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princevaliantus

Cruise Planner False Pricing Scheme - BEWARE !!

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FYI  to everyone:

IF you book any spa treatments, fitness, etc through the Cruise Planner, please make sure that the advertised price is the price that  you are paying as RCCL has practices of misleading their loyal cruisers. It was recently brought to my attention by a friend who pointed this out to me which made me look at all of my reservations on several cruises I have booked and I'm glad she did as I didn't even notice that the price increased as you purchased it. I couldn't believe my eyes. I contacted RCCL to see why the "sneaky" pricing practice/scheme and the only thing I got was a constant "we truly apologize but we are probably having website issues and the original price isn't updating".  My 2 year old niece wouldn't even buy that excuse especially when the same practice/scheme is on several reserved cruises. Solution: I cancelled every reservation that had the issue with the customer service representative doing the cancellation.

In addition, a nice letter went to Customer Relations and to Corporate with lots of screenshots along with C.C.'s to several notable travel websites, message boards and even a news channel, which I can't name a personal friend works there and I didn't want to blow them up.  Hence, three days later, I get a call from a Manager from Customer Relations who apologized, offered the original price on the original reservations and extended a courtesy FCC with a "side comment" and I quote, "I hope we have resolved and corrected any issues you have and please feel free to inform everyone of our auspicious courtesy." I guess RCCL wanted me to circulate their "good deed"??? Subtle....real subtle!!

Who says it doesn't pay to "b**ch" here and there!!  😎

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Can you provide an example of what occured exactly in terms of the misleading prices?

Is this that situation where you go to book a massage at $99, but the $99 rate is only available on day 1 from like 4pm - 7pm?

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Spa pricing is variable.  They advertise them "Starting From..." not for a fixed price.

209654050_Spamassage.jpeg.89ae2f01a1916ec025a53182d62d7bfe.jpeg

As can be expected people book the cheaper times quickly, much like cruise fares, leaving more expensive times for guests who book later.  Peak or more desirable times are more expensive.  Everyone knows you can get spa deals on ports days for the same reason.

1458320439_spaday9.jpeg.7d5a98af3d74b4552d4f0d6e04576b0a.jpeg

 

Is there more to this "scam" or was your friend just new to cruising and didn't understand the variable pricing the spa offers?

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40 minutes ago, twangster said:

Spa pricing is variable.  They advertise them "Starting From..." not for a fixed price.

209654050_Spamassage.jpeg.89ae2f01a1916ec025a53182d62d7bfe.jpeg

As can be expected people book the cheaper times quickly, much like cruise fares, leaving more expensive times for guests who book later.  Peak or more desirable times are more expensive.  Everyone knows you can get spa deals on ports days for the same reason.

1458320439_spaday9.jpeg.7d5a98af3d74b4552d4f0d6e04576b0a.jpeg

 

Is there more to this "scam" or was your friend just new to cruising and didn't understand the variable pricing the spa offers?

As proven by your screenshots, where did you find any time slot for $89.00? In essence, the lowest you see is $99.00 and not $89.00 as a starting price and further confirmed by RCCL themselves as the website should have updated automatically. Either way, RCCL recognized their error and honored the original pricing along with the add'l FCC. I'm happy with the outcome. 

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Isnt this the exact same as when you see a billboard for a new subdivision of homes that says HOMES FROM THE 210,000s as an example.  You go ask about it and the 1 house that was 214,000 was sold years ago and now they are only 300,000+.

Why is this a scam?  

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Car dealers offer billboards with signs such as "Car's from $31,500".  That doesn't mean that every car is $31,500 or that at any given moment they have a car on the lot that is $31,500.  

You can find examples of this every day in life from houses, cars, computers, vacations to cruises.

I can book an all inclusive vacation with flights to Bora Bora starting at just $999 per person.  Those cheap rates sold out a long time ago and now for the date and times I want it's not $999 per person but $1,699 per person.  How is this a scam?

 

 

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2 hours ago, princevaliantus said:

As proven by your screenshots, where did you find any time slot for $89.00? In essence, the lowest you see is $99.00 and not $89.00 as a starting price and further confirmed by RCCL themselves as the website should have updated automatically. Either way, RCCL recognized their error and honored the original pricing along with the add'l FCC. I'm happy with the outcome. 

In all fairness..that is only one day selected that is showing prices..  There could be $89 figures on the other days.  Is it a deliberate, intentional marketing strategy?  More than likely..and it isn't unique to Royal or the cruising industry.

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3 minutes ago, AshleyDillo said:

In all fairness..that is only one day selected that is showing prices..  There could be $89 figures on the other days.  Is it a deliberate, intentional marketing strategy?  More than likely..and it isn't unique to Royal or the cruising industry.

In all fairness, that also isn't the cruise that I have booked. But, you are more than welcomed to disprove RCCL's admitted error.

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11 minutes ago, princevaliantus said:

In all fairness, that also isn't the cruise that I have booked. But, you are more than welcomed to disprove RCCL's admitted error.

I see that they resolved the issue, but I don't see how they admitted they were in error.  Actually looking at what you quoted it appears they very carefully side-stepped admitting to an error.

23 hours ago, princevaliantus said:

I quote, "I hope we have resolved and corrected any issues you have and please feel free to inform everyone of our auspicious courtesy." I guess RCCL wanted me to circulate their "good deed"??? Subtle....real subtle!!

They even stated you were the one with issues 😂 I find corporations' attempts to CYA pretty hilarious most of the time.

They honored the original price and offered up some FCC..sweet deal..way to stick it to the "man"  😍

For what it's worth..I checked a cruise planner of mine and it said From $89.99 but NONE of my days even have an $89.99 spot available..guess they all got snatched up already if they existed.  Nothing with Royal's pricing surprises me anymore..and I know to always check and double check before I click checkout, especially with them.

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15 minutes ago, AshleyDillo said:

I see that they resolved the issue, but I don't see how they admitted they were in error.  Actually looking at what you quoted it appears they very carefully side-stepped admitting to an error.

They even stated you were the one with issues 😂 I find corporations' attempts to CYA pretty hilarious most of the time.

They honored the original price and offered up some FCC..sweet deal..way to stick it to the "man"  😍

For what it's worth..I checked a cruise planner of mine and it said From $89.99 but NONE of my days even have an $89.99 spot available..guess they all got snatched up already if they existed.  Nothing with Royal's pricing surprises me anymore..and I know to always check and double check before I click checkout, especially with them.

When RCCL admitted issues with their website, it goes to admission, but it's all up to interpretation.  You checked " and it said From $89.99 but NONE of my days even have an $89.99 spot available" ... Per RCCL, the website should have then updated to the "newest" lower price. Thats where RCCL admits the error lies with their website not updating. Love the excessive circumventing on this website.  😎

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35 minutes ago, Atlantix2000 said:

You seem to be avoiding acknowledging the other examples of this type of advertising...cars from X$, flights from $Y, etc.  Those "sales" don't update to the lowest price currently available either.

Your argument is moot as RCCL admitted their error on their website. As for the examples you are using, once again, a moot point as, per your own example, flights/airlines websites update flight info/pricing constantly and as for cars, their pricing structure has a starting point but as you add options such as premium wheels, dvd, etc., the price increases. 

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3 hours ago, princevaliantus said:

Your argument is moot as RCCL admitted their error on their website. As for the examples you are using, once again, a moot point as, per your own example, flights/airlines websites update flight info/pricing constantly and as for cars, their pricing structure has a starting point but as you add options such as premium wheels, dvd, etc., the price increases. 

I’m sure RCL apologize and “recognize” their “”error”” due to the severity of your complaint. I’m sorry but you are the one in error.  The starting price is of $XX and when that price is booked it will only shows then other prices left to book. If you don’t know it, each spa service will vary in price depending on the time and day of booking even though it’s the same service, but booked on a different time/day. 

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On 4/19/2019 at 1:30 PM, princevaliantus said:

In all fairness, that also isn't the cruise that I have booked. But, you are more than welcomed to disprove RCCL's admitted error.

It doesn’t matter how valid any of your points are, it’s tough for this group to see any negatives with Royal 

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5 hours ago, princevaliantus said:

Thank you for the recognition. Remaining argument is speculation by a newbie who is unarmed. Have a nice day.

Well I maybe new in this group, but I certainly know what I’m taking about sorry. You feel so powerful and important that your complaint achieve something, however it does not take of the table the fact you are and will continue to be in error.  Ups sorry not sorry lady. If you want to know about RCL T&C and hidden polices hit me up I can teach you a LOT! 

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24 minutes ago, Andrew3232 said:

Well I maybe new in this group

Welcome to the message boards @Andrew3232 😊

Although it is not evident in this particular thread, this is a great community here. 

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I clearly understand what @princevaliantus is saying. To me it's bad marketing strategy, almost to the point of false advertising. When your marketing a service vs product, you could argue supply and demand drives the price up for the product industry, which would be correct. Now the service industry still remains the same for the service, its not like your going to receive better service due to a different allotted time.

This is why we don't use the Spa, most of the time you can get better service at one of the ports for a fraction of the price.

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14 hours ago, mworkman said:

I clearly understand what @princevaliantus is saying. To me it's bad marketing strategy, almost to the point of false advertising. When your marketing a service vs product, you could argue supply and demand drives the price up for the product industry, which would be correct. Now the service industry still remains the same for the service, its not like your going to receive better service due to a different allotted time.

This is why we don't use the Spa, most of the time you can get better service at one of the ports for a fraction of the price.

And most of the spa personal have hardly any experience at all.  Kind of like the former holiday inn commercial where the person states I slept in a holiday inn last night after being asked how good are you at a certain job.  

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