (it required a solid bit of work to fix and then dry) ASAP and gave me FCC that I didn't even ask for. instaGator, Neesa, PPPJJ-GCVAB and 1 other 3 1 Quote Link to comment Share on other sites More sharing options...
AlmondFarmer Posted July 11, 2023 Report Share Posted July 11, 2023 On my last cruise my wife complained that the toilet seat was often wet. The culprit is still at large. No on board credit asked for. Fuzzywuzzy, bonzo1975, teddy and 9 others 11 1 Quote Link to comment Share on other sites More sharing options...
RCL_Cruiser Posted July 11, 2023 Author Report Share Posted July 11, 2023 On 7/10/2023 at 4:43 PM, Bowen said: Maybe not, but it's helpful advice in case you ever do cruise again. One thing I learned from being on this board is that if you have a problem on board you really need to escalate on board. It's not anyone being mean to your cause, which I do hope you get resolved, it just bears repeating over and over. I cruised with friends in April who had a problem with their room and I told them to go to customer service every single day and escalate. It never got resolved while they were on board, they had established that there was a problem, and they were given compensation after the fact. Were I not a member of this board I would never have known to tell them. All that said, I hope you get it fixed, I hope you cruise again, and (because there will probably be another problem you need addressed) I hope you take to heart that escalation on board is the way to get things done. Thanks. I am actually doing this for my sister-in-law who experienced the issue on the cruise thus, I created a letter on their behalf with the hopes they can resolve her issues. Quote Link to comment Share on other sites More sharing options...
RCL_Cruiser Posted July 11, 2023 Author Report Share Posted July 11, 2023 On 7/9/2023 at 11:02 AM, Neesa said: @RCL_Cruiser Oh no! As a seasoned cruiser my last sailing had me thinking, thank goodness this wasn't my first sailing I would never sail again. Not knowing the specifics of your sailing.... my sailing was super weird, it's important to differentiate the irritants, was it the cruise line OR the passengers that had no clue how to behave on a ship? My sailing was sold out with over 4500 first time cruisers. I'm not saying not to contact corporate I'm saying maybe you could give sailing another try taking into consideration what you learned and your specific cruising style. Being it was your first time I realize maybe you didn't think things could be mitigated, but if the crew can help they will. By all means I have no idea what you endured but I understand with many cruises under my belt that if you pay for a product, you deserve the product. Our sailing was weird for lack of a better term and honestly it was a combination of our fellow passengers as well as the ships inability to mitigate some things. I promise you the time of year and size of ship I'm sure directly impacted your experience. I do not make excuses for Royal, sometimes they get it wrong (to many passengers, not enough ships offerings) but please reconsider a sailing opposite what you just experienced, maybe then you will fall in love with the seas like many of us have. I wish you a positive experience moving forward! Best of luck with the follow up! My family and I actually love RCL however, the request for RCL contact information was for my sister-in-law who went on a cruise for the 1st time and experienced an issue on board the ship. I hope she gets some help from Bayely's office. JustMeJoe, PPPJJ-GCVAB, Neesa and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Linda R Posted July 12, 2023 Report Share Posted July 12, 2023 I cruise a lot. Have had a few issues but always been handled onboard to above my satisfaction. I am a happy camper. OCSC Mike and Neesa 2 Quote Link to comment Share on other sites More sharing options...
JEH106 Posted July 18, 2023 Report Share Posted July 18, 2023 On 7/8/2023 at 8:54 PM, RCL_Cruiser said: Hi All, I wanted to ask if anyone can kindly provide me with a mailing address to send a letter of discontent to RCL regarding a recent cruise. Thanks RCL_Cruiser, If you have not done so, use Priority Mail and address it to Michael Bayley, CEO of Royal. Jim Quote Link to comment Share on other sites More sharing options...
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