Cancelled an Alaska cruise with refundable deposit in October 2021 (8 months ago).. the sailing was for June 22 so it has already passed. I booked directly on the Royal Caribbean website so can't get a travel agent to follow this up. Every time I call the call center they say they will escalate to a supervisor and I need to wait another 45 days. This has occurred 4 times now. Also emailed the reservations email address and didn't get a response.
Does anyone have any tips on how to get this deposit back? There doesn't seem to be any way to speak to someone that knows what they are doing. I'm almost ready to give up and cut my losses.