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Benefit of Star Class Genie


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I am currently booked in a Sky Class suite.  I sailed Sky class several times and love it.  I am considering upgrading to a Star Class suite, but it is a lot of extra money.   There are no kids in our group-a lot of discussions about Star talks about the benefits to kids.  What are some of the intangible benefits for adults?  I know things will be different post-Covid.  Do you think this will make the Genie more valuable?  I am pretty self-sufficient.  What can the Genie do that I can't do for myself, with the help of the suite concierge?

 

Many thanks.

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1 hour ago, Fairlynew said:

I am currently booked in a Sky Class suite.  I sailed Sky class several times and love it.  I am considering upgrading to a Star Class suite, but it is a lot of extra money.   There are no kids in our group-a lot of discussions about Star talks about the benefits to kids.  What are some of the intangible benefits for adults?  I know things will be different post-Covid.  Do you think this will make the Genie more valuable?  I am pretty self-sufficient.  What can the Genie do that I can't do for myself, with the help of the suite concierge?

 

Many thanks.

Hmmm....this is really a hard thing to quantify.  Some people truly enjoy the service of a Genie and some think they are completely overrated and unnecessary.  How's that for a non-answer ?  I'm going to be completely honest, here.  I am one who loves, loves, loves the Genie and Dan honestly doesn't really care for the Genie service.  The first time we did SC it was so new and so different from anything we had ever experienced, we both really enjoyed it.  The second time and the third time, etc. Dan began to resent that the Genie always seemed to be interrupting us for one thing or another.  The door bell and/or phone seemed to ring incessantly...which is true. They were always bringing something or dropping by to take something away.  If Dan got his way every time, we would probably never do SC again.  It's just too much commotion for him.

To answer your question, yes, I think having a Genie is going to be even more important in the restart than they ever were before.  Once they start to ramp occupancy back up I think things like specialty reservations are going to be more and more difficult to get.  I think things like expedited boarding and disembarkation are going to be more and more valuable.

One of the services of SC that I really love is the fact that they do your laundry for you.  You can have it sent out once a day, twice a day or never. I really enjoy this service.  They bring it back to you on hangers with your unmentionables in a bag.  There are so many things that are nice....

Is it worth the money ?  I guess I think it is. Many disagree.  It's hard to really quantify the level of service that SC provides.  Many will say....I'll just buy the UDP and the DBP+Voom and I will have the same thing, minus the Genie and save myself $$$.  But that's really not all there is to it.  On the first 2 SC cruises, I hosted the CC Cabin Crawls.  We had no less than 40 people on each of those who came to our cabin and were offered all the beer, soda, water, and food from the specialty restaurants (most of that food came from Jamie's/Giovanni's).....all at no charge.  We also offered champagne and wine (which we paid for but it was very inexpensive).  It was so much fun to show off our suite and have everyone enjoy themselves.  On each of those Cabin Crawls I know for SURE that we "sold" Star Class to at least 3 couples....so it's probably in Royal's best interest to cover such events.  Sky Class gets complimentary room service from the MDR menu.  Star Class gets room service from any and all of the Specialty Restaurants.  Big difference.

As far as what the Genie can do that you cannot do for yourself, the only thing that really comes to mind are the reserved seats at entertainment venues.  It's nice to be able to arrive at an entertainment venue just minutes before it begins and have the specific seats that you want, reserved for you.  Here is another example.  We had a credit card issue on one of our SC cruises.  The CC company (which was the Royal Caribbean Visa card, BTW !!!) began declining our onboard charges.  YIKES !  That was a real problem for us almost instantly as we charge considerable $$ to our onboard account at the casino.  The Genie talked with the revenue dept. and it was resolved - or so we thought.  Next day....charge declined.  By now, Dan was furious not to mention the fact that it was embarrassing when the casino pit boss had to tell us that our cash withdrawal had been declined.  Oh boy....  We tromped down to Guest Services, hoppin' mad.  It just so happened that another one of the Genies just happened to be there...and b/c the Genies all know who the SC guests are, even if they are not the Genie, he recognized us and asked if he could help.  When Dan explained the problem, the Genie disappeared behind the GS door and reappeared very shortly - this time with the ship's Revenue Manager - and this time, the problem was fixed...for good. Perhaps our Genie should have done this in the first place, but it was nice that it finally got handled properly by a fellow Genie.  They truly are a team.  We are always told that if, for some reason, our Genie is not available, feel free to ask any Genie for help. 

If you can afford it, SC is definitely a treat.

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When we had to do immigration on the boat our Genie walked us to the front of the line at the time of our choice.

Perhaps with COVID testing on board they will make that process smoother for you.

 

The free drinks, dining and wifi has a real tangible benefit for us.....we've never even seen the MDR on Anthem.

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@WAAAYTOOOthanks for sharing! Will be doing SC first time next year. Have several cruises booked in SC. Do you know if they would bring in a dining table? Have the ultimate panoramic suite booked and wanted to dine in the bedroom looking out at the ocean. There's no dining table in the suite that can be moved into the bedroom. The dining table slides along the wall like crown loft.

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21 minutes ago, 12thman said:

@WAAAYTOOOthanks for sharing! Will be doing SC first time next year. Have several cruises booked in SC. Do you know if they would bring in a dining table? Have the ultimate panoramic suite booked and wanted to dine in the bedroom looking out at the ocean. There's no dining table in the suite that can be moved into the bedroom. The dining table slides along the wall like crown loft.

Hmmm.  My guess is no....but it never hurts to ask.  They may be able to bring a folding table in and cover it with a table cloth.  They might do that.  Not sure what kind of chairs you could get in there.  If they are able to do it, they will.

What ships are you booked for SC ?

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10 minutes ago, WAAAYTOOO said:

Hmmm.  My guess is no....but it never hurts to ask.  They may be able to bring a folding table in and cover it with a table cloth.  They might do that.  Not sure what kind of chairs you could get in there.  If they are able to do it, they will.

What ships are you booked for SC ?

Oh that's going to be a disappointment, it's one of the reasons why we booked it. Have Ovation, Quantum and Oasis that's the ultimate panoramic suite. 

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11 minutes ago, 12thman said:

@WAAAYTOOOthanks! Excited but also n nervous as to what to expect from the Genie that's why you sharing helps me and other's thanks again!

This is truly my pleasure.  Nothing I would rather discuss than the joys of SC.  It sure beats talking about vaccines and unvaxxed protocols !

I understand you being nervous....but it is just a nervous anticipation.  I know...I have it myself every time I am looking forward to going on a SC cruise.  The Genie is whatever you want them to be.  Some people just want to be left alone (that would be Dan) and some people want the Genie to do everything.  The best situation is somewhere in the middle.  Some Genies are better at certain things than others.  For instance, Reyno (we've had him twice) is, hands down, the best party planner of any of the Genies we have had but he tends to be very busy and can sometimes be hard to get ahold of.  He loves a good party and his planning is exemplary.  Reyno also walks at a forced march pace (he was an Officer in the Army in South Africa) and I could never keep up with him !  Charlie (unfortunately, no longer with Royal) was the most personable and the added the best "personal" touch.  Yen Lee was the most efficient...she is very literal but not particularly spontaneous but damn if she wasn't right there ALL the time when you needed her !  Joyce was the most fun.  She was a chatterbox and would tell you all the Genie "secrets".  Sebastian was the ultimate professional.  He seemed to be the best at most everything, all around but definitely not the party planner that Reyno is.  So you just never know what you're going to get.  They are all wonderful and there isn't a Genie that we have had that I wouldn't be thrilled with having again.

The best advice I can give you is....USE the Genie for things that you would not, otherwise, be able to do.  Have them plan a party for you.  If you don't have any family or friends on the cruise with you, participate in your cruise's Cabin Crawls and invite them all to your suite.  The Genie will arrange all the food, drinks, plates, napkins, silverware....literally EVERYthing you will need.  Most likely you will never have the space or the service to do this again.  Have the Genie set up a small event for you in one of the venues that normally don't have events...like a small party at Vintages.  You can have it catered from one of the other specialty restaurants or you can get an assortment of the tapas from Vintages.  We were traveling with friends who were also SC on one of our Harmony (Reyno) trips and even though you aren't permitted to have food in the casino, one night....waaaay early in the morning, I see a guy making his way through the casino with about 6 pizzas stacked up and I thought to myself, "that's strange...I've never seen anyone with pizza in the casino before".  Sure enough, it was Jim and Jim.  I guess they treated the whole side of the casino to pizza.  I'm sure they were very popular.  LOL  We met some wonderful people at the Chef's Table when we were on Anthem and we invited them back to our GLS.  We called Yen and asked her to have some snacks delivered (as if we needed any more food after the CT but it seemed like a great idea at the time...) and we got waaay more food than we needed but they also brought us a bunch of drinks (can't remember what they were now...some Scotch for Dan and I think I got a margarita or something)...all delivered for no extra charge.  They will bring you as much food and drinks as you want so it doesn't matter that the other people in your party (in your suite) are not SC.

You learn as you go along.  We weren't that "good at it" the first time.  You begin to learn what you can and cannot do.  We did B2B SC on Anthem in Feb 2019.  The first leg of the trip we went all out - the Cabin Crawl party and the people from the Chef's Table.  Then, on the second leg, we chilled.  We did some of the shows a second time (we love We Will Rock You) and we went to a concert of a Bon Jovi cover band.  Yen saved us seats up on the second deck of the Music Hall (even though she's not supposed to do that).  So nice.  When we were on our last SC cruise before the shut down, we had Joyce reserve us some seats in the Oasis's Music Hall (which is the old Dazzles...not nearly as nice as the Anthem's Music Hall, IMO) to see a Journey cover band and we invited @twangsterwhich is when I finally got to meet the man, the legend, the MegaBot.

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26 minutes ago, 12thman said:

@WAAAYTOOO you can order food and drinks for people not in SC or in your reservation?

Yes, only when you order food and drinks to your suite, though.  If you go to a specialty restaurant with non-Star Class guests, they will be charged but if you have food delivered to your suite they will not.

26 minutes ago, 12thman said:

How do you know which Genie is on which ship?

You won't know for a while.  Once the ships get staffed, word will get out which Genies are on which ships but even then you will not know which Genie you will get until one -is assigned to you.  You can request a specific Genie but it's tricky.  I've never done this but I think @Lovetocruise2002has.  The only Genie-requesting I have ever done is when we were on Anthem for B2B SC.  I did ask that we have the same Genie for both legs and it wasn't a problem.  We got Yen Lee for both cruises and she was awesome.

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14 minutes ago, WAAAYTOOO said:

Yes, only when you order food and drinks to your suite, though.  If you go to a specialty restaurant with non-Star Class guests, they will be charged but if you have food delivered to your suite they will not.

You won't know for a while.  Once the ships get staffed, word will get out which Genies are on which ships but even then you will not know which Genie you will get until one -is assigned to you.  You can request a specific Genie but it's tricky.  I've never done this but I think @Lovetocruise2002has.  The only Genie-requesting I have ever done is when we were on Anthem for B2B SC.  I did ask that we have the same Genie for both legs and it wasn't a problem.  We got Yen Lee for both cruises and she was awesome.

Thanks for the information. Where do find out about cabin crawls? Never done this.

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7 minutes ago, 12thman said:

Thanks for the information. Where do find out about cabin crawls? Never done this.

They aren't anything official and can be organized by any group.  Find your Roll Call here, on Cruise Critic, and Facebook and ask if they have one going or would have any interest.  It's a lot to coordinate a Roll Call, as coordinating any group activity is, so I prefer to join other ones.  If no one bites in just doing a crawl and you still want to show off the room and play host, just offer and coordinate with people a specific time for them to meet somewhere and you can lead them to see the room where you can have everything set up to play host with your Genie's help!

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33 minutes ago, 12thman said:

Thanks for the information. Where do find out about cabin crawls? Never done this.

Cabin Crawls are purely a product of the roll calls on Cruise Critic….although, since this blog has begun organizing Roll Calls I guess you could start a Cabin Crawl among the members of this Roll Call.

It’s really fun.  Basically you just get a bunch of fellow cruisers on your sailing to agree to “show” their cabin to the other members.  It is a great way to see other cabin categories and share your cabin experience with others.  It is a fair amount of work if you have to organize the crawl yourself.  It’s easiest to just join an existing crawl but sometimes you have to start one yourself.

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After reading multiple posts about SC suites, we booked the Ultimate family suite on Symphony for 10/29/22.  It’s cheaper than a Disney suite and seems like you get so much more perks.  the kids are super excited about the slide and the hot tub.   @Sharla made it very easy.  Thank you all for great advices. 

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23 minutes ago, sammy79 said:

After reading multiple posts about SC suites, we booked the Ultimate family suite on Symphony for 10/29/22.  It’s cheaper than a Disney suite and seems like you get so much more perks.  the kids are super excited about the slide and the hot tub.   @Sharla made it very easy.  Thank you all for great advices. 

Oh, you absolutely MUST do a live blog for us on this one.  I don't think we've had anyone stay in the UFS yet !  Congratulations.

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17 hours ago, sammy79 said:

After reading multiple posts about SC suites, we booked the Ultimate family suite on Symphony for 10/29/22.  It’s cheaper than a Disney suite and seems like you get so much more perks.  the kids are super excited about the slide and the hot tub.   @Sharla made it very easy.  Thank you all for great advices. 

DCL concierge level pales in comparison to star. Good choice. And even outside of star, DCL is simply not worth the cost. 

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18 hours ago, sammy79 said:

After reading multiple posts about SC suites, we booked the Ultimate family suite on Symphony for 10/29/22.  It’s cheaper than a Disney suite and seems like you get so much more perks.  the kids are super excited about the slide and the hot tub.   @Sharla made it very easy.  Thank you all for great advices. 

We started off with DCL concierge too and recently made the switch to Royal star class in Dec 2019. Our son was 14 at the time and was finally ready to try something new. While there were a couple things I missed about DCL, overwhelmingly Royal’s star class came out on top! Specialty dining, unlimited internet, laundry and of course price are just a few of the reasons.  Once we have a couple more star class trips under our belt I think that gap will widen.  

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