Vincent Posted June 30, 2022 Report Share Posted June 30, 2022 Saw some information posted on the current engine related issues on Quantum of the Seas. We're booked in September but have not received any communication yet so hoping all will be resolved prior. Just thought I'd post the article as FYI: https://www.cruisehive.com/engine-issues-force-itinerary-changes-for-royal-caribbean-cruise-ship/75548 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted June 30, 2022 Report Share Posted June 30, 2022 I wonder what the decision point was between cancelling a couple cruise to fix the issue vs. taking away one of the most sought after aspects of an Alaskan cruise and handing out OBC to just sail with a busted engine. Meanwhile Quantum is in Skagway today, a port they're canceling for the next couple months. USFFrank and Vincent 2 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted June 30, 2022 Report Share Posted June 30, 2022 This may or may not be germane to this topic, in fact, I'm sure it isn't. However, on my first cruise on a Royal ship, the Oasis of the Seas, one of the steering/propulsion pods, of three, wasn't working at all during our entire cruise. On Facebook (of which I'm no longer a part of) a month or two before our cruise on it, someone said that only 2 of the 3 pods were working. Well, when we took the tour of the Bridge, I asked one of the officers if one of the pods was unusable/broke down. This is as I'm looking at the monitor that shows the performance of each of the pods and the starboard pod was all ZEROS (also, while at the aft of the ship, you could see that there was only 2 propulsion streams). There was silence for what seemed to be a long time. Then the Captain chimed in and gave a very convoluted answer. So, I asked him directly, "yes or no" is the pod working"? He said that yes one of them were not working but it wasn't an issue because there are two others doing a great job. I asked when it was going to be fixed. He said when the ship goes into scheduled drydock/amplification. It was of no concern for safety that I asked the question(s). Just trying to see how upfront Royal is about these things. I believe the ship cruised for months without being fully capable, propulsion wise. Interesting read: https://www.cruisemapper.com/accidents/Oasis-Of-The-Seas-690 No, there is no suggestion, by me, that we should not cruise, not one bit. But, it just goes to show that no matter what, business will take care of business. Makes me wonder what the airlines don't tell you about their aircraft. How many of us, drove our cars in less than safe condition? Have you noticed big trucks going down the interstate with blown tire(s), the recap flying off the wheel(s) and God knows what else? It ain't a safe world out there. Live long and prosper . Just do it! Vincent 1 Quote Link to comment Share on other sites More sharing options...
FionaMG Posted July 1, 2022 Report Share Posted July 1, 2022 Curiously, I've just had changes made to the itinerary of my upcoming Anthem cruise, with a similar story of engine issues: "To accommodate routine engine maintenance, we've reduced our speed between ports and as a result, we've adjusted some of our arrival and departure times in Spain, Portugal, and the Canary Islands." We haven't actually lost any of the ports but will be getting less time in most of them. It's interesting that we now have the two oldest Quantum class ships having cruises impacted by engine issues. Quote Link to comment Share on other sites More sharing options...
D Alt Posted July 1, 2022 Report Share Posted July 1, 2022 These things happen. Mechanical equipment needs repair from time to time and they can't always predict when something is going to break down or if they have enough spare parts onboard to fix it as it happens (especially in today's world of supply chain issues). And unfortunately these things could happen if there is a shortage of mechanical labor. Don't expect them to tell you these types of things in a bridge tour. Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted July 1, 2022 Report Share Posted July 1, 2022 3 hours ago, D Alt said: These things happen. Mechanical equipment needs repair from time to time and they can't always predict when something is going to break down or if they have enough spare parts onboard to fix it as it happens (especially in today's world of supply chain issues). And unfortunately these things could happen if there is a shortage of mechanical labor. Don't expect them to tell you these types of things in a bridge tour. I totally agree with your premise. I didn't expect anyone on the bridge to just come out and advertise that an engine/steering/propulsion system was down, that's why I asked. However, I was shocked at the resistance of the Officer and Captain to answer an easy question. The officer's face almost turned into a pretzel and really didn't say anything other than ahhhh, ummm.... The captain's first answer was not an answer, it was obfuscation. It wasn't until I asked Yes or No that I got a yes. AND, this, my experience, all happened long before COVID and supply chain issues. Quote Link to comment Share on other sites More sharing options...
Sari Posted July 1, 2022 Report Share Posted July 1, 2022 I read the article on Cruise Hive, but I nor my TA haven't received any communication from Royal in regards to my August 1st Quantum cruise. When looking at the app, Juneau seems to be missing. And in the website if you try to book this date Ketchichan is replaced by Skagway. So, there is conflicting information everywhere. One of many concern is missing already booked excursions due to port changes. Quote Link to comment Share on other sites More sharing options...
mattymay Posted July 1, 2022 Report Share Posted July 1, 2022 I was supposed to be on Quantum this week but cancelled due to COVID and rebooked for next year. That would have been disappointing coming all the way from Australia just to miss. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
JasonOasis Posted July 2, 2022 Report Share Posted July 2, 2022 On 6/30/2022 at 4:58 PM, Moby Dick said: https://www.cruisemapper.com/accidents/Oasis-Of-The-Seas-690 No, there is no suggestion, by me, that we should not cruise, not one bit. But, it just goes to show that no matter what, business will take care of business. Makes me wonder what the airlines don't tell you about their aircraft. How many of us, drove our cars in less than safe condition? Have you noticed big trucks going down the interstate with blown tire(s), the recap flying off the wheel(s) and God knows what else? It ain't a safe world out there. Live long and prosper . Just do it! Oh you don't want to know what we are not telling you at the airlines. LOL!!! Just know it is all heavy regulated by the FAA, and there are certain things that must be operations for an airplane to takeoff and there are certain things that can be deferred. It is called a MEL or (Minimum Equipment List) and airlines must follow the MEL if something on the aircraft isn't operational, but at the end of the day it is perfectly safe. I'm not just saying that because I work for an airline, I'm saying it because it is true and because I know seriously airlines in the US and their pilots take safety. Another thing about the airlines the MEL isn't indefinite there is either time frame limit, or a limit on the number of takeoffs an airline has on a MEL before the aircraft is consider dead and the MEL item must be fixed. At the end of the day even if the airline has followed the MEL the final decision lays with the Captain. If the captain isn't comfortable with the MEL the captain can refuse the aircraft and it does happen. However for people under the impression that every time an airplane takes-off everything is working 100%, well............... SURPRISE it isn't, but it is totally safe. cruisellama, teddy and WAAAYTOOO 1 2 Quote Link to comment Share on other sites More sharing options...
mattymay Posted July 2, 2022 Report Share Posted July 2, 2022 10 hours ago, JasonOasis said: I know seriously airlines in the US and their pilots take safety. Pilot goes down with the plane, therefore there is some self preservation to do the right thing. Not so much on a ship.. hello Costa.. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 2, 2022 Report Share Posted July 2, 2022 24 minutes ago, mattymay said: Pilot goes down with the plane, therefore there is some self preservation to do the right thing. Not so much on a ship.. hello Costa.. Costa Concordia's captain got 16 years in jail. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted July 3, 2022 Report Share Posted July 3, 2022 My youngest daughter used to schedule airline maintenance for a commercial airline out of Indianapolis. She would say that same thing that @JasonOasiswould say. And for the vast majority of time, I'm sure that it is well intentioned and true. However, like everything else in life, there are human frailties, mental abilities, and just plain laziness. When she was talking about how great things, safety wise, were, she would also comment/complain about far too many people not doing what they were supposed to do or just weren't capable of doing it. She had to call aircraft back, on very few occasions because someone didn't read the entire maintenance document and missed something as did the supervision. How certain rules were stretched to meet timelines and so on. That's not to say that it was running rampant, not one bit. But, it did happen. Hence, we do have accidents rarely but they do happen. I do feel safer on a commercial aircraft than I do driving down the street. One funny thing about her job, she also had to diagram where aircraft would park in the hangers based upon the anticipated length of maintenance, size of the aircraft, where on the aircraft work was going to be done, and a few others. I asked why the maintenance chief on the ground didn't do that and she said they would always screw it up and nobody would agree on a plan and created a lot of friction amongst the mechanics. So, she was a very low level Corp., employee doing what a 100+K a year maintenance chief wouldn't/couldn't do. She also had a minor function in the Emergency Operations Center during a real life emergency. Fortunately, during her short time of employment with that airline, she didn't have to work in there, real world. And to be upfront, this was around the 2000 - 2003 time frame. I'm sure a lot has changed since. I'm now glad/proud she's an EEG tech in a children's hospital in Indy. A lot less stress and a lot more pay! But, we can no longer fly for free. Quote Link to comment Share on other sites More sharing options...
Plumlee2028 Posted July 3, 2022 Report Share Posted July 3, 2022 Since my September Quantum sailing was booked on Cruise With Confidence, I am cancelling it moving the FCC over to my Oasis in January. Quantum could be fixed by then, but didn't want to take the chance. Discovery Princess is going out 1 day earlier, so trying them out for the first time. I always get drinks packages and wifi, so the Princess offering with a balcony was a little cheaper. Was in a studio balcony on Quantum. Have to admit, Im appreciating the IT aspects better thus far. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 3, 2022 Report Share Posted July 3, 2022 I'm still confused what the engine problems are since she was skating back to Seattle at 21 knots this morning. Sari 1 Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted July 3, 2022 Report Share Posted July 3, 2022 On 7/2/2022 at 7:46 AM, JasonOasis said: Oh you don't want to know what we are not telling you at the airlines. LOL!!! Just know it is all heavy regulated by the FAA, and there are certain things that must be operations for an airplane to takeoff and there are certain things that can be deferred. It is called a MEL or (Minimum Equipment List) and airlines must follow the MEL if something on the aircraft isn't operational, but at the end of the day it is perfectly safe. I'm not just saying that because I work for an airline, I'm saying it because it is true and because I know seriously airlines in the US and their pilots take safety. Another thing about the airlines the MEL isn't indefinite there is either time frame limit, or a limit on the number of takeoffs an airline has on a MEL before the aircraft is consider dead and the MEL item must be fixed. At the end of the day even if the airline has followed the MEL the final decision lays with the Captain. If the captain isn't comfortable with the MEL the captain can refuse the aircraft and it does happen. However for people under the impression that every time an airplane takes-off everything is working 100%, well............... SURPRISE it isn't, but it is totally safe. I used to search out sites like this, they can be so funny and entertaining: Nicci 1 Quote Link to comment Share on other sites More sharing options...
BettyM Posted July 3, 2022 Report Share Posted July 3, 2022 We are scheduled for this cruise 9/12. Scheduled this one due to Dawes Glacier viewing. This is our 3rd trip to Alaska, but first one to this Glacier. We have been to the other ports. If they cannot give us the itinerary we signed up for, we should be given the option to cancel for a full refund or at least a full FCC. It would be different if the malfunction occurred during the cruise. Hope Dawes makes it for our cruise and feel for those who are losing this opportunity. Quote Link to comment Share on other sites More sharing options...
BettyM Posted July 3, 2022 Report Share Posted July 3, 2022 Fair enough Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 3, 2022 Report Share Posted July 3, 2022 RC sent out an updated email about Quantum. One engine is out of service and they're having a hard time getting the parts. Another engine needs to go out of service for scheduled maintenance. I guess that explains why right now she's going at normal speeds. They're also increasing OBC for the hassle and now allowing cancellations. shriner 1 Quote Link to comment Share on other sites More sharing options...
JC Pats Posted July 3, 2022 Report Share Posted July 3, 2022 @Matt has an article up on this - Royal Caribbean updates Quantum of the Seas engine trouble that requires skipping glacier viewings in August | Royal Caribbean Blog Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted July 3, 2022 Report Share Posted July 3, 2022 It’s interesting that Anthem is sending emails for something similar. Same class? Maybe there’s a recall/known issue happening Quote Link to comment Share on other sites More sharing options...
Sari Posted July 3, 2022 Report Share Posted July 3, 2022 8 hours ago, smokeybandit said: I'm still confused what the engine problems are since she was skating back to Seattle at 21 knots this morning. Agree, why aren't the July itineraries impacted too? Quote Link to comment Share on other sites More sharing options...
FionaMG Posted July 3, 2022 Report Share Posted July 3, 2022 42 minutes ago, Pattycruise said: It’s interesting that Anthem is sending emails for something similar. Same class? Maybe there’s a recall/known issue happening I wondered that too, especially since I'm on that 23rd of September sailing. We haven't lost any of our ports but our time has been shortened in most of them. If I'm not mistaken, these are the oldest two ships in this class. Quote Link to comment Share on other sites More sharing options...
Matt Posted July 4, 2022 Report Share Posted July 4, 2022 15 hours ago, Sari said: Agree, why aren't the July itineraries impacted too? I believe because the parts wont come in until August and that's when they intend to do the work, which requires slower speeds. YOLO 1 Quote Link to comment Share on other sites More sharing options...
twangster Posted July 4, 2022 Report Share Posted July 4, 2022 There are six engines on these ships, two very large, two large and two smaller. During normal operations they would call on various combinations of these engines to create the power needed for that moment in time. While docked in a port the hotel side of the ship can operate with minimal engines operating. A high speed run has more power demand so more engines are needed online at that moment. Normal cruise speed require less power compared to high speed operations so fewer engines. These engines are routinely taken out of service for maintenance. This occurs in between dry docks during normal everyday cruises. Ships engines are routinely taken out of service and overhauled while we the cruising public never know. They have enough engines so they can completely take one offline, rebuild it and the cruise goes on. This can take several days while we go about a normal cruise and no one ever knows they are in the process of rebuilding an engine. If you have ever cruised before it is possible they were doing routine maintenance on one of the engines during your cruise. The problem occurs when one engine begins to exhibit premature signs of a problem while at the same time a different engine also needs to be taken offline for normal routine maintenance. It doesn't mean that engine is dead completely but as they monitor engine performance and things like particles in the oil the advanced computers can throw up a yellow flag that something isn't right. In an emergency they could continue to use that engine at full power but doing so may shorten the life of the engine and damage parts that can't be replaced so they tend to go easy on that engine. Routine engine work happens all the time and we never know. Normally new parts are flown in and a week later it's back in service at full performance. That isn't happening right now. Parts and in some cases the contractors from the engine manufacturer who come on board to do certain work are in short supply right now. Meanwhile another engine needs to go through the normal maintenance overhaul which will leave them with two engines unavailable at the maximum capabilities. It might be tempting to say just delay the scheduled maintenance on that other engine but that has consequences. Delaying or altering maintenance could shorten the life of that engine but more importantly it could also result in the ship being out of compliance with its operating certificates resulting in the ship having the operating certificate revoked. In order to prevent a situation where a ship is left powerless at sea the governing bodies absolutely require work be done based on an established schedule and deviations are carefully scrutinized. During inspections by agencies like the coastguard they check the logs to ensure maintenance is being performed per established schedules. A ship deviating from scheduled maintenance is a red flag. Agencies like the coastguard don't care that they can't visit a glacier and guests may be disappointed. Safety comes before guest disappointment. If inspectors and regulators allowed for deviations there are less ethical companies in the shipping industry beyond the cruise industry that would abuse those loopholes and make it part of their standard operating procedure so the regulators are very strict about adhering to the established schedule. Normally a Quantum class ship can reach speeds as high as 22 - 24 knots. Those speeds place a huge demand on the engines so it requires they operate at maximum power. Not all legs of a cruise itinerary are equal. For Oasis class the run between St. Kitts and Florida is a high speed leg. Other legs between other ports are performed at lower speeds. The same is true for Alaska itineraries. Some legs require higher speeds. When they can't produce higher power output they can't include the higher speed legs of an itinerary. Changing one leg of an itinerary has a ripple effect on the entire itinerary. As it turns out in August they must take one engine offline for its established scheduled maintenance. They are not allowed to delay that maintenance. Unfortunately right now a different engine is showing signs of a premature condition that require them to not use that engine as they normally would. There are still four engines so there is no danger or risk for any cruisers, it's not a safety issue making the ship unsafe, they just can't achieve the speeds needed for the higher speed legs of the itinerary causing the entire itinerary to be evaluated and altered. cruisellama, memebag, YOLO and 8 others 10 1 Quote Link to comment Share on other sites More sharing options...
shriner Posted July 4, 2022 Report Share Posted July 4, 2022 5 hours ago, twangster said: There are six engines on these ships, two very large, two large and two smaller. During normal operations they would call on various combinations of these engines to create the power needed for that moment in time. While docked in a port the hotel side of the ship can operate with minimal engines operating. A high speed run has more power demand so more engines are needed online at that moment. Normal cruise speed require less power compared to high speed operations so fewer engines. These engines are routinely taken out of service for maintenance. This occurs in between dry docks during normal everyday cruises. Ships engines are routinely taken out of service and overhauled while we the cruising public never know. They have enough engines so they can completely take one offline, rebuild it and the cruise goes on. This can take several days while we go about a normal cruise and no one ever knows they are in the process of rebuilding an engine. If you have ever cruised before it is possible they were doing routine maintenance on one of the engines during your cruise. The problem occurs when one engine begins to exhibit premature signs of a problem while at the same time a different engine also needs to be taken offline for normal routine maintenance. It doesn't mean that engine is dead completely but as they monitor engine performance and things like particles in the oil the advanced computers can throw up a yellow flag that something isn't right. In an emergency they could continue to use that engine at full power but doing so may shorten the life of the engine and damage parts that can't be replaced so they tend to go easy on that engine. Routine engine work happens all the time and we never know. Normally new parts are flown in and a week later it's back in service at full performance. That isn't happening right now. Parts and in some cases the contractors from the engine manufacturer who come on board to do certain work are in short supply right now. Meanwhile another engine needs to go through the normal maintenance overhaul which will leave them with two engines unavailable at the maximum capabilities. It might be tempting to say just delay the scheduled maintenance on that other engine but that has consequences. Delaying or altering maintenance could shorten the life of that engine but more importantly it could also result in the ship being out of compliance with its operating certificates resulting in the ship having the operating certificate revoked. In order to prevent a situation where a ship is left powerless at sea the governing bodies absolutely require work be done based on an established schedule and deviations are carefully scrutinized. During inspections by agencies like the coastguard they check the logs to ensure maintenance is being performed per established schedules. A ship deviating from scheduled maintenance is a red flag. Agencies like the coastguard don't care that they can't visit a glacier and guests may be disappointed. Safety comes before guest disappointment. If inspectors and regulators allowed for deviations there are less ethical companies in the shipping industry beyond the cruise industry that would abuse those loopholes and make it part of their standard operating procedure so the regulators are very strict about adhering to the established schedule. Normally a Quantum class ship can reach speeds as high as 22 - 24 knots. Those speeds place a huge demand on the engines so it requires they operate at maximum power. Not all legs of a cruise itinerary are equal. For Oasis class the run between St. Kitts and Florida is a high speed leg. Other legs between other ports are performed at lower speeds. The same is true for Alaska itineraries. Some legs require higher speeds. When they can't produce higher power output they can't include the higher speed legs of an itinerary. Changing one leg of an itinerary has a ripple effect on the entire itinerary. As it turns out in August they must take one engine offline for its established scheduled maintenance. They are not allowed to delay that maintenance. Unfortunately right now a different engine is showing signs of a premature condition that require them to not use that engine as they normally would. There are still four engines so there is no danger or risk for any cruisers, it's not a safety issue making the ship unsafe, they just can't achieve the speeds needed for the higher speed legs of the itinerary causing the entire itinerary to be evaluated and altered. I would love to see the engine room in one of these ships,do they ever let guests have a peek like the bridge? Quote Link to comment Share on other sites More sharing options...
WAAAYTOOO Posted July 4, 2022 Report Share Posted July 4, 2022 On 7/4/2022 at 2:47 PM, shriner said: I would love to see the engine room in one of these ships,do they ever let guests have a peek like the bridge? We took the All Access Tour years ago back when it was much more comprehensive and we were allowed to go down and “view” into the engine room (or some part of it) through an observation window. Couldn’t really see much, TBH but we did visit a few of the engine command rooms (my term…no idea what they are really called). To my knowledge, passengers are never permitted to actually go into the engine room. It was a very interesting tour and I’m glad we did it when we did since the tours for the past few years were cut back significantly. YOLO, cruisellama, teddy and 2 others 5 Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 4, 2022 Report Share Posted July 4, 2022 There are some cruise ship engine room tour videos out there. WAAAYTOOO and shriner 2 Quote Link to comment Share on other sites More sharing options...
twangster Posted July 4, 2022 Report Share Posted July 4, 2022 In the past the all access tours did sometimes include a stop in the engine control room but not the engine room itself. The engine room is not a safe area. It's not meant for just any crew member let alone any passenger to access. Most of the crew on board wouldn't be allowed into the engine room, access requires appropriate PPE, training and justification. A galley cook for example wouldn't take a shortcut through the engine room. PS - there can be multiple engine rooms so if something catastrophic occurs in one there can be some form of power from the other engine room. cruisellama and shriner 2 Quote Link to comment Share on other sites More sharing options...
RCcruiserF Posted July 5, 2022 Report Share Posted July 5, 2022 We just got off Quantum yesterday morning. We were on the Quantum when this happened, the day after leaving the Arm we were sailing just fine, going as fast as 23 kts to 20.7 kts. Knew something was wrong as we were attempting to make the turn around to head back. The entire ship started vibrating, and not just a little. First thought we were stuck as we would travel one direction a short ways and then go in the other. Took a few more try’s and away we went. Then this morning read RC blog that we are having engine trouble and RC has canceled the rest of Quantum’s trip to the Endicott’s arm for the rest of this years season. We felt the vibration again in Victoria, as the ship backed out and stared to maneuver in the direction to Vancouver. Other than this we all this seemed normal sailing. One thing to add, we(everyone)took the cruise because of the stops and excursions we had planned, missing a stop for was what ever reason as we did is a great disappointment(medical or mechanical). We’re not on the ship to just eat and watch the water go by. RC need to compensate people in someway(a upgraded dinner, free movies, internet or even a little ship credit), we have waited over 2 years for this cruise or have been saving for a year or two to take cruise. Just disappointed! cruisellama 1 Quote Link to comment Share on other sites More sharing options...
RCcruiserF Posted July 5, 2022 Report Share Posted July 5, 2022 That good with me Quote Link to comment Share on other sites More sharing options...
Moby Dick Posted July 6, 2022 Report Share Posted July 6, 2022 On 7/4/2022 at 2:46 PM, WAAAYTOOO said: We took the All Access Tour years ago back when it was much more comprehensive and we were allowed to go down and “view” into the engine room (or some part of it) through an observation window. Couldn’t really see much, TBH but we did visit a few of the engine command rooms (my term…no idea what they are really called). To my knowledge, passengers are never permitted to actually go into the engine room. It was a very interested tour and I’m glad we did it when we did since the tours for the past few years were cut back significantly. On the one and only tour that offered, for us, a tour of the engine room actually turned out to be a tour of the control/monitoring room with all the monitors and controls in it and we were given a briefing of what it all meant by the Chief Engineer. But, we actually never got to see an actual engine/engine room. It was great and disappointing at the same time. I'm kinda tech geek, not that I know that much about it, I'm just fascinated by electronic geek stuff, and to be briefed by the Chief Engineer was a great touch. On Brand X, we actually got to go into the engine room and there was an actual spare engine in a room next to I-95 where it is ready to be used if need be. But, I don't miss Brand X a bit. WAAAYTOOO 1 Quote Link to comment Share on other sites More sharing options...
Kathleen Posted July 6, 2022 Report Share Posted July 6, 2022 We are on Quantum on the October 3 crossing from Vancouver to Hawaii. Lots of time to get this shaken out but it does raise concerns. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 6, 2022 Report Share Posted July 6, 2022 32 minutes ago, Kathleen said: We are on Quantum on the October 3 crossing from Vancouver to Hawaii. Lots of time to get this shaken out but it does raise concerns. It seems the issue with the broken engine is just the wait to get the part to fix it. JasonOasis 1 Quote Link to comment Share on other sites More sharing options...
Kathleen Posted July 6, 2022 Report Share Posted July 6, 2022 @smokeybandit I am encouraged by that news. Quote Link to comment Share on other sites More sharing options...
Ekb Posted July 23, 2022 Report Share Posted July 23, 2022 I'm currently ON MY CRUISE with RC on Quantum of the Seas and we were just re-routed from Dawes Glacier. I had never heard or received any information about this issue. I'm SO FREAKING UPSET that I've spent THOUSANDS OF DOLLARS ON THIS SPECIFIC CRUISE JUST TO SEE THE GLACIERS for them just to SNATCH IT ALL AWAY AND KEEP MY MONEY. THEY ARE A SCAM! SHADY! Their own crew member admitted that this engine trouble has happened at least 4 times - 2 engines blew up! This is UNACCEPTABLE. I WANT A FULL REFUND. Quote Link to comment Share on other sites More sharing options...
GatorCruiser Posted July 23, 2022 Report Share Posted July 23, 2022 Yessir we will get right to that refund. Checks in the mail. JasonOasis, Vancity Cruiser, USFFrank and 1 other 1 3 Quote Link to comment Share on other sites More sharing options...
Pattycruise Posted July 23, 2022 Report Share Posted July 23, 2022 11 hours ago, Ekb said: I'm currently ON MY CRUISE with RC on Quantum of the Seas and we were just re-routed from Dawes Glacier. I had never heard or received any information about this issue. I'm SO FREAKING UPSET that I've spent THOUSANDS OF DOLLARS ON THIS SPECIFIC CRUISE JUST TO SEE THE GLACIERS for them just to SNATCH IT ALL AWAY AND KEEP MY MONEY. THEY ARE A SCAM! SHADY! Their own crew member admitted that this engine trouble has happened at least 4 times - 2 engines blew up! This is UNACCEPTABLE. I WANT A FULL REFUND. I don't blame you for being upset. An Alaska trip is something most of us have to save for, and it's not cheap so the likelihood of going back is not in the cards for most of us either. Submit a complaint and see if they offer you anything. Be aware that it will not be a full refund and if is is something it might be a fixed $ amount towards a future cruise. Quote Link to comment Share on other sites More sharing options...
smokeybandit Posted July 23, 2022 Report Share Posted July 23, 2022 The current Quantum itinerary wasn't even scheduled for Dawes Glacier. Unless you meant Tracy Arm Fjord, which look like it was skipped, but seeing as she's sailing at 20 kn, I don't think her engines are of concern. Pattycruise, SPS, GatorCruiser and 1 other 4 Quote Link to comment Share on other sites More sharing options...
JasonOasis Posted July 23, 2022 Report Share Posted July 23, 2022 44 minutes ago, smokeybandit said: The current Quantum itinerary wasn't even scheduled for Dawes Glacier. Unless you meant Tracy Arm Fjord, which look like it was skipped, but seeing as she's sailing at 20 kn, I don't think her engines are of concern. Quote Link to comment Share on other sites More sharing options...
midnite9150 Posted July 27, 2022 Report Share Posted July 27, 2022 On 7/22/2022 at 9:18 PM, Ekb said: I'm currently ON MY CRUISE with RC on Quantum of the Seas and we were just re-routed from Dawes Glacier. I had never heard or received any information about this issue. I'm SO FREAKING UPSET that I've spent THOUSANDS OF DOLLARS ON THIS SPECIFIC CRUISE JUST TO SEE THE GLACIERS for them just to SNATCH IT ALL AWAY AND KEEP MY MONEY. THEY ARE A SCAM! SHADY! Their own crew member admitted that this engine trouble has happened at least 4 times - 2 engines blew up! This is UNACCEPTABLE. I WANT A FULL REFUND. I was also on Quantum when this happened, the reason the glacier was skipped was because some idiot teenager decided it would be a good idea to jump down the stairs and they ended up with a compound fracture broken arm, which necessitated going to juneau early for medical. The captain mentioned it once, but was really never mentioned on the morning shows or ever again. I wrote in my survey that I was disappointed that they didn't try and do more to either undock and go back or find a way to not inconvenience the thousands of other guests over the actions of one person, especially when a bad broken arm isn't good, but isn't life threatening. Quote Link to comment Share on other sites More sharing options...
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