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Posted
5 minutes ago, billdauterive said:

Usually a week or two.  But agreed that if you don't see it by next week I would call. 

They are infamous for getting C&A numbers mixed up, or creating new accounts without telling you that need to be reconciled with your actual account.  I've personally had this happen on 3 separate occasions.

Happened to me after my last cruise. Took them a while but they fixed it.

Posted

Mine are usually added in about a week after the cruise.

But there are times where mistakes are made. I’m usually solo in a balcony and sometimes they only give me one point per night…or if I’m solo in a suite sometimes I only get two.

Every time I called Crown and Anchor, they took care of it immediately.

Posted

This is an issue for us.

Used to be 3 or 4 days and we'd see our points.  Then on later cruises it's taken a week.

My Wife's last cruise she received her points in a week, but her roommate was 3+weeks, and then only after she contacted customer service.

We got off Quantum on Sep 23rd and have not seen our points, but others from the same cruise have received theirs.

I suspect we wont see ours.  This has happened before, so I have a letter in with Royal to get it checked out.  I've found in the past, the longer we wait, the more difficulty we will have convincing Royal that we've not been credited. 

Posted

Strange follow-up . . . I never really looked at mine.  I did after my last cruise and noticed 7-day cruises from long, long ago credit only 1 point.  I’m guessing the policy changed at some point.  Can you ask To have old cruises credited with one point per night?

Posted
2 hours ago, Babsy47 said:

Strange follow-up . . . I never really looked at mine.  I did after my last cruise and noticed 7-day cruises from long, long ago credit only 1 point.  I’m guessing the policy changed at some point.  Can you ask To have old cruises credited with one point per night?

I believe if you do the math on your account the “1pt” 7 day cruise is actually 7 pts.  I think that’s what happened to mine. 
You can contact Crown and anchor and ask 1 (800) 526-9723

Posted
On 10/11/2024 at 7:52 PM, WAYNO said:

This is an issue for us.

Used to be 3 or 4 days and we'd see our points.  Then on later cruises it's taken a week.

My Wife's last cruise she received her points in a week, but her roommate was 3+weeks, and then only after she contacted customer service.

We got off Quantum on Sep 23rd and have not seen our points, but others from the same cruise have received theirs.

I suspect we wont see ours.  This has happened before, so I have a letter in with Royal to get it checked out.  I've found in the past, the longer we wait, the more difficulty we will have convincing Royal that we've not been credited. 

Well, two days ago I received a reply.  I was admonished for not using our correct Q&A account numbers.  Well now... I know our numbers and every cruise document has the correct numbers.  They say they've corrected that error, (what error?) and our point total has been corrected.  But on their site, we still don't see these points added.  We have experienced these discrepancies in the past, and they've never been rectified easily.

Posted

Well now...

I reached out to MBAYLEY and I now am officially credited with my missing points. 👍

Sometimes we've just gotta stick with it.😀

 

but, P.S.

After I saw my point credits were correct, I received another email from MBAYLEY's office.  Seems they are still confused about my C&A account number.  We have one number each, we've had it a long time, all our documents have the correct number, but Royal says we were using the wrong number.🙄

This gets old.

Posted
19 hours ago, WAYNO said:

Seems they are still confused about my C&A account number.

My wife and I did a side-by-side comparison of our past cruises last year and found that I was missing credit for 4 cruises we took together.  The key thing to remember is that linked companions only show the highest number of completed cruise points for the couple.  Individual cruise point totals are not shown.  She had done a few cruises with friends and had been "in the lead" until I did a 12 night solo cruise from a casino certificate.  I should have moved into the top point position but our numbers never changed.  Once the review was complete and I knew which ones were missing, I called C&A with the booking numbers and sail dates.  Turns out I had 4 different C&A numbers and 2 Casino Royale numbers that had to be merged.  I have no idea how it happens but it was resolved within a week or two.

Posted

Update to my post 

Finally got my points today!! That was after 2 phone calls and an email by my TA. During my second phone call they said my birthday was incorrect. My TA and I couldn’t understand this because it had to be correct on the reservation for immigration purposes. Whatever, they are there now.

Thanks for all the suggestions for help.

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